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Omni Houston Hotel at Westside

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13210 Katy Fwy, Houston, TX 77079-1410
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Room & Suite (377)
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About

#127 of 568 hotels in Houston
Location
Cleanliness
Service
Value
Come see what’s new at Omni Houston Hotel at Westside and be one of the first to experience our $11 million renovation. A peaceful water garden in the atrium lobby welcomes you with cascading waterfalls, exotic foliage and tropical fish in a beautiful serene setting. This spectacular luxury hotel rests on lush greens and is surrounded by a picturesque two-acre lake. At Omni Houston Hotel at Westside, unparalleled hospitality complements priceless accommodations to create the ultimate experience.
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Property amenities
Free parking
Paid wifi
Pool
Bar / lounge
Game room
Babysitting
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Valet parking
Paid private parking on-site
Parking garage
Parking
Paid internet
Hot tub
Outdoor pool
Coffee shop
Restaurant
Breakfast buffet
Kids' meals
Wine / champagne
Conference facilities
Banquet room
Meeting rooms
Concierge
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Shoeshine
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Good to know
HOTEL CLASS
4 stars
Languages Spoken
English, Spanish
HOTEL STYLE
Family, Business
NUMBER OF ROOMS
400
Hotel links
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1,863Reviews18Q+A100Room tips
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Popular mentions
Great area, Terrible traffic. Rooms on Highway side noisy. Old old old carpets in all Hallways. Dim lighting in Bathroom, no fans. Old furniture in room, had King Jr. Suite. Means corner room. Self parking and entrance a little tuff to figure out in the beginning. Gate locked in am at 5:46 only one way out to a one way street. A lot of left turns. Fish are beautiful. 35-45 minutes from airport with little traffic. Allow alot of time to and from airport.
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Hotel's Favorite
 The check-in experience was smooth. However, as we walked to our hotel room,   we were taken back by the missing wallpaper without any signage to explain the compromise in decor. As we entered our room it sounded as though the toilet had just flushed, we weren't sure if the cleaners had just left so we dismissed it. We asked for a crib to be brought to the room, the one brought up was delivered without any sheets... fortunately we bought our own sheets. When my husband went to use the toilet, it was then that we realized that the toilet did not work. This was not to our expectations of an Omni hotel. Or any hotel. Nevertheless,  the front desk personnel, Jonathan, was gracious and courteous, and the assistant  manager, Hasu, was exceptional. Hasu quickly acknowledged our frustration at being placed in a room without a working toilet and remedied the situation beyond our expectations. He was kind, gracious, courteous and all that you would expect a manager to be as he quickly diffused the situation. I recognize that being placed in a room without a working toilet was a one-off, but the customer service is the Omni signature. I will be sure to continue to visit Omni hotels.
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Response from JoshBaiter, Manager at Omni Houston Hotel at Westside
Responded Sep 3, 2019
Dear justkemi, Thank you for the time you have taken to review your stay with us. While I am naturally concerned to hear the areas in which we failed to provide you with the experience you deserved. I am happy to know that Jonathan and our management team listened to you and addressed your concerns immediately. We look forward to seeing you back at our beautiful hotel for another awesome stay. Kind regards,
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A bit tired. I stayed at the hotel 36 years ago and many times in between. I think the furniture is basically the same and very tired. The wall paper in the bathroom, the same, very well used. The plug situation for the phone, computer etc. sadly lacking and very frustrating. They put a plug on the desk, but you can only plug one plug in. Very basic at best.
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Review collected in partnership with Omni Hotels & Resorts
Should've stayed somewhere else our Valentine's was ruined with no hot water to shower before bed. Some people like to shower after a long night to spend some alone time with there wife of 14 years with no kids. Ladies like to take a hot shower and clean up before ending the night.
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Review collected in partnership with Omni Hotels & Resorts
The hotel itself is gorgeous and has so much potential. However: The bar was packed full of people in the late evening, and the bartender closed it suddenly at 11:56, without warning. He turned off the televisions as we were trying to finish our drinks and the hockey game. I asked him if we could at least finish the 3rd quarter (about five minutes left), and he just laughed at me and walked away. Then, he began rapidly flicking the lights and ushering the crowd out of the door. The guests were left feeling mistreated as ~20 of us stood in the hall finishing our beverages, which also left the next round of staff members with a pile of dirty glasses to deal with by the elevators. Since we were about to order more drinks and a snack before they abruptly kicked us out, we walked to the convenience store across the freeway to purchase drinks and snacks. The lady at the checkout said it "happens all the time" and that people always walk in there complaining about the hotel. This location is missing out on some SERIOUS potential. They could have collected hundreds of dollars more from the groups wanting to stay and order, and their rudeness is only causing word to spread that it's not worth staying at the Omni. When I commented on it to the front desk, he just kind of chuckled... the gentleman checking in at the counter was the one who apologized for my experience (another guest, not the staff member, apologized). Beyond this, the unserviced room was the ultimate disappointment. There was no shampoo, only one robe, and instead of coffee, it was just empty wrappers from when the last guest used the coffee. We were planning to have the champagne brunch in the hotel restaurant in the morning, but we decided not to based on everything leading up to that during our stay.
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Response from JoshBaiter, Manager at Omni Houston Hotel at Westside
Responded 1 week ago
Dear empathicsquirl, After reading your review, it indeed seems as though we failed to provide you with our usual 5-star experience. My contact details are below. Please let me know how I can best reach you so we can discuss this matter with you further. With apologies,
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PRICE RANGE
$107 - $243 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
omni houston, houston omni
LOCATION
United StatesTexasTexas Gulf CoastHouston
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Frequently Asked Questions about Omni Houston Hotel at Westside
Which popular attractions are close to Omni Houston Hotel at Westside?
Nearby attractions include The Escape Game Houston (3.5 miles), Memorial City Mall (4.8 miles), and Topgolf Houston - Katy (1.9 miles).
What are some of the property amenities at Omni Houston Hotel at Westside?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
What food & drink options are available at Omni Houston Hotel at Westside?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Omni Houston Hotel at Westside?
Yes, free parking, a parking garage, and paid private parking on-site are available to guests.
What are some restaurants close to Omni Houston Hotel at Westside?
Conveniently located restaurants include Taste of Texas Restaurant, Eddie V's Prime Seafood, and Pappadeaux Seafood Kitchen.
Are there opportunities to exercise at Omni Houston Hotel at Westside?
Yes, guests have access to a pool during their stay.
Are any cleaning services offered at Omni Houston Hotel at Westside?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Omni Houston Hotel at Westside?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Omni Houston Hotel at Westside offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Omni Houston Hotel at Westside?
The staff speaks multiple languages, including English and Spanish.
Is Omni Houston Hotel at Westside accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.