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Omni Houston Hotel at Westside

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13210 Katy Fwy, Houston, TX 77079-1410
Update from hotel: This property has indicated that they are taking safety precautions against COVID-19 and is temporarily closed until 12/31/2020.Read more
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Traveler (367)
Room & Suite (328)
Videos (1)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 07/02/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Omni Houston Hotel at Westside
Updated 07/02/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#122 of 577 hotels in Houston
Location
Cleanliness
Service
Value
Come see what’s new at Omni Houston Hotel at Westside and be one of the first to experience our $11 million renovation. A peaceful water garden in the atrium lobby welcomes you with cascading waterfalls, exotic foliage and tropical fish in a beautiful serene setting. This spectacular luxury hotel rests on lush greens and is surrounded by a picturesque two-acre lake. At Omni Houston Hotel at Westside, unparalleled hospitality complements priceless accommodations to create the ultimate experience.
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Room & Suite (328)328
Full view
Property amenities
Free parking
Paid wifi
Pool
Bar / lounge
Game room
Babysitting
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Valet parking
Paid private parking on-site
Hot tub
Outdoor pool
Coffee shop
Restaurant
Breakfast buffet
Kids' meals
Wine / champagne
Conference facilities
Banquet room
Meeting rooms
Concierge
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Shoeshine
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Room features
Air conditioning
Housekeeping
Room service
Safe
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Business
Languages Spoken
English, Spanish
1,865Reviews18Q+A100Room tips
Traveler rating
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  • 89
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Popular mentions
Brian V wrote a review Jul 2020
Dallas, Texas51 contributions10 helpful votes
We traveled here when the hotel was still under some renovations, but amazing stay non the less. There was evening service as well as morning juice delivery. The rooms were a little dated, but comfortable non the less. I would stay here again and see how their renovations went.
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Date of stay: August 2019
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Chuck Robinson wrote a review Jan 2020
Dallas, Texas2 contributions
Hotel's Favorite
These guys really went the extra mile for quick check in the night before a early flight to Dubai. The concierage made it so that I was already checked in with room service there waiting. I had 24 hour notice about the trip right after the holidays. I was impressed once again with the service.
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Date of stay: January 2020
Value
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Trip type: Traveled on business
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Response from EvelinKorte, Manager at Omni Houston Hotel at Westside
Responded Mar 3, 2020
chuckrobuck, It’s wonderful to hear you had such an exceptional experience, as we strive to provide excellent service in all areas to all guests. Thank you for taking the time share your feedback, I will certainly relay your message to our associates, as they are our greatest asset. We look forward to your return.
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aadgeraci wrote a review Mar 2020
1 contribution
Shower did not work! I was overcharged on the bill! No amends were made! I called the omni I stayed at and they only fixed the bill. They seemed to not care that the shower didn't work. By the time I realized the shower didn't work I had to check out for a business meeting. Highly unacceptable.
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Review collected in partnership with Omni Hotels & Resorts
Date of stay: March 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
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Response from EvelinKorte, Manager at Omni Houston Hotel at Westside
Responded Mar 26, 2020
Dear aadgeraci On behalf of Omni Houston Hotel at Westside, I would like to sincerely apologize for this recent visit to our hotel. I have forwarded your feedback to our department heads to research and address these issues immediately. They will contact you directly. We hope to have an opportunity to serve you again in the future and show you our true hospitality.
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Ty H wrote a review Mar 2020
Richmond, United States8 contributions
+1
The hotel rooms were not cleaned. My tub had dirt, dust and hair in it as well as the toilet. The carpet was not vacuumed. The staff was nice and very attentive to my concerns. We received half off our stay due to the inconvenience. Also, going into my moms room (5118) that was a whirlwind of many issues we've NEVER EXPERIENCED at the Omni before. The fact their are animals in the rooms don't think we will return again. It would be nice to have rooms without pets. Maybe if hotels had a certain area in hotels where only those rooms are rented out that would be great. Me picking up a pillow then seeing bugs run that was nasty and horrible. My mother had a HORRIBLE REACTION to the bugs which we believe were fleas. Her body has bites all over it and she's allergic to fleas. I have videos of the bugs and pictures which is extremely gross. The hotel staff was nice enough to transfer us to another room, but don't think we will return especially with what my mother is going through. She has hives all over her body from her face down to her legs. Yes, we have pictures of the bites, the spread of them daily and what it has done to her. The hotel manager took photos as well. Again, the staff was kind it's just unacceptable not to have clean rooms. Every room should be inspected properly especially since pets are allowed. Just hate I didn't check it thoroughly before my mother had full access to the room. I won't post the pictures now, but will get her permission then update. She's in so much agony from the continuous itching and discomfort. The next room we were switched to wasn’t vacuumed and food and paper on the floor. I was so done after that and wanted the night to go fast.
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Date of stay: March 2020Trip type: Traveled on business
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Response from JoshBaiter, Manager at Omni Houston Hotel at Westside
Responded Mar 10, 2020
Dear towanikah, After reading your review, it indeed seems as though we failed to provide you with our usual 5-star experience. My contact details are below. Please let me know how I can best reach you so we can discuss these matters with you further? With apologies, Josh Franco Baiter josh.franco@omnihotels.com
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tetik2018 wrote a review Feb 2020
Beverly Hills, California22 contributions3 helpful votes
Great area, Terrible traffic. Rooms on Highway side noisy. Old old old carpets in all Hallways. Dim lighting in Bathroom, no fans. Old furniture in room, had King Jr. Suite. Means corner room. Self parking and entrance a little tuff to figure out in the beginning. Gate locked in am at 5:46 only one way out to a one way street. A lot of left turns. Fish are beautiful. 35-45 minutes from airport with little traffic. Allow alot of time to and from airport.
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Date of stay: February 2020Trip type: Traveled on business
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Response from JoshBaiter, Manager at Omni Houston Hotel at Westside
Responded Mar 2, 2020
Dear tetik2018, I am delighted to read you enjoyed our Koi fish lake. I am sorry to hear that you felt your accommodations less-than-desirable. We do have many room types and locations and I would be delighted, to personally handle a future reservation and ensure that the room exceeds your expectations. Please contact me directly (josh.franco@omnihotels.com). With apologies,
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PRICE RANGE
$109 - $221 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
omni houston, houston omni
LOCATION
United StatesTexasTexas Gulf CoastHouston
NUMBER OF ROOMS
400
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Frequently Asked Questions about Omni Houston Hotel at Westside
Which popular attractions are close to Omni Houston Hotel at Westside?
Nearby attractions include The Escape Game Houston (3.5 miles), TopGolf (1.9 miles), and Memorial City Mall (4.8 miles).
What are some of the property amenities at Omni Houston Hotel at Westside?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
What food & drink options are available at Omni Houston Hotel at Westside?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Omni Houston Hotel at Westside?
Yes, free parking, a parking garage, and paid private parking on-site are available to guests.
What are some restaurants close to Omni Houston Hotel at Westside?
Conveniently located restaurants include Taste of Texas Restaurant, Eddie V's Prime Seafood, and Pappadeaux Seafood Kitchen.
Are there opportunities to exercise at Omni Houston Hotel at Westside?
Yes, guests have access to a pool during their stay.
Are any cleaning services offered at Omni Houston Hotel at Westside?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Omni Houston Hotel at Westside?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Omni Houston Hotel at Westside offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Omni Houston Hotel at Westside?
The staff speaks multiple languages, including English and Spanish.
Is Omni Houston Hotel at Westside accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.