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1700 Smith St, Houston, TX 77002
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Lowest prices for your stay
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Traveler (321)
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Panoramas (15)
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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
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Updated 04/06/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Whitehall Houston
Updated 04/06/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#16 of 606 hotels in Houston
Location
4.7
Cleanliness
4.7
Service
4.8
Value
4.6
Travelers' Choice
The Whitehall Houston Hotel offers classic Southern Hospitality and charm featuring modern rooms and amenities in downtown Houston.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Kids stay free
Pets Allowed ( Dog / Pet Friendly )
Free shuttle or taxi services
Paid private parking on-site
Wifi
Pool / beach towels
Outdoor pool
Coffee shop
Restaurant
Breakfast available
Complimentary Instant Coffee
Complimentary tea
Kids' meals
Outdoor dining area
Shuttle bus service
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Convenience store
Newspaper
Non-smoking hotel
Outdoor furniture
Sun terrace
ATM on site
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Air conditioning
Housekeeping
Room service
Safe
VIP room facilities
Iron
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Great View
Languages Spoken
English, Spanish
Hotel links
Special Deal:Free breakfast with your stay
1105Reviews24Q+A100Room tips
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Most Recent
Sandy wrote a review Today
Houston, Texas2 contributions1 helpful vote
We stayed at The Whitehall for a concert. From the moment that we got there the valet, the front desk staff, and all the restaurants were over the top with customer service. I definitely felt like this hotel was above all others. The cute restaurant outside had great drinks and food and the guys at the bar were so nice. The room was beautiful and had a very comfortable bed. The breakfast and coffee the next morning was delicious. I will always stay at this hotel when I come to Houston.
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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FrequentFlier623316 wrote a review Jul 2022
5 contributions4 helpful votes
Hotel's Favorite
This is the second or third time I come to this pool to hang out with friends. The pool area at the hotel is always comfortable and clean. We have a good time every time we come. It’s nice that the hotel provides soft clean towels a lots of seating space.
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Date of stay: July 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from General M, General Manager at The Whitehall Houston
Responded Jul 27, 2022
Hi FrequentFlier623316, Thank you so much for sharing this excellent review with us! We are so pleased to hear that you enjoyed your time at the pool, and look forward to welcoming you back soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
kelly c wrote a review Yesterday
2 contributions
We stayed at this hotel last month and we will be staying again! The staff was absolutely amazing and sincere. The room was clean and spacious. We ordered breakfast and it was wonderful! We highly recommend this hotel and we will only stay at The Whitehall Houston when we visit downtown from now on!
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Laura M wrote a review Yesterday
1 contribution
We had the most amazing experience everything was so beautiful and clean staff was awesome. The food was very good and the manager was very professional and welcoming. Thank you John Flores for your great service.
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Lacy D wrote a review Sep 14
New Orleans, Louisiana4 contributions
I have stayed at the Whitehall previously, and I no longer even look for other hotels in the Houston area. The hotel is clean, the staff is amazing, and the dining options are phenomenal. We also got to sit out and listen to the live music at the outdoor bar this time, and that was icing on the cake.
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Date of stay: September 2022
Rooms
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from General Manager, Owner at The Whitehall Houston
Responded 1 week ago
Hi live_love_lacy, Thank you so much for sharing this excellent review with us! We are so pleased to hear that you enjoyed your stay, and that we are your hotel of choice for future stays. Thank you for your loyalty, and we look forward to welcoming you back soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Bleakley M wrote a review Sep 10
1 contribution
The hotel has excellent service at the front desk. They helped me quickly solve an issue. It is easy to get around Houston from this location and they have clean and well organized rooms. I didn't get to try the pool, but it looked nice.
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Date of stay: September 2022
Value
Location
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from General Manager, Owner at The Whitehall Houston
Responded 2 weeks ago
Hi Bleakleym, It's so wonderful to hear that you enjoyed your stay, and we appreciate your taking the time to share your comments with us! Our team works hard to ensure each guest has an exceptional stay, and we will certainly share your thoughts with them. Until next time!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Michael H wrote a review Sep 10
Lake Charles, Louisiana2 contributions
The Whitehall is immaculately maintained, convenient to everything downtown and midtown Houston. The restaurants offer artfully delicious dining, and the rooms are beautifully appointed, comfortable and very clean, but the best part of the Whitehall is the gracious hospitality of the wonderful staff!
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Date of stay: September 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from General Manager, Owner at The Whitehall Houston
Responded 2 weeks ago
Hi Michael, It's so wonderful to hear that you enjoyed your stay, and we appreciate your taking the time to share your comments with us! Our team works hard to ensure each guest has an exceptional stay, and we will certainly share your thoughts with them. Until next time!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Amy R wrote a review Sep 7
Houston, Texas424 contributions505 helpful votes
Our staycation includes an Astros game and a stay here. Nothing was really bad but for the price you pay nothing really stood out. $35 to valet your car (only option at this hotel), and the gentleman literally drove my truck about 500 feet. Check in was a breeze and everyone was friendly. The only downfall here was we wanted to catch the shuttle to the game, so I asked at the front desk and they said “when you are ready just tell the valet people and it will take no time”. Well not the case, went down at 6 PM to get a ride over to the game. The valet called the shuttle driver on his cell phone and let us speak with the driver, the shuttle driver said a gentleman had already reserved a 7 PM ride to the game, so we would have to wait until then. If I new you took reservations I would have done so upon check in, and should have been told when I asked. So we took a ride share. Hotel lobby and outside patio bar were amazing, only downside is the patio bar closes at 9 PM. If you choose to stay here just realize nothing on site is open past 10 PM. Very small pool, rooms were nice but no refrigerator and no microwave. The refrigerator seems to be a norm in most hotels. Went to get ice, sign said must go to (and it listed other floors). Went to one of the other floors and nope not working. Literally took 4 stops before finding just a bucket of ice. Place definitely needs some TLC in the hallways, carpet dirty, looked like room service left out all day, scrapes all up and down the hallways. Would not stay again for the price they charge for what you get.
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Date of stay: September 2022
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from General M, General Manager at The Whitehall Houston
Responded 2 weeks ago
Hi Amy, Thank you for taking the time to share your review with us. We are disappointed to hear that your stay experience did not meet the experience our guests have come to expect. We appreciate your feedback and would like to offer our sincerest apologies for your stay being anything less than perfect. Please know we will certainly pass your feedback along to our team for further review. Kind regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Voyage814503 wrote a review Aug 2022
1 contribution
First time in Houston, first time staying here and chose this hotel over another because of the shuttle service. Decided to book executive room to have a mini fridge in the room. Check-in woman was not very friendly or welcoming. We make it up to our room and while very clean & tidy, there was no fridge. I called front desk and a man answered (very kind & polite) and ensured a mini fridge would be delivered up to our room shortly, which it was. We tried to use the shuttle and valet service said that a group had "reserved" the entire shuttle for the next hour. If a hotel gives certain customers the option to reserve the entire shuttle, then there should be 2 buses available for other customers who did not reserve in advance. Check out experience was the same unfriendly woman and did not thank us for staying.
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Date of stay: August 2022
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from General Manager, Owner at The Whitehall Houston
Responded 4 weeks ago
Thank you so much for sharing your review with us. While we are disappointed to hear that your overall experience did not meet the experience our guests have come to expect, we appreciate your feedback and can assure you that it will be shared with our team. We do hope you will join us again, and allow us the opportunity to provide you with an exceptional experience. Safe travels!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
William G wrote a review Aug 2022
1 contribution
Great location. First time stay, I asked about good restaurants in the area at check in, told me it would be easy to Google or have Uber Eats deliver, turn off. Asked the bartender same question, his response was, I don't eat around here so I really don't know. Nice clean room. I would stay again but will do my own research before arriving. Maybe have a flyer to give as guests check in. Thanks
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Date of stay: August 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from General Manager, Owner at The Whitehall Houston
Responded Aug 15, 2022
Thank you for taking a moment to share your thoughts with us. We appreciate your review, and we will certainly pass along your feedback to our team for review. Kind regards,
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$201 - $292 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza houston downtown hotel houston, houston crowne plaza
FORMERLY KNOWN AS
Crowne Plaza Houston Downtown
LOCATION
United StatesTexasTexas Gulf CoastHoustonDowntown
NUMBER OF ROOMS
259
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Frequently Asked Questions about The Whitehall Houston
Which popular attractions are close to The Whitehall Houston?
Nearby attractions include Magic, Music, & Mayhem (0.6 miles), Escape Hunt (0.4 miles), and Houston Symphony (0.7 miles).
What are some of the property amenities at The Whitehall Houston?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
What food & drink options are available at The Whitehall Houston?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Whitehall Houston?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to The Whitehall Houston?
Conveniently located restaurants include Phoenicia Specialty Foods, Pappas Bros. Steakhouse, and Flying Saucer.
Are there opportunities to exercise at The Whitehall Houston?
Yes, guests have access to a pool and a fitness center during their stay.
Does The Whitehall Houston have an airport shuttle?
Yes, The Whitehall Houston offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is The Whitehall Houston located near the city center?
Yes, it is 0.6 miles away from the center of Houston.
Are any cleaning services offered at The Whitehall Houston?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Whitehall Houston?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Whitehall Houston offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.