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Sheraton North Houston at George Bush Intercontinental

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Sheraton North Houston at George Bush Intercontinental
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506 Reviews from our TripAdvisor Community

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Showing 472: English reviews
Nigeria
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

I was transiting through Houston last week with my 2 little daughters and our connecting flight got cancelled, so we were force to spend the night. I booked the Sheraton online for my comfort and it was close to the airport. Booked a room with breakfast included, room was cleanish Not really what I expected from Sheraton. The Concierge and... More 

Helpful?
Thank Mabiadex
Michael E, Manager at Sheraton North Houston at George Bush Intercontinental, responded to this review

Dear Valued Traveler, Thank you for your recent stay with us during your stop in Houston. I am disappointed to hear that you did not have a pleasant dining experience, as what you describe is not the typically hospitable experience guests report. If you would allow me the opportunity to look into this matter further, I am confident I can... More 

Seattle
Level Contributor
42 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

The food in the club room was not good - dried scrambled eggs and rice for breakfast, what appeared to be left overs from the day before as appetizers in the evening. Pay bar in the evenings. Really not worth the additional cost.

Helpful?
Thank SeattlePJS
Michael E, Manager at Sheraton North Houston at George Bush Intercontinental, responded to this review

Dear SeattlePJS, Thank you for your recent stay with us and feedback of our hotel. I am sorry to hear the Club lounge offerings did not meet your expectations. I have shared your comments with our Executive Chef and we are working on improving the offering for the lounge to ensure we are exceeding all our guests expectations. Kind Regards,... More 

Chicago, Illinois
Level Contributor
56 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed 5 days ago NEW via mobile

Good location relative to the airport. Several restaurants either across or down the street for less expensive casual dining. Great access to the highway in any direction you need to go. There is a Costco 9 miles away in Humble. We ended up w/ a room w/ 2 double beds. Had fridge and coffee maker, and 3 wastebaskets-- but 1... More 

Helpful?
Thank Lglbgl3
Michael E, Manager at Sheraton North Houston at George Bush Intercontinental, responded to this review

Dear Lglbl3, Thank you for your recent stay with us. I am pleased to hear that enjoyed our hotels location, we look forward to your return to Houston in order to provide you the exceptional level of service we are accustomed to giving all our guests. Kind Regards, Michael El. Director of Operations More 

Brisbane, Australia
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

Stayed here for the night to be close to the airport to fly next morning, great hotel, great location! Shuttle runs every 30 mins and you're only 5-7 mins from the terminal. Staff were great, rooms very comfortable and clean. Will definitely stay here again when I need to.....comfortable and great location!

Helpful?
Thank GrantSeeley
San Antonio, Texas
Level Contributor
3 reviews
3 of 5 stars Reviewed 5 days ago NEW

Stayed here on business. Lady at front desk (Asian-American). No personality whatsoever. Unapologetic when my key card failed 3 attempts (going up and down the elevators 3 times). She just stood there with a blank stare on her face. Lobby floor mats need replacement, they slide. Bathtub is peeling. Needs renovation. Pool area no hot-tub.

Helpful?
Thank justinwagner82
Michael E, Manager at Sheraton North Houston at George Bush Intercontinental, responded to this review

Dear Justinwagner82, Thank you for your recent stay and feedback of our hotel. I am disappointed to hear that you experienced some challenges pertaining to your room key and the lack of empathy you felt at the front desk. We are not accustomed to hearing comments regarding poor service and it is indeed not typical of the service we strive... More 

Calgary, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

We stayed one night on a layover and were quite happy with the customer service and hotel itself. We dealt with Travis at the front desk who was so pleasant and he actually upgraded our room which was a nice surprise as we were returning from our honeymoon! The shuttle was quick and easy to use, just give yourself some... More 

Helpful?
Thank lrmartone
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Pros - shuttle from airport - big, clean, grand lobby. Very well air-conditioned in this Houston heat - on-site coin laundry and a lobby store to buy detergent Cons - A/C in room doesn't get super cold despite the max-cold setting - Takes awhile for the shower to get hot - Shower pressure is mediocre/weak

Helpful?
Thank Victoria S
Michael E, Manager at Sheraton North Houston at George Bush Intercontinental, responded to this review

Dear Victoria S, Thank you for your recent stay with us during your visit to Houston. I am pleased to hear that you were able to utilize our Airport Shuttle Service and that the additional hotel amenities meet your expectations. However I am disappointed to hear that the room temperature and water pressure was subpar. I have shared your comments... More 

usa
Level Contributor
75 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Shuttle service was expedient and bus very clean. I was bumped up to club floor with spg status. The hotel has been nicely updated through the ages. Touches like a little Starbucks machine in room and music speaker port. Full Starbucks vending in club lounge. The sports bar -over priced (17 bucks for a double vodka?), lots of uncleared tables... More 

Helpful?
Thank idoltraveller
1 review
3 of 5 stars Reviewed 1 week ago via mobile

Club floor lounge was not that great. Evening appetizers looked like last nights left overs repurposed. Cash bar. Breakfast selection was not good - dried out scrambled egg, rice and oatmeal. Save the up charge and eat in the restaurant / bar. Hotel was nothing special.

Helpful?
Thank VL987654321
Michael E, Manager at Sheraton North Houston at George Bush Intercontinental, responded to this review

Dear Dina L, Thank you for your recent stay with us and feedback. I am disappointed to hear that our Club Lounge offerings did not meet your expectations. We are accustomed to hearing favorable comments regarding our staff and services of the hotel. Rest assured I have shared your comments with our Executive Chef in order to improve our offerings... More 

Level Contributor
25 reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

After having a terrible experience at another hotel, checked in at the Sheraton by Bush Airport for the next two days. Loved it!!!!! Staff was extremely nice and friendly. Our request for service was always timely. The hotel was very well kept!

Helpful?
Thank Lynn W
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Sheraton North Houston at George Bush Intercontinental

Address: 15700 John F Kennedy Blvd, Houston, TX 77032-2316
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range: $79 - $196 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton North Houston at George Bush Intercontinental 3.5*
Number of rooms: 420
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Also Known As:
Sheraton North Houston At George Bush Intercontinental Hotel Houston
Intercontinental North Houston
Sheraton Houston
Houston Sheraton
Hotel Style:
#59 Romantic Hotel in Houston
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