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Crowne Plaza Houston River Oaks

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Crowne Plaza Houston River Oaks
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1,514 Reviews from our TripAdvisor Community

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Showing 1,449: English reviews
Orange, Texas
Level Contributor
8 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 days ago NEW

The location of this hotel is excellent. Close to shopping and restaurants. Our room was comfortable and clean. The front desk staff was very welcoming and helpful. The hotel halls needed updating. The elevators were dirty. The parking garage is very convenient. We did not valet park.

Helpful?
Thank Cynthia T
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review

Hello Cynthia and thanks for a 4 star review. I will share your comments on the elevators with housekeeping. Please come back and see us again! Best regards, Debbie More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 days ago NEW

recently I was taking a trip to corpus Christie and stayed at this hotel in Houston. typically when I stay at Crowne plaza's, my experience has always been a good one. This particular time it was not. The key card machine was down and they had to manually open our room for us. several hours later, they still did not... More 

Helpful?
Thank Jeff B
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review

Hello Jeff and thanks for the feedback. I am very sorry about the key machine not working and for your dissatisfaction with my hotel. I will share with my manager. I hope that you will come back and give us another try! Best regards, Debbie More 

Manchester, United Kingdom
Level Contributor
34 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

Concierge and shuttle staff are helpful. The Galleria is close by. The breakfast room is bright with an excellent egg chef and good food selection. Unfortunately the bedrooms and corridors are very tired, particularly the carpets which look grubby. My room lock needed fixing too.

Helpful?
Thank LouD46
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review

Hello LouD46 and thanks for a 4 star review! We appreciate your feedback and are working to make improvements. Glad that you enjoyed the breakfast! I'll check to see what room you were in but if you could email me so that we can fix the lock I'd appreciate it. dhollier@pacificahost.com Best regards, Debbie More 

Austin, Texas
Level Contributor
50 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is a 40 year old hotel that has been renovated nicely. Polite check-in; my first room was by both the vending machine & elevator - my room preferences indicate away from elevator. They moved and upgraded me to another room (suite). Rooms are very clean and nicely furnished. The suite had a very large bathroom. Bed was comfortable. No... More 

Helpful?
Thank Howintex
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review

Hello Howintex and thanks for the 4 star review! I am glad that you enjoyed your stay. There should be a rate that has breakfast for 2 included. I am sorry that you didn't find it. Please come back and see us again! Best regards, Debbie More 

Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

I attend the ihg reception every wednesday and always have a great time. Im a huge fan of this hotel. Over the years I have made alot of new friends that I look forward to seeing every week. Im glad to see that Mandy is back on wednesdays.

Helpful?
Thank juswag
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review

Hello Juswag and thanks for the nice feedback. Glad that you enjoy the recepton! Please come back and see us again! Best regards, Debbie More 

2 reviews
5 of 5 stars Reviewed 3 weeks ago

I started attending the Wednesday happy hour social and love it! Everyone is so friendly and I really enjoy to wind down with complimentary cocktails after a long day. I have met many great people and the reception has turned out to be a great networking event! Mandy & Debbie host the reception and hgave introduced me to some potential... More 

Helpful?
Thank Nicole C
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review

Hello Nicole and thanks for the 5 star review! Glad that you enjoyed yourself and hope to see you again soon! Best regards, Debbie More 

Memphis, Tennessee
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
2 of 5 stars Reviewed 3 weeks ago

This is my second week staying at the Crowne Plaza in River Oaks in Houston, TX on Business. First the positive aspects of this hotel 1. Great location to my office and the Galleria 2. My room even though a bit dated is comfortable and good size 3. The shuttle service to shopping/restaurants with 3 miles radius Now the Poor/negative... More 

Helpful?
1 Thank kenx
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review

Hello Kenx and thanks for the feedback. Glad that you like our location and room size along with our shuttle. I am sorry about the customer service. I will share your comments with my management as this is not the experience we want our guests to have. I hope that you will give us another try. Best regards, Debbie More 

Level Contributor
198 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

Slow and rude check in. The same young lady at front desk even used profanity when asked about getting salt. The room was clean but seemed like it was decorated in the 80s. The location is the best thing about hotel. Everything else was terrible & they charge for parking.

Helpful?
1 Thank Runnin26
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review

Hello Runnin26 and thanks for the feedback. I am sorry that you were not happy. I will share your comments with my manager. I hope that you will give us another try. Best regards, Debbie More 

1 review
5 of 5 stars Reviewed 4 weeks ago

Our stay at theCrowne Plaza Houston Ricer Oaks in Houston was a nice surprise. Our room included a free breakfast buffet & was booked through MD Anderson answers. We were also provided with free parking & shuttle to all of my Mom's appointments. Our room was spacious, the beds comfortable, & housekeeping did a great job. It is an older... More 

Helpful?
Thank Debbie R
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review

Hello Debbie and thanks for a nice 5 star review! I am very happy that you enjoyed your stay and that our hotel met your needs. I'll share your compliments with Zara and thanks for sharing with us. Please come back and seeing us again! Best regards, Debbie More 

Houston
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

I have come back to this hotel months later and they have still yet to disappoint. When I checked in, Anna Marie Hussan greeted me with a smile and thanked me for choosing this hotel. It is a great place to stay where the service is so good and it feels like home.

Helpful?
Thank CW4200
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review

Hello CW4200 and thanks for a 5 star review! I will share your comments with Ana Maria. Glad that it feels like home! Please come back soon! Best regards, Debbie More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Center with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Come and discover the best location in Houston! The Crowne Plaza Houston River Oaks is centrally located in the center of it all! You are a short ride to the Galleria area, the Texas Medical Center, Reliant Park, Toyota Center, Minute Maid Park, the George R. Brown Convention Center and the Central Business District. There are also dozens of restaurants and nightlife in walking distance or take the hotel shuttle anywhere in a 3 mile radius. Guest rooms are very spacious and well appointed with microwaves and micro-fridges in every room. Throughout our hotel, you will encounter eclectic yet elegant design. Comfortably relax in restyled conversation areas and let us take care of you with warm Texas hospitality. To enhance your stay please know that we are prepared to cater to your every need, and we are proud to offer the Sleep Advantage, Quiet Zone & Guaranteed Wake Up Call programs to help ensure you get the best sleep possible and start your day right. For your business needs you can count on complimentary High-Speed Wireless Internet throughout the hotel, a full service business center, complimentary shuttle service to nearby offices and coffee in the lobby. The Crowne Plaza Houston River Oaks is located near Greenway Plaza, Occidental, Koch Industries, Chevron, Fugro, University of Houston, Rice University, TSU, Houston Baptist University to name a few. We look forward to serving you. ... more   less 

Additional Information about Crowne Plaza Houston River Oaks

Address: 2712 Southwest Fwy, Houston, TX 77098-4607
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range: $83 - $173 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Houston River Oaks 3.5*
Number of rooms: 354
Reservation Options:
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Also Known As:
Crowne Plaza Houston River Oaks Hotel Houston
Hotel Style:
#47 Best Value Hotel in Houston
#49 Business Hotel in Houston
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