Hyatt Regency Houston Intercontinental Airport
425 N Sam Houston Pkwy E, Houston, TX 77060-3507
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About
#134 of 605 in Houston
Location
3.8
Cleanliness
4.2
Service
4.1
Value
4.0
The Hyatt Regency North Houston invites guests to rest comfortably. Ideally situated in the heart of the North Houston business and medical district, our hotel provides easy access to George Bush Intercontinental Airport (IAH) as well as Houston's most popular area attractions and major businesses. While lodging in Houston, Texas, hotel guests can enjoy visiting exciting attractions such as Houston's Downtown Aquarium and the Toyota Center. Less than ten miles from our Houston accommodations, travelers can also visit Splashtown Water Park or attend a horse race at the famous Sam Houston Race Park. Business travelers can appreciate our North Houston hotel's location near the Greenspoint Business District. Nearby corporations include Halliburton Energy, Smith International and Baker Hughes. Our hotel also offers over 27,000 sq. ft. of meeting space along with high-speed Internet access to accommodate our guests' business needs. During your visit, we hope you can take advantage of our Houston hotel's free airport shuttle from the Houston Airport. Relaxing amenities include an outdoor, tropically-landscaped swimming pool, a 24-hour business center, fitness center and a full-service restaurant.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Kids stay free
Pets Allowed ( Dog / Pet Friendly )
Free airport transportation
Wifi
Hot tub
Outdoor pool
Restaurant
Breakfast buffet
Free shuttle or taxi services
Airport transportation
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Convenience store
Non-smoking hotel
ATM on site
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Location
Full view
Contact
425 N Sam Houston Pkwy E, Houston, TX 77060-3507
Getting there
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1047Reviews10Q+A100Room tips
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Friendly and helpful staff. Great shuttle service. The service at Sam's was not very good but food was good. Overall a wonderful stay for what we needed. Loved that they gave us a bottle of water upon check-in
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Review collected in partnership with Hyatt Hotels
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Alex K, General Manager at Hyatt Regency Houston Intercontinental Airport
Responded 1 week ago
Thank you for the wonderful review! It's very pleasing to hear our staff took great care of you. We appreciate your compliments regarding our hardworking team. We pride ourselves on providing excellent service to our guests and we strive to go above and beyond expectations. We look forward to hosting you again in the future! Thank you again for sharing your review and for staying at Hyatt Regency Houston Intercontinental Airport.
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A/C wasn’t working properly, TV stand broken, had 4 cars vandalized, hotel staff assaulted hotel guests, amongst many other things. This is not a safe hotel to stay at and it’s definitely not worth the cost.
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Review collected in partnership with Hyatt Hotels
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Alex K, General Manager at Hyatt Regency Houston Intercontinental Airport
Responded 5 days ago
We appreciate you staying with us and are grateful for your business. Your visit with us did not meet your expectations and apologies are in order for this being your lasting memory of us. The issues with your A/C and TV stand are disappointing yet easily fixable issues. The staff and security challenges that you faced were frustrating for all parties involved and have thankfully been addressed since your visit. We hope that we are presented with another opportunity, to be your host, and will aim to provide a much better stay.
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Be sure to park your car close to the entrance, theft is high. Food in the area is sparse. The hotel staff are professional, unfortunatly one night manager during our convention spoiled the entire experience and made the environment unsafe. It's a shame a nicely kept Hyatt is in such a bad area and held back by a few staff that aren't worthy of their title.
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Review collected in partnership with Hyatt Hotels
Date of stay: June 2022Trip type: Traveled
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Alex K, General Manager at Hyatt Regency Houston Intercontinental Airport
Responded 1 week ago
We appreciate your feedback. We're deeply disappointed to hear about your experience with us. We apologize that you did not receive the high level of service we are so accustomed to giving, and we will bring this information to our management team. We strive to provide our guests with warm hospitality and efficient service, which is why this is so upsetting to hear. We'd love another chance to rectify the visit. We'd look forward to a second opportunity so we demonstrate the high-caliber service we're capable of providing.
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hotel it self was mostly well kept up save for some power grid issues. intermittent power outage in half our room disabling the in-room phone and most lights. but they did not employ sufficient security for their parking lots and there was an incident supposedly with hotel staff harassing or assaulting someone from our convention. no it wasn't me no I don't have finer details.
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Review collected in partnership with Hyatt Hotels
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Alex K, General Manager at Hyatt Regency Houston Intercontinental Airport
Responded 1 week ago
Thank you for taking the time to share your feedback, namirah292. It's great you had a pleasant stay with us. We're happy you enjoyed our property. However, we're disappointed your time with us was less than ideal and that you had such challenges with our room conditions and security. We care about the satisfaction of our guests so we'll be sure to address your concerns with our team moving forward. We look forward to hosting you again soon for a more positive experience.
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The room was clean and quiet. The beds were comfortable. The staff were very friendly. I requested an early check in. The room was ready when I arrived. The hotel provided a shuttle to and from the airport. I don’t have any complaints about my stay. I would definitely stay again!
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Review collected in partnership with Hyatt Hotels
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Alex K, General Manager at Hyatt Regency Houston Intercontinental Airport
Responded 2 weeks ago
Thank you for sharing the wonderful review with us! We're happy to hear that you had such a pleasant stay at Hyatt Regency Houston Intercontinental Airport! It was our pleasure hosting you. It's great to know that our cleanliness, peaceful atmosphere, and team had such a positive impact on your stay. We love providing our guests with great amenities and services and we're happy that you had all that you needed. Thanks again for sharing!
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Great location, good food, excellent staff willing to assist with help in the room and in the business center. Restaurant on site has good meals at reasonable prices. The shuttle run in the morning is very efficient, getting you to your terminal quickly.
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Review collected in partnership with Hyatt Hotels
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Alex K, General Manager at Hyatt Regency Houston Intercontinental Airport
Responded 3 weeks ago
Thanks for the wonderful review, Kenny! It's fantastic you had such a lovely experience at Hyatt Regency Houston Intercontinental Airport. We're thrilled you enjoyed our prime location and proximity to so many of the city's best attractions. We're looking forward to sharing another amazing experience with you soon!
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Need to have a microwave in the rooms not outside by the ice machine. I personally don't like coming out of my room to heat up my food. I rather stay in comfort on my room. The staff was friendly and helpful.
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Review collected in partnership with Hyatt Hotels
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Alex K, General Manager at Hyatt Regency Houston Intercontinental Airport
Responded 3 weeks ago
We appreciate you taking the time to share with us your feedback, Joverton. We're disappointed your time with us was anything less than perfect. We care deeply about the comfort and satisfaction of our guests so we regret that our features and amenities didn't meet your expectations. Thank you again for sharing your concerns. We'll be sure to address this with the appropriate members of our team so that we may improve moving forward. We do hope you give us another opportunity to share a more enjoyable experience with you soon.
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My room was not clean and had an odor The breakfast for my group was awful. Next time just give vouchers to the main dinner hall. That breakfast was better than our group was served in the private room.
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Review collected in partnership with Hyatt Hotels
Date of stay: May 2022Trip type: Traveled
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Alex K, General Manager at Hyatt Regency Houston Intercontinental Airport
Responded 4 weeks ago
Thank you for sharing your feedback, Nina. We regret that your experience with us was anything less than ideal as we strive to provide our guests with only the most enjoyable of visits. We hope you'll give us another opportunity to provide you with the high caliber service our guests are accustomed to.
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The waterfall pool has waterfalls that don’t work. Main reason we selected this Hyatt property. Understaffed hotel couldn’t handle the nightly fights between rooms. Completely unacceptable. The bar/ food was decent. Stayed 4 nights and the room was never once cleaned, had to ask daily for new towels
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Review collected in partnership with Hyatt Hotels
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Alex K, General Manager at Hyatt Regency Houston Intercontinental Airport
Responded 4 weeks ago
We appreciate your feedback, Kreeger. It's unfortunate you had such challenges during your time with us. We're disheartened that our amenities and services offered weren't up to par with your expectations. We hold ourselves to a higher standard so we'll discuss your concerns with the appropriate members of our team moving forward. We hope for the chance to host you again soon for a more positive experience.
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This hotel was our first and our last stay while visiting Texas, with four other hotels in between. Hyatt by the Airport was by far our favorite and best sleep. The bed and pillows were the most comfortable and the staff most helpful. Very clean rooms. The only thing we would change was that we wish we had natural sunlight, windows facing the outdoors. But overall, great place and affordable.
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Review collected in partnership with Hyatt Hotels
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Alex K, General Manager at Hyatt Regency Houston Intercontinental Airport
Responded 4 weeks ago
Thanks for the great review, lmeeha356199! It's wonderful you enjoyed your stay at Hyatt Regency Houston Intercontinental Airport so much! We strive for excellence so we're thrilled you appreciated not only our comfortable bedding and courteous staff, but also our refreshed accommodations! Your praise lets us know we're doing our job! We can't wait to host you again soon for another amazing experience! Have a fantastic day!
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PRICE RANGE
$104 - $134 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza houston north - greenspoint hotel houston
LOCATION
United StatesTexasTexas Gulf CoastHouston
NUMBER OF ROOMS
335
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Claim Your Listing Frequently Asked Questions about Hyatt Regency Houston Intercontinental Airport
What are some of the property amenities at Hyatt Regency Houston Intercontinental Airport?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
What food & drink options are available at Hyatt Regency Houston Intercontinental Airport?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Hyatt Regency Houston Intercontinental Airport?
Yes, parking is available to guests.
What are some restaurants close to Hyatt Regency Houston Intercontinental Airport?
Conveniently located restaurants include Super Chicken, Bistro 500, and Los Campesinos Mexican Restaurant.
Are there opportunities to exercise at Hyatt Regency Houston Intercontinental Airport?
Yes, guests have access to a pool and a fitness center during their stay.
Does Hyatt Regency Houston Intercontinental Airport have airport transportation?
Yes, Hyatt Regency Houston Intercontinental Airport offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hyatt Regency Houston Intercontinental Airport?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hyatt Regency Houston Intercontinental Airport?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hyatt Regency Houston Intercontinental Airport offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Is Hyatt Regency Houston Intercontinental Airport accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.