Waitress Deborah excellent and food excellent ..we have stayed here 3 times now..and everytime it's excellent.. we have had waitress Jerusalem too..staff and service and food.always excellent I highly recommend
Overall, we were very happy with our stay at this hotel - it was 4.5 out of 5 stars. There was a bit of miscommunication about our early check-in request so that was a little frustrating but Angie did try to get us in early. As a platinum member, I was upgraded to an executive suite so that was a nice surprise. All of the staff we met were very friendly. We appreciated Maraceli and Roxie in the M Club lounge for taking care of us during our visit. They were both very sweet and welcoming! The executive suites are near the elevators but the noise wasn’t too bad. They also have connecting doors to other rooms on both sides, so that’s something to be aware of. The bathroom was a little tight, especially when trying to close the door to the shower and toilet. But there was plenty of counter space so that was a plus. The room also has a mini fridge, microwave and bar sink so that was a bonus. The M Club Lounge covered most of our meals - daily buffet breakfast, afternoon hors d’oeuvres and evening dessert. Would definitely stay here again. Note: The parking situation is a little dicey — the spaces are *really* tight. If you have an SUV you might want to make sure your car is under the height limit. The garage is shared with the hospital next door. It’s $15/day for self Park but that’s not in/out privileges.…
We had a very enjoyable trip to Houston. The staff was very accommodating. A couple of staff went far above and beyond. Mariselli in particular made us feel like family. She seems to be a perfect fit for her position as she loves people, and it shows. Roxie was also wonderful and looked for us each day. We will definitely be back.
The Marriott Houston Medical Center is an excellent hotel. The location is central for all those who have business with one of the many medical faculties. Everything is in walking distance. The breakfast at the Main and Green is really great and Maraceli who works at the Lounge is very attentive and friendly to the guests. The rooms are clean and the staff really friendly. This Marriott in Houston is my preferred place to stay when I travel to H Town.
We had a wonderful stay at the Marriott! Two people in particular stood out with their above and beyond service at the M lounge. Roxie and Maraceli took such good care of my parents and myself and we felt so at ease. We can’t say enough good things about their service orientation and their incredible service and support. We will definitely stay here again!
On our recent trip to Houston. Our hostess at the M lounge, Macareli was so attentive. Her genuine love for all the guests was refreshing. The lounge was always clean and stocked. We enjoyed our time there.
Very nice hotel, staff was phenomenally helpful, friendly, and welcoming. Everyone from valet, housekeeping, food service, and front desk was wonderful. Maraceli, in the M club was lovely and kind. Every morning she had our drinks and spaces set and she was very kind to our son
So there is that girl on the reception who services everyone with a very gentle smile and at the same time it helps everyone and each one in hotel , me and my family really liked how she helps us and how to make things much more easier and enjoyable and how she is very open and joyful to help us even if we kept talking to her hours on the reception. That girl is TESS . ❤️❤️❤️❤️❤️ Any one wants to enjoy their stay go directly to TESS on the reception
The employees at hospitality organizations are core to these organizations. My check-in experience wasn’t pleasant, and my room wasn’t to my expectations, However, my experience at the M lounge during my 6 day stay changed all of that! Maricela greeted and attended to us every morning. She was pleasant and friendly. She made the lounge feel like home with the service she provided. She just did her job professionally and she cared. I felt it and it made me feel like I’d want to come back and stay at this hotel on my next trip because she made the stay pleasant and memorable. Thank you Maricela for being you, and thank you Marriott for having her, you should hire more people like her.
As last time we stayed outstanding visit this past weekend to the zoo and others nearby places. Elite recognition awesome as a titanium member. And as we visited the museums the place was centrally located to the train for east access. Dont forget rice village is around the corner if you need variety from the great hotel restaurants. Absolutely will be back. Side note. If you don’t have elite access to The lounge it’s an outstanding amenity.
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