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1/28/2018 1/29/2018
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    Crowne Plaza Houston - Brookhollow

    12801 Northwest Fwy, Houston, TX 77040-6301
    +1 877-859-5095
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    1/28/2018 1/29/2018
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    Traveler (86)
    Room & Suite (47)
    Pool & Beach (6)
    Overview
    • Excellent47%
    • Very good25%
    • Average15%
    • Poor7%
    • Terrible6%
    Travelers talk about
    “henry strait” (40 reviews)
    “front desk” (134 reviews)
    “older hotel” (9 reviews)
    Free Wifi
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Room Service
    Suites
    Bar/Lounge
    Fitness center
    Multilingual Staff
    Pets Allowed
    Wheelchair access
    Business Center
    Dry Cleaning
    Housekeeping
    Self-Serve Laundry
    Shuttle Bus Service
    3.5 Star Hotel
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    Rooms
    Jan 28Jan 29
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    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a ReviewReviews (545)
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    1 - 5 of 530 reviews

    Reviewed December 12, 2017 via mobile

    At a 3.5 star hotel I should not have to walk outside, I should not feel uncomfortable, dirty, or the slightest bit unsafe. I mean I'm from St. Louis and I feel unsafe, that is saying something. Please someone remove this hotel from the 3.5...More

    1  Thank soccerkid9283745
    Response from IHGService, Guest Relations Manager at Crowne Plaza Houston - BrookhollowResponded 2 weeks ago

    Lovely day soccerkid9283745, Everyone who walks in our lobby is precious to us so thank you for staying and for sharing your experience. Moreover, I wasn't happy to hear that you were not pleased with our hotel's facilities. We want our guests to be part...More

    Hotel's Favorite
    Reviewed February 16, 2017

    I was greeted with the warmest welcome ever by the hotel check in lady named Niecy Jackson when I came in. Every time I came in or out, she welcomed me back by name. Felt like family!! My room was huge and clean.

    1  Thank Shalisa N
    Reviewed November 23, 2017 via mobile

    Hotel was conveniently located for my trip destinations but road construction made accessibility difficult. Staff was very nice and went out of their way to be of assistance. Property was in subpar condition compared to other Crown Plazas at which I’ve stayed. (See pics)More

    Thank Ben R
    Response from IHGService, Guest Relations Manager at Crowne Plaza Houston - BrookhollowResponded December 12, 2017

    Dear Ben R, Thank you for choosing Crowne Plaza Northwest-Brookhollow and for taking the time to provide feedback about your experience. I would like to start by apologizing to you for not meeting your expectations regarding the condition of our hotel. We strive to make...More

    Reviewed November 18, 2017 via mobile

    I currently in the room reservation right now. I check out tomorrow morning and I am not happy with this room. It smells like cheese and feet in here. I have a two year old daughter. There are little hairs in the bathroom by the...More

    Thank kmart626
    Response from IHGService, Guest Relations Manager at Crowne Plaza Houston - BrookhollowResponded December 2, 2017

    Dear kmart626, Thank you for your recent stay with us and reviewing our property. Please accept my deepest apology for the unusual smell you noticed in your room and its cleanliness. I am also sorry that the service you received from our staff fell short...More

    Reviewed November 7, 2017

    If your looking for a place to stay in Houston, this is not the place. This hotel has was a regular stop for me until my last stay in Oct. The overall condition of this hotel has deteriorated along with the service. My hotel room...More

    Thank Todd18520
    Response from IHGService, Guest Relations Manager at Crowne Plaza Houston - BrookhollowResponded November 22, 2017

    Hi Todd18520, Thank you for taking the time to share your feedback regarding our hotel. While we are pleased that our location served its purpose for your travel needs, I am truly sorry for the overall condition of the hotel room including the quality of...More

    About
    Amenities
    • Top amenities
    • Pool
    • Restaurant
    • Room Service
    • Free Parking
    • Fitness Center with Gym / Workout Room
    • Free High Speed Internet ( WiFi )
    • Bar/Lounge
    • Hotel Amenities
    • Room Service
    • Free Parking
    • Business Center with Internet Access
    • Shuttle Bus Service
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Self-Serve Laundry
    • Breakfast Available
    • Room amenities
    • Air Conditioning
    • Things to do
    • Pool
    • Restaurant
    • Fitness Center with Gym / Workout Room
    • Bar/Lounge
    • Hot Tub
    • Outdoor pool
    Details
    • Price range
    • $91 - $138 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #88 Business Hotel in Houston
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 294
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Expedia, Priceline, Orbitz, Travelocity, Hotwire, Cancelon, getaroom.com, HotelQuickly and TripOnline SA so you can book your Crowne Plaza Houston - Brookhollow reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • Texas >
    • Texas Gulf Coast >
    • Houston
    • Also Known As
    • Crowne Plaza Houston - Brookhollow Hotel Houston
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    Traveler (86)
    Room & Suite (47)
    Pool & Beach (6)
    Dining (4)
    Hotel & Grounds (54)
    Bathroom (7)
    Business Center & Event Rooms (4)
    Nearby
    Nearby HotelsSee all 518 hotels in Houston
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    Nearby Restaurants
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    Nearby Attractions
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    Questions & Answers
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    Room Tips
    "Do not stay at this hotel"
    Read review
    "Stay somewhere else."
    Read review
    "Recommend the main building until others are remodeled."
    Read review
    "away from main road"
    Read review
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