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Westin Oaks Houston at the Galleria

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Westin Oaks Houston at the Galleria
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663 Reviews from our TripAdvisor Community

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Showing 604: English reviews
Miami, Florida
1 review
5 of 5 stars Reviewed yesterday NEW

I highly recommend to visit the restaurant. No need to go somewhere else to find quality food, and great and friendly service. You will find everything your looking for here. Those "huevos rancheros"!!!! WOW!!!! Mas por favor!!! Food: Excellent. Service: Excellent. Perfect environment, delicious food, and great service... Thanks Sonia!!!! I would give 100 stars if I could. :) :)... More 

Helpful?
Thank 1008can
San Antonio, Texas
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW via mobile

We checked into the Westin Oaks to celebrate our 39th wedding anniversary. Since the hotel is aging, we knew what our accommodations would be like. "WOW" were we wrong. The host Camile checked us in recognized us as SPG members, acknowledged our tenure with SPG and how frequently we visit this particular location. We were provide a room upgrade which... More 

Helpful?
Thank MRCBR
London
Level Contributor
34 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Receptionist was miserable as hell not a smile from her No free Wifi for such a big hotel who does that? Hotel rooms large for our family stay but sad about the Wifi The guys at the concierge were more helpful than the check in lady on the day we arrived (14th August @ 2pm) she did not even mention... More 

Helpful?
Thank Jimbolalondon
Auckland Region, New Zealand
Level Contributor
33 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This hotel is joined on to the Galleria shopping mall so you can go to the food court for meals. Staff were very friendly and helpful. Room was clean and tidy. Plenty of parking is available. Didn't use the pool which is outdoor.

Helpful?
Thank jgzjkiwis
McAllen, Texas
Level Contributor
163 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Great place to stay if you like shopping. The hotel is part of the mall structure and surrounded by many excellent restaurants. True to the Westin brand, the rooms are very well appointed with comfortable beds and excellent showers. The pool was currently under construction, but they allow you to use the pool at the other Westin (at the Galleria).

Helpful?
Thank SHTexas
Round Rock, Texas
Level Contributor
51 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Nice, comfortable room. Didn't have all the extra pillows & super fluffy bedding I have had at other Westin hotels. Nice view. Very convenient to lots of shopping and restaurants. Staff was very friendly both checking in and out. on They asked why we were in Houston & upon finding out it was my birthday put us in a room... More 

Helpful?
Thank TXHOUNDDOG
Candance T, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this review

Greetings TXHOUNDDOG, Thank you for taking time to provide us with feedback on your recent stay at the Westin Oaks. We appreciate your warm praises regarding our staff's commitment of providing dynamic customer service. I am delighted to hear that we were able to make your birthday memorable and exciting! We hope to host you again in the near future!... More 

Mission, Texas
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I am sadly disappointed to write the first negative review ever, given that I had nothing but terrific experiences before this stay, when booking at any of the many choices one has at a Starwood hotels and resorts world wide. My loyalty and level of satisfaction is such that I have been a platinum member for some years now. Unfortunately,... More 

Helpful?
Thank Luis S
Candance T, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this review

Greetings Luis S, Thank you for taking time to provide us with feedback on your recent stay at the Westin Oaks. I would like to extend our sincerest apologize for any inconveniences that did not reflect our brand standard. As a Starwood Hotel and Resort, we thrive to exceed our guests expectations and I am sadden to know that this... More 

Travelers are raving about these Houston hotels

Level Contributor
23 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

We enjoyed our stay here. We were traveling with two teenagers and staying in the hotel connected to the mall was great! We were able to enjoy some time on our own and the kids were thrilled to walk around the mall and shop. There were many choices for dining without having to leave and in the morning everyone was... More 

Helpful?
Thank C C
Candance T, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this review

Greetings C C, Thank you for taking time to provide us with feedback on your recent stay at the Westin Oaks. We are overjoyed to hear that our Heavenly Beds, welcoming customer service along with the convenient surrounding attractions created an invigorating experience during your stay. We hope to host you and your family again in the near future! Be... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed July 17, 2016 via mobile

It is wonderfull how the loby,mall enterance and garage are conected!The service was great,no check-in line,and unbeliveable but parking is free!(wich is not case in a lot of places lately) The room&bathroom were both clean...this was the only time that we actualy forgot some clothes in our room,and we called them couple days later,the customer service respond that they haven't... More 

Helpful?
Thank Martina M
Candance T, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this review

Greetings Martina M, Thank you for taking time to provide us with feedback on your recent stay at the Westin Oaks. As a Starwood Hotel and Resort, we thrive to exceed our guests expectations and I am sadden to know that this incident has negatively impacted your perception of the Westin Oaks Houston at the Galleria. I would like to... More 

Mexico City, Mexico
Level Contributor
58 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed July 14, 2016

We stay ( my wife and I ) decided to stay in this hotel because is inside the Galleria , we were before in the Westin Galleria, we liked this hotel more ( I mean the Oaks ) because the looby and external location are very good, in general is good but need some renovations in rooms, carpets and maintenance,... More 

Helpful?
1 Thank ej0nss0n
Candance T, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this review

Greetings ej0nss0n,, Thank you for taking time to provide us with feedback on your recent stay at the Westin Oaks. . We are happy to hear that our central location provided you with convenient attractions that created a dynamic shopping experience during your stay. You may be interested to know that we are currently in the process of renovating our... More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Room Service
  • Free Parking
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Free Parking
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
The Westin Oaks Houston at the Galleria is located in the Uptown Galleria area and offers the perfect setting for those who are seeking the ultimate in leisure, entertainment and recreation. ... more   less 

Additional Information about Westin Oaks Houston at the Galleria

Address: 5011 Westheimer Rd, Houston, TX 77056-5602
Location: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Price Range: $108 - $332 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Westin Oaks Houston at the Galleria 4*
Number of rooms: 406
Reservation Options:
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Also Known As:
Westin Oaks Houston At The Galleria Hotel Houston
Westin Hotel Houston
Westin Hotel Oaks
Westin Houston
Houston Westin
Hotel Style:
#32 Luxury Hotel in Houston
#112 Business Hotel in Houston
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