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The Westin Galleria Houston

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Traveler (191)
Room & Suite (181)
Pool & Beach (24)
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Overview
  • Excellent30%
  • Very good36%
  • Average21%
  • Poor8%
  • Terrible5%
Travelers talk about
“heavenly bed”(18 reviews)
“self parking”(26 reviews)
AMENITIES
Free Internet
Breakfast Available
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
4 Star Hotel
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Additional information
Offers from The Westin Galleria Houston
Special Offer: Breakfast for 2 Included
Hotel deals
Offers from The Westin Galleria Houston
Special Offer: Breakfast for 2 Included
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Rooms
Jun 3Jun 4
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1 room, 2 adults, 0 children
Standard Room
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Reviews (1,030)
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933 results
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All reviewsheavenly bedself parkinglocation is greatrooms are largeeasy accessbusiness centerhotel restaurantbusiness tripenjoyed my stayconferencevaletgymgarageconveniencestarbucksproscons
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1 - 5 of 933 reviews
Reviewed 2 weeks ago

The location is great with direct access to mall, and free parjking next door. The new lobby and bar are nice, but charging you 16 USD for WIFI is anything but nice. Last time I visiited they failed to make up my room, this time...More

Thank cavzmg
Response from Mark W, General Manager at The Westin Galleria HoustonResponded 1 week ago

Greetings; thank you for sharing your feedback, I was delighted to read that you liked the new look of our Lobby and the addition of the new Lobby bar, we are getting a great deal of very positive feedback about the renovations and later this...More

Hotel's Favorite
Reviewed March 12, 2018

Great location for me. Walking distance to my Houston office. Dining options close by. Great service. Some renovations going on but they are out of the way. My room was clean, good sized and comfortable. I'll be glad when the new Westin Lounge is open....More

1  Thank Marwalker2
Response from Mark W, General Manager at The Westin Galleria HoustonResponded March 14, 2018

Thanks for the feedback, I was delighted to read that your stay was an enjoyable one, we have completed the renovation of all of the guestrooms and continue to get lots of great feedback! We are currently working to complete our NEW Westin Workout &...More

Reviewed 3 weeks ago via mobile

The hotel has been recently renovated. Lobby is beautiful and relaxing. We stayed in a 2 room suite. It was great. Really nice and big bathroom. Comfy bed and nice furnishings. Will stay here again. Only downfall is the expensive valet. $40/night is ridiculous!More

Thank Kristina H
Response from Mark W, General Manager at The Westin Galleria HoustonResponded 3 weeks ago

Thank you for finding the time to share your comments, I was delighted to read that your really liked the renovations, we continue to get a great deal of very positive feedback about the guestroom renovations and the recent lobby renovation is a show stopper!...More

Reviewed April 9, 2018

It's a nice hotel, standard equipped. Even if we had a none working handset to our phone (in 2 rooms) and our booking was not correct wen we arrived, which they solved the day after. The gym was ok, felt fresh and light. The outdoor...More

Thank Marie E
Response from Daisy M, Sales Administrative Assistant at The Westin Galleria HoustonResponded April 9, 2018

Greetings Marie E, Thank you for your fantastic comments about your experience with us! As you mentioned, we are currently under renovations and have many other changes coming up such as a concierge level and an updated workout facility. We are definitely excited to show...More

Reviewed March 29, 2018 via mobile

We had 2 rooms connected. We had the do not disturb signs until 11 AM, we left at 11 AM and took the signs off. We came back at 4 PM and called the service desk to tell them the rooms were not made, and...More

Thank ChinSin2003
Response from Mark W, General Manager at The Westin Galleria HoustonResponded April 2, 2018

Greetings I sincerely do apologize for our most recent miss-steps, I can assure you that this is not indicative of our typical levels and service, it is a great disappointment to me whenever we fail but it is of particular concern to let down such...More

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About
Awards & Recognition
GreenPartner
Amenities
Top amenities
Room Service
Fitness Center with Gym / Workout Room
Restaurant
Free Internet
Bar/Lounge
Pool
Hotel Amenities
Room Service
Business Center with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Airport Transportation
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Fitness Center with Gym / Workout Room
Restaurant
Bar/Lounge
Pool
Outdoor pool
Details
Price range
$147 - $357 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#36 Luxury Hotel in Houston
#125 Business Hotel in Houston
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
$147 - $357 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#36 Luxury Hotel in Houston
#125 Business Hotel in Houston
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveler (191)
Room & Suite (181)
Pool & Beach (24)
Dining (14)
Amenities (24)
Business Center & Event Rooms (9)
Questions & Answers
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Tenderminded1430
June 21, 2016|
Answer
Response from Juan Pablo M | Reviewed this property |
I am sorry, I didn't get the change to go to the pool this time and Front desk didn't informed us anything
0
Votes
Sadie'schoice
January 28, 2016|
AnswerShow all 13 answers
Response from Tutu1973 | Reviewed this property |
Daily grill right outside hotel in mall is a great place. Like a little walk?? Go to ice skating rink downstairs to La Madeline .
1
Vote
Room Tips
"I stayed on the 18th floor. It was quiet with a view of the city. the view from the 24th floor meeting room..."
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"Top floor but dont expect any views"
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"Higher floors give You a great view ."
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"The Front Desk Staff (Melanie Jiro, in particular) will help you determine the best room for your needs."
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