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The Westin Galleria Houston

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5060 W Alabama St, Houston, TX 77056-5801
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (238)
Room & Suite (95)
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Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Westin Galleria Houston
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#104 of 581 hotels in Houston
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders GreenPartner
With its prime location inside the famed Galleria in Houston, Texas' Uptown District, The Westin Galleria Houston has served as a prestigious landmark in Houston. Today, the refreshed, revived and reinvented centerpiece of The Galleria announces recent transformations, including the introduction of a brand-new Westin Club, Club Floor Guestrooms, a new Lobby Bar, WestinWORKOUT® Fitness Studio, and a refresh of its expansive meeting space.
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Room & Suite (95)95
Full view
Property amenities
Valet parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Conference facilities
Paid wifi
Pool / beach towels
Outdoor pool
Restaurant
Breakfast available
Breakfast in the room
Banquet room
Meeting rooms
Baggage storage
Concierge
Convenience store
Gift shop
Newspaper
Non-smoking hotel
Shops
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Desk
Interconnected rooms available
Room service
Coffee / tea maker
Refrigerator
Flatscreen TV
Complimentary toiletries
Safe
Telephone
Iron
Wake-up service / alarm clock
On-demand movies
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Business
Languages Spoken
English, Spanish
Hotel links
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1,158Reviews8Q+A100Room tips
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Popular mentions
Heena wrote a review Nov 8
Carrollton, United States2 contributions
My fiancé and I came to Houston for the weekend and the valet service was amazing! Elgert and Antonio were so helpful and accommodating! Very smooth valet process! The hotel was so beautiful as well and literally right across the Galleria. So conveniently located with plenty of do around the area as well. We definitely will be back again! Thank you Westin for the great Southern hospitality we received! 🤗
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Date of stay: November 2020Trip type: Traveled as a couple
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Ieshia J wrote a review Oct 2020
1 contribution
Very clean staff is amazing and very professional Antonio was very helpful I would definitely recommend anyone to come stay here for a getaway or work related.There is no complaints on my end. No long wait for valet parking either.
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Date of stay: October 2020Trip type: Traveled as a couple
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msashleyjt wrote a review Oct 2020
3 contributions
Great for a shopping trip to the galleria. Clean hotel. Helpful staff. The rooms are average, nothing special. Housekeeping isn't automatic it's only available upon request. I requested housekeeping every day at check in but got it only once. COVID is a poor excuse to not offer housekeeping automatically. I would rate it 3 stars but the location is good.
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Date of stay: October 2020
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Response from Mark Weatherill, General Manager at The Westin Galleria Houston
Responded 4 weeks ago
Greetings; thank you for the feedback, I was delighted to read that you enjoyed your most recent shopping experience, the hotel is attached to the Galleria which is one of the largest malls in the USA featuring over 400 stores, our guests love the convenience of having all that the Galleria has to offer right at their door step. For the safety of our guests and associates and in order to limit in-person contact we are now providing housekeeping service on a "request only" basis. The feedback from our guests about the "request only" service has been very well received and many appreciate being able to make a decision on the level of in-person contact they experience while a guest. I can assure you that we typically do a great job servicing our guests, I apologize for the miss on this occasion. Be Well
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BlaiseCrosby wrote a review Oct 2020
Portland, Oregon29 contributions67 helpful votes
Returned to our room at 7pm after our first night and...no housekeeping. Called the front desk (which took FOREVER to answer, like 20 rings) and complained, whereupon I was told that due to COVID19, you must request housekeeping services...every day. Wow. Really? And nobody told me about this policy upon check-in. They were very nice about it (despite my irritation) and brought us some extra towels right away. We also requested some decaf coffee for the coffee maker, but there was none available. Does COVID19 affect coffee supplies too? Lastly, the bathroom doors are these heavy, suspended-from-rails affairs which are not only hard to slide (and noisy to slide--they sound like furniture dragging on the floor) but they do not seal off the bathroom; there are gaps between the sliding door (and it's not an in-the-wall design) and the walls, which means you can pretty much hear everything that someone's doing in the loo. To be fair, the location is great, parking is free and close by in the Brown Garage, and the staff are pleasant.
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Date of stay: October 2020
Location
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Response from Mark Weatherill, General Manager at The Westin Galleria Houston
Responded 4 weeks ago
Greetings; thank you for the feedback, I sincerely do apologize for the miscommunication on our part about our temporary changes to Housekeeping Service. For the safety of our guests and associates and in order to limit in-person contact we are now providing housekeeping service on a "request only" basis. We do provide all of our arriving guests with a welcome letter which outlines all of the hotel services and operational changes during COVID-19, it is evident by your comments that we failed to do so and for that I am deeply sorry. The feedback from our guests about the "request only" service has been very well received and many appreciate being able to make a decision on the level of in-person contact they experience while a guest. We have been receiving some great comments from our guests about our service and cleanliness of the hotel and I can assure you that this recent miss-step on our part does not in any way represent the level of service which we consistently deliver. Be Well
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Eric wrote a review Oct 2020
1 contribution
My first time at Westin Galleria, beautiful hotel, the property is very nice .The hotel is located close to The Galleria Mall which made it easy and so convenience for me to access the shopping stores . Upon on arrival to the front of the hotel we were immediately greeted by a friendly and a very professional valet members. Shout out to the front desk and bellman Cosmint who were very attentive and helpful. Great Stay!
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Date of stay: October 2020
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Response from Mark Weatherill, General Manager at The Westin Galleria Houston
Responded Oct 21, 2020
Greetings; thank you for sharing your feedback, I was delighted to read that you had such an enjoyable first visit. We completed a MAJOR renovation of the entire hotel last year and have been receiving a great many very positive comments. We get lots of great comments about the new design/décor and off course continue to get lots of great feedback about the hotels location "within" the Galleria Mall. Being attached to one of the largest malls in the USA featuring over 400 stores certainly makes for a big part of our guests experience. If the shopping were not enough the abundance of great restaurants within the Galleria round out a great Galleria experience! I appreciate you taking the time to acknowledge Cosmint, our teams work very hard to make our guests visit an enjoyable one, I'll ensure that we recognize Cosmint for his fabulous service. Be Well
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PRICE RANGE
$192 - $369 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
westin houston, houston westin
LOCATION
United StatesTexasTexas Gulf CoastHoustonGreat Uptown
NUMBER OF ROOMS
469
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Frequently Asked Questions about The Westin Galleria Houston
Which popular attractions are close to The Westin Galleria Houston?
Nearby attractions include The Galleria (0.2 miles), Water Wall (0.3 miles), and Cacao & Cardamom Chocolatiers (0.3 miles).
What are some of the property amenities at The Westin Galleria Houston?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at The Westin Galleria Houston?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Westin Galleria Houston?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Westin Galleria Houston?
Yes, valet parking is available to guests.
What are some restaurants close to The Westin Galleria Houston?
Conveniently located restaurants include Peli Peli South African Kitchen, Del Frisco's Double Eagle Steakhouse, and The Burger Palace.
Are there opportunities to exercise at The Westin Galleria Houston?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at The Westin Galleria Houston?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Westin Galleria Houston?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Westin Galleria Houston offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at The Westin Galleria Houston?
The staff speaks multiple languages, including English and Spanish.