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Holiday Inn Hotel Express & Suites West Hurst

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#3 of 4 Hotels in Hurst
Certificate of Excellence
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Holiday Inn Hotel Express & Suites West Hurst
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121 Reviews from our TripAdvisor Community

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Showing 119: English reviews
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Reviewed yesterday NEWvia mobile

We stay at this property frequently. It's always clean and in a great location for us. There's lot's of great restaurants nearby. The staff is friendly and helpful. There's always groups of kids there. They run up and down the halls late at night. This is a downer for us.

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Helpful?
Thank Dana R
Reviewed 4 days ago NEWvia mobile

I was looking for a local hotel with a indoor pool to have my daughter's birthday sleepover at. I will start with the front desk receptionists Rachel...She was very very helpful in finding the right room...she was very professional, knowledgeable, and helpful (she is the reason I booked instead of looking around for other hotels). She told me about the...

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Helpful?
Thank Aquariuschick03
Robin B, General Manager at Holiday Inn Hotel Express & Suites West Hurst, responded to this review

Dear Aquariuschick03, Wow, thanks for the phenomenal feedback! We will definitely share your feedback with Rachel! We are absolutely thrilled that you enjoyed your time with us and we hope the girls did as well! We can't wait to see you more frequently in the future!

Reviewed 3 weeks ago via mobile

Everything is amazing. The staff breakfast pool and managers reception monday thru thrusday everything is clean and organized and rooms are spacious not one thing bad can be said about this hotel in anyway

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Helpful?
Thank cmeyer7
Robin B, General Manager at Holiday Inn Hotel Express & Suites West Hurst, responded to this review

Thanks cmeyer7 for the awesome review! We are so excited you loved every aspect of your stay with us and that our staff was able to wow you! We hope to continue to see you more in the future!

Reviewed March 17, 2017 via mobile

This hotel is has pretty decor. We stayed in the king suite which had 2 queen beds and a love seat and an actual King size bed in the bedroom area. Everything was comfortable and we had a great nights sleep. They had a managers reception with free drinks and snacks from 5-7pm. The pool was nice but had a...

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Helpful?
Thank Britney P
Robin B, General Manager at Holiday Inn Hotel Express & Suites West Hurst, responded to this review

Dear Britney P, Thank you so much for the wonderful feedback on our hotel! We do check the chlorine levels for our pool 3 times a day so we will double check all the ventilation is working properly to ensure future guests do not experience this issue! We are absolutely thrilled you enjoyed so many of our amenities and especially...

Houston, United States
Reviewed March 13, 2017

Rachel is a phenomenal employee! She strives to make sure everyone is taken care of at given time. She is knowledgeable, friendly, and an all around super star...I was having trouble with reservations booking a room with points. When it was clear reservations did not know what to do, Rachel stepped in and resolved it immediately. She consistently made sure...

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Helpful?
Thank Marsha L
Robin B, General Manager at Holiday Inn Hotel Express & Suites West Hurst, responded to this review

Dear Marsha L, WOW! Thanks for the awesome feedback, it is greatly appreciated! We will definitely pass your kind words onto Rachel. We actually just did promote Rachel a few months ago to our Front Office Manager because of her phenomenal leadership abilities like you described! We are absolutely thrilled one of our staff members were able to impact your...

Rogers, Arkansas
Reviewed February 21, 2017 via mobile

I stayed following a wedding in the area. Prompt service at the desk, very helpful staff (courteous and professional). Everything from the lobby, the halls, the elevator, and the rooms were exceptionally clean and well-maintained. I'm in love with the shower, but that's just a personal preference. I also used their gym, which was very convenient. Everything was just wonderful...

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Helpful?
Thank Ashley K
Robin B, General Manager at Holiday Inn Hotel Express & Suites West Hurst, responded to this review

Dear Ashley K, Wow! Thank you so much for the wonderful feedback on our hotel and staff, we will definitely make sure to share your kind words with our staff members! We are absolutely thrilled you were able to enjoy your time here for the wedding you were attending! Our staff really does strive to make each and every guest's...

Reviewed January 19, 2017 via mobile

We specifically chose this hotel because of the indoor pool for our starvation in January. It was not heated or the pool room so it was freezing so may as well have been outside. Very disappointed for me and my kids.

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Helpful?
Thank Kristi G
Robin B, General Manager at Holiday Inn Hotel Express & Suites West Hurst, responded to this review

Dear Kristi G, We are sincerely sorry about the issues with the pool temperature. We did unfortunately have a pressure switch in the heating mechanism go out and we were able to replace that part the same day, however it does take several hours to reheat our large pool to the correct temperature! We really do hope to see you...

Grapevine, Texas
Reviewed December 28, 2016

I'm very happy to report that we selected the right hotel. It was our first Christmas reunion in years, with family coming from several locations. With all of the arrangements and details to handle, it was a welcome break to work with Aimee Anderson, the hotel's Director of Sales. All was discussed and booked in less than 20 minutes, including...

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Helpful?
Thank Billd39
Robin B, General Manager at Holiday Inn Hotel Express & Suites West Hurst, responded to this review

Dear Billd39, Wow! Thanks for the amazing feedback! We are so happy that we were able to host your family during the holidays and that they enjoyed their time with us so much! Aimee is always on the ball when it comes to accommodating our guest's needs, I will definitely pass on your kind words to her! We really do...

Tokyo
Reviewed December 17, 2016

Great customer service from Rachel at this modestly-priced, but comfortable hotel. She welcomes you by name and with a smile, rarely seen at so-called higher class hotel I also frequent. She sorts out any niggles quickly and apologises ....... sincerely. Rachel makes this modest hotel a great experience!

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Helpful?
Thank Richard T
Robin B, General Manager at Holiday Inn Hotel Express & Suites West Hurst, responded to this review

Dear Richard T, Thank you so much for the great feedback on our wonderful front desk agent Rachel! I will be sure to pass your kind words onto her! We are absolutely thrilled you chose our location out of everyone in the DFW area to stay with! We can't wait to see you again in the future!

Baltimore, Maryland
Reviewed November 28, 2016

Stayed here for the week of Thanksgiving! This hotel was spotless, the rooms were comfortable, and the staff was friendly! The king suite rooms are very nice, not large but big enough and well done. The showers are great, very big, and great water pressure! Only drawback was a weak Wifi signal that was frustrating at times. The location is...

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Helpful?
Thank Kenny M
Robin B, General Manager at Holiday Inn Hotel Express & Suites West Hurst, responded to this review

Dear Kenny M, Thanks for staying with us during the week of Thanksgiving and we are so excited you enjoyed your time here! We do get feedback about the wifi but we are excited to announce that we are going through a huge wireless upgrade at the beginning of 2017 and that should alleviate any further issues! We hope to...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
  • Breakfast included
  • Restaurant
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
Room types
  • Suites
  • Family Rooms
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Free Parking
  • Shuttle Bus Service
  • Breakfast included
  • Airport Transportation
  • Meeting Rooms
  • Self-Serve Laundry
  • Conference Facilities
  • Dry Cleaning
  • Banquet Room
Official Description (provided by the hotel)
Holiday Inn Express Hotel in West Hurst Features an Ideal Location just eight miles from the Dallas-Fort Worth Airport (DFW), our hotel provides a superb location for travelers of all kinds. Come stay at Holiday Inn Express Hotel & Suites in West Hurst and enjoy a complimentary shuttle ride to and from the DFW airport. Visitors searching for nearby attractions will enjoy our Ft. Worth hotel's convenience to Six Flags Over Texas and the Texas Star Golf Course. Additionally, our hotel in Hurst is one mile from NRH2O Water Park, Nytex Sports Center, and Mountasia Family Fun. West Hurst sits conveniently between Dallas and Fort Worth, so our hotel can keep you close to the exciting amusements of both cities. Business travelers looking for Dallas-Fort Worth hotel accommodations will benefit from our hotel's location near downtown Ft. Worth. We stand close to the bustling business district with over 8,000 companies like Allstate Insurance, Microsoft and Xerox, as well as the global headquarters of four Fortune 500s. Our newly built hotel in Ft. Worth aims to bring you top service, convenience and comfort. Relax in the heated indoor pool, keep up your workout routine in the fitness center, and connect using our complimentary high-speed Internet access. Book your hotel room now at West Hurst's Holiday Inn Express hotel near DFW Airport. ... more   less 

Additional Information about Holiday Inn Hotel Express & Suites West Hurst

Address: 820 Thousand Oaks Drive, Hurst, TX 76054
Location: United States > Texas > Hurst
Price Range: $101 - $171 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Hotel Express & Suites West Hurst 2.5*
Number of rooms: 100
Reservation Options:
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Also Known As:
Holiday Inn Hotel Express And Suites West Hurst
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Questions & Answers

Here's what travelers have asked, with answers from Holiday Inn Hotel Express & Suites West Hurst staff and other travelers.
1 question
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Questions? Get answers from Holiday Inn Hotel Express & Suites West Hurst staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Depends on what facilities you want.... They have a wide variety.”
RichardT296, Dec 17, 2016 | Read review
“King Suites are great!”
kennym774, Nov 28, 2016 | Read review
“Asked for room on top floor away from elevator; 412 was fine.”
Soxgirl58, Nov 25, 2016 | Read review
“Any room in this place is a great room. You found the correct Hotel if you book with this Hotel.”
dwaynea342, Sep 14, 2016 | Read review
“From my sister, the 4th floor hallway was hot all the time. Other sister enjoyed room 315”
479clairem, Aug 7, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question