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5150 Westheimer Rd, Houston, TX 77056-5506
Update from hotel: This property has indicated that they are taking safety precautions against COVID-19.Read more
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JW Marriott
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Traveler (89)
360
Panoramas (12)
Room & Suite (136)
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A note from JW Marriott Houston by the Galleria
Updated 06/23/22

About

#8 of 605 in Houston
Location
4.8
Cleanliness
4.8
Service
4.7
Value
4.3
Travelers' Choice
GreenLeaders Bronze level
JW Marriott Houston by the Galleria is a luxury hotel in Houston, Texas located ideally near the Houston Galleria, NRG Stadium and all of downtown Houston's top attractions. Our downtown hotel offers access to all sorts of exceptional entertainment and dining both nearby and onsite, including the classically inspired Stray Horse or fine coffee offerings of JW Market. Stay active during your stay with a visit to our fitness center or a swim in our rooftop pool, or host an unforgettable event set across 41,500 square feet of space. Whether you're traveling for work or play, let us treat you with award-winning service and our luxury accommodations.
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Property amenities
Valet parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Coffee shop
Patio
Conference facilities
Banquet room
Paid private parking on-site
Wifi
Paid wifi
Pool / beach towels
Rooftop pool
Pool with view
Indoor pool
Outdoor pool
Heated pool
Restaurant
Breakfast available
Breakfast in the room
Snack bar
Wine / champagne
Meeting rooms
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
Outdoor furniture
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Bath / shower
Room service
Safe
Separate living room
Sofa
Telephone
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand movies
Radio
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Centrally Located
Languages Spoken
Spanish
Hotel links
Special Offer:Unlock Member Rates!
227Reviews12Q+A20Room tips
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Popular mentions
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Most Recent
Dallas Dance wrote a review Jun 27
1 contribution
I travel to Houston at least once every other month, and I always stay here! It’s always first-rate service, and I highly recommend. Everyone from valet to front desk to bartender and kitchen staff and to the housekeeping staff are first rate!
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Date of stay: June 2022Trip type: Traveled
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Petrpakl wrote a review Jun 25
Birmingham, United Kingdom94 contributions53 helpful votes
Positives, room was clean and big, so was bathroom. Breakfast was ok as well as food choice in restaurant, but overpriced in my opinion. But shocking service ruined my stay. I’ve used room service twice. First time in pool area, ordered G&T, had to phone again to chase it after 35 mins. Another 20 minutes gone, they brought me Tequila with soda and lime. Second time we’ve ordered 4 bottles of beer to the room. Same story, had to double check the order after 30+ minutes, and wait for another20 minutes to be delivered. They’re charging a lot for stay, that shouldn’t be acceptable for JW Marriott standard.
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Date of stay: June 2022Trip type: Traveled
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Response from Noor Alibraheemi, Guest Services / Front Office at JW Marriott Houston by the Galleria
Responded 3 days ago
Dear Valued Guest, Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with my leadership team to ensure the necessary guidelines are in place and reviewed to prevent issues like yours from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.
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Clinton B wrote a review Jun 24
1 contribution
Every time I come to Starbucks in the lobby of the Marriott my good friends Silvia, Mimi and Alice always, and I mean ALWAYS treat me as if I’m family. I love the amazing customer service they provide and I truly enjoy seeing them. I’ve never had a wrong order or have any complaints. Keep up the great work! Yours truly! Clint
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Date of stay: June 2022Trip type: Traveled
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susan v wrote a review Jun 24
3 contributions
I love Marriott because they are consistent, but not all are equal. The JW In Houston is clean, in a safe area and has great self-parking. The lounge always had great food and the wait staff, Delia E was amazing and so sweet. I’ll stay again when I’m Houston!
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Date of stay: June 2022Trip type: Traveled
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Sam G wrote a review Jun 22
1 contribution
Christian G. and Cecilia made our stay the most excellent and special. Loved their friendliness and passion for what they do. And I hope to see them at out next stay. It’s hard to find a good place with excellent service. Good job you two! I hope for the best for y’all’s future!
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Date of stay: June 2022Trip type: Traveled
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Don M wrote a review Jun 22
Dubai, United Arab Emirates4 contributions4 helpful votes
Stayed here while on a work trip and I would highly recommend it. The location of this hotel is fantastic. Rooms are well equipped and clean. The staff are super attentive and friendly while the bartenders definitely know what they are doing. Martha Q at the breakfast bar was an absolute pleasure and she pampered us every morning. Would have loved if they had free WiFi but apart from that I can’t knock them on anything.
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Date of stay: June 2022Trip type: Traveled
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MIGUEL P wrote a review Jun 20
1 contribution
Certainly not what one would expect from a JW Marriott. For a low 4,star hotel would be just fine but no more… so quite a disappointment when compared to the standard of other JW. And for sure a thorough renovation would come handy… starting with the aire conditioning
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Date of stay: June 2022Trip type: Traveled
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Response from Noor Alibraheemi, Guest Services / Front Office at JW Marriott Houston by the Galleria
Responded 1 week ago
Dear Valued Guest, Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with my leadership team to ensure the necessary guidelines are in place and reviewed to prevent issues like yours from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.
Read more
Bola A wrote a review Jun 19
Calgary, Canada1 contribution
Excellent service, extremely pleasant people seeking to give you a memorable experience. From the concierge, to front desk, room service, cleanness, restaurant, proximity to Galleria shopping, restaurants.... it was a completely great experience!!!
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Date of stay: June 2022Trip type: Traveled
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Texasronni wrote a review Jun 18
The Woodlands, Texas31 contributions28 helpful votes
Tasha at the front desk was so nice. We were able to get in a bit early and got to enjoy the pool and awesome workout room. Treadmills have programs to walk and see so many different places. It was my birthday so I was very surprised when delivered to our room was a plate full of fruits and chocolate from Tasha and the Marriott. How thoughtful! Had a great time.
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Date of stay: June 2022Trip type: Traveled
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Traveler wrote a review Jun 17
1 contribution
The hotel is beautiful inside, the rooms are immaculate, and all of the staff was courteous, friendly and helpful. We had a large group and the staff worked tirelessly to set up catered breakfasts and lunches ensuring that our daily schedules were kept on track. A special mention of CC, Daniel, and the rest of the Stray Horse staff, who went above and beyond serving our group in the evenings during our free time. Generally, it was just the two of them and, with such a large group, it got beyond hectic trying to place orders. They even delayed closing down because so many of us were there. We appreciate them greatly for their patience and for taking such good care of all of us. The complimentary shuttle was a welcome surprise for many of us and, even though it only did outbound trips, it did make it so much easier to get out to some of the local shops and restaurants. I can highly recommend this hotel for business needs or just pleasure trips to enjoy the Galleria..
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Date of stay: June 2022
Rooms
Service
Sleep Quality
Trip type: Traveled
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PRICE RANGE
$277 - $346 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
jw marriott houston hotel houston, jw marriott hotel houston, marriott houston, houston marriott
FORMERLY KNOWN AS
JW Marriott Houston
LOCATION
United StatesTexasTexas Gulf CoastHoustonGreat Uptown
NUMBER OF ROOMS
516
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Frequently Asked Questions about JW Marriott Houston by the Galleria
Which popular attractions are close to JW Marriott Houston by the Galleria?
Nearby attractions include The Escape Game Houston (0.3 miles), The Galleria (0.2 miles), and TFTI - Houston Selfie Museum (0.2 miles).
What are some of the property amenities at JW Marriott Houston by the Galleria?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a fitness center.
Which room amenities are available at JW Marriott Houston by the Galleria?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at JW Marriott Houston by the Galleria?
Guests can enjoy an on-site restaurant, breakfast, and a snack bar during their stay.
Is parking available at JW Marriott Houston by the Galleria?
Yes, paid private parking on-site, paid public parking nearby, and paid public parking on-site are available to guests.
What are some restaurants close to JW Marriott Houston by the Galleria?
Conveniently located restaurants include Truluck's Ocean's Finest Seafood and Crab, The Capital Grille, and Caracol.
Are there opportunities to exercise at JW Marriott Houston by the Galleria?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Does JW Marriott Houston by the Galleria offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to JW Marriott Houston by the Galleria?
Many travelers enjoy visiting Bayou Bend Collection and Gardens (3.0 miles), Rienzi Mansion (3.2 miles), and First Presbyterian Church of Houston (4.7 miles).
Is JW Marriott Houston by the Galleria accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.