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DoubleTree by Hilton Hotel & Suites Houston by the Galleria

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Traveler (158)
Room & Suite (90)
Dining (10)
Overview
  • Excellent58%
  • Very good19%
  • Average10%
  • Poor7%
  • Terrible6%
Travelers talk about
“double tree”(39 reviews)
“front desk”(73 reviews)
“dining table”(6 reviews)
AMENITIES
Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star accommodation
All hotel details
Additional information
Offers from DoubleTree by Hilton Hotel & Suites Houston by the Galleria
Special Offer: Double Points, Every Stay
Hotel deals
Offers from DoubleTree by Hilton Hotel & Suites Houston by the Galleria
Special Offer: Double Points, Every Stay
Hotel deals
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Rooms
Aug 26Aug 27
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (850)
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812 results
Traveler rating
473
147
85
58
49
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LanguageEnglish
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473
147
85
58
49
Show reviews that mention
All reviewsdouble treefront deskdining tablefull kitchenupgraded to a suitevalet staffroom serviceself parklobby barper dayliving roomhome away from homebusiness tripfitness centerpinkywalgreensrenovation
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1 - 5 of 812 reviews
Reviewed 2 days ago via mobile

I arrived and parked in self park, only to realize that not only do I have to pay as I enter ( no option to add parking to my hotel bill) but there is no elevator so I have to carry my own bags down...More

Thank Sarah C
Hotel's Favorite
Reviewed June 22, 2018 via mobile

This hotel has been newly remodeled. The lobby area is very spacious. The bar area is open and nice. The food here in the bar area is actually very good as well. The breakfast on the second floor is very good. My waiter Kona was...More

Thank car5mom
Response from hotel_mgmt_team_365, Manager at DoubleTree by Hilton Hotel & Suites Houston by the GalleriaResponded June 25, 2018

It was a pleasure to have you join us while in Houston, and we are delighted to learn that your stay was excellent. We appreciate you noting that Kona’s helpful service and spot-on recommendation of the Full American Breakfast Buffet started your morning right, and...More

Reviewed 2 days ago via mobile

Josh was very friendly and professional would highly recommend to friends and family if you are visiting Houston area. The convenience was awesome. I will definitely be returning. This is my 2nd time and I'm not disappointed

Thank Augustine L
Reviewed 5 days ago via mobile

Thank you for helping us with a quality room, the kids loved the cookies. Daniel, your customer service was on point, unfortunately that seems to be rare these days in the service industry. Hilton is lucky to have you! Everything was clean and comfortable.More

Thank nikkitoon79
Response from hotel_mgmt_team_365, Manager at DoubleTree by Hilton Hotel & Suites Houston by the GalleriaResponded 4 days ago

We were delighted to welcome you and yours to Houston, and we are pleased to learn that your room suited your needs perfectly. Our staff prides themselves on providing exceptional service, and it always makes our day to read comments like yours. As you discovered,...More

Reviewed 6 days ago via mobile

Keno was an awesome bartender and is well at taken care of any customers attending the bar with awesome attitude towards everyone! I would recommend anyone coming to doubletree to sit at the bar and allow Keno to serve them with the best drinks and...More

Thank Billy Ray G
Response from hotel_mgmt_team_365, Manager at DoubleTree by Hilton Hotel & Suites Houston by the GalleriaResponded 4 days ago

Hi Billy Ray, Thank you for taking a moment to highlight the exceptional service provided by Keno during your time at the DoubleTree Houston by the Galleria. Keno is a shining star in a constellation of many on our team, and we are thrilled that...More

View more reviews
About
Awards & Recognition
GreenPartner
Amenities
Top amenities
Pool
Restaurant
Fitness Center with Gym / Workout Room
Room Service
Bar/Lounge
Hotel Amenities
Business Center with Internet Access
Room Service
Pets Allowed ( Dog / Pet Friendly )
Wheelchair access
Shuttle Bus Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Non-Smoking Hotel
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Outdoor pool
Details
Price range
$113 - $210 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#23 Luxury Hotel in Houston
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
$113 - $210 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#23 Luxury Hotel in Houston
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveler (158)
Room & Suite (90)
Dining (10)
Pool & Beach (6)
Business Center & Event Rooms (16)
Questions & Answers
Ask a question
Jane-ChchNZ
May 21, 2018|
AnswerShow all 2 answers
Response from 5353HOU | Property representative |
Super shuttle but we suggest booking this online before you leave NZ
0
Votes
JESSE G
March 11, 2017|
AnswerShow all 4 answers
Response from 5353HOU | Property representative |
relatively convenient- it is about 8 miles - 15 - 20 minutes by car.
0
Votes
lunchpie
Short story: Omg, I was walking from the front desk trying to get token for a wash. The Manager thought I was off the street and the manager called the police to put me out the Hotel. Long story: December 3, 2016. About 2pm The Manager On Duty ( and 3 other employees called the Houston Police to have me extracted from the hotel. Even thou I made it clear to them that I am and have been a guest in the hotel many time before. These 4 employees followed me about the hotel. One of them followed me into the men's room while I was sitting on the toilet. This went on for 20 - 30 mins then houston police showed up. Omg they called HPD! In the Lobby in front of guests the 4 of them and the police surround me in a attempt to subdue fashion. (at one point the office threatened to put hand cuffs on me) Finally the valet person who parked my car name Mrs. Treasure (African American woman) walked over close enough for me to see her. I then pointed to her for help. I spoke out "help me please, tell them you parked my car" Treasure assured them I was a guest. Just when I thought it was over the (MOD) Guest manager asked the officer to be sure I was a guest and escort me to my room. (My Laundry was still in the washer on the 2nd floor awaiting to be washed) when me and the officer got to the room I knocked on the door after 3mins or so my wife woke out of her sleep and opened the door. she was frightened when she saw me standing with the officer. We were so upset with what happened we cut our stay short and checked out. ‎OMG, I left my laundry in the washroom at the Doubletree. Class Action.
December 11, 2016|
AnswerShow all 3 answers
Response from 5353HOU | Property representative |
Dear Sir, What you describe is indeed an unfortunate sequence of events. In thoroughly reviewing this with the team you mention I can share that this scenario was a result of your refusal to share your name and room # when... More
1
Vote
Room Tips
"Top floors offer great views, but slow elevators."
Read review
"If you want a fridge in your room check when you book that your room will have one."
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"good location, good swiming pool"
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"Book in advance, prices much lower."
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