We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
At a 3.5 star hotel I should not have to walk outside, I should not feel uncomfortable, dirty, or the slightest bit unsafe. I mean I'm from St. Louis and I feel unsafe, that is saying something. Please someone remove this hotel from the 3.5...More
1 Thank soccerkid9283745
Response from IHGService, Guest Relations Manager at Crowne Plaza Houston - BrookhollowResponded 2 weeks ago
Lovely day soccerkid9283745,
Everyone who walks in our lobby is precious to us so thank you for staying and for sharing your experience.
Moreover, I wasn't happy to hear that you were not pleased with our hotel's facilities. We want our guests to be part...More
I was greeted with the warmest welcome ever by the hotel check in lady named Niecy Jackson when I came in. Every time I came in or out, she welcomed me back by name. Felt like family!! My room was huge and clean.
Hotel was conveniently located for my trip destinations but road construction made accessibility difficult. Staff was very nice and went out of their way to be of assistance. Property was in subpar condition compared to other Crown Plazas at which I’ve stayed. (See pics)More
Thank Ben R
Response from IHGService, Guest Relations Manager at Crowne Plaza Houston - BrookhollowResponded December 12, 2017
Dear Ben R,
Thank you for choosing Crowne Plaza Northwest-Brookhollow and for taking the time to provide feedback about your experience.
I would like to start by apologizing to you for not meeting your expectations regarding the condition of our hotel. We strive to make...More
I currently in the room reservation right now. I check out tomorrow morning and I am not happy with this room. It smells like cheese and feet in here. I have a two year old daughter. There are little hairs in the bathroom by the...More
Response from IHGService, Guest Relations Manager at Crowne Plaza Houston - BrookhollowResponded December 2, 2017
Thank you for your recent stay with us and reviewing our property. Please accept my deepest apology for the unusual smell you noticed in your room and its cleanliness. I am also sorry that the service you received from our staff fell short...More
If your looking for a place to stay in Houston, this is not the place. This hotel has was a regular stop for me until my last stay in Oct. The overall condition of this hotel has deteriorated along with the service. My hotel room...More
Response from IHGService, Guest Relations Manager at Crowne Plaza Houston - BrookhollowResponded November 22, 2017
Thank you for taking the time to share your feedback regarding our hotel. While we are pleased that our location served its purpose for your travel needs, I am truly sorry for the overall condition of the hotel room including the quality of...More
$91 - $138 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#88 Business Hotel in Houston
Non-Smoking Rooms ,
Number of rooms
TripAdvisor is proud to partner with Booking.com, Expedia, Priceline, Orbitz, Travelocity, Hotwire, Cancelon, getaroom.com, HotelQuickly and TripOnline SA so you can book your Crowne Plaza Houston - Brookhollow reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.