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JW Marriott Houston

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#32 of 500 Hotels in Houston
Certificate of Excellence
GreenLeadersBronze level
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JW Marriott Houston
JW Marriott Houston
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785 Reviews from our TripAdvisor Community

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Showing 706: English reviews
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New York City, New York
Reviewed 3 days ago NEW

The room and location of this hotel is top notch. But the staff are the one setting it in a league of its own. Our family were very well taken care of. I can not thank enough to Sondus Bellow at the reception for his outstanding hospitality, delligent, and always doing more than what is expected of him to serve...

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Helpful?
Thank Quochp
Brenda C, Manager at JW Marriott Houston, responded to this review

Thank you for sharing your experience at the JW Marriott Houston. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service....

Reviewed 1 week ago

this hotel is very nicely appointed and has friendly and attentive staff. The room i was in was a little on the small side compared to other JW properties but it still was very comfy and slept very well. the breakfast here was very good and had the best chicken sausage that is a plus for a non pork eater!!

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Helpful?
Thank Regina B
Brenda C, Manager at JW Marriott Houston, responded to this review

Thank you for sharing your experience at the JW Marriott Houston. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service....

The Woodlands, Texas
Reviewed 1 week ago

The Galleria Marriott is a great hotel primarily for its staff. Its management should be recognized for how well the staff treats everyone. Its location is great for shopping, access to most of the city and businesses. We where there for a university sponsored dinner, food was much better than expected. Spent the night, good beds, enjoyed the experience, would...

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Helpful?
Thank haveenjoyedtheworld
Brenda C, Manager at JW Marriott Houston, responded to this review

Thank you for sharing your experience at the JW Marriott Houston. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service....

Reviewed 1 week ago via mobile

Spending a long weekend in the area. The location works very well for the things we plan to visit. The staff here has been very friendly and welcoming which makes the visit so much more pleasant. The space is beautiful and a wonderful size workout facility with indoor/outdoor pool. Happy start to the weekend.

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Helpful?
Thank Donna W
Brenda C, Manager at JW Marriott Houston, responded to this review

Thank you for sharing your experience at the JW Marriott Houston. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service....

MEXICO
Reviewed 2 weeks ago via mobile

This is a great hotel to stay. One of the best in town. Fantastic location just in front of the galleria and many restaurants at walking distance. The Buffet breakfast very good. Professional and friendly service in all the hotel. The rooms are renovated so very nice and modern. Fast Check in and great Platinum Benefits. We have a good...

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Thank PETERMEX
Brenda C, Manager at JW Marriott Houston, responded to this review

Thank you for sharing your experience at the JW Marriott Houston. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service....

Springfield, Missouri
Reviewed 2 weeks ago via mobile

amazing property, exemplary staff throughout. great food, stellar conference services (3 days long), extraordinarily well maintained facilities, inside & out. covered secure parking & valet, best lodging property location to conveniently reach the most desirable locations in central Houston.

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Helpful?
Thank IanRyan417
Brenda C, Manager at JW Marriott Houston, responded to this review

Thank you for sharing your experience at the JW Marriott Houston. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service....

Houston, Texas
Reviewed 2 weeks ago

Excellent location if you want to be in the Galleria area. Sounded by shops, bars and restaurants withing walking distance. Hotel is limited in amenities and I would personally only rate this hotel as a typical Marriott and not a JW.

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1Thank Neil M
Brenda C, Manager at JW Marriott Houston, responded to this review

Thank you for taking the time to comment on your recent stay at the JW Marriott Houston. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology. We have shared your feedback with the appropriate hotel team. Sincerely, Brenda Carley...

Bangkok
Reviewed 2 weeks ago

I did not enjoy this hotel at all. I could feel the springs in the bed and the room was next to the elevator shaft which was really loud. Carpet is starting to buckle. All day and night you would hear the sound of the elevator turning on and off with a loud sounds as it moved people from floor...

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1Thank HelloWorld72
Brenda C, Manager at JW Marriott Houston, responded to this review

Thank you for taking the time to comment on your recent stay at the JW Marriott Houston. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology. We have shared your feedback with the appropriate hotel team. Sincerely, Brenda Carley...

Reviewed 2 weeks ago

All year I've been trying to go to Houston and I finally made it a week before Christmas. I stayed three nights, and it was a great choice. The location was perfect, not too far from downtown/midtown and right across the street from the Galleria. Actually, I walked over a couple of times. My Sunday morning drive to Lakewood was...

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Helpful?
Thank FindingWater
Brenda C, Manager at JW Marriott Houston, responded to this review

Thank you for sharing your experience at the JW Marriott Houston. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service....

Parker, Texas
Reviewed 3 weeks ago

The room was very very clean quite,modern,and the bed was like sleeping upon a cloud.Everyone at the hotel was courteous and friendly. If you really have a problem and need help contact Brenda Carley at the hotel. The breakfast was delicious and for the food alone wish I could have stayed longer at the Marriott.

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Helpful?
Thank malveda
Brenda C, Manager at JW Marriott Houston, responded to this review

Thank you for sharing your experience at the JW Marriott Houston. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service....

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff

Additional Information about JW Marriott Houston

Address: 5150 Westheimer Rd, Houston, TX 77056-5506
Location: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Price Range: $146 - $361 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — JW Marriott Houston 4.5*
Number of rooms: 514
Reservation Options:
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Also Known As:
Jw Marriott Houston Hotel Houston
Jw Marriott Hotel Houston
Marriott Houston
Houston Marriott
Hotel Style:
#12 Green Hotel in Houston
#17 Luxury Hotel in Houston
#51 Family Hotel in Houston
#61 Business Hotel in Houston
#63 Romantic Hotel in Houston
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Questions & Answers

Here's what travelers have asked, with answers from JW Marriott Houston staff and other travelers.
3 questions
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Questions? Get answers from JW Marriott Houston staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Get a high floor room”
 of 5 bubbles FindingWater, 2 weeks ago | Read review
“At check in to let your preferences known so they can help you find just the right room. Highly knowledgeable staff.”
 of 5 bubbles 626me, Jan 6, 2017 | Read review
“stay far away from the elevators”
 of 5 bubbles Paris-Amsterdam, Jan 2, 2017 | Read review
“Higher Floor Corner King / Suite”
 of 5 bubbles GirishKhangaonkar, Jan 2, 2017 | Read review
“Ask for a downtown view”
 of 5 bubbles 82JL82, Dec 21, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question