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Four Points by Sheraton Houston Citycentre

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Four Points by Sheraton Houston Citycentre
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206 Reviews from our TripAdvisor Community

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Showing 192: English reviews
Rocky Mountains
Level Contributor
42 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed September 27, 2016

The Good: 1. Location...no where near downtown Houston but conveniently on the end of the City Centre entertainment/shopping district. 2. Sheraton bed salvages an average rating for this hotel... 3. Small TV does have HD channels. 4. Public Bar area is nicely done. 5. Complimentary breakfast has a really good huevos rancheros offering. 6. The pool looks amazingly clean. The... More 

Helpful?
1 Thank revenueguru
Bahrain
Level Contributor
39 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed September 20, 2016 via mobile

We stayed here based on a recommendation and help of a relative that works with Starwood Hotels. Fortunately with a family discount, we were able to get a good deal for a stay of 6 nights. The hotel is ideally located near the City Center and Millennium Mall, so as first timers and Tourists, it was easy to find Restaurants... More 

Helpful?
Thank Rejie C
Richardson, Texas
Level Contributor
44 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed August 28, 2016

In a convenient location, though somewhat hard to find, I've stayed here before and each time had some sort of let-down. On this trip it was the room... so many design and maintenance details they're hard to list.... - Desk chair had a broken seat with sharp edges that can snag or tear slacks. Put a towel over it. -... More 

Helpful?
Thank Jeff S
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 31, 2016 via mobile

This hotel is nice, clean and well staffed. It's location on walking distance to the area called Citycentre is a big plus; this area has some 5 good restaurants and is arguably one of the nicest areas of Houston. Finally it its location in the middle of the energy corridor makes it a good base for visiting companies in the... More 

Helpful?
1 Thank Martin v
LaRhonda S, Starwood Hotels at Four Points by Sheraton Houston Citycentre, responded to this review

Dear Martin v, We're happy to hear you enjoyed your stay thanks to our accessible location and great team. Thank you for your review and we hope to host you again soon. Take care. More 

Dallas, Texas
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 23, 2016

My cousin I both booked rooms yesterday paying same price except I have plain room with 2 desks no frig. She has a suite. Front desk said they couldn't give me room with fridge unless I pay $129 rate.

Helpful?
1 Thank sister6foot3
LaRhonda S, Starwood Hotels at Four Points by Sheraton Houston Citycentre, responded to this review

Dear sister6foot3, We apologize for any miscommunication. Please contact the hotel directly to further discuss your stay. Thank you for your review - all the best. More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 20, 2016 via mobile

It was only adequate. Staff was good, public areas were nice and updated - but the sleeping rooms - not so much. My room felt "tired" and not really clean. Very difficult to actually find the hotel; can't really wholeheartedly recommend it.

Helpful?
1 Thank Mruthbl
LaRhonda S, Starwood Hotels at Four Points by Sheraton Houston Citycentre, responded to this review

Thank you for your review! All the best. More 

Bergen, Norway
Level Contributor
80 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed July 4, 2016

The hotel is located 5 minutes walking from The City Centre where you have a wide variaty of restaurants, and not to mention Taste of Texas. In addition it is located in perfect distance from the main area for the big oil & gas companies. My room was of decent size and appeared clean and tidy. The bed was offered... More 

Helpful?
Thank Erik N
Biloxi, Mississippi
Level Contributor
248 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 222 helpful votes
Reviewed June 7, 2016 via mobile

Went here for family wedding and my entire family stayed here. Central to shopping at town center. The staff was super courteous and well trained. They have a nice bar for gathering after the reception. You can order appetizers as well. Breakfast bar was amazing. We had a suite. The pull out couch needs replacing, other that that, great stay.

Helpful?
Thank thejettsetters
LaRhonda S, Starwood Hotels at Four Points by Sheraton Houston Citycentre, responded to this review

Dear thejettsetters, We're thrilled to hear you and your family enjoyed your with us thanks to our friendly team, accessible location, great food, and more! Thank you for taking the time to share your experience - we wish you all the best. More 

San Antonio, TX
Level Contributor
43 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed May 27, 2016

This hotel is conveniently located but has some things to watch out for: 1. Room selection is critical! This hotel is cornered on two large roads and these are very noisy through all hours of the night. The first night I and another member in another room got rooms that faced the highway and was not easy to sleep all... More 

Helpful?
Thank RobertRSanAntonio
LaRhonda S, Starwood Hotels at Four Points by Sheraton Houston Citycentre, responded to this review

Dear RobertRSanAntonio, Thank you for your review. We hope to see you again soon - take care! More 

Level Contributor
94 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed May 17, 2016

This hotel is very misplaced in the hip city center location. The facilities are run down and very old. They staff was not helpful and the bar/room service ends at 10pm. This was very frustrating staying here for the first time in Houston. I actually changed hotels to a more expensive one in City Center after just one night here.

Helpful?
Thank Mary D
LaRhonda S, Starwood Hotels at Four Points by Sheraton Houston Citycentre, responded to this review

Dear Mary D, We sincerely regret to hear of your poor recent experience with us and apologize for the inconveniences you encountered during your stay. We take our guest reviews very seriously, and have addressed your comments with our team to improve guest experience. Thank you for taking the time to share this feedback with us, and we hope you... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Four Points by Sheraton Houston West offers a great location on the corner of Katy Freeway and Beltway 8 (Sam Houston Tollroad) nearby the Memorial City Mall and Memorial Hermann Hospital. ... more   less 

Additional Information about Four Points by Sheraton Houston Citycentre

Address: 10655 Katy Fwy, Houston, TX 77024-1002
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range: $87 - $208 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Four Points by Sheraton Houston Citycentre 3*
Number of rooms: 171
Reservation Options:
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Also Known As:
Four Points By Sheraton Houston, Memorial City Hotel Houston
4 Points By Sheraton Houston, Memorial City
Four Points Houston
Houston Sheraton
Houston Four Points
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Questions & Answers

Here's what travelers have asked, with answers from Four Points by Sheraton Houston Citycentre staff and other travelers.
1 question
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Questions? Get answers from Four Points by Sheraton Houston Citycentre staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“There are apparently two styles of rooms...the Tower and then the "outside" rooms as the desk agent referred to them. Choose Tower.”
 of 5 bubbles revenueguru, Sep 27, 2016 | Read review
“Ask for the tower and an updated room.”
 of 5 bubbles JeffS56, Aug 28, 2016 | Read review
“ask for frig, not standard”
 of 5 bubbles sister6foot3, Jul 23, 2016 | Read review
“Just make sure you stay away from the first floor.”
 of 5 bubbles Erik_N85, Jul 4, 2016 | Read review
“ask for 1005 (unless I'm there in which case I want that room!)”
  • suite 10th floor: couch, chair, desk & tv
  • 10th floor suite: bar
  • suite 10th floor - 1st entry room
 of 5 bubbles RobertRSanAntonio, May 27, 2016 | Read review
5 of 5
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