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Holiday Inn Express Houston Bush Intercontinental Airport East

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Holiday Inn Express Houston Bush Intercontinental Airport East
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116 Reviews from our TripAdvisor Community

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Showing 110: English reviews
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

My husband travels very frequent for business & occasionally I go along. We also travel frequently for pleasure. This Holiday Inn Express is the WORST we have stayed at. Very run down, horrible beds, air conditioner was awful, never cooked the room down. The whole room had a wet damp feel to it. Sheetrock damage visible in many places. Will... More 

Helpful?
Thank KimHughes
Margarita G, General Manager at Holiday Inn Express Houston Bush Intercontinental Airport East, responded to this review

Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We are in the process of starting remodiling in the middle of this month. We value your comments and... More 

Calgary, Canada
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed August 10, 2016

Great suite with mini kitchen. Beds comfortable, pillows fresh. Breakfast is included free and we were surprised to see pancakes and sausage available. Hotel is Not that new but seemed clean enough overall.

Helpful?
Thank Grammajan3
Margarita G, General Manager at Holiday Inn Express Houston Bush Intercontinental Airport East, responded to this review

We appreciate your comments, and we hope we may host you once again on your next visit to Houston. Regards More 

Miramichi, Nb. Canada
Level Contributor
251 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
5 of 5 stars Reviewed July 8, 2016

We were not supposed to be staying overnight in Houston...but the Airline had not given us enough time between flights ( Houston airport is enormous )..hence we missed our connecting flight.. We were put up in the Holiday Inn Express by the Airport.. The front desk staff could not have been any more accommodating..they were wonderful..I was in need of... More 

Helpful?
Thank Victoria477
Margarita G, General Manager at Holiday Inn Express Houston Bush Intercontinental Airport East, responded to this review

We really appreciate your time, to post a great comment for our staff, we are committed to give the best service to all our customers, and for all of us, knowing we accomplish it , gives us a satisfaction feeling we are giving you ,what you are looking for. Thank you on behalf of all our staff members More 

Aberdeen, United Kingdom
Level Contributor
162 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
2 of 5 stars Reviewed June 16, 2016

First off took forever to check in, I appreciate its busy but the guy on reception was too busy complaining about his sugar levels. Secondly, he didn't give me my extra points or water for being a platinum IHG member. Thirdly, the rooms haven't changed in over 3 years, they're looking very dated, the room I was in had a... More 

Helpful?
Thank Dons1977
Margarita G, General Manager at Holiday Inn Express Houston Bush Intercontinental Airport East, responded to this review

I'm very sorry to hear you had this bad experience on your stay, we have been doing some renovations on some areas, the rooms will start to remodel in the month of September, I will definitely talk to the front desk agent that checked you in, to avoid any further situations, like this. We truly appreciate all your comments, please... More 

Denver, Colorado
Level Contributor
74 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
1 of 5 stars Reviewed June 11, 2016 via mobile

I had an unexpected overnight at IAH due to a delayed flight and was booked at the Holiday Inn Express near IAH. The shuttle arrived quickly to get to the hotel and check in was easy. The room was kind of dirty and the sheets were scratchy and uncomfortable to sleep in. I had a 530a flight leaving IAH the... More 

Helpful?
1 Thank Brad B
Margarita G, General Manager at Holiday Inn Express Houston Bush Intercontinental Airport East, responded to this review

Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We have several taxi phones who work for the airport shuttles, and even that they are close they have a... More 

Austin, TX
Level Contributor
92 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
2 of 5 stars Reviewed May 27, 2016

This hotel in need of renovation. Rooms really lacking in the Holiday Inn Express theme of modern and fresh. Hotel staff nice.Not in the nicest part of town, for sure, but it is convenient to highway and there are a few decent restaurants nearby and some shopping, also. Please get some reno done. We are loyal to Holiday Inn Express,... More 

Helpful?
Thank Dede2travel
Margarita G, General Manager at Holiday Inn Express Houston Bush Intercontinental Airport East, responded to this review

We are sorry to hear you did have an inconvenient stay, we will begin in September or October to start a renovation, we hope we can host you next time on your next visit, and we appreciate your comments, plese let me know if there is anything else we may do to make you have a pleasant stay. Regards More 

Montreal, Canada
Level Contributor
231 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
3 of 5 stars Reviewed May 26, 2016

Check in, put your head down, check out. That's about it, with one exception. Mande the night manager was extremely nice, helpful and always ready to assist. Trying to find a good restaurant around the a/p, nothing much but, he tried very hard and provided us with transportation to & from. There are no frills at this property. It is... More 

Helpful?
Thank Dumos
IHGService, Guest Relations Manager at Holiday Inn Express Houston Bush Intercontinental Airport East, responded to this review

Dear Dumos, Thank you for taking the time to write a review of our hotel. I am pleased to know that you found our staff to be helpful. On the other hand, it is regrettable that you only found our property to be at its average best. I would have preferred you had a more enjoyable stay. Let us assure... More 

Hillsburgh
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed April 18, 2016 via mobile

If you are looking for poor customer service at the front desk - this is the hotel for you. This is an example of bad hotel service when booking through a third party. As for the hotel room - old and tired. Not worth what you pay for. The couch in the room looked like something you'd find at the... More 

Helpful?
Thank PeterJMarshall
Margarita G, General Manager at Holiday Inn Express Houston Bush Intercontinental Airport East, responded to this review

Thank you for your feedback regarding your recent visit at our hotel, and please accept our sincerest apologies, for any inconvenience you have experienced during your stay. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. More 

Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed February 22, 2016

Clean room, great service, breakfast included and great variety, very kind staff. We had a medical emergency and found this hotel within walking distance to the Hospital. Great shuttle service thanks Aaron and Chi friendly and kind. Jackie at reception was very caring, and entire staff friendly.

Helpful?
Thank JoanVince
Margarita G, General Manager at Holiday Inn Express Houston Bush Intercontinental Airport East, responded to this review

We appreciate your stay ,and hope we can host you as our guests again, any time you visit us in Houston, whising you a medical recovery pretty soon. More 

Level Contributor
118 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed February 17, 2016 via mobile

First I was left to wait an hour at the airport waiting for their shuttle bus to show up. I realize I am not the only person but Hilton, Marriott and Hyatt hell even best western shuttle buses passed by 4 time in the hour I waited for Holiday Inn to show up so should have stayed at Hilton with... More 

Helpful?
Thank Aaron R
Margarita G, General Manager at Holiday Inn Express Houston Bush Intercontinental Airport East, responded to this review

Thank you for your comment . We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. WE are in a process of a renovation in the month of September. We hope you choose to stay with us again,... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Breakfast
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Free Breakfast
  • Airport Transportation
  • Meeting Rooms
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to the Holiday Inn Express & Suites Houston Bush Intercontinental Airport. We offer the luxuries of a full service hotel at the convenience of an Express. All of our rooms are 2 room suites with living room and bedroom that feature a Microwave and Refrigerator, High speed Wireless Internet, and our Smart Start Hot Breakfast. ... more   less 

Additional Information about Holiday Inn Express Houston Bush Intercontinental Airport East

Address: 7014 Will Clayton Pkwy, Humble, TX 77338-8168
Location: United States > Texas > Texas Gulf Coast > Humble
Price Range: $105 - $158 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Houston Bush Intercontinental Airport East 2.5*
Number of rooms: 61
Reservation Options:
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Also Known As:
Holiday Inn Express Houston Bush Intercontinental Airport East Hotel Humble
Holiday Inn Humble
Humble Holiday Inn
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