JW Marriott Houston by the Galleria

JW Marriott Houston by the Galleria

Traveler (58)
Panorama of the Indoor Pool at the JW Marriott Houston
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Panoramas (12)
Room & Suite (119)

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About

5.0
#11 of 538 hotels in Houston
Location
4.9
Cleanliness
4.6
Service
4.8
Value
4.6
JW Marriott Houston by the Galleria is a luxury hotel in Houston, Texas, ideally near the Houston Galleria, NRG Stadium, and all of downtown Houston's top attractions. Our downtown hotel offers access to all sorts of exceptional entertainment and dining nearby and onsite, including the classically inspired Stray Horse or fine coffee offerings of JW Market. Stay active during your stay with a visit to our fitness center, swim in our rooftop pool, or host an unforgettable event across 41,500 square feet of space. Whether you're traveling for work or play, let us treat you with award-winning service and our luxury accommodations.
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Property amenities
Valet parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Coffee shop
Bowling offsite
Patio
Kids stay free
Paid private parking on-site
Wifi
Paid wifi
Pool / beach towels
Rooftop pool
Pool with view
Outdoor pool
Heated pool
Restaurant
Breakfast available
Breakfast in the room
Kids' meals
Snack bar
Tennis court offsite
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
24-hour security
Baggage storage
Concierge
Convenience store
Executive lounge access
Gift shop
Newspaper
Non-smoking hotel
Outdoor furniture
Shared lounge / TV area
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Room features
Allergy-free room
Bathrobes
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Dining area
Housekeeping
Interconnected rooms available
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
Wardrobe / closet
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand movies
Radio
Bath / shower
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Family
Business
Languages Spoken
English, Spanish
Hotel links
Special Offer:Earn points toward free nights.

Location

5150 Westheimer Road, Houston, TX 77056-5506
5.0
5.0 of 5 bubbles225 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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Nestled near the Galleria, the JW Marriott Houston is celebrated for its prime location and exceptional service, with guests lauding the attentive and professional staff. The hotel's amenities, including a gym, pool, and shuttle service, are frequently praised, as is the inviting atmosphere of its well-maintained and modern facilities. While the cleanliness of the rooms receives commendations, some guests have mentioned occasional housekeeping lapses. Opinions on value are divided; guests appreciate the food and location but sometimes find service charges steep and room noise intrusive.
Location
Convenient
Atmosphere
Inviting
Rooms
Modern
Value
Reasonable
Cleanliness
Mixed
Service
Attentive
Amenities
Top-notch

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225Reviews0Q+A27Room tips
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Detailed Reviews
Maraliz12 wrote a review Apr 2023
Houston, Texas2 contributions
+1
5.0 of 5 bubbles
Wow! What an experience! Me and my family arrived at the restaurant located at the JW Marriot by the Galleria and everyone was extremely friendly and attentive. Herron was extremely nice and super friendly to us.

Oriana was marvelous! She is an amazing host. As a mother myself sometimes is hard to go out with little children but she went above and beyond to entertained them. She was caring and attentive . She has such a carisma! My kids loved her! I would definitely recommend anyone to come and eat at the Stray Horse Rest. to enjoy an amazing night out.

Michael was amazing to us as well. Everyone was extremely attentive to detail ensuring we had everything we needed in our table.

Dinner was delicious!
Starting with the crispy shrimp, the ceviche (best one I’ve ever had) , the rib eye steak , the creamy rice and the Key lime pie!
Everything was fresh, cooked to perfection.
If you are from Houston , you need to visit the JW Marriot by the Galleria.
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Date of stay: April 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
LSJ wrote a review Apr 2023
Augusta, Georgia3 contributions1 helpful vote
5.0 of 5 bubbles
Graciela gave great service during our stay! Also the front desk staff was very accommodating! This JW is in a great location, you can literally walk your way into some amazing food and drinks and spend a few dollars while you are at it!
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Date of stay: April 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A lot to digest? Read an AI-generated summary of recent traveler reviews.
Ursula R wrote a review Apr 2024
1 contribution
+1
4.0 of 5 bubbles
Just did a stay at the JW Marriott by the Galleria in Houston, TX. Very nice facility, excellent staff, daily room cleaning, cold A/C, decent lounge, and breakfast is served daily in the lounge. The only tweaks they could make is the design of the room. We had a corner room so the bed faced the sofa and the TV was to the left of the bed. I would prefer the TV facing me, so my neck would not get stiff. The other issue was the toilet....it was too close to the shower. The bathroom was huge, so there was space to move it over...maybe the non corner rooms did not have this issue. The location was good and it's not very transparent on the website, but they have very good self parking at a cost if $35 per day
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Date of stay: April 2024
4.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marriott Hotels, Owner at JW Marriott Houston by the Galleria
Responded Apr 11, 2024
Dear 364ursular, Thank you for staying at the JW Marriott Houston by the Galleria. We are pleased to hear that you liked our exceptional services, caring associates, and optimal location. However, we are sorry to hear that the room design was not to your liking. Your honest feedback is much appreciated as we are constantly looking for ways to elevate our guest experience on all levels, all your comments will be shared appropriately with our team. In addition to this, please know we strive to be transparent on our website with all that we have to offer so our guests can be fully aware. Thank you again for your candor, and we hope you will give us another chance to see you again in the future. Sincerely, Ramon Ventura General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
tiger1127 wrote a review Mar 2023
Saint Louis, Missouri312 contributions101 helpful votes
4.0 of 5 bubbles
We spent 5 days at JW Mariott by the Galleria, the location is great, easy to get on highways and close to many places. Room is nice, but not quite as JW standard. Check in is fine, the only problem with the room key to access the parking garage it failed twice. The decor is nice, overall, the stay was nice. underground parking is easy, $29 per night not as bad as most the hotels in the area. Only complain is the Executive Lounge the food was same every day, there was not a lot of choice. quality is not good at all compared to many M clubs.
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Date of stay: March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Glenn C wrote a review Mar 2023
1 contribution
5.0 of 5 bubbles
We celebrated our 9th Anniversary and we had a wonderful time. The bed was made up with towels shaped into a heart and rose petals were spread out over the bed and the floor. Candy was by the tv and wine was brought to the room as well that made it even more special. We had excellent service, Gwen made sure we had everything we needed and our room was very clean. The entire floor smelled good and is very clean. We enjoyed our stay and will return😁!!!
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Date of stay: March 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Traveled as a couple
Room Tip: Check for special events happening around the time your booking a stay
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TravelElsi wrote a review Nov 2023
Kyle, Texas13 contributions2 helpful votes
4.0 of 5 bubbles
I ran into some hiccups during my recent stay at the JW Marriott. The room I was initially given was not cleaned properly and I immediately brought it to the attention of the front desk. The front desk staff were responsive and immediately moved me to another room. The Assistant Manager on duty informed me the new room had two windows and would be on a different floor. I ran into a few issues in the second room and at this point addressed it with the general manager, Ramon Ventura-Guzman. I will say, he is by far one of the best General Managers I have ever had address my concerns. He responded immediately not only via phone but also via e-mail. I was in meetings all day, but I truly appreciated him taking the time to address my concerns in detail via e-mail. His response was stellar, and I appreciated him as the Leader for the hotel taking responsibility for the issues I encountered. I hope Marriott recognizes what a wonderful leader they have in their organization they should use him as an example of what a good general manager is. He responded promptly, listened to my feedback, addressed all my concerns, was friendly and went above and beyond to make my stay comfortable. He undoubtedly understands the need for quality customer service.
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Date of stay: November 2023
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
4.0 of 5 bubblesService
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Christina L wrote a review Feb 2024
2 contributions
5.0 of 5 bubbles
Good location with amenities. However the staff were excellent and made the difference. Delia in the executive lounge was a delight, she actively sought out ways to provide outstanding service. Nora from the cleaning staff was diligent about the cleanliness and personally ensuring our room was equipped to meet our needs. AJ from facilities also should be recognized for quickly addressing a few repair needs in our room. Overall kudos to the JWM staff for creating an enjoyable guest experience.
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Date of stay: February 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Airline_flight_crew wrote a review Jan 2024
Ft. Worth, Texas5 contributions
2.0 of 5 bubbles
I am an airline crew member and stay in hotels for over half of my life the past 35 years. I give this hotel 2 stars because one can hear toilets flushing from the rooms above, below, and as far as 2 or 3 rooms away on either side! Also the thermostat uses a motion sensor. So while sleeping...it doesn't detect motion and turn off. Or if your just not moving around. Another issue, low water pressure in bathroom sink.
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Date of stay: January 2024
2.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
4.0 of 5 bubblesService
Trip type: Traveled on business
Room Tip: If you want to sleep, avoid this place. Forgot to mention electrical outlets were so worn they...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kendel Hill, Guest Services / Front Office at JW Marriott Houston by the Galleria
Responded Jan 4, 2024
Dear Airline_flight_crew, Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the maintenance leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future. If your travels bring you back to the area, we hope that you will give us the opportunity to leave a better impression. Sincerely, KENDEL HILL
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ray S wrote a review Feb 2024
1 contribution
5.0 of 5 bubbles
From the start , it was a pleasure being greeted and helped by Pradnyq. You can tell she was genuinely proud to represent the property and service.

The rest of the experience was just as positive. The server at the bar was very attentive and the food at the bar was excellent with choices like beef empanadas and sweeet potato with chorizo croquettes; it was also reasonably priced.

Overall, I enjoyed my stay.
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Date of stay: February 2024Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CLESMH wrote a review Mar 2023
Cleveland, Ohio235 contributions91 helpful votes
4.0 of 5 bubbles
The hotel has been kept up quite well, the room was relatively quiet, and the gym was very good. However, for the price, the room was no overly special and at the lower end of recent JW Marriott rooms I’ve stayed at while traveling or in comparison to rooms at some higher end Hilton properties. Staff was also very attentive.
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Date of stay: March 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Global Fox wrote a tip May 11
Brookshire, Texas320 contributions180 helpful votes
3.0 of 5 bubbles
"Eat out"
Read full review
Dream56112797568 wrote a tip May 5
1 contribution
5.0 of 5 bubbles
"Consider asking for a room that does not phase 610 freeway"
Read full review
Gary M wrote a tip Apr 2024
1 contribution
5.0 of 5 bubbles
"Ask for Geeta!"
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SBAMAX wrote a tip Apr 2024
Santa Barbara, California5 contributions
2.0 of 5 bubbles
"I do not think this is a JW standard Marriott."
Read full review
garyscisma wrote a tip Apr 2024
San Francisco, California59 contributions37 helpful votes
1.0 of 5 bubbles
"Avoid this property"
Read full review
Not the right property for you?
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PRICE RANGE
$317 - $399 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
jw marriott houston hotel houston, jw marriott hotel houston, marriott houston, houston marriott
FORMERLY KNOWN AS
JW Marriott Houston
LOCATION
United StatesTexasTexas Gulf CoastHoustonGreat Uptown
NUMBER OF ROOMS
516
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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JW MARRIOTT HOUSTON BY THE GALLERIA - Updated 2024

Frequently Asked Questions about JW Marriott Houston by the Galleria
Which popular attractions are close to JW Marriott Houston by the Galleria?
Nearby attractions include The Escape Game Houston (Galleria) (0.3 miles), The Galleria (0.2 miles), and TFTI - Houston Interactive (0.2 miles).
What are some of the property amenities at JW Marriott Houston by the Galleria?
Some of the more popular amenities offered include a pool, a fitness center, and room service.
Which room amenities are available at JW Marriott Houston by the Galleria?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at JW Marriott Houston by the Galleria?
Guests can enjoy breakfast and a snack bar during their stay.
Is parking available at JW Marriott Houston by the Galleria?
Yes, paid private parking on-site, paid public parking nearby, and paid public parking on-site are available to guests.
What are some restaurants close to JW Marriott Houston by the Galleria?
Conveniently located restaurants include The Capital Grille, Truluck's Ocean's Finest Seafood and Crab - Houston, and Del Frisco's Double Eagle Steakhouse.
Are there opportunities to exercise at JW Marriott Houston by the Galleria?
Yes, guests have access to a pool and a fitness center during their stay.
Does JW Marriott Houston by the Galleria offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at JW Marriott Houston by the Galleria?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to JW Marriott Houston by the Galleria?
Many travelers enjoy visiting Bayou Bend Collection and Gardens (3.0 miles), Rienzi Mansion (3.2 miles), and First Presbyterian Church of Houston (4.7 miles).
Is JW Marriott Houston by the Galleria accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.
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