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5060 West Alabama, Houston, TX 77056-5801
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Traveler (258)
Room & Suite (131)
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Travel safe during COVID-19
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What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 01/10/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Westin Galleria Houston
Updated 01/10/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#103 of 606 hotels in Houston
Location
4.5
Cleanliness
4.1
Service
3.9
Value
3.6
GreenLeaders GreenPartner
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Property amenities
Valet parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bowling offsite
Pets Allowed ( Dog / Pet Friendly )
Car hire
Paid public parking on-site
Paid wifi
Pool / beach towels
Outdoor pool
Restaurant
Breakfast available
Complimentary Instant Coffee
Complimentary tea
Wine / champagne
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Convenience store
Executive lounge access
Gift shop
Newspaper
Non-smoking hotel
Outdoor furniture
Shops
Sun deck
Sun loungers / beach chairs
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Bathrobes
Air conditioning
Desk
Dining area
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Housekeeping
Safe
Seating area
Separate living room
Sofa
Telephone
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand movies
Radio
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Business
Languages Spoken
English, Spanish
Hotel links
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1201Reviews9Q+A100Room tips
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Most Recent
NycVen13 wrote a review Sep 9
New York1362 contributions223 helpful votes
+1
It was my niece and nephew , Hazel and Edwin and my friend Philip who encouraged me to spend my birthday in their state 😍 So , I decided to fly from New York and chose this property . I was very excited to celebrate my birthday with closed friends in Texas . The Presidential suite accommodation was beautiful and spacious . Very clean and nice furnitures .💝 Loved the entire space . Two full bathrooms , loved the master .❤️‍🩹 They allowed us to decorate , but the only missing is their welcome amenities . Because of Covid policy .the club lounge was closed . Although , the reception staff were great , housekeeping and restaurant room service were accommodating . From champagne glasses and all 🥰 It’s property is well located with the beautiful Galleria Mall , convenient and safe . I highly recommend this property . The check in and out were smooth 👍🏻👍🏻
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Date of stay: May 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from julie Lam, Marketing at The Westin Galleria Houston
Responded 1 week ago
Hello! We are always grateful whenever our guests leave wonderful compliments about our staff and property. I am glad that we were able to be a part of your experience. I hope you choose us again for your future travels. Sincerely, Julie - Marketing Coordinator
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Robert G wrote a review Jul 2022
Houston, Texas890 contributions115 helpful votes
Hotel's Favorite
The hotel is is in the Galleria. This allows easy access to shopping. We thought the rooms were nice size, with a very nice bathroom. But the beds were worn out. At the moment we found it interesting that there did not seem to be a restaurant or bar that was opened inside the hotel.
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Date of stay: July 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Mark Weatherill, General Manager at The Westin Galleria Houston
Responded Aug 2, 2022
Greetings Robert; the hotel completed a full renovation in 2019, we continue to receive lots of very positive comments about the design, decor and off course the heavenly beds. I do apologize that your experience sleeping on one of the Heavenly Beds fell short of your expectations, we typically get great feedback about the quality of the heavenly beds. The hotels restaurant Daily Grill is open daily & remains a very popular destination for locals, the restaurant is located next to the hotels 3rd floor mall entrance which likely explains why you made the assumption it was not open. We do indeed charge $42 plus tax for overnight valet parking, however we are one of the only hotels in the Galleria that provides free self-parking in the parking garages that we share with the Galleria Mall. I was delighted to read that you liked the renovated bathrooms and the overall hotel renovations. I do hope we will see you back in the near future. Be Well
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Comoman1 wrote a review Sep 9
London, United Kingdom68 contributions69 helpful votes
Comfortable hotel - staff very friendly and helpful. The Daily Grill serves good food and cocktails. I personally found the bed comfortable and the room well maintained. The only disappointment was the Club Lounge closing at 10am Friday morning until Monday morning.
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Date of stay: September 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from julie Lam, Marketing at The Westin Galleria Houston
Responded 1 week ago
Hello! Guest satisfaction is always our priority, and based on your review, it is apparent that we were able to achieve that. Thank you for choosing to stay with us. Sincerely, Julie - Marketing Coordinator
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
S Carroll wrote a review May 2022
Helena, Montana63 contributions26 helpful votes
Westin and Bonvoy wins again! Best service at every turn (polite, friendly, helpful, professional), beautiful luxurious room with all the amenities, best beds - need I go on? Great housekeeping too. Hospitality at its best. All in all a 10/10.
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Date of stay: May 2022
Value
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from julie Lam, Marketing at The Westin Galleria Houston
Responded Aug 4, 2022
Hello! We appreciate you taking the time to write about your recent experience with us. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Sincerely, Julie - Marketing Coordinator
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Miya wrote a review May 2022
1 contribution
I visited the Westin last week for a vacation, from the moment i checked in George and his staff were so accommodating. This was one of the best valet experiences i had in a very long time the entire valet staff was amazing literally kept a smile on our faces! great recommendations , speedy service,great hospitality! Thank you so much Georgi and his staff is the best i highly recommend thank guys !
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Date of stay: May 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from julie Lam, Marketing at The Westin Galleria Houston
Responded Aug 4, 2022
Hello! Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at our hotel, and we look forward to welcoming you again soon. Sincerely, Julie - Marketing Coordinator
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Bria H wrote a review May 2022
1 contribution
George is a true ALL-STAR. His willingness to do what needed to be done to elevate our stay experience DID NOT go unnoticed! Thanks for making our trip a success! George was super professional and solid with the customer service. I most definitely will be staying here again.
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Date of stay: May 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from julie Lam, Marketing at The Westin Galleria Houston
Responded Aug 4, 2022
Hello! Thank you for being our guest at our hotel. We are pleased you enjoyed your time with us and appreciate your compliments about our property. We hope you will choose us every time your travels bring you to the area. Sincerely, Julie - Marketing Coordinator
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Cedric M wrote a review May 2022
1 contribution
The Valet Team at the Westin Galleria were amazing. The Team was courteous, polite and had my car ready before I arrived. The Manager George was also great and runs an excellent Team. I will be staying at the Westin again because of their excellent service! See you again soon!
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Date of stay: May 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from julie Lam, Marketing at The Westin Galleria Houston
Responded Aug 4, 2022
Hello! It means so much when our customers share their experiences. We are glad we were able to meet your expectations! Sincerely, Julie - Marketing Coordinator
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Tom B wrote a review May 2022
Richmond, Virginia200 contributions132 helpful votes
Enjoyed our stay at Westin at the Galleria. Connection to the mall was nice for shopping and dining. Typically Westin quality - good service, and epecailly cheerful service in the Club Lounge. Lounges are a bit of a rarity at US Marriott properties, and this one was quite good. Valet service was quick and freindly, even when slammed by a couple of conferences that were meeting in the hotel.
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Date of stay: May 2022
Rooms
Cleanliness
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
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Response from julie Lam, Marketing at The Westin Galleria Houston
Responded Aug 4, 2022
Hello! Thank you for sharing your experience while staying at our hotel! Our staff works hard to make your experience exceptional, so it is wonderful to hear that you were satisfied. Sincerely, Julie - Marketing Coordinator
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
John D wrote a review Apr 2022
2 contributions
I've been a Starwood/ Marriott customer for 20 years. Recently due to human error I pre-paid a stay at this property. I didn't travel to Houston on the selected date and my card was charged. This is the first time, I've incurred this situation. I asked for relief/credit (even a partial) back from this Hotel and my requests were rejected. This property has no understanding to the possibility of making a mistake or considering my long term loyalty to Marriott. Be wary when booking at this hotel.
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Date of stay: March 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Mark Weatherill, General Manager at The Westin Galleria Houston
Responded Apr 28, 2022
Greetings John; we do allow guests who have fully pre-paid reservations to cancel without charge 72 hours in advance of their scheduled arrival date. Guests who do not arrive for their confirmed reservations are charged one nights room & tax, we also charge for guests who cancel within the 72 hour window. Fully pre-paid reservations offer discounts from the daily rate and therefore are non refundable. The cancellation policies are clearly stated at the time of booking to ensure guests are aware of each specific term .
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stephanie T wrote a review Mar 2022
1 contribution
The staff was excellent. The bar was nice and well stocked. The king suite looked nice but was kind of bland when it comes to decor. Great location if your doing a weekend shopping getaway. The bed was literally the worst hotel bed I have ever slept on. So hard and the pillows offered little to no support. 12 hours after waking up my back is still killing me. I moved back and forth from the couch to bed all night long. The AC didn’t work properly either. Dropped it down to the 60’s and it still felt like a warm 78 degrees or more. All in all, I just couldn’t wait to check out and go. We wanted to stay and relax until checkout time but we were gone by 8:30a. Not what I expected for 600 bucks. If they can improve those horrible beds and get the ac fixed, I might go back.
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Date of stay: March 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Mark Weatherill, General Manager at The Westin Galleria Houston
Responded Mar 21, 2022
Greetings Stephanie; Please accept my sincerest apologies for your most recent experience. We typically get GREAT feedback about the Westin Heavenly Beds. A great nights sleep is crucial in our abilities to Rejuvenate and the Heavenly Beds were design to accomplish this, it is evident by your comments that your Heavenly Bed experience fell short of both our expectations and for that I truly do apologize. I have asked my team to reach out to you to make this right. Be Well
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$240 - $314 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
westin houston, houston westin
LOCATION
United StatesTexasTexas Gulf CoastHoustonGreat Uptown
NUMBER OF ROOMS
469
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Frequently Asked Questions about The Westin Galleria Houston
Which popular attractions are close to The Westin Galleria Houston?
Nearby attractions include The Escape Game Houston (Galleria) (0.2 miles), Gerald D. Hines Waterwall Park (0.2 miles), and The Galleria (0.2 miles).
What are some of the property amenities at The Westin Galleria Houston?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at The Westin Galleria Houston?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Westin Galleria Houston?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Westin Galleria Houston?
Yes, paid public parking on-site and valet parking are available to guests.
What are some restaurants close to The Westin Galleria Houston?
Conveniently located restaurants include Del Frisco's Double Eagle Steakhouse, The Burger Palace, and Sage 400 Japanese Cuisine.
Are there opportunities to exercise at The Westin Galleria Houston?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at The Westin Galleria Houston?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Westin Galleria Houston?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Westin Galleria Houston offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Westin Galleria Houston?
The staff speaks multiple languages, including English and Spanish.