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Westin Oaks Houston at the Galleria

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Westin Oaks Houston at the Galleria
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693 Reviews from our TripAdvisor Community

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Showing 627: English reviews
tokyo
Level Contributor
265 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 3 days ago NEW

I found this hotel staff-friendly. The location in the Galleria shopping complex is very convenient. The hotel like the shopping center is showing its age but remains elegant and a good choice when you are in Houston. I've have spent many nice moment with my family in the Galleria.

Helpful?
Thank warren D
Level Contributor
6 reviews
3 hotel reviews
Reviewed 3 days ago NEW

I have stayed here several times, and it has never been a good experience. The lights on the bathroom were not working well, the housekeeping people had their radios on too loud on the hallway (which we could hear in the early morning), there is not enough light on the room, and the breakfast portions were way too small.I hope... More 

Helpful?
Thank LuciaGdeLl
Lincoln, Nebraska
Level Contributor
38 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 1 week ago

I stayed at this hotel recently for a conference. The room was clean and comfortable. Definitely up to the standards that I expect at a Westin. The staff was very polite and helpful. Check in was quick, despite the fact that two shuttles came from the airport at the same time. This hotel is attached to a shopping mall. It... More 

Helpful?
Thank Mike C
Huntsville, Texas
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago

This hotel is attached at to the galleria and I come with friends every year to kick off Christmas season. Hotel was clean and the staff friendly. It is nicely decorated and the location is perfect. We valet parked because of traffic and it was easier. It was worth the $33 dollar charge.

Helpful?
Thank 128kodak
New York City, New York
Level Contributor
142 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 2 weeks ago via mobile

Never stayed here before and loved it, much because the convenient location, the little balcony from the Sliding doors and the super friendly staff!!! Got some notes via email that they were renovating but never heard any noices from that - stylish of them to contact me in advance though! Lobby bar was nice to meet up and to have... More 

Helpful?
Thank magnus l
Lake Charles, Louisiana
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago via mobile

Traffic and congestion was a nightmare and so was parking which is totally normal for the Galleria during this season. The beds were nice and comfortable and room itself was decent. Although we had to move rooms three times, Paula and the team offered terrific customer service.

Helpful?
Thank deondrap23
Candance T, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this review

Greetings deondrap23, Thank you for taking time to provide us with feedback on your recent stay at the Westin Oaks. As a Starwood Hotel and Resort, we thrive to exceed our guests expectations and in spite of the challenges I am overjoyed to hear that our team member Paula was able to express our appreciation by providing dynamic customer service.... More 

Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 weeks ago via mobile

I stayed at this hotel and it was simply amazing ! The guest services was very accommodating and the room was phenomenal ! I really enjoyed that it was so close to the mall and great restaurants. I would definitely stay here again !!

Helpful?
Thank Aleecya W
Candance T, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this review

Greetings Aleecya W, Thank you for taking time to provide us with feedback on your recent stay at the Westin Oaks. We appreciate your 5 star rating! We appreciate your kind words regarding our staff and will share your praises. We are happy to hear that our central location provided you with convenient restaurant and shopping options. Should your travels... More 

Auckland Region, New Zealand
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 7, 2016

Loved this hotel with direct access to the Mall. The room was really spacious and the bed was super comfortable. We were initially on a higher level but I felt the room was a bit musty. Hotel is ready for an upgrade but the staff were awesome and showed us two other rooms and we chose one on the 4th... More 

Helpful?
Thank Tracy K
Candance T, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this review

Greetings Tracy K, Thank you for taking time to provide us with feedback on your recent stay at the Westin Oaks. We are happy to hear that our central location provided you with convenient restaurant and shopping options. We appreciate your kind words regarding our staff and will share your praises. You may be interested to know that are currently... More 

Kaufman Tex
Level Contributor
26 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed October 6, 2016

Hotel is connected to the Galleria which is a big plus. The traffic around this area is horrible, very congested so be prepared if you are driving. The hotel room was very comfortable and fairly quiet. We stayed on the 12th floor and had no problems. The staff we encountered were very friendly. After I got home I had a... More 

Helpful?
Thank firefighter57
Candance T, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this review

Greetings firefighter57, Thank you for taking time to provide us with feedback on your recent stay at the Westin Oaks. I am overjoyed to hear that our team member Mrs. Haddy, was able to resolve your billing concerns in a timely effective manner as we are committed. As a Starwood Hotel and Resort, we thrive to exceed our guests expectations... More 

Detroit, MI
Level Contributor
142 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed October 5, 2016 via mobile

We got an outstanding group rate of $109 a night. That said, this hotel was outstanding. But if I wanted to rate it independent of price I would say probably 4 star. Certainly nicer than a standard Hilton but perhaps not as nice as some other Westin hotels. I think it was solid. Given a good price I would not... More 

Helpful?
Thank bugsy554
Candance T, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this review

Greetings bugsy554, Thank you for taking time to provide us with feedback on your recent stay at the Westin Oaks. We appreciate your warm praises regarding our optimal aesthetics at a affordable price point thus creating a invigorating Westin experience. You may be interested to know that we are currently renovating, we are excited about modernizing our property and we... More 

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
The Westin Oaks Houston at the Galleria is located in the Uptown Galleria area and offers the perfect setting for those who are seeking the ultimate in leisure, entertainment and recreation. ... more   less 

Additional Information about Westin Oaks Houston at the Galleria

Address: 5011 Westheimer Rd, Houston, TX 77056-5602
Location: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Price Range: $137 - $301 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Westin Oaks Houston at the Galleria 4*
Number of rooms: 406
Reservation Options:
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Also Known As:
Westin Oaks Houston At The Galleria Hotel Houston
Westin Hotel Houston
Westin Hotel Oaks
Westin Houston
Houston Westin
Hotel Style:
#33 Luxury Hotel in Houston
#112 Business Hotel in Houston
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Questions & Answers

Here's what travelers have asked, with answers from Westin Oaks Houston at the Galleria staff and other travelers.
6 questions
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Questions? Get answers from Westin Oaks Houston at the Galleria staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Put the "cheesecake factory" into your navigator for directions to the Westin Oaks entrance is right next door.”
 of 5 bubbles 128kodak, 1 week ago | Read review
“the traffic in this area is very congested. I would suggest checking in and leaving late morning or early afternoon.”
 of 5 bubbles firefighter57, Oct 6, 2016 | Read review
“Ask for a room facing the Westheimer for a good view--but the traffic can be a bit noisy”
 of 5 bubbles Penelopesparkles, Sep 26, 2016 | Read review
“Avoid rooms close to lifts.”
 of 5 bubbles nicow449, Sep 15, 2016 | Read review
“Choose a high floor.”
 of 5 bubbles Robinson72, Sep 7, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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