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Travel safe during COVID-19
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
- Contactless check-out
Updated 03/14/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Omni Houston Hotel
Updated 03/14/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#60 of 612 in Houston
Location
4.5
Cleanliness
4.6
Service
4.4
Value
4.2
Located in Uptown Houston, near the Galleria Mall and 6 miles from Downtown Houston, the Four-Diamond Omni Houston Hotel has reopened its doors and is welcoming guests after undergoing a $30 million renovation that elevates the guest experience. The hotel offers all the comforts and amenities of a resort with the convenience of an urban setting. Hotel Details: The hotel is a chic retreat with a luxury spa, weekend nightclub, and two outdoor pools. Enjoy Texas cuisine and stroll the lushly landscaped hotel grounds in Houston, TX. Plush room and suites feature marble baths and flat-screen TVs. Kids are treated to a games-filled backpack and in-room video games. As one of Houston's most romantic hotels, Omni Houston Hotel features elegant banquet rooms for weddings, as well as spaces for large corporate meetings.
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Property amenities
Valet parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Hiking
Nightclub / DJ
Kids stay free
Paid private parking on-site
Free wifi in the business center
Paid internet
Pool with view
Outdoor pool
Heated pool
Shallow end in pool
Fitness / spa locker rooms
Coffee shop
Restaurant
Complimentary Instant Coffee
Complimentary tea
Kids' meals
Outdoor dining area
Wine / champagne
Children's television networks
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Free shuttle or taxi services
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
Body wrap
Couples massage
Facial treatments
Full body massage
Makeup services
Manicure
Massage
Massage chair
Neck massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Gift shop
Newspaper
Non-smoking hotel
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Interconnected rooms available
Room service
Safe
Seating area
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Flatscreen TV
On-demand movies
Radio
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Family
Languages Spoken
English, French, Spanish, Dutch
Location
Full view
62Somewhat walkable
Grade: 62 out of 100
61Restaurantswithin 0.75 miles
5Attractionswithin 0.75 miles
Contact
4 Riverway, Houston, TX 77056
Getting there
Rental CarsSee rental cars from $31/day
2111Reviews27Q+A100Room tips
Reviews
Traveler rating
- 1,221
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Most Recent
The Omni is tucked back off of the main highways and local streets, so it is quiet, and yet has good access to the freeways. it has a spacious lobby, with lots of glass overlooking the landscaped area and pool. The service was great. The rooms were beautifully decorated and sparkling clean. My only complaint was having to pay parking fees every time you went in or out of the garage.
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Date of stay: April 2022
Location
Cleanliness
Service
Helpful
Response from Jana Hooper, Other at Omni Houston Hotel
Responded 2 weeks ago
Thank you for taking the time to share your feedback. I'm sorry to hear your disappointment in our daily parking fee, but appreciate your patronage and the accolades of our beautiful property and our associates that provided your excellent service. We hope you will come back and see us again soon.
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Hotel's Favorite
We loved it. Our room was gorgeous. We had excellent service. They provided complimentary wine and snacks for my 75th birthday. Loved lounging by the pool . One pool is heated and there is a beautiful pond with a fountain and a real black swan. Such a pretty setting in Houston.
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Date of stay: October 2021Trip type: Traveled
Helpful
Response from Evelin Kote, Sales at Omni Houston Hotel
Responded Oct 18, 2021
Thank you for getting in touch about your stay Linda S! It’s wonderful to hear you had such an exceptional experience on your 75th Birthday. I'm so glad that you were able to enjoy the pools and the pond with our 2 black swans. We are looking forward to welcome you back in the future. Thank you again for your review.
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This hotel was ok, the room was nice but the fact that they charge you for parking yourself is ridiculous. It's only 10 dollars more for valet parking so you might as well pay to have your car brought to you and parked for you each time. I was told at check in that the charge for self parking would be validated by using my rook key to enter the parking garage and wouldn't be charged upon check in. Then today I find that my credit card was charged for incidentals that I had to put on file. I called to find out why and was told it was for self parking charges. I asked why when what I was told at check in is that it would be validated and I wouldn't be charged. They said that wasn't policy. I asked should I parachute in if I ever stayed there again, I have never been charged to self park at a hotel before. I have stayed at other hotels that have self parking in parking garages and since I was staying at the hotel the parking was validated and I wasn't charged the posted parking fee. I asked upon check in because the fees were posted. This parking fee to self park when no other options are available are a hidden fee to rip off thier guest. I reccomend only staying here if you fly in and take a taxi or Uber from the airport or want to pay for valet parking as it's only $10 more and your car is fetched and parked for you. Plus they tested the back up power during my stay forcing me and the rest of my group including children to take stairs to and from the seventh floor to the lobby to exit and enter the building since the elevator was out during this test on Monday March 28th. The same day that we had to have a member of our group at MD Anderson cancer center to under go a procedure and was barley able to walk upon return to the hotel. No mention of this test and power outage upon reserving the room so we could have booked elsewhere to avoid it, only upon check in past the point of cancelation of the reservation to avoid a fee. I have stayed at many Omni Hotels in Fort Worth TX, New Orleans French Quarter, New Orleans Buisness District, and New York locations. Never have I payed for parking or had a test interrupt my stay as this experience played out. Never will I stay at an Omni Hotel again, so I will be canceling my Omni Rewards membership too as I won't be using it any longer. This one experience mostly due the parking fee charges have made my mind up. I know times are tough and hotel chains need revenue streams, but hidden parking fees without any other options when paying yo stay at a hotel is beyond ridiculous and a rip off of the customers that have chosen to stay at your Location. I would rather stay at a dump of a hotel then be forced to pay for parking because Omni Hotels found a way to collect more money. …
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Date of stay: March 2022Trip type: Traveled
Room Tip: No parking options without paying. Valet you pay as expected. Self parking you are paying too....
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Helpful
Response from Jana Hooper, Other at Omni Houston Hotel
Responded Apr 4, 2022
Thank you for responding and letting us know where we fell short on your stay with us. What transpired during your stay with us was not indicative of the service we aim to provide at the Omni Hotels & Resorts. I apologize for the inconvenience your friend had to endure with the electric outage. The front desk department manager has read your review and will train staff with correct verbiage concerning parking. I ask that you give the Omni brand another opportunity to deliver the superior experience you have received in your past stays, as this stay isn't the service our associates strive to deliver.
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Above and beyond customer experience provided by Toan!!! Friendly, informative, funny, fast and efficient. Toan was able to tell us different places to go. If I’m ever back in Houston I hope to be able to find him!!!
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Date of stay: March 2022Trip type: Traveled
Helpful
Response from Jana Hooper, Other at Omni Houston Hotel
Responded Mar 7, 2022
Thank you for taking the time for your response. Our associates are our best assets and make sure they go above and beyond for our guests!
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+1
Beautiful hotel, amazing service, great location. We were evacuated from hurricane ida for almost two weeks here at the Omni and it was a wonderful experience. Everyone was so helpful and friendly and the hotel is beautiful. Love the resident swans and the gorgeous pool and the uptown location is great and close to everything! Will definitely be staying at Omni again after this wonderful experience!
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Date of stay: September 2021Trip type: Traveled
Helpful
Response from Jana Hooper, Other at Omni Houston Hotel
Responded Feb 17, 2022
Thank you for taking the time share your feedback, I will certainly relay your message to our associates, as they are our greatest asset.
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The property is conveniently located in Uptown near the Galleria, but tucked away perfectly to avoid the city noise. Beautiful hotel and grounds. The staff was friendly and overall service was fantastic. They went above and beyond to make sure that the stay was exceptional. Kindly upgraded to a suite and the room was perfect. Everything was very clean and comfortable. I would highly recommend this property.
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Date of stay: January 2022
Rooms
Cleanliness
Service
Helpful
Response from Omni Hotel, Other at Omni Houston Hotel
Responded Feb 17, 2022
Thank you for taking the time share your feedback, I will certainly relay your message to our associates, as they are our greatest asset.
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NickellFamilyTravel wrote a review Jan 2022
Los Angeles, California2064 contributions723 helpful votes
We had a medium sized convention at the hotel. The location was on the second floor has the meeting rooms. Very clean. Well done. The rooms were very nice and clean. The only downside is just one restaurant choice on site. And the food was not that great.
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Date of stay: February 2021Trip type: Traveled
1 Helpful vote
Helpful
Response from Evelin Kote, Sales at Omni Houston Hotel
Responded Jan 4, 2022
Good morning, Thank you for choosing the Omni Houston Hotel and taking the time to share your feedback. It’s wonderful to hear you had such an exceptional experience and enjoyed the time during your convention. I do want to apologize that you were not happy with our restaurant option, I will forward your feedback to our Food & Beverage Team. We look forward to the opportunity to welcome you back!
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+1
Nice large hotel. Room is really good but it would be very nice if there was a bottle of water available for free. Coffee machine was fine. Pool area looked nice but it was too cold outside now. Located ok beer highway. Did not try breakfast as it was not included in my booking. Front desk very kind.
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Date of stay: November 2021Trip type: Traveled
1 Helpful vote
Helpful
Response from Evelin Kote, Sales at Omni Houston Hotel
Responded Dec 3, 2021
We were so happy to read about your stay at the Omni Houston Hotel. Thank you for choosing Omni for this visit. We hope to see you again soon!
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When we arrived at the hotel the staff made us feel rushed as we were checking in. We booked two adjoining rooms but when we got to the hotel we were told that adjoining rooms were not available. We ended up with one facing the parking garage and the other facing the pool. The room facing the pool was smaller and was the same price as the one facing the parking garage. When we got to our room we found that the mini bar was empty and locked. If we wanted to replace it with a mini fridge we would have to pay extra while the room facing the parking garage had a mini fridge, bidet, and large bathtub. I was told that the room facing the pool was a better room because it was facing the pool which didn't make any sense to us because it had less. Some of the staff was really nice and some of the staff just didn't really seem to care. At one point we called the front desk to report that our toilet wasn't flushing to which I was greeted with "Yes!?, oh my god!" then the person hung up on me. The rooms smelled musty and needed to be updated. We also had to call for house keeping to come and clean our room. When we went to check out there was no one available to help us with our luggage so we had to carry everything ourselves. I have stayed at Omni Resorts before and I am a member of the club. This hotel is okay but doesn't deliver the Omni Experience they we are used to. Next time we are going to try another hotel. …
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Date of stay: August 2021
1 Helpful vote
Helpful
Response from Evelin Kote, Sales at Omni Houston Hotel
Responded Sep 1, 2021
Thank you for visiting Omni Houston Hotel and for taking the time to share your feedback. I was disappointed to see that your experience was less than exceptional. Our goal is to provide each and every guest with a first-class, memorable experience and we are sorry we fell short during your stay. It sounds like we blocked you in 2 different room types, because we wanted the rooms to be at least close to each other after we were not able to get them adjoining. I really apologize. We will be sure to refocus our efforts and hope that you will return in the future.
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If you want a clean, quiet and luxury hotel, Omni Houston hotel is your choice. Located on nice and uptown neighborhood. Vallet parking is the good choice for your convenience. The staffs are so friendly and I got an upgraded for the pool views room. Highly recommendation to make a reservation through the hotel for Gold membership then you have daily drink at the Birdie Bar complimentary. I will stay at Omni hotel whenever I travel. Thanks for your kindness.
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Date of stay: August 2021Trip type: Traveled
Helpful
Response from Evelin Kote, Sales at Omni Houston Hotel
Responded Aug 9, 2021
It’s truly rewarding to hear, we created an exceptional experience for you chit876. Thank you for taking the time to share your feedback. I'm so happy you enjoyed your Gold Level Membership Benefits as well as the beautiful property and our friendly staff . Please join us back soon.
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PRICE RANGE
$225 - $307 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
omni hotel houston, omni houston
LOCATION
United StatesTexasTexas Gulf CoastHoustonGreat Uptown
NUMBER OF ROOMS
378
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Claim Your Listing Frequently Asked Questions about Omni Houston Hotel
Which popular attractions are close to Omni Houston Hotel?
Nearby attractions include Houston Arboretum & Nature Center (0.5 miles), St. Martin's Episcopal Church (0.5 miles), and Carrie Ann (0.4 miles).
What are some of the property amenities at Omni Houston Hotel?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Omni Houston Hotel?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Omni Houston Hotel?
Guests can enjoy an on-site restaurant, a lounge, and complimentary tea during their stay.
Is parking available at Omni Houston Hotel?
Yes, a parking garage, paid private parking on-site, and secured parking are available to guests.
What are some restaurants close to Omni Houston Hotel?
Conveniently located restaurants include Etoile Cuisine et Bar, Willie G's Seafood, and McCormick & Schmick's Seafood & Steaks.
Are there opportunities to exercise at Omni Houston Hotel?
Yes, guests have access to a pool, a fitness center, and locker rooms available in the fitness center during their stay.
Are any cleaning services offered at Omni Houston Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Omni Houston Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Omni Houston Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Omni Houston Hotel?
The staff speaks multiple languages, including English, Spanish, French, and Dutch.