NUMBER OF ROOMS
Great area, Terrible traffic. Rooms on Highway side noisy. Old old old carpets in all Hallways. Dim lighting in Bathroom, no fans. Old furniture in room, had King Jr. Suite. Means corner room. Self parking and entrance a little tuff to figure out in the beginning. Gate locked in am at 5:46 only one way out to a one way street. A lot of left turns. Fish are beautiful. 35-45 minutes from airport with little traffic. Allow alot of time to and from airport.
The check-in experience was smooth. However, as we walked to our hotel room, we were taken back by the missing wallpaper without any signage to explain the compromise in decor. As we entered our room it sounded as though the toilet had just flushed, we weren't sure if the cleaners had just left so we dismissed it. We asked for a crib to be brought to the room, the one brought up was delivered without any sheets... fortunately we bought our own sheets. When my husband went to use the toilet, it was then that we realized that the toilet did not work. This was not to our expectations of an Omni hotel. Or any hotel. Nevertheless, the front desk personnel, Jonathan, was gracious and courteous, and the assistant manager, Hasu, was exceptional. Hasu quickly acknowledged our frustration at being placed in a room without a working toilet and remedied the situation beyond our expectations. He was kind, gracious, courteous and all that you would expect a manager to be as he quickly diffused the situation. I recognize that being placed in a room without a working toilet was a one-off, but the customer service is the Omni signature. I will be sure to continue to visit Omni hotels.…
A bit tired. I stayed at the hotel 36 years ago and many times in between. I think the furniture is basically the same and very tired. The wall paper in the bathroom, the same, very well used. The plug situation for the phone, computer etc. sadly lacking and very frustrating. They put a plug on the desk, but you can only plug one plug in. Very basic at best.
Should've stayed somewhere else our Valentine's was ruined with no hot water to shower before bed. Some people like to shower after a long night to spend some alone time with there wife of 14 years with no kids. Ladies like to take a hot shower and clean up before ending the night.
The hotel itself is gorgeous and has so much potential. However: The bar was packed full of people in the late evening, and the bartender closed it suddenly at 11:56, without warning. He turned off the televisions as we were trying to finish our drinks and the hockey game. I asked him if we could at least finish the 3rd quarter (about five minutes left), and he just laughed at me and walked away. Then, he began rapidly flicking the lights and ushering the crowd out of the door. The guests were left feeling mistreated as ~20 of us stood in the hall finishing our beverages, which also left the next round of staff members with a pile of dirty glasses to deal with by the elevators. Since we were about to order more drinks and a snack before they abruptly kicked us out, we walked to the convenience store across the freeway to purchase drinks and snacks. The lady at the checkout said it "happens all the time" and that people always walk in there complaining about the hotel. This location is missing out on some SERIOUS potential. They could have collected hundreds of dollars more from the groups wanting to stay and order, and their rudeness is only causing word to spread that it's not worth staying at the Omni. When I commented on it to the front desk, he just kind of chuckled... the gentleman checking in at the counter was the one who apologized for my experience (another guest, not the staff member, apologized). Beyond this, the unserviced room was the ultimate disappointment. There was no shampoo, only one robe, and instead of coffee, it was just empty wrappers from when the last guest used the coffee. We were planning to have the champagne brunch in the hotel restaurant in the morning, but we decided not to based on everything leading up to that during our stay.…