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Hilton Houston Southwest

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Hilton Houston Southwest
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683 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Houston Southwest
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Showing 665: English reviews
Harker Heights, United States
1 review
4 of 5 stars Reviewed 1 week ago

If the hotel could have run itself, I would have no complaints. Front desk staff did not know the meaning of hospitality industry. They were very unprofessional and rude. The location was pretty central, the place was nicely decorated.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Reyhana K
Whendoling D, Assistant Front Office Manager at Hilton Houston Southwest, responded to this review

Reyhana K, Thank you for sharing your feedback and I do apologize your stay was unpleasant. We will address it with our staff. We hope you consider staying with us again. Regards, More 

Sugar Land, Texas
1 review
5 of 5 stars Reviewed 1 week ago via mobile

Beautifully updated, and after hosting meetings there in the past, I was really impressed with the renovations. Fantastic customer service. Great food in the lounge area. Lovely ambience. You will definitely want to contact and see Ty Zaker for your all your group/sports bookings! Very professional and accommodating. The hotel is also conveniently and centrally located.

Helpful?
Thank theperfect10
Whendoling D, Assistant Front Office Manager at Hilton Houston Southwest, responded to this review

theperfect10, It makes us happy to hear you enjoyed our property. Thank you for your kind words about Ty, He certainly is a great addition to our team! We hope to see you again soon! Regards, More 

San Jose, California
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 1 week ago

We booked the hotel months ago, however, during the trip, my son had fever over 105F, we decided to cancel the trip. I called the hotel, and explained the reason, but when the front desk lady learned we would cancel the trip, she told us to call us back and so rushed to hang up. I guess she did not... More 

Helpful?
Thank statetruth
Whendoling D, Assistant Front Office Manager at Hilton Houston Southwest, responded to this review

statetruth, I apologize you didn't receive excellent service when you called regarding your reservation. Please reach out to me directly: whendoling.dominguez@hilton.com in regards to your reservation. We do hope you reconsider staying with us. Regards, More 

Travelers are raving about these Houston hotels

Plano, Texas
Level Contributor
4 reviews
5 of 5 stars Reviewed 1 week ago

Saud Qaisar has assembled an excellent staff that is totally committed to service of the hotel guests. I have stayed here many times and with the new remodeling of the hotel this stay was superb. Hilton continues to maintain their level of excellence illustrated by the quality of the hotel services and their personnel.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Bill M
Whendoling D, Assistant Front Office Manager at Hilton Houston Southwest, responded to this review

Bill M, Thank you for your 5 star review and your kind words about Saud. We are happy to hear you had an excellent stay with us. We hope to see you again soon! Regards, More 

DeRidder, Louisiana
1 review
4 of 5 stars Reviewed 1 week ago

The hotel itself was very nicely updated. The rooms were comfortable and clean. Our refrigerator did not cool which was disappointing. That was a main reason in choosing the hotel. The pool was nice and enjoyable with our toddler. The staff was friendly and the location and parking was convenient to where we wanted to go.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank sarahsI6036YI
Whendoling D, Assistant Front Office Manager at Hilton Houston Southwest, responded to this review

sarahsI6036YI, Thank you for sharing your feedback. We are happy to hear you enjoyed your stay with us. We hope to see you soon! Regards, More 

Fort Worth, Texas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago via mobile

This hotel is convenient to Downtown buildings. It is a little older, but overall, it is well kept. There are some minor issues, such as drains occasionally being clogged on the higher floors. The staff is very polite and they are always willing to help. Whenever I have had any problem, they work to resolve. I will return here my... More 

Helpful?
Thank joelbV1886IK
Whendoling D, Assistant Front Office Manager at Hilton Houston Southwest, responded to this review

joelbV1886IK, Thank you for taking time in providing us with feedback. You feedback was shared with the team as we improve in our operations. We look forward to your return. Regards More 

Oakland, United States
Level Contributor
3 reviews
3 of 5 stars Reviewed 1 week ago

Comfortable bed and spacious clean room. Hotel has easy access to the freeway. Friendly front desk staff. Hotel restaurant service was not consistent, however. I ordered two meals on two separate occasions and both were missing key ingredients stated on the menu. I also found the in-room coffee service was not stocked consistently, and there wasn't always an alternative to... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Suzette D
Whendoling D, Assistant Front Office Manager at Hilton Houston Southwest, responded to this review

Suzette D, Thank you for taking the time to share your feedback with us. It is comments like yours that help us improve in our operations. Thank you for your kind words about our staff, we hope that you come see us again! Regards, More 

Detroit, Michigan
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

This hitel was very nice. Not too many bad things i have to say. When we got into our room we didnt have a shower curtain called front desk, a curtain was put up in less than 10 minutes. We had our breakfast included in our room fee. Breakfast was good...and the wait staff were beyond amazing. If Im ever... More 

Helpful?
Thank JETONNA L
Whendoling D, Assistant Front Office Manager at Hilton Houston Southwest, responded to this review

JETONNA L, We are happy to hear you had a nice stay with us and that we made it right for inconvenience. We look forward to seeing you again soon. Regards, More 

Metairie, Louisiana
1 review
5 of 5 stars Reviewed 2 weeks ago

Easy check in/check out with pre-booking. Room was clean and kept cleaned by Rosa G. Staff very nice. Everything was great. My only complaint was in getting the television turned on- seemed to be temperamental and had to be "tricked" but once it was on, no problem. Wi-Fi easy to access. Convenient location during our stay here. Bed was comfortable.... More 

Helpful?
Thank Miloma70
Saud Q, Front Office Manager at Hilton Houston Southwest, responded to this review

Miloma70, thank you for a 5 Star review. We are glad to know that your enjoyed your stay. Your concerns have been shared with the team as we improve in our operations. We look forward to your return. Regards More 

Fort Worth, Texas
1 review
5 of 5 stars Reviewed 2 weeks ago

Love this hotel. We slept very comfortable and the services were amazing. We will definitely be going back when we go back to the Houston area. They even have a nice bar on the first floor that the bartender makes some good drinks.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Z4073RXcarlosc
Saud Q, Front Office Manager at Hilton Houston Southwest, responded to this review

Z4073RXcarlosc, how exciting to learn about your experience at our hotel. Thank you for a great review. We look forward to welcoming you again. Regards More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Meeting Rooms
  • Business Center with Internet Access
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Free Parking
  • Free Breakfast
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Stay at the Hilton Houston Southwest hotel, only nine miles from the Sugar Land business corridor, and 10 miles from downtown Houston. Located just off Highway 59 and two miles southwest of Loop 610, this Houston Galleria hotel is three miles from the prestigious Houston Galleria area and offers complimentary local transportation. Centrally located to Houston attractions such as NRG Stadium and Minute Maid Park, the hotel is 30 miles from George Bush Intercontinental Airport (IAH) and 18 miles from William P Hobby Airport (HOU). During your stay at our Houston Galleria hotel keep in touch with complimentary high-speed internet access in each guest room at the Hilton Houston Southwest hotel. Swim laps and enjoy the sunshine at the sparkling outdoor pool and sundeck area. Stay active in the fully equipped fitness center with modern equipment. Relax with a refreshing drink at the Poquito Bar and enjoy casual dining in the warm atmosphere of Desert Rose restaurant. Host business meetings or events in over 13,000 sq. ft. of flexible Houston meeting space at the Hilton Houston Southwest hotel. The Grand Ballroom is perfect for conferences and the Atrium and Regency areas provide a wonderful backdrop for wedding receptions. ... more   less 

Additional Information about Hilton Houston Southwest

Address: 6780 Southwest Freeway, Houston, TX 77074-2102
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range: $82 - $161 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Houston Southwest 4*
Number of rooms: 292
Reservation Options:
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Also Known As:
Hilton Houston Southwest Hotel Houston
Houston Hilton
Hotel Style:
#25 Luxury Hotel in Houston
#92 Business Hotel in Houston
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