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JW Marriott Houston

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#37 of 501 Hotels in Houston
Certificate of Excellence
GreenLeadersBronze level
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JW Marriott Houston
JW Marriott Houston
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796 Reviews from our TripAdvisor Community

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Showing 718: English reviews
Dallas, Texas
Reviewed November 20, 2013

The hotel shows it's age, it just looks tired and worn in the hallways. The rooms are average, the rooms were clean & quiet, the beds were comfy and the breakfast buffet was very good but the room was too small. Many guests had to wait in line for the limited tables at breakfast. The front desk staff was very...

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3Thank Global_Traveler0001
SFoley2013, General Manager at JW Marriott Houston, responded to this review

I was dissapointed that you did not feel 100% about your recent stay at our hotel. In regard to the hotel decor and aethestics, I would like for you to know that we will be starting a full guestroom renovation next summer and debut a whole new look that I think will be just what you are looking for in...

Singapore
Reviewed November 17, 2013

Nicely located opposite the Galleria & nearby malls for shopping & necessities. Ideal for medium size conventions. There's a Starsbuck outlet here...so we fortunate to have them serve the convention. Very easy access to bus stop to get to Downtown Houston, from where I took the train to sightsee the stadium & huge medical complex & universities.

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1Thank SGrays
SFoley2013, General Manager at JW Marriott Houston, responded to this review

Thank you for your reivew! Our location and the accessibility it has to all the great things to do and see is one of advantages to staying at the JW Houston. Thank you for taking the time to post this review and highlight it for others.

Brandon, MS
Reviewed November 7, 2013 via mobile

This hotel is very conveniently located and nicer than a regular Marriott, even though it was cheaper somehow. Spacious and modern, highly recommend this hotel. Valet parking isn't a deal, but it's avg cost. Bellman was helpful and attentive.

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Thank julesthetraveler001
SFoley2013, General Manager at JW Marriott Houston, responded to this review

Thank you for your positive recommendation and compliment regarding our bell staff. I will be sure to pass it along to the team. We hope to see you back at the JW Houston again on your travels.

Georgia
Reviewed October 29, 2013 via mobile

I walked in the room and was like wowed by the room. The layout was great. The bathroom was nice though the shower did have a bunch of water on the floor after my shower that I soaked up with towels. I really enjoyed this room. The room key was cool and the front desk was so nice and helpful....

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Thank soldieroflite
SFoley2013, General Manager at JW Marriott Houston, responded to this review

Thank you so much for sharing your thoughts on our hotel on TripAdvisor. It is not too often that someone highlights the meeting portion of their stay with us and I appreciate that you have recognized our AV staff for the great job that they do in servicing all our conference attendees! I will also send you a note to...

Groves, Texas
Reviewed October 28, 2013

Had a wonderful stay this past weekend. Check in staff was friendly and more than helpful. Staff we saw during the stay were nice and offered any help we needed. Room was fresh and clean. Towels ect were all first class. Breakfast buffet was good with a good selection but alittle overpriced for breakfast. Only drawback was no free wi...

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2Thank PNG81
SFoley2013, General Manager at JW Marriott Houston, responded to this review

Thank you so much for your nice comments on our staff and the feedback you provided on your stay. I am sorry that you found the breakfast pricing a bit high. We survey the market often to make sure that the hotel is competitive in all areas and adjust accordingly. We hope to see you next time you are in...

Houston, TX
Reviewed October 23, 2013

Me and my family recently stayed here for a couple days and it was a great experience. We were able to walk to the Galleria and to dining. The view was great and the rooms were very comfy and nice. The best part was the staff. Everyone was so nice and friendly and personable. The manager (I believe he was)...

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1Thank MeeBee2013
SFoley2013, General Manager at JW Marriott Houston, responded to this review

Thank you so much for recognizing Jason! As part of our management team, he sets a great example for all our associates and it is kind of you to notice what a difference he makes to all our guests as well. I agree with you service goes a long way in any business and it is certainly part of our...

Washington DC, District of Columbia
Reviewed October 2, 2013

I stay at this hotel frequently for business and I always feel welcome. The rooms are always clean and the beds are quite comfortable. The folks in the concierge lounge are always welcoming and accommodating. Also, I love their room service.

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Thank opalk
SFoley2013, General Manager at JW Marriott Houston, responded to this review

Thank you so much for the positive review of our hotel! We look forward to welcoming you back soon.

Bergen
Reviewed October 2, 2013

Unbelievable, no free WIFI in the rooms. Did expect that any longer. Yes, free Wi-Fi in reception, but still, not good enough. Rest of the hotel is just another standard Marriott, nothing special and would need a proper refurbishment soon. Fitness centre has too few running mills, so they are all occupied in the mornings. The breakfast is ok.

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1Thank macbergen
SFoley2013, General Manager at JW Marriott Houston, responded to this review

I am sorry that we did not meet your expectation during your recent visit to our hotel. We continually monitor the market for all of our hotel services and offerings including internet to ensure our hotel is competitive among the hotels in our full service tier. In September we also upgraded the internet infrastructure and bandwidth in order to offer...

Reviewed September 30, 2013

I stayed at the JW this past weekend as I gotten this bundled with my flight from Expedia. I've stayed in other Marriott properties but this might beat them. Upon enterting there is the lobby that was very spacious and well lit. The concerige desk was to the immediate right and check in desk a lil further. I had gotten...

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Thank Empire365
SFoley2013, General Manager at JW Marriott Houston, responded to this review

Thank you so much for your review and highlighting some of the strengths of our hotel experience. I really appreciate your calling to our attention the issue you experienced with the water not warming appropriately. We have investigated the issue and did increase the temperature setting as a result. Thank you again for staying with us and we hope to...

Chicago, Illinois
Reviewed September 28, 2013

This hotel is great, definitely my favorite to stay in Houston. I used to stay at the JW every week, where the front desk staff remembered my name, and would make conversation (for example, getting back on a Monday they'd ask me about my specific weekend plans, which we talked about the prior week). The staff in the concierge lounge...

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Thank Paul B
SFoley2013, General Manager at JW Marriott Houston, responded to this review

Wow! Thank you Paul for writing such an exceptional review. I want you to know that I printed this out and read it to our entire front office team. It so perfectly captures exactly how we want each and every guest to feel. So many of our visitors are here for business and stay with us often and we strive...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff

Additional Information about JW Marriott Houston

Address: 5150 Westheimer Rd, Houston, TX 77056-5506
Location: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Price Range: $162 - $379 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — JW Marriott Houston 4.5*
Number of rooms: 514
Reservation Options:
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Also Known As:
Jw Marriott Houston Hotel Houston
Jw Marriott Hotel Houston
Marriott Houston
Houston Marriott
Hotel Style:
#13 Green Hotel in Houston
#20 Luxury Hotel in Houston
#51 Family Hotel in Houston
#61 Business Hotel in Houston
#63 Romantic Hotel in Houston
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Questions & Answers

Here's what travelers have asked, with answers from JW Marriott Houston staff and other travelers.
4 questions
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Questions? Get answers from JW Marriott Houston staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“22nd floor, nice view & on the Concierge Lounge so it was very convenient.”
 of 5 bubbles Eur0pe2013, 3 weeks ago | Read review
“Get a high floor room”
 of 5 bubbles FindingWater, Feb 8, 2017 | Read review
“At check in to let your preferences known so they can help you find just the right room. Highly knowledgeable staff.”
 of 5 bubbles 626me, Jan 6, 2017 | Read review
“stay far away from the elevators”
 of 5 bubbles Paris-Amsterdam, Jan 2, 2017 | Read review
“Higher Floor Corner King / Suite”
 of 5 bubbles GirishKhangaonkar, Jan 2, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question