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Crowne Plaza Houston - Brookhollow

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Crowne Plaza Houston - Brookhollow
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504 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Houston - Brookhollow
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Showing 490: English reviews
Brisbane, Australia
1 review
4 of 5 stars Reviewed March 13, 2013

Great service and friendly staff. Shuttle bus is excellent, and, staff that would do their best to help you out. Carlos was a fantastic driver and gave me good advice on where to go and was always there on a phone call (Cheers Mate). Would gladly stay there again.

Helpful?
Thank Duke R
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank you for your kind comments concerning your stay at the Crowne Plaza Houston Brookhollow. I was pleased to hear that Carlos provided excellent service during your stay. Carlos is a new member of our team and has quickly become very guest oriented. I will personally congratulate him and his success. I hope that you will return to Crowne Plaza... More 

Cheshire, Connecticut
2 reviews
5 of 5 stars Reviewed March 11, 2013

This is absolutely the best hotel experience ever! The quality of the staff service exceeded my every expectation. Please work with Rita, she was helpful beyond words! The travel was for business purposes and after a very long day the hotel staff went out of their way to make the stay incredible. Thank you!

Helpful?
Thank LKW2
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

I appreciate your comments concerning Rita. I understand the importance of her dedication to the guest experience. My goal is to provide our guests' with outstanding service throughout our hotel. I do use Rita as an example of being a successful guest associate. I hope you return to the Crowne Plaza Houston Brookhollow in the future. David Comerota General Manager More 

Orlando, Florida
2 reviews
4 of 5 stars Reviewed March 11, 2013

Rita Washington is an exceptional customer service representative. She always is able to get me a room that I like and she is always pleasant and happy to see me. She gets 5 stars. This hotel is in perfect location to my office and since the service is always so good I don't mind coming back. I know I will... More 

Helpful?
Thank Kathy B
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

I enjoyed reading your comments concerning your recent stay at the Crowne Plaza Houston Brookhollow. I appreciate your feedback and will discuss your comments with the entire hotel team. Please consider the Crowne Plaza Brookhollow when you visit Houston in the future. David Comerota General Manager More 

Kings Point, New York, United States
1 review
4 of 5 stars Reviewed March 9, 2013

Great hotel for the price, the entire staff went out of their way to make sure that we had an enjoyable stay. Henry was a great help to us, always offering suggestions for nearby bars and restaurants, which were all within walking distance or a five minute ride away on the free shuttle. Amazing central location with access to everything... More 

Helpful?
Thank Jim E
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank you for taking the time to give feedback on your recent stay at the Crowne Plaza Houston Brookhollow. It is nice to hear that you had an enjoyable stay and that you had an excellent experience with the hotel team. We look forward to your return to our hotel. David Comerota General Manager More 

Minneapolis, Minnesota
1 review
5 of 5 stars Reviewed March 7, 2013

Rita Washington helped me get some false or incorrect Amex charges Charges reversed. Rita was prompt, courteous and professional in handling my issue to complete resolution.I’ve stayed at this hotel many times and this is the first time I had some incorrect charges applied to my account. I like to location and the staff seems to care about your experience.... More 

Helpful?
Thank Ken O
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

I am glad to hear that Rita was able to correct your billing issues. I have reviewed the necessary procedures in order to prevent further occurrences of this nature. Our hotel team does care about your experience and appreciate your continued support. David comerota General Manager More 

Cleveland, Tennessee
2 reviews
5 of 5 stars Reviewed March 7, 2013

I stay at this location quite a bit. The front desk service provided by Rita Washington and Henry is absolutely outstanding. They will try to cater any request you have. Rita always greets me with a smile and after my first visit, has always welcomed me by name. henry does the same. My initial contact with the hotel was on... More 

Helpful?
Thank Evan A
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank you for taking the time to comment on your recent stay at the Crowne Plaza Houston Brookhollow. I am glad to hear that you have had excellent experiences with our hotel team. I appreciate your business and look forward to working with you in the future. David comerota General Manager More 

San Juan, Puerto Rico
1 review
4 of 5 stars Reviewed March 7, 2013

Every time I walk through the main lobby door they always welcome me with a nice welcome and smile. Staff very professional and always try to make my stay very enjoyable. Front lobby staff always very diligent in all aspects. Look for Henry, Stanley, Yudier and each and everyone of the staff. Well located, just minutes of downtown and the... More 

Helpful?
Thank BobbyMarks
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank you for your support of the Crowne Plaza Houston Brookhollow. Our goal is to make your stay at our hotel an enjoyable experience. I have personally congratulated the mentioned staff on a job "well done". I look forward to meeting you in the future. David Comerota General Manager More 

Houston, Texas, United States
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed March 6, 2013

Large rooms, Large TV, clean linen, friendly and efficient staff with free shuttle sevice to over 20 restaurants in the area. Business centre with free internet. Right on the 290 freeway and trips to downtown will take no more than 40 min on a bad day. Plenty of FREE parking

Helpful?
Thank StephanOosthuizen
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank you for your current endorsement of the Crowne Plaza Houston Brookhollow. I am always glad to hear about our friendly and caring staff. In the next few months we will be upgrading our internet speed and also adding HDTV to all our guest rooms. I believe that these additions will make your stay more enjoyable. I want to thank... More 

Denver, Colorado
1 review
4 of 5 stars Reviewed March 3, 2013

Stanley does a great job. He is very professional, polite and prompt. It's always a pleasure staying at the hotel and seeing him and the entire staff. Everyone treats me like family. There are a number of good restaurants close by and Stanley is happy to transport you to and from the place you choose.

Helpful?
Thank sleeds11
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank you for sharing your experience at the Crowne plaza Houston Brookhollow. I am please to hear that Stanley provided an excellent service experience. Our goal is to have every guest feel welcome and comfortable during their stay. I hope you think of the Crowne Plaza Brookhollow when visiting Houston in the future. David Comerota General Manager More 

Elmira
1 review
5 of 5 stars Reviewed March 3, 2013

My name is John Kallenborn #863 740 978. I would just say you have a great employee in Henry Strait. He was very helpful when a young lady that visited me was backed into in the parking lot of the hotel. This young lady,her family and my family are very good friends, Henry saw me leave with her and then... More 

Helpful?
Thank John K
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

I enjoyed reading your comments about your recent stay at the Crowne Plaza Houston Brookhollow. I appreciate Henry's efforts in helping during your stay. Our entire team is committed to be helpful and caring to our guest. I will share this story with the hotel team to demonstrate how important it is to provide caring service. Again, thank you for... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Crowne Plaza Houston Northwest Hotels convenient location in Northwest Houston, Texas on US Highway 290 offers easy access to downtown Houston, The Houston Galleria shopping district and many area attractions. A full service hotel offering all the luxuries you have come to expect from a Crowne Plaza if coming to town for business or leisure. Business travelers visiting Weatherford, International Paint, Oceaneering, National Oilwell/Varco, Menniger Clinic, Caterpillar, Cooper Cameron, David Weekley Homes, Siemens or Dresser will find Crowne Plaza NW Hotel the perfect location to work and relax. With over 17,000 square feet of convention & meeting space and a dedicated meeting planner on property, we can accommodate almost any size meeting. The Crowne Plaza Houston NW Hotel features one of Houston's premier restaurants in Remington's Grille & Bar which offers upscale dining and room service. Each guest room is updated with complimentary Rukas WI-FI access, work desk and includes our fabulous Sleep Advantage package ensureing a restful nighs sleep. A key accessible club lounge is available for breakfast Monday Friday from 6 AM - 9 AM and an evening reception including hors d'oeuvres and cocktails available from 5 PM - 7 PM, Monday Thursday evening. Our friendly staff provides world class service which makes this Houston hotel 'The Place to Meet'. ... more   less 

Additional Information about Crowne Plaza Houston - Brookhollow

Address: 12801 Northwest Fwy, Houston, TX 77040-6301
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range: $80 - $152 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Houston - Brookhollow 3.5*
Number of rooms: 294
Reservation Options:
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Also Known As:
Crowne Plaza Houston - Brookhollow Hotel Houston
Hotel Style:
#88 Business Hotel in Houston
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