All great but rooms are not sound proofed. Even a quiet conversation or TV next room could be heard through the interconnecting door. Interior is ok but getting old. Chair in the room was soiled a bit and I did not feel like sitting in it. Coffee machine in the room is great. Refilled everyday but water bottles were not. Hotel design appears to be environmentally friendly. It was somewhat relaxing to see koi’s swimming in the pond inside the hotel.
A good hotel. Slightly overpriced for the product offered. Rooms are clean but dated. My water was brown when turned on in a shower. A little bit loud from the outside. Other that that it was fine. Staff was friendly.
Past Old Timer before flood. Very happy to see it open again. Ok, but not what I expected, not like the old. New staff members do not speak or understand English or my small amount of Spanish. Room bed makeup not good, No Micro wave Pool beautiful and great but not attending staff. Hot tube not warm but no one to service it.
Excellent hotel. From check in to checkout the staff were friendly and.attentive, the room was great bed comfortable and the shower had great pressure. Loved the atmosphere in the lobby and the fish were great to see and feed. Breakfast was a buffet which was good
I received a warm genuine greeting from Jamie who noticed I was having trouble walking. He comped the 1 night valet and helped me with my bags! Late at night I noticed I left my phone charger at home. I was afraid of missing my morning meeting. I called the front desk & Kimberly came up to my room and let me borrow a charger to accomodate me. Hasnain & Balbino were also exceptional. I had a long meeting and was exhausted when I returned to me room. Hasnain allowed a late check out so I could take a nap. When I called the front desk for my car, Balbino came up to my room to help me with my luggage & he already dad my vehicle parked out front. As I exited the hotel, it was 97 degrees outside but Balbino was right there with an Ice Cold bottle of water. It is obvious that this location is a Perfect example of the Hyatt Regency brand. This team understands what's most important, "PEOPLE". I left this experience feeling like CARE WAS THE HEART OF HYATT REGENCYS BUSINESS! I would recommend this hotel to anyone!!…
Very convenient location in the heart of a busy city but like being in a remote location as the grounds and outdoor features were so nice. Attended a fundraiser and it was a very well executed event with great food and service and the room was very nice and the food in the restaurant for breakfast was also excellent.
Our visit to Houston was great we stayed at the Hyatt Regency West , The room was clean, the service was great and the hotel was beautiful, love the lobby! The location was perfect for where we were going.
My hotel experience here was impeccable. I drove here in my u-haul and arrived at 12:30AM. To start, the parking security attendant was extremely helpful. He told us where to park and we felt so comfortable with leaving our belongings in the truck while we slept. The hotel was absolutely GORGEOUS!!! There was a Koi Pond in the middle of the lobby. When you walk up the fish swim right up to you!! They have feeding hours where they will give you free fish food to feed the fish. It’s an amazing experience. The front desk attendant at 12:30AM was so kind and informative. He was very helpful. Even tho the snacks stands were closed, he made some great recommendations for how we could get something to eat. Breakfast is not included but their breakfast restaurant is worth it. You have a beautiful view of the Koi Pond while you eat. Our server was so nice and the food came out fast. Our room was so comfortable! The bed was so great I did not want to wake up. The towels are so soft and the soap is infused with essential oils. I felt like a million bucks after a night of rest here. 10/10 I will book here any time I come to Houston.…
Staff helpful and friendly. Good choices for breakfast. Served hot and fresh. Easy parking with no extra charge. The bed was comfortable the television was updated. I would stay at this Hyatt Regency again.
The overall experience was good but we needed to use a microwave which we found in a small corner. Having a kitchen with 2 or more microwaves would have been ideal. The rooms were clean and the bedding was clean.