The room was clean, but quality of pillows were poor, robes were worn, thin and didn’t even have a belt. The bathroom shower had low water pressure. The internet was out for >24 hours, but were told at check in that it would be fixed ASAP, which didn’t happen. When asked about reimbursement or free parking given no internet availability, was told by front desk that they could not make this decision. Wouldn’t give contact info for manager other than her email. Room service was incredibly slow. Overall highly frustrating stay as could not get any work done without internet. Would not recommend staying here.
We stayed here during the COVID era hen services are reduced, such as daily room Cleaning. This hotel is ideally situated in the medical and museum district. It is large and modern. Many restaurants are nearby. Parking is connected to the hotel and there’s valet service. Our room was spacious, comfortable and clean. The staff was friendly and helpful. This was our second stay there because the first was so pleasant.
Horrible noisy room. 3am and I still cant sleep. Called front desk to ask if all rooms are this way? She just said they havent gotten any complaints. I am not sure if this is typical of downtown? Sounds like I am sleeping next to a jet engine. Dont stay near room 2111.
A Nice Business Stay in February In February, we were in Houston, for my wife to attend several meetings at the Texas Medical Facility, and for the second time, we stayed at the Marriott Medical Center Hotel. We arrived before check-in, so I did the formalities, while my wife went to her first meeting in the Marriott - others would be all around the Medical Center complex, so very convenient, and a short walk to each. I headed to Paladora for some wine, and was soon checked into Room 803. Being Marriott/BonVoy Platinum, I got two bottles of water - no room upgrade, as the hotel was full. Room 803 was nice, with a comfortable king bed with four comfortable pillows. It was utilitarian, and obviously designed and outfitted with the business traveler in mind. It had a desk unit, with a nice task lamp, a chair and reading lamp, a large, flat-screen TV, several sets of drawers, a Mr Coffee coffee maker (my least favorite, only equaled by the Cuisinart 1-2 cup units in Hilton hotels), a min-fridge (empty), and loads of AC and USB outlets - essentially everywhere one looked. Plus, the combo telephone/clock/radio had a nice spyder of connectors for charging various devices - and plenty of horizontal space to place them on. As we are on the road most of the year, we have come to appreciate multiple outlets, as we seem to have more and more devices, in need of charging. I cannot recall a hotel room, in any chain (and this goes for Asia, Europe, Australia and the USA), that had more outlets. While small in square footage, it was still well-equipped. At the entrance, we had an ample closet w/ double “plantation doors,” and inside were a horizontal, floor-mounted safe, an iron and ironing board. The small bathroom had a nice walk-in shower (a positive for my wife, with two artificial hips), with both a wand, and a shower head. We always had good hot water, and good water pressure. We had a full compliment of This Works bath amenities and soap. The towels were soft, and in great condition. There was a metal magnifying mirror on the small vanity with a single sink. Below, there was a shelf with more towels, and space for toiletries, as the vanity space was rather limited. The bathroom had a frosted glass door, for privacy. We had a single thermostat, which worked very well, and we were able to keep the room at a very comfortable temperature for the entire stay. If there was a negative, other than the square footage, it would probably be the view. We could see the tower of the Marriott, Methodist Hospital across Fannin St, and the outdoor patio, several floors below - that was about it. During this stay, the weather was not good, with a fair amount of cold rain. It was nice that my wife’s meetings were either in the Marriott, or the Medical Center Complex, with lots of covered connecting walkways. Even with a METROrail (light rail) stop immediately in front of the hotel (stop #12), I spent more time in the Marriott, at Driscoll’s (the mezzanine restaurant), or Paladora (a nice bar, also on the mezzanine), though we did dine off-property a bit. I also stopped into the Starbucks Coffee Shop, in the lobby, next to the lobby retail shop. This Starbucks has only a few small tables in the lobby, but then there is plenty of comfortable seating in the lobby, and also on the mezzanine level. If one wanted a larger, more traditional Starbucks, there is one a half-block up Fannin Street. There are many other dining options, within the near-by blocks from the hotel, plus with the METROrail out of the front door, the options are unlimited. There is also a wheelchair ramp up to the lobby from the Fannin Street entrance. We also printed our boarding passes at the kiosk in the lobby, before our car came to take us to IAH, to fly home - very convenient. Though the entrance is a bit tough to find (being located in a parking garage entrance, off of Fannin Street), if coming via cab, or auto (non-check-in entrance is on Fannin), the hotel is very centrally located for the vast medical complex, and is close to Rice University, Rice Village and Hermann Park. We had little interaction with the staff on this stay, but all were very pleasant and everyone was helpful. We wanted for nothing these nights.…
I am a Marriott rewards member and book this hotel because I've always had a good experience here being close to my doctors and things… However upon arriving today I find that we're having to use the service elevator which is filthy as well as only one restaurant with a very limited menu… The rooms were fine as far as I know… But with COVID-19 I would've thought this place would have been cleaner in the lobby, in the elevators Etc.… Absolutely unacceptable for the price they get for this place… Very disappointed in my stay if I had known this hotel was undergoing this I would've chosen another Destiination… I can only leave a review if I'm handed some sort of comment form from the hotel… Just a heads up everyone…This is the Way to the elevator as well as the elevator itself…
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