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Holiday Inn Houston SW - Sugar Land Area

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Holiday Inn Houston SW - Sugar Land Area
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33 Reviews from our TripAdvisor Community

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Showing 32: English reviews
Louisiana
Level Contributor
33 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed August 9, 2016

The hotel is clean. There is a restaurant in the hotel (no free breakfast). The food's fine at normal hotel prices. Flat screen TVs in room is a little bigger than I'm used to in hotels (its bigger than 32"). Free WIFI, elevators aren't too noisy although my room is far enough away I wouldn't hear it if it was.... More 

Helpful?
Thank b9762
Joelhey B, Front Office Manager at Holiday Inn Houston SW - Sugar Land Area, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear about your compliments of the staff and the facility. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Joelhey B. Front Office Manager More 

Level Contributor
4 reviews
5 of 5 stars Reviewed August 3, 2016 via mobile

My wife, my two childrens and I visit our family on Houston. After be dissapointed fron previous stayed hotel we decide to move on our last night on thus holiday inn. Looks Recently updated. Excellent front desk attention. Very clean rooms. I recomend to stay.

Helpful?
Thank Swami H
Joelhey B, Front Office Manager at Holiday Inn Houston SW - Sugar Land Area, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Joelhey B Front Office Manager More 

Houston, TX
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed July 8, 2016

Our A/C at home went out so we checked into this hotel hoping for a good night's sleep. The first room we were shown to was on the second floor. The minute we opened the door, we were hit with the horrible smell of strong mold. We went right back to the front desk and asked for another room. The... More 

Helpful?
Thank brockpeters
Joelhey B, Front Office Manager at Holiday Inn Houston SW - Sugar Land Area, responded to this review

Dear brockpeters, Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the inconveniences you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely, Joelhey B. Front Office... More 

New Orleans, Louisiana
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 2, 2016

I enjoyed the Holiday Inn Houston. Everything was really neat and fresh when we got to the room. Check in and check out was really quick and the breakfast was delicious! The only complaint I have was we did see a small roach come out of our air conditioning unit, thank god it was small and that the entrance to... More 

Helpful?
1 Thank Brittany B
Joelhey B, Front Office Manager at Holiday Inn Houston SW - Sugar Land Area, responded to this review

Dear Brittany B, We certainly appreciate your feedback and thank you for the compliments!  It's something our staff takes great pride in. We hope to welcome you back again soon! Sincerely, Joelhey B. Front Office Manager More 

Ystad, Sverige
Level Contributor
273 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
4 of 5 stars Reviewed June 25, 2016 via mobile

Nice Spacious rooms, clean and felt new! Good service At reception, although he was alone when we arrived and a line was forming he worked fast and was Nice! Breakfast could be included !! 10$ for a so and so buffé was bot worth IT. Close to highway but dead silent in The rooms!! Good stay over all!

Helpful?
1 Thank VeronicaSjogren
Joelhey B, Front Office Manager at Holiday Inn Houston SW - Sugar Land Area, responded to this review

Dear VeronicaSjogren, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and for complimenting our team member. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Joelhey Front Office Manager More 

Los Angeles, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 31, 2016

Everything at this hotel was broken, main thing is the elevator myself and a couple other people were stuck on the elevator for 30 minutes, no hot water, only one person working at the desk I felt so sorry for the young lady Nicky because she was taking all the heat for something that is clearly out of her control.... More 

Helpful?
1 Thank Nonewfriends85
Joelhey B, Front Office Manager at Holiday Inn Houston SW - Sugar Land Area, responded to this review

Dear Nonewfriends85, Thank you for your feedback. We understand and apologize for the inconvenience caused by the elevator and hot water. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We hope for the opportunity to make this up to you the next time you are in the area. Sincerely, Joelhey... More 

Houston, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 30, 2016

They only had one elevator working when I checked in. About an hour later, I hear the alarm going off from one of the elevators. There were children stuck inside for 20+ minutes and nobody ever came to check or help. There was no hot water the entire stay. So imagine taking a cold shower and then having to walk... More 

Helpful?
1 Thank lilfeezy4
Joelhey B, Front Office Manager at Holiday Inn Houston SW - Sugar Land Area, responded to this review

Dear lifeezy4, Thank you for your feedback. We understand and apologize for the inconvenience caused by the elevators and hot water. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We hope for the opportunity to make this up to you the next time you are in the area. Sincerely, Joelhey... More 

San Antonio, Texas
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed May 12, 2016

I was looking forward to taking this trip since I was in town to see the Beyoncé concert and the staff was one of the main reasons for this review. When we arrived the front desk agent Nikki was outside on a smoke break which is something I did not think should be done in the front of the hotel.... More 

Helpful?
2 Thank Alex J
Joelhey B, Front Office Manager at Holiday Inn Houston SW - Sugar Land Area, responded to this review

Dear Alex J, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better... More 

Concord, New Hampshire
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed April 8, 2016

This hotel is right next to a very busy freeway yet the noise inside was almost imperceptible. We asked to be put on the back or quiet side and the accommodated our request. We have traveled frequently throughout the U.S. but have never been in a cleaner more well kept hotel. The staff was extremely friendly and helpful, the rooms... More 

Helpful?
1 Thank hayseedtheredneck
Joelhey B, Front Office Manager at Holiday Inn Houston SW - Sugar Land Area, responded to this review

Dear hayseedtheredneck, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again! Sincerely, Joelhey Front Office Manager More 

Lowville, New York
Level Contributor
28 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 stars Reviewed April 7, 2016

Visited Houston for the final four and booked hotel thru Delta Vacations. Check in went well and the room was OK but would have enjoyed a fridge. Long day of traveling from NY and was looking forward to a beverage and some dinner. Bar was not crowded and ordered a drink and a menu. It seemed like everything we ordered... More 

Helpful?
2 Thank Drysdale
Joelhey B, Front Office Manager at Holiday Inn Houston SW - Sugar Land Area, responded to this review

Dear Drysdale, Thank you for your feedback. We understand and apologize for the inconvenience caused by not having the hot water. It is our goal to consistently provide superior service and accommodations and your comments are very important to us. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Business Center with Internet Access
  • Banquet Room
Official Description (provided by the hotel)
Our newly renovated Holiday Inn(R) Hotel promises a warm welcome, efficient check-in and upgraded amenities. Our property offers travelers easy access to the best of Houston and Sugar land, so you can travel beyond the area with ease. Hosting an event is a breeze since we offer over 6,800 square feet of flexible meeting/banquet facilities. If you need a space to prepare for an event or finish paperwork, take advantage of our 24 hour Business Center. Southern hospitality meets sophisticated cuisine at our full-service App8ite Bar and Grill which features a daily happy hour and chef special. At night, enjoy exercising at our onsite fitness center or take a dip in sparkling indoor and outdoor pools. We hope to welcome you soon! ... more   less 

Additional Information about Holiday Inn Houston SW - Sugar Land Area

Address: 11160 Southwest Fwy, Houston, TX 77031-3602
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range: $79 - $119 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Houston SW - Sugar Land Area 3*
Number of rooms: 207
Reservation Options:
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Also Known As:
Holiday Inn Houston Southwest-Hwy 59s @ Beltway 8 Hotel Houston
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