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About
#56 of 611 hotels in Houston
Location
4.5
Cleanliness
4.6
Service
4.4
Value
4.2
Located in Uptown Houston, near the Galleria Mall and 6 miles from Downtown Houston, the Four-Diamond Omni Houston Hotel elevates the guest experience. The hotel offers all the comforts and amenities of a resort with the convenience of an urban setting. Hotel Details: The hotel is a chic retreat with a luxury spa, weekend nightclub, and two outdoor pools. Enjoy Texas cuisine and stroll the lushly landscaped hotel grounds in Houston, TX. Plush room and suites feature marble baths and flat-screen TVs. Kids are treated to a games-filled backpack and in-room video games. As one of Houston's most romantic hotels, Omni Houston Hotel features elegant banquet rooms for weddings, as well as spaces for large corporate meetings. With fantastic city views, exceptional service and amenities, and the finest of dining and world-class shopping on your doorstep, Omni Houston Hotel is the only way to experience America's fourth-largest city.
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Property amenities
Valet parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Hiking
Nightclub / DJ
Kids stay free
Paid private parking on-site
Free wifi in the business center
Paid internet
Pool with view
Outdoor pool
Heated pool
Shallow end in pool
Fitness / spa locker rooms
Coffee shop
Restaurant
Complimentary Instant Coffee
Complimentary tea
Kids' meals
Outdoor dining area
Wine / champagne
Children's television networks
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Free shuttle or taxi services
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
Body wrap
Couples massage
Facial treatments
Full body massage
Makeup services
Manicure
Massage
Massage chair
Neck massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Gift shop
Newspaper
Non-smoking hotel
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Interconnected rooms available
Room service
Safe
Seating area
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Flatscreen TV
On-demand movies
Radio
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Family
Languages Spoken
English, French, Spanish, Dutch
Location
51Somewhat walkable
Grade: 51 out of 100
46Restaurantswithin 0.75 miles
7Attractionswithin 0.75 miles
Contact
4 Riverway, Houston, TX 77056
Getting there
Rental CarsSee rental cars from $31/day
2121Reviews27Q+A100Room tips
Reviews
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The room seemed clean. It was spacious. The bed mostly comfortable. The room mostly quiet. However, the decor is like stepping back in time to the 1980’s tv show “Dallas”. The bathroom has a bidet. The marble counters are beige with mauve lines…. And, it has paisley wallpaper. Yes, paisley! It is not necessarily worn, but just dated. Very strange decor. The unfortunate happening is that I was attending a conference that lasted until end of day Friday. However, we were forced to check out at noon. My colleague left her bag with the front desk and they lost it! The front desk folks seemed scattered and their excuse: they have over 100 bags to store! Ok, if they are going to host conferences, they need to have systems in place to handle the large groups and their luggage. What an unorganized mess. They eventually found the luggage near the front desk, not in a secured area. Also, the hotel has nothing nearby/walking distance. They have “galleria” in their name, but when I inquired how to get there… they said it is 3 miles away… a shuttle bus would take you and pick you up, after arrangements are made. 3 miles away… they took creative liberties in claiming the “galleria” in their name. Considering there is nothing nearby, I asked where their gift shop/sundry shop would be. The front desk pointed me to a tray of candy bars. Yes, one tray of candy bars was their “gift shop”. The conference was crowded in the meeting rooms and too many people crowded around the dining table. The food was typical hotel fare. All in all, the experience was just “ok”. I definitely wouldn’t choose to have a conference at this hotel. And, I definitely would not choose to stay here, if not for business and the conference. The experience was just “meh”.…
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Date of stay: February 2023Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Stacy Mei, Guest Services / Front Office at Omni Houston Hotel
Responded Feb 11, 2023
Dear jvmaddux, On behalf of Omni Houston, I would like to sincerely apologize for this recent visit to our hotel. I have forwarded your feedback to our department heads to research and address these issues immediately. We hope to have an opportunity to serve you again in the future and show you our true hospitality.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favorite
We loved it. Our room was gorgeous. We had excellent service. They provided complimentary wine and snacks for my 75th birthday. Loved lounging by the pool . One pool is heated and there is a beautiful pond with a fountain and a real black swan. Such a pretty setting in Houston.
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Date of stay: October 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Evelin Kote, Sales at Omni Houston Hotel
Responded Oct 18, 2021
Thank you for getting in touch about your stay Linda S! It’s wonderful to hear you had such an exceptional experience on your 75th Birthday. I'm so glad that you were able to enjoy the pools and the pond with our 2 black swans. We are looking forward to welcome you back in the future. Thank you again for your review.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Was a really nice property. Rooms are so cute and were really comfy. Would have gotten 5 stars except I reserved a king bedded room and when I got to the room it had 2 queens and was never told until I got there. Asked for a room with a non connecting door and finally got one, but was told it was at capacity. All worked out, but it really was a bait and switch type thing. I asked for an ironing board this AM and it took 35 minutes. I had to use the desk because otherwise I would have been late. Maybe if it wasn't at full capacity it would have been better. I'll still return but it fell short.
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Date of stay: November 2022Trip type: Traveled on business
Value
Location
Service
Room Tip: Ask for a room that doesn't have a connecting door. My room had two connecting doors (it was...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
We were really impressed with the ability of the hotel to put on an event this big and this demanding. The venue was beautiful and well served. The food and wine was the highlight--excellent preparation, taste and presentation. The room and table decorations added greatly to a festive event. This was not our first experience with a hotel event, but it certainly was in the top tier of ones we have attended--hence a well deserved "5." The physical property is attractive outside and inside. The park setting is unique for most large cities. The lobby space is large and inviting. The staff helpful and attentive. It has a great "feel" upon entry. The attached photos include the menus, wines and wine notes, food pictures and venue photos. All in all, this was a wonderful and memorable dinner. We look forward to a future event here and will probably stay overnight to get the full experience.…
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Date of stay: October 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
7 Helpful votes
Helpful
Worse management ever!! They lose my belonging ( sunglasses and brand new perfume and when I try to claim them Secuirty( Mark) shows up and pretty much kicked me out. Im very disappointed and upset how they nice looking hotel have the worse disrespectful people work there like this!!! I will never stay or recommend this Hotel to anyone !!!
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Date of stay: September 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
I had a funeral to attend. Got my hair done, went to the church , and dinner ( by myself) after.. Anh could not have been more wonderful!! Even waited while I looked at one menu and then drove me elsewhere.. Just thought Omni Hotel should go green & have smaller cars ( hybrid?) to save gas:) He said they used to , but in Covid , discontinued. I tipped him every time, and he was so so humble, and said “ Don’t worry about it!” I had 1 other driver once, who was also very hospitable & accomadating. A+ for these drivers!! They are lucky to have them :) 🥰Also a huge shout out to Daniel at the front desk. He could not have been more welcoming & helpful. Spoke of how the hotel could /should be more green. Such as having signs in room to hang towels up if you want to use again. And switch plastic water bottles , to go containers in restaurants. Bathrobes would truly be a nice touch as well:)…
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Date of stay: September 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
I stayed here last month for 4th of July weekend and was not impressed with the hotel. My room (over $200 a night) was clean, but horribly dated, especially the bathroom, and I mean it looked like it was last updated in 1982, I was shocked, the room and entire top floor had a musty odor. I also found staff to be friendly in a perfunctory type of way or just plain rude (especially in the restaurant). The hotel just didn’t impress me whatsoever. they also allow non hotel guests to use the pool which causes a safety and security issue in my opinion. After my three days I checked out and moved over to the st Regis which was like night and day from the Omni, I’m honestly surprised at some of the good reviews on TripAdvisor for this hotel, because my experience here was pretty bad.
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Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Jana Hooper, Other at Omni Houston Hotel
Responded Aug 8, 2022
Dear Mike19782009, I'd like to offer my sincerest apologies for the lackluster experience you endured during your time with us. I hope you may have confidence in my words when I say that what transpired is not indicative of the service we aim to provide at any Omni Hotels & Resorts. I speak on behalf of all my colleagues when I say that we would want nothing more than to turn your impression of the brand around. Please know that your insightful feedback has been forwarded over to all respective departments so we may work on bettering ourselves and the property. We wish to serve you properly and understand that we have much needed improvements to go through in order to achieve this. I hope you may find it within yourself to forgive us. If so, please do not hesitate to reach out to me as I remain at your disposal. We all wholeheartedly wait for a chance to host you again!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed for two nights for a wedding in the area. The rooms were clean and spacious. We arrived after a 4 hour layover in Dallas. The bartender at La Reserve crafted the perfect Old Fashion for me. The food were ordered with the drinks was tasty and excellent. In the morning we had the breakfast buffet which was good. The pool looked clean as well. The staff were friendly and helpful. We would stay again
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Date of stay: July 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Jana Hooper, Other at Omni Houston Hotel
Responded Jul 11, 2022
Thank you for taking the time to complete the survey. We are so happy to hear of your excellent experience! Our staff works hard to make this happen and we appreciate you making sure this doesn't go unnoticed. We hope you will come back to see us again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
All right here we go. Here's a big shout out to the valet crew they did a splendid job although I didn't use the valet personally my family did because we were there for a wedding so drum roll please for these individuals. * Lai Truong *Grey Pham *Phi Tran These individuals really made it a great time in the experience as well to be full of laughter humility professionalism and all the other adjectives that are in the dictionary can't even describe the experience in the type of skills that these young individuals exhibited during my stay at the Omni Hotel located in Houston! Please make sure that you help these gentlemen out within their career by providing them a 10% raise and also promoting them as well or at least considering it because I honestly don't leave these type of reviews unless I've been impressed and I'm pretty sure you've heard great things about these individuals before reading my review today thank you. Regards, Big O…
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Date of stay: May 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Jana Hooper, Other at Omni Houston Hotel
Responded Jun 27, 2022
Thank you for taking the time to complete the survey. We are happy to see that our valet's attentive service made a positive impact on your experience while staying at Omni Houston! Thank you for giving names, as I will pass this on to management. I hope you can make it back for another stay with us soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I'm a Omni Select Guest Platinum member, so I've stayed in several Omni hotels. This one is better than most. I was very impressed by the service and the facility. The location is ideal too. Close to lots of great bars and restaurants, but still somehow seems to be tucked away in a relatively quiet location. It seems like so many Omni's are stuck right next to busy (loud) highway interchanges. That's not the case here. Front desk staff upgraded my room for me as a platinum member, and allowed me to check in at 10:00am. The hotel bar is a great place to spend time and service there was good too. Overall a great stay.
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Date of stay: June 2022Trip type: Traveled on business
Rooms
Service
Sleep Quality
Room Tip: Ask for a room with a pool view. Much better than the alternate view of the parking garage.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Jana Hooper, Other at Omni Houston Hotel
Responded Jun 24, 2022
Glad to hear you had a great stay Jacob. We strive to provide excellent service in all areas to all guests. I appreciate the accolades of our beautiful property. We hope to have you back soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$239 - $337 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
omni hotel houston, omni houston
LOCATION
United StatesTexasTexas Gulf CoastHoustonGreat Uptown
NUMBER OF ROOMS
378
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Frequently Asked Questions about Omni Houston Hotel
Which popular attractions are close to Omni Houston Hotel?
Nearby attractions include Houston Arboretum & Nature Center (0.5 miles), St. Martin's Episcopal Church (0.5 miles), and The Museum For Black Girls (0.4 miles).
What are some of the property amenities at Omni Houston Hotel?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Omni Houston Hotel?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Omni Houston Hotel?
Guests can enjoy an on-site restaurant, a lounge, and complimentary tea during their stay.
Is parking available at Omni Houston Hotel?
Yes, a parking garage, paid private parking on-site, and secured parking are available to guests.
What are some restaurants close to Omni Houston Hotel?
Conveniently located restaurants include Willie G's Seafood, Etoile Cuisine et Bar, and McCormick & Schmick's Seafood & Steaks.
Are there opportunities to exercise at Omni Houston Hotel?
Yes, guests have access to a pool, a fitness center, and locker rooms available in the fitness center during their stay.
Are any cleaning services offered at Omni Houston Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Omni Houston Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Omni Houston Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Omni Houston Hotel?
The staff speaks multiple languages, including English, Spanish, French, and Dutch.