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DoubleTree by Hilton Hotel & Suites Houston by the Galleria

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DoubleTree by Hilton Hotel & Suites Houston by the Galleria
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143 Reviews from our TripAdvisor Community

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Showing 134: English reviews
1 review
5 of 5 stars Reviewed 4 days ago NEW

Love this hotel! It's not only the convenient location or rooms that have balconies with commanding views, but its the customer service that sets it apart--big ups to Joshua at the front desk for a welcoming smooth check in.

Helpful?
Thank Sean9mac
Blake H, Guest Relations Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, responded to this review

Dear Sean M, Thank you for sharing your review of your stay with us at DoubleTree Houston Galleria. We appreciate your personal shout out to Joshua and the rest of our team for providing you with excellent service. We're happy to hear that you thoroughly enjoyed your room and the view from your private balcony. Our team looks forward to... More 

2 reviews
5 of 5 stars Reviewed 4 days ago NEW

The hotel and it's staff are very nice and extremely pleasing. It's a pet friendly hotel which is very important to me. I would stay here again. My only issue was the dampness of the room and I couldn't get it cool enough. The dampness was due to the rain being experienced but the cooling unit should have handled a... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Wendy W
Blake H, Guest Relations Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, responded to this review

Dear Wendy W, Thank you for sharing your experience with us at our fantastic location in Houston... Just steps from The Galleria, and countless dining, shopping, and attraction offerings available in the local area. We see that our pet friendly accommodations were an added benefit to you as well. We appreciate your feedback regarding the opportunity to improve in your... More 

Arlington, United States
1 review
4 of 5 stars Reviewed 4 days ago NEW

I've stayed at more than a few DoubleTrees on business, it is my preferred hotel. I hadn't been to this one in Houston before but I had a good experience there. First off, their lobby is very stylish and well maintained. The suite they put me in was excellent and I could not have asked for better service.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Giuseppe B
Blake H, Guest Relations Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, responded to this review

Dear Giuseppe B, Thank you for taking the time to write a review of your most recent stay with us at DoubleTree Houston Galleria. We're proud that we've become your preferred hotel for business travel and that our Houston location lived up to your expectations. We see that you were a fan of our recently evolved lobby and accommodations and... More 

atlanta, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

The suite was clean ,had a great view and the staff was pleasant. The cookie was delicious and warm. We had an amazing stay. I highly recommend the DoubleTree at the Gallereia in Houston. Great location

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Tonya K
Blake H, Guest Relations Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, responded to this review

Dear Tonya K, Thank you for sharing your review of your excellent experience with us in Houston. It's a pleasure to read that our team members provided you with outstanding service throughout your stay at our fantastic location, just steps from The Galleria shopping center and all the local area dining, shopping, and attractions. We appreciate your recommendations to our... More 

dhahran, Saudi Arabia
1 review
5 of 5 stars Reviewed 1 week ago NEW

The remodeling of this hotel made a big difference. the location is optimum. The suites re big and roomy. the breakfast staff is very welcoming and genuine. The overall experience is extremely positive.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Adnan B
sam k, General Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, responded to this review

Thank you for the accolades! We genuinely appreciate your acknowledging the renovations and our great Breakfast service team! Above all thanks for making us your choice hotel when you are in Houston. More 

Houston, Texas
1 review
5 of 5 stars Reviewed 1 week ago

Staying at this lovely hotel has been a wonderful experience. Everyone was very friendly extremely nice and welcoming. I would recommend this hotel to anyone who's looking for a great place to get away!

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank jasmenw
Blake H, Guest Relations Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, responded to this review

Dear jasmenw, Thank you for sharing your review of your wonderful experience with us at DoubleTree Houston Galleria. We are proud to read that our team members provided you with friendly, helpful service and appreciate all of your recommendations to our future guests. We look forward to your next visit and welcoming you back with another warm DoubleTree cookie! More 

Houston, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Compare this to a public bathroom during a parade ....... Dirty, classless people and staff .. Its a mess .. Topless people in elevators, had to wait to 5 hours to check in.. At 6 pm.. Elevators squeaking

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Ahmed A. A
sam k, General Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, responded to this review

We are very concerned in reading your comments. This does not reflect to our hotel housekeeping standards and certainly not ours. Clearly our attempts to make it right during your stay were not to your satisfaction and that you were uncomfortable sharing the elevators with other guests going to and from the pool area in appropriate attire. More 

Deerfield Beach, Florida
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My family and I stayed at this hotel for 13 days due to treatment at MD Anderson. We booked a suite because we needed a kitchen. The room was very large, clean, and quiet which was needed for the extended stay. We were very pleased with this hotel and will definitely stay here for any follow up appointments. We also... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Debtriptoitaly
Blake H, Guest Relations Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, responded to this review

Dear Debtriptoitaly, Thank you for sharing your review of your excellent experience with us in Houston. It's a pleasure to hear that our suites were the perfect fit for you during your 13 day visit and that you were able to spread out, cook, and relax with ease. Many of our guests stay with us due to our convenient location... More 

College Station, Texas
Level Contributor
4 reviews
4 hotel reviews
1 of 5 stars Reviewed 2 weeks ago via mobile

Had the worst experience in my life .. Had to wait from 6PM to 10PM to check in .. They said cleaning staff quit and they don't have clean rooms.. They were not even apologetic about it.. When we checked in, the elevator was squeaky, people walking in the lobby topless coming out of the pool.. Classless staff, classless guests... More 

Helpful?
Thank Al E
sam k, General Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, responded to this review

You were disappointed and we do apologize for the wait for your accommodations. This was a very heavy check in /out day. We suggest that the apparent decorum of your fellow guests was perhaps a reference to guests going to / from the pool area in their swimming attire (tops). Your experience is clearly not reflective of our hotel or... More 

Cleburne, Texas
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

When I think of Double Tree, I think of high standards, but be willing to pay the price, but I was pleasantly surprised with the hotel. We flew in to Houston the night before our meeting on Southwest. Hobby Airport, their hub, is within 2 miles of this hotel which offers a free shuttle service every 15 - 30 minutes... More 

Helpful?
Thank 41wm
Blake H, Guest Relations Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, responded to this review

Dear 41wm, Thank you for sharing your review of your excellent stay with us at DoubleTree Houston Galleria. It is our number one goal to ensure all of our guests enjoy a clean, comfortable, and convenient stay. Hearing that this was exactly the case for your is wonderful news and we look forward to your upcoming visit next month. We're... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The DoubleTree by Hilton Hotel and Suites Houston by the Galleria welcomes you to Houston, Texas. Our hotel offers travelers an unmatched experience with premier comfort and service. We are located in the heart of the Uptown/Galleria area, famous for world-class shopping, dining, and entertainment. We are steps from the landmark Galleria Mall, featuring over 400 upscale shopping and dining outlets for your pleasure. Guests at our Houston hotel enjoy spacious, residential-sized suites, a swimming pool, and a convenient location near many of Houston's most exciting attractions. Business travelers will also enjoy a quick commute to the Central Business District, Hobby Airport, and George Bush Intercontinental Airport, all of which are just minutes away. In addition to our central location and legendary DoubleTree service, our Houston hotel features thoughtfully designed, spacious Suites and Deluxe Rooms and a wide variety of exceptional services. Relax with all the comforts of home and be close to all that Houston has to offer. ... more   less 

Additional Information about DoubleTree by Hilton Hotel & Suites Houston by the Galleria

Address: 5353 Westheimer Rd, Houston, TX 77056-5474
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range: $99 - $208 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — DoubleTree by Hilton Hotel & Suites Houston by the Galleria 4*
Number of rooms: 476
Reservation Options:
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Also Known As:
Doubletree Suites By Hilton Houston By The Galleria Hotel Houston
Doubletree Hotel Houston
Doubletree Houston
Hotel Style:
#33 Luxury Hotel in Houston
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