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Westin Oaks Houston at the Galleria

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Westin Oaks Houston at the Galleria
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680 Reviews from our TripAdvisor Community

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Showing 617: English reviews
Bath, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
3 of 5 stars Reviewed yesterday NEW

Good as in the heart of Galleria and attached to Mall. Free parking and nice room. No free wi fi unless a member of loyalty program. No free breakfast and little expensive for what you get. Quite rude hotel operator when I complained about wi fi.

Helpful?
Thank Rory F
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

The hotel was nice. The rooms were very big for hotels these days. I got two double beds (which were more like queen sized), and there were two arm chairs in my room with the desk and refrigerator and flat screen TV with premium Showtime channels. The basic amenities were what I expected of a Westin--Soft, plush pillows and towels,... More 

Helpful?
Thank Penelopesparkles
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

This hotel Is definitely not up to the Westin standards. The rooms are average and have a lot of wasted space. When we checked in they told my husband that we were getting an upgrade but according to them a corner room was an upgrade 😒. lol was old and dirty and food Prices are over the top. $75 yes... More 

Helpful?
Thank Adesimone67
Johannesburg, South Africa
Level Contributor
37 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Stayed for 4 nights here whilst on business to visit to Houston. Check-in experience was very good, and room was spacious enough. However, lighting not that great, although made up with lamps. I felt the rooms and hallway were staid and lacked character (carpeting does not suit this type of hotel). The design of the hotel and location of reception... More 

Helpful?
1 Thank Khwezi1306
Saint Paul, Minnesota
Level Contributor
234 reviews
197 hotel reviews
common_n_hotel_reviews_1bd8 219 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This is a perfectly fine hotel. My room was large, spacious. Public areas are nice. Front desk people were a bit rigid with regard to trying to make their customers happy (they overcharged me and required that I provide written proof before they finally adjusted my bill by $20). I suspect you can find similarly nice hotels for a lower... More 

Helpful?
Thank FlyGuy47
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed from 11-15 Sept. Liked clean good sized room and small but efficient fitness centre. Did not like request for credit card to cover extras, I declined that option and rather paid cash due to knowing that at other hotels card money gets locked up. Cannot relate that experience at this Westin as cash option worked very well. Breakfast food... More 

Helpful?
Thank Nico W
novomoskovsk
1 review
1 of 5 stars Reviewed 2 weeks ago via mobile

There's one reason why we stay in this hotel - opening balcony door. Room was nice and clean. But positive emotions were overwhelmed by staff at reception who love to play with your money on your credit card. I booked a room in advance and chose pay upon arrival option. That looked attractive. During check-in I gave my card to... More 

Helpful?
Thank ievtukhov

Travelers are raving about these Houston hotels

Hillsdale, New Jersey
Level Contributor
240 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 137 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I have been here many times and was always pleased. This time, it was a major disappointment. Our room had a musty smell (as did the hallway). Asked for a change in room and was told none were ready yet. We went to lunch and upon our return, we were brought to another room. We agreed to switch rooms. By... More 

Helpful?
Thank BarbaraSS
Broadbeach, Australia
Level Contributor
7 reviews
4 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

My partner and I stayed here for 2 nights over a weekend. We booked on Expedia and paid approx $110 per night. The room was huge, clean and very comfortable. The hotel restaurant has a very good happy and a 3 course dinner for $25 which was amazing. I would definitely stay again.

Helpful?
Thank AJM8915
Candance T, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this review

Greetings AJM8915, Thank you for taking time to provide us with feedback on your recent stay at the Westin Oaks. It brings us great joy to hear that you enjoyed our extraordinary hotel restaurant the White Oaks Kitchen + Drinks. Our affordable price and delectable menu options were created with our guests' satisfaction in mind. We appreciate your kind words... More 

Annapolis, Maryland
Level Contributor
29 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I wish there was more I could say about this place. It does its job as a hotel, but is hardly memorable. That's probably because any personality that this place might have is swallowed up by the giant mall that it's attached to. Gym is tiny and desperately needs to be expanded.

Helpful?
Thank Cavista
Candance T, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this review

Greetings Cavista, Thank you for taking time to provide us with feedback on your recent stay at the Westin Oaks. As a Starwood Hotel and Resort, we thrive to exceed our guests expectations and I am sadden to know that the aesthetics of our hotel did not create an relaxing atmosphere. You may be interested to know that our last... More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Room Service
  • Free Parking
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Free Parking
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
The Westin Oaks Houston at the Galleria is located in the Uptown Galleria area and offers the perfect setting for those who are seeking the ultimate in leisure, entertainment and recreation. ... more   less 

Additional Information about Westin Oaks Houston at the Galleria

Address: 5011 Westheimer Rd, Houston, TX 77056-5602
Location: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Price Range: $146 - $329 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Westin Oaks Houston at the Galleria 4*
Number of rooms: 406
Reservation Options:
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Also Known As:
Westin Oaks Houston At The Galleria Hotel Houston
Westin Hotel Houston
Westin Hotel Oaks
Westin Houston
Houston Westin
Hotel Style:
#32 Luxury Hotel in Houston
#112 Business Hotel in Houston
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