Friendly and helpful staff. Great shuttle service. The service at Sam's was not very good but food was good. Overall a wonderful stay for what we needed. Loved that they gave us a bottle of water upon check-in
A/C wasn’t working properly, TV stand broken, had 4 cars vandalized, hotel staff assaulted hotel guests, amongst many other things. This is not a safe hotel to stay at and it’s definitely not worth the cost.
Be sure to park your car close to the entrance, theft is high. Food in the area is sparse. The hotel staff are professional, unfortunatly one night manager during our convention spoiled the entire experience and made the environment unsafe. It's a shame a nicely kept Hyatt is in such a bad area and held back by a few staff that aren't worthy of their title.
hotel it self was mostly well kept up save for some power grid issues. intermittent power outage in half our room disabling the in-room phone and most lights. but they did not employ sufficient security for their parking lots and there was an incident supposedly with hotel staff harassing or assaulting someone from our convention. no it wasn't me no I don't have finer details.
The room was clean and quiet. The beds were comfortable. The staff were very friendly. I requested an early check in. The room was ready when I arrived. The hotel provided a shuttle to and from the airport. I don’t have any complaints about my stay. I would definitely stay again!
Great location, good food, excellent staff willing to assist with help in the room and in the business center. Restaurant on site has good meals at reasonable prices. The shuttle run in the morning is very efficient, getting you to your terminal quickly.
Need to have a microwave in the rooms not outside by the ice machine. I personally don't like coming out of my room to heat up my food. I rather stay in comfort on my room. The staff was friendly and helpful.
My room was not clean and had an odor The breakfast for my group was awful. Next time just give vouchers to the main dinner hall. That breakfast was better than our group was served in the private room.
The waterfall pool has waterfalls that don’t work. Main reason we selected this Hyatt property. Understaffed hotel couldn’t handle the nightly fights between rooms. Completely unacceptable. The bar/ food was decent. Stayed 4 nights and the room was never once cleaned, had to ask daily for new towels
This hotel was our first and our last stay while visiting Texas, with four other hotels in between. Hyatt by the Airport was by far our favorite and best sleep. The bed and pillows were the most comfortable and the staff most helpful. Very clean rooms. The only thing we would change was that we wish we had natural sunlight, windows facing the outdoors. But overall, great place and affordable.
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