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Four Points by Sheraton Houston Citycentre

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Four Points by Sheraton Houston Citycentre
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203 Reviews from our TripAdvisor Community

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Showing 189: English reviews
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago via mobile

This hotel is nice, clean and well staffed. It's location on walking distance to the area called Citycentre is a big plus; this area has some 5 good restaurants and is arguably one of the nicest areas of Houston. Finally it its location in the middle of the energy corridor makes it a good base for visiting companies in the... More 

Helpful?
1 Thank Martin v
Dallas, Texas
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

My cousin I both booked rooms yesterday paying same price except I have plain room with 2 desks no frig. She has a suite. Front desk said they couldn't give me room with fridge unless I pay $129 rate.

Helpful?
1 Thank sister6foot3
LaRhonda S, Starwood Hotels at Four Points by Sheraton Houston Citycentre, responded to this review

Dear sister6foot3, We apologize for any miscommunication. Please contact the hotel directly to further discuss your stay. Thank you for your review - all the best. More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed July 20, 2016 via mobile

It was only adequate. Staff was good, public areas were nice and updated - but the sleeping rooms - not so much. My room felt "tired" and not really clean. Very difficult to actually find the hotel; can't really wholeheartedly recommend it.

Helpful?
1 Thank Mruthbl
LaRhonda S, Starwood Hotels at Four Points by Sheraton Houston Citycentre, responded to this review

Thank you for your review! All the best. More 

Bergen, Norway
Level Contributor
76 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed July 4, 2016

The hotel is located 5 minutes walking from The City Centre where you have a wide variaty of restaurants, and not to mention Taste of Texas. In addition it is located in perfect distance from the main area for the big oil & gas companies. My room was of decent size and appeared clean and tidy. The bed was offered... More 

Helpful?
Thank Erik N
Biloxi, Mississippi
Level Contributor
248 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 221 helpful votes
4 of 5 stars Reviewed June 7, 2016 via mobile

Went here for family wedding and my entire family stayed here. Central to shopping at town center. The staff was super courteous and well trained. They have a nice bar for gathering after the reception. You can order appetizers as well. Breakfast bar was amazing. We had a suite. The pull out couch needs replacing, other that that, great stay.

Helpful?
Thank thejettsetters
LaRhonda S, Starwood Hotels at Four Points by Sheraton Houston Citycentre, responded to this review

Dear thejettsetters, We're thrilled to hear you and your family enjoyed your with us thanks to our friendly team, accessible location, great food, and more! Thank you for taking the time to share your experience - we wish you all the best. More 

San Antonio, TX
Level Contributor
40 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
4 of 5 stars Reviewed May 27, 2016

This hotel is conveniently located but has some things to watch out for: 1. Room selection is critical! This hotel is cornered on two large roads and these are very noisy through all hours of the night. The first night I and another member in another room got rooms that faced the highway and was not easy to sleep all... More 

Helpful?
Thank RobertRSanAntonio
LaRhonda S, Starwood Hotels at Four Points by Sheraton Houston Citycentre, responded to this review

Dear RobertRSanAntonio, Thank you for your review. We hope to see you again soon - take care! More 

Level Contributor
87 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 stars Reviewed May 17, 2016

This hotel is very misplaced in the hip city center location. The facilities are run down and very old. They staff was not helpful and the bar/room service ends at 10pm. This was very frustrating staying here for the first time in Houston. I actually changed hotels to a more expensive one in City Center after just one night here.

Helpful?
Thank Mary D
LaRhonda S, Starwood Hotels at Four Points by Sheraton Houston Citycentre, responded to this review

Dear Mary D, We sincerely regret to hear of your poor recent experience with us and apologize for the inconveniences you encountered during your stay. We take our guest reviews very seriously, and have addressed your comments with our team to improve guest experience. Thank you for taking the time to share this feedback with us, and we hope you... More 

Orlando, Florida
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed May 17, 2016

When I switched hotels to stay closer to the office, this was a great location. My first stay although, was somewhat disappointing. besides being an older hotel things were just broken and not fixed. Upon my first stay, the box frame wood was broken and the bed slanted, it was even off the frame. I submitted the problems on the... More 

Helpful?
Thank RideRedS2k
LaRhonda S, Starwood Hotels at Four Points by Sheraton Houston Citycentre, responded to this review

Dear RideRedS2k, We are sorry for the condition of your room during your recent stay with us. It is very important to our team to create a clean and relaxing environment for our guests, and we apologize we fell short on this. We have addressed this with our team to ensure all rooms are in top notch condition in the... More 

Boston, Massachusetts
1 review
4 of 5 stars Reviewed May 7, 2016 via mobile

I stayed at the Sheraton Four Points and left my iPad behind. The kind people there shipped it back to me in special tablet packaging at no charge! Also free water, a fun lobby bar and a two minute walk to great restaurants and shopping at City Centre!

Helpful?
Thank xtinajp
LaRhonda S, Starwood Hotels at Four Points by Sheraton Houston Citycentre, responded to this review

Dear xtinajp, We're so glad to learn you received your iPad! Thank you for your wonderful review and we look forward to seeing you the next time - all the best. More 

Houston, Texas
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed April 25, 2016

I found a great difference between areas of this hotel. The main lobby has a great impression, but the level of service or amenities I expected given the area. Our room was ok up a few floors in the main building, but others got a room far out to the side that seemed like a motel.

Helpful?
Thank Luis G
LaRhonda S, Starwood Hotels at Four Points by Sheraton Houston Citycentre, responded to this review

Dear Luis G, Thank you for sharing your feedback with us. We take our guest comments very seriously and will share this with our greater team to improve the quality of future stays. Thanks again and we hope the rest of your trip to Houston was a good one! Take care. More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Four Points by Sheraton Houston West offers a great location on the corner of Katy Freeway and Beltway 8 (Sam Houston Tollroad) nearby the Memorial City Mall and Memorial Hermann Hospital. ... more   less 

Additional Information about Four Points by Sheraton Houston Citycentre

Address: 10655 Katy Fwy, Houston, TX 77024-1002
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range: $85 - $212 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Four Points by Sheraton Houston Citycentre 3*
Number of rooms: 171
Reservation Options:
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Also Known As:
4 Points By Sheraton Houston, Memorial City
Four Points By Sheraton Houston, Memorial City Hotel Houston
Four Points Houston
Houston Four Points
Houston Sheraton
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