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JW Marriott Houston

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Traveler (256)
Room & Suite (203)
Dining (42)
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Overview
  • Excellent49%
  • Very good31%
  • Average14%
  • Poor3%
  • Terrible3%
Travelers talk about
AMENITIES
Wifi
Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Free Shuttle or Taxi Services
4 Star Hotel
All hotel details
Additional information
Offers from JW Marriott Houston
Special Offer: Retail Therapy Package
Hotel deals
Offers from JW Marriott Houston
Special Offer: Retail Therapy Package
Hotel deals
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Rooms
Jun 3Jun 4
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1 room, 2 adults, 0 children
Standard Room
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Reviews (1,026)
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454
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32
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All reviewsgalleria mallthe concierge loungedirectly across the streetself parkingcorner roomroom servicehotel is in a great locationlobby barfitness centerbusiness hotelbusiness tripgreat customer servicestarbucksdeliavaletwalgreensconference
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11 - 15 of 939 reviews
Reviewed 3 weeks ago

Stayed one Saturday night in JW Marriott. There was a coinciding international petroleum conference; so, the hotel (and others) were chock full of international visitors of all types and tribes. Compared to other JW Marriott hotels in the world, this one is quite dated and...More

Thank witherspoonq
Response from JWMarriotthouston, Manager at JW Marriott HoustonResponded 3 weeks ago

Dear Witherspoonq Thank you for taking the time to comment on your recent stay at the JW Marriott Houston. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please...More

Reviewed 3 weeks ago

We spent two nights in the hotel recovering from the long direct flight from Auckland New Zealand. The hotel met all our expectations, a room to sleep in (a generous one in terms of size), at a reasonable cost (room 1000 on the tenth floor)...More

Thank Mark F
Response from JWMarriotthouston, Manager at JW Marriott HoustonResponded 3 weeks ago

Hello Mark F Thank you for sharing your experience at the JW Marriott Houston. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. . Your feedback is integral to our ability to continue to improve...More

Reviewed 3 weeks ago via mobile

Chef Marquist is amazing ... great cookies and good food. We enjoyed his hospitality and would definitely be back. Great hotel and great food. Location is amazing too. Five stars ************** When you visit your must Stay here!!More

Thank princesskandis76
Response from JWMarriotthouston, SPECIALIST PROPERTY ADMINISTRATIVE ASSISTANT at JW Marriott HoustonResponded 3 weeks ago

Dear princesskandis76, Thank you for sharing your experience at the JW Marriott Houston. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. Marquist is one of our greatest associates with the JW Marriott. With a...More

Reviewed 3 weeks ago via mobile

This property is not up to the standards you’d expect of a JW Marriott. Ranking wise, you’d consider it an average marriott property. The staff is subpar and no one walks around the property. The pool area, in particular...it was dirty, the pool had a...More

Thank Mike_Austin74
Response from JWMarriotthouston, Manager at JW Marriott HoustonResponded 3 weeks ago

Dear Mike_Austin74 I was extremely disappointed to read about your most recent experience at the hotel. The hotel prides itself on its customer service, and it is evident by your comments/experience that we definitely fell short of our expectations. I would truly welcome the opportunity...More

Reviewed 3 weeks ago via mobile

I had high expectations of this hotel because of its JW Marriott name and Galleria location. I guess I should’ve been worried when the price was a little over 1/3 the new (and fabulous) Marriott Marquis downtown. The rooms are not large, but adequate in...More

Thank LufkinSid
Response from JWMarriotthouston, Manager at JW Marriott HoustonResponded 3 weeks ago

I was extremely disappointed to read about your most recent experience at the hotel. The hotel prides itself on its customer service, and it is evident by your comments/experience that we definitely fell short of our expectations. I would truly welcome the opportunity to speak...More

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About
Awards & Recognition
GreenLeaders Bronze level
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Fitness Center with Gym / Workout Room
Room Service
Hotel Amenities
Business Center with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Things to do
Pool
Restaurant
Fitness Center with Gym / Workout Room
Heated pool
Indoor pool
Outdoor pool
Details
Price range
$169 - $346 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#11 Green Hotel in Houston
#14 Luxury Hotel in Houston
#40 Family Hotel in Houston
#61 Business Hotel in Houston
#63 Romantic Hotel in Houston
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
$169 - $346 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#11 Green Hotel in Houston
#14 Luxury Hotel in Houston
#40 Family Hotel in Houston
#61 Business Hotel in Houston
#63 Romantic Hotel in Houston
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveler (256)
Room & Suite (203)
Dining (42)
Pool & Beach (35)
Amenities (76)
Business Center & Event Rooms (9)
Questions & Answers
Ask a question
Andrea W
April 30, 2017|
AnswerShow all 12 answers
Response from JWMarriotthouston | Property representative |
Yes, you do have to cross Westheimer Rd. There are a some of cross walks at the corner at the red lights.
0
Votes
MadCool
February 15, 2016|
AnswerShow all 4 answers
Response from 969MariaO | Reviewed this property |
I'm pretty sure you can
0
Votes
CRUISEREADER
July 6, 2015|
AnswerShow all 7 answers
Response from jackarch | Reviewed this property |
I don't know about the beds, but the mall is right across the street so there's no need for a shuttle. I didn't even know they had one!
0
Votes
Room Tips
"I chose an upper floor; my friend had a corner room and it seemed much smaller"
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"try to get an east facing room and you can see downtown"
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"Room 1014 is pretty loud. It faces the front."
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"select rooms facing away from the main street"
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