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Holiday Inn is usually my go to. Because of the massive flooding caused by hurricane Harvey I think they are doing a fine job. So I won't criticize the effort. I can say that the front office staff is a bit less than the normal...More
Response from IHGService, Guest Relations Manager at Holiday Inn Houston SW - Sugar Land AreaResponded 2 weeks ago
Thanks for choosing Holiday Inn Houston Sugar Land Area TX and leaving your honest feedback.
I am sorry to read that your stay was not exceptional because of some issues, particularly with the level of service received and dining experience. I am sorry...More
We were there for US cricket team trials, they look after us very well, I must recommend this hotel yourself and group, nice breakfast and well versed staff. Location is next to major highway, restaurants are nearby.
1 Thank MUJTABA1967
Response from Joelhey B, Guest Relations Manager at Holiday Inn Houston SW - Sugar Land AreaResponded March 31, 2017
We are delighted to here your compliments and glad to know that you have enjoyed your stay with us!
We look forward on having your team again soon!
We ended up stranded at this hotel due to hurricane Harvey and the negligence of the hotel staff. Flood waters came up suddenly overnight while we were sleeping and the hotel only alerted guests on the first floor. We woke to a very flooded hotel...More
Response from IHGService, Guest Relations Manager at Holiday Inn Houston SW - Sugar Land AreaResponded 4 weeks ago
Thanks for taking the time to leave feedback. I'm sorry to hear that you were let down by the accommodations and overall service level provided during your stay. The inconvenience these and the condition of our property during the Hurricane caused are not...More
I booked a room at this Holiday Inn through Expedia.com hours before arriving at the hotel late one Saturday night. Upon arrival at the hotel, I noticed the male attendant arguing with another patron; never a good sign. Thereafter, he got into an argument with...More
2 Thank Kareem R
Response from Joelhey B, Front Office Manager at Holiday Inn Houston SW - Sugar Land AreaResponded August 17, 2017
Dear Mr Kareem,
We sincerely apologize for the inconveniences.
Your reservation was just created prior to your arrival therefore the front desk was unable to find your name when you check-in. To expedite the process, front desk offered to have you booked at the hotel...More
...so when you come in from the heat you expect your room to be nice and cool. Our room did not get cool. I was sweating in my sleep and I'm cold natured. Our room was on the 3rd floor and our travel companion was...More
Response from Joelhey B, Front Office Manager at Holiday Inn Houston SW - Sugar Land AreaResponded July 12, 2017
Dear Ms. EvetteD,
We appreciate your compliments about the staff and the hotel in general.
We apologize for the inconveniences about the air conditioning in your room.
Thank you for bringing it to our attention so no other guest will be affected.
We hope to...More
$88 - $142 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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United States >
Texas Gulf Coast >
Also Known As
Holiday Inn Houston Southwest-Hwy 59s @ Beltway 8 Hotel Houston