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The location is great with direct access to mall, and free parjking next door. The new lobby and bar are nice, but charging you 16 USD for WIFI is anything but nice. Last time I visiited they failed to make up my room, this time...More
Response from Mark W, General Manager at The Westin Galleria HoustonResponded 1 week ago
Greetings; thank you for sharing your feedback, I was delighted to read that you liked the new look of our Lobby and the addition of the new Lobby bar, we are getting a great deal of very positive feedback about the renovations and later this...More
Great location for me. Walking distance to my Houston office. Dining options close by. Great service. Some renovations going on but they are out of the way. My room was clean, good sized and comfortable. I'll be glad when the new Westin Lounge is open....More
1 Thank Marwalker2
Response from Mark W, General Manager at The Westin Galleria HoustonResponded March 14, 2018
Thanks for the feedback, I was delighted to read that your stay was an enjoyable one, we have completed the renovation of all of the guestrooms and continue to get lots of great feedback!
We are currently working to complete our NEW Westin Workout &...More
The hotel has been recently renovated. Lobby is beautiful and relaxing. We stayed in a 2 room suite. It was great. Really nice and big bathroom. Comfy bed and nice furnishings. Will stay here again. Only downfall is the expensive valet. $40/night is ridiculous!More
Thank Kristina H
Response from Mark W, General Manager at The Westin Galleria HoustonResponded 3 weeks ago
Thank you for finding the time to share your comments, I was delighted to read that your really liked the renovations, we continue to get a great deal of very positive feedback about the guestroom renovations and the recent lobby renovation is a show stopper!...More
It's a nice hotel, standard equipped. Even if we had a none working handset to our phone (in 2 rooms) and our booking was not correct wen we arrived, which they solved the day after.
The gym was ok, felt fresh and light. The outdoor...More
Thank Marie E
Response from Daisy M, Sales Administrative Assistant at The Westin Galleria HoustonResponded April 9, 2018
Greetings Marie E,
Thank you for your fantastic comments about your experience with us! As you mentioned, we are currently under renovations and have many other changes coming up such as a concierge level and an updated workout facility. We are definitely excited to show...More
We had 2 rooms connected. We had the do not disturb signs until 11 AM, we left at 11 AM and took the signs off. We came back at 4 PM and called the service desk to tell them the rooms were not made, and...More
Response from Mark W, General Manager at The Westin Galleria HoustonResponded April 2, 2018
Greetings I sincerely do apologize for our most recent miss-steps, I can assure you that this is not indicative of our typical levels and service, it is a great disappointment to me whenever we fail but it is of particular concern to let down such...More