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Crowne Plaza Houston Downtown

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1700 Smith Street, Houston, TX 77002
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Crowne Plaza Houston Downtown
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412 Reviews from our TripAdvisor Community

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1 review
5 of 5 stars Reviewed yesterday NEW via mobile

Stayed here for the weekend with a friend for her birthday. At check-in John was awesome & directed us to great restaurants. Our room was very spacious (I believe it was a junior suite) and he gave us breakfast vouchers for being IHG employees. Thank you! Even the shuttle drivers were nice enough to take us around Midtown so that... More 

Helpful?
Thank Carina S
Philadelphia, Pennsylvania
Level Contributor
92 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Great hotel. Very friend front desk staff. Very nice layout. Big space. Rooms are really nice. Probably nicest I have ever stayed at that wasn't on vacation. Restaurant is convenient and has good food. Gym is above hotel average. Great location if working at KBR.

Helpful?
Thank bmal77
Rego Park, New York
Level Contributor
40 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 1 week ago

We were there for a business trip that included conferences at the convention center. The hotel provides a free shuttle but one day we waited almost an hour for the driver to pick us up. Overall, the place is clean, well maintained and the staff gracious and helpful. The free in-room wifi worked consistently and with out issue. I had... More 

Helpful?
Thank William C
Harvey, La
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Everything was great during my stay. At first I thought self parking was an option and was a little upset to find out that only valet parking was available. When you valet park, the ticket says they are not responsible for anything with respect to your car. However, Ashika at the front desk was so pleasant and professional that we... More 

Helpful?
Thank GWinston
New Orleans, LA
Level Contributor
68 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The hotel is in a good central location to businesses in the downtown area, but the hotel is undergoing some updates and is in need of more TLC. Broken shower door components in the bathroom are a part of the overall worn look. The rooms are still pretty nice, but it is not a premium location. The restaurant are bar... More 

Helpful?
Thank DomoArrigato
IHGService, Guest Relations Manager at Crowne Plaza Houston Downtown, responded to this review

Dear DomoArrigato, Thank you for staying with us and for leaving a review on TripAdvisor. It is good to know that you enjoyed our breakfast selections. Our hotel is committed to providing our guests with the highest quality services and facilities and I am truly sorry for not meeting your expectations. I also apologize for the disappointments you had with... More 

Level Contributor
45 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

What sets this location apart is the service level of the staff. Friendly, attentive & helpful. Its an older building which brings pros and cons: Pro - thick walls mean you won't hear your neighbor. Con - It isn't cutting edge when it comes to decor. But if you need a good night's sleep and value excellent service, this is... More 

Helpful?
Thank Musescarlet
Soojin H, Guest Services Manager at Crowne Plaza Houston Downtown, responded to this review

Dear Musescarlet, Thank you for taking time out of your day to provide us with a review from your stay with us recently. I am so happy to hear about the high level of service you encountered from the staff here - that is something that we take pride in. We can't wait to have you back soon! Have a... More 

San Jose, Ca
Level Contributor
44 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed December 31, 2015

We really enjoyed our 4-day stay here for a reunion and found the hotel staff to be most helpful and accommodating for every request. The room was very attractive and well furnished, though the bathroom fixtures could have used a brush-up. We enjoyed the high-rise views of Houston and found the bed to be very comfortable. The one drawback was... More 

Helpful?
Thank tlb91
Soojin H, Guest Services Manager at Crowne Plaza Houston Downtown, responded to this review

Dear tlb91, First and foremost, I apologize for the delayed reply! Thank you for taking the time to review your September stay with us at Crowne Plaza Downtown. I apologize for the AC issues that you encountered during your time with us but happy to hear everything else about your stay went well. Hopefully the next time you stay with... More 

Western Australia, Australia
Level Contributor
43 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed December 24, 2015 via mobile

This hotel is an excellent value for money business stay. My room was clean, well maintained and had blackout blinds. The bed was comfortable, the wifi very fast and the service was excellent. It is not the fanciest place I've stayed at - but it doesn't claim to be. The only criticism was noisy people in the next room one... More 

Helpful?
Thank Stuartroaming
Soojin H, Guest Services Manager at Crowne Plaza Houston Downtown, responded to this review

Dear Stuartroaming, Thank you so much for taking the time to give our hotel a 5-star review! I am so happy to hear that you had a memorable stay with us and everything was enjoyable. We hope to see you back very soon. Have a happy new year! Sincerely, Louise P. More 

Bellingham, Washington
Level Contributor
205 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed December 10, 2015

Good service, nice rooms, a fair price for a downtown business hotel. The internet connection was decent. The rooms are nicely maintained. For the location, the hotel was quiet. No significant traffic noise in any of the rooms.

Helpful?
Thank Andrew S
Soojin H, Guest Services Manager at Crowne Plaza Houston Downtown, responded to this review

Dear Andrew S., Thank you so much for taking the time to review our hotel. I'm so happy to hear you enjoyed your stay overall with us. I hope we can see you back at the hotel soon to make your stay into 5 stars! Thank you again, have a great weekend! Sincerely, Louise P. More 

Rome, Italy
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed December 8, 2015

This hotel is not very modern, the rooms should be refurbished: very old style furniture and not very clean. It is far from the city center but it is connected to the tunnel system. Very friendly staff.

Helpful?
Thank Andrea N
Soojin H, Guest Services Manager at Crowne Plaza Houston Downtown, responded to this review

Dear Andrea, Thank you for taking the time to review your recent stay at Crowne Plaza Downtown. We have recently been going through renovations so the next time you stay with us you should see some changes to the hotel. We can't wait to have you back, Andrea! Thank you again and hope you have a great weekend! Sincerely, Louise... More 

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