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Four Points by Sheraton Houston Citycentre

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1 room 2 adults 0 children
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Four Points by Sheraton Houston Citycentre
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222 Reviews from our TripAdvisor Community

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Showing 206: English reviews
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Reviewed 2 days ago NEW

This hotel is right off of the highway and it is all you can hear when you get out of your vehicle. There is great shopping and dining options nearby and the lobby is beautiful. The front desk staff were also helpful. However, the rooms are not anywhere near what I have come to expect from Four Points by Sheraton....

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Helpful?
Thank Steve S
Houston, Texas
HOTEL’S FAVORITE REVIEW
Reviewed January 19, 2017

I reserved a King suite for 2 friends and I to stay for a couple nights during a certain local event. This was the 2nd year in a row I stayed there. The staff is very friendly. They even were able to accommodate changing our room so that we could have a King suite with a door to separate the...

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Thank M B
About Hotel's Favorite Review
Stavanger, Norway
Reviewed 5 days ago NEW

Front desk staff (Natalia) was extremely helpful when dealing with my complex booking needs. Very friendly, polite and professional and nothing was too much trouble. Location of hotel is great for access to West side of Houston but its a victim of this convenience - lots of freeway noise but this depends on the position of your room. Cleanliness average...

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Thank ollyjscott
Reviewed 2 weeks ago

Pass. No value staying here regardless of the price. The staff is exceptional, the property not so much. Unless this is the only room available to you in Houston, you can and should do better. Pass!!!

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Thank TomSing1
Austin, Texas
Reviewed 3 weeks ago

It was the best of times, it was the worst of times. Very helpful and friendly staff, Four Ponts lobby, bar, and breakfast area is typical comfortble and inviting, breakfast is well prepared and tasty. However-it rained before I got there. Driveway had drained, but there was a three+ inch puddle to go through at the entry. Could step around...

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Thank Lars L
New Orleans, Louisiana
Reviewed 4 weeks ago

Disgusting - will never stay again. Carpet was dirty with various stains all over. The towels were paper thin and the water pressure was sad. Only positive is the 'check in' service was nice; they even asked if I would prefer an 'inside' room {where the hotel door is inside vs out} - which I appreciated.

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Thank LadyofNewOrleans
Southampton, United Kingdom
Reviewed 4 weeks ago via mobile

I have just spent 5 nights here and it was comfortable. The hotel is probably in need of a remodelling but from the start the staff are very good. Nice and helpful folk. The room was large and clean, I cannot complain about that. But the journey to the room from the elevator is made over a carpet that saw...

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Thank Nick H
Reviewed 5 weeks ago

House cleaning is not the best! One of the doors was not working to let us in near the Lobby and the Security Guard had to let us in. He said it was broken for a few months. There are cigarettes butts everywhere on the grounds. The Landscaping is over ran with trash. The room just feel old and dated....

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Thank Tony R
The Netherlands
Reviewed 5 weeks ago

The lobby of this hotel is nice and has a bar open till 23:00. The rooms are clean, but a bit outdated along with the interior hallways. There are outdoor entrance rooms around the pool (where I stayed on the 2nd floor).The room was clean and had all I needed, a desk, wifi, a mini fridge, coffee and complementary water....

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Thank Remco V
Manchester, United Kingdom
Reviewed March 3, 2017 via mobile

I chose this hotel due to location to my office and nearby restaurants for the evening. The public area of the hotel is fine. The rooms are dated and whilst the bed is very comfortable that doesn't help when all you can hear is traffic from the freeway. I was on the 15th floor, which literally is the same height...

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1Thank Craig B
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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Four Points by Sheraton Houston West offers a great location on the corner of Katy Freeway and Beltway 8 (Sam Houston Tollroad) nearby the Memorial City Mall and Memorial Hermann Hospital. ... more   less 

Additional Information about Four Points by Sheraton Houston Citycentre

Address: 10655 Katy Fwy, Houston, TX 77024-1002
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range: $92 - $219 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Four Points by Sheraton Houston Citycentre 3*
Number of rooms: 171
Reservation Options:
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Also Known As:
Four Points By Sheraton Houston, Memorial City Hotel Houston
4 Points By Sheraton Houston, Memorial City
Four Points Houston
Houston Sheraton
Houston Four Points
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Questions & Answers

Here's what travelers have asked, with answers from Four Points by Sheraton Houston Citycentre staff and other travelers.
1 question
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Questions? Get answers from Four Points by Sheraton Houston Citycentre staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Stay away from the first floor.”
stevesS55UP, 2 days ago | Read review
“High as possible, get a room on the east side, to get away from some of the highway noise, which really cannot be escaped.”
936larsl, 3 weeks ago | Read review
“do not stay in the Bungalows”
703tonyr, 5 weeks ago | Read review
“"Higher floors have less A/C unit noise"”
Raindropranch, Jan 27, 2017 | Read review
“There are apparently two styles of rooms...the Tower and then the "outside" rooms as the desk agent referred to them. Choose Tower.”
revenueguru, Sep 27, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question