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DoubleTree by Hilton Hotel & Suites Houston by the Galleria

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Traveler (154)
Room & Suite (90)
Dining (10)
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Overview
  • Excellent58%
  • Very good19%
  • Average10%
  • Poor7%
  • Terrible6%
Travelers talk about
“double tree”(48 reviews)
“front desk”(92 reviews)
“full kitchen”(16 reviews)
AMENITIES
Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
4 Star Hotel
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Additional information
Offers from DoubleTree by Hilton Hotel & Suites Houston by the Galleria
Special Offer: Double Points, Every Stay
Hotel deals
Offers from DoubleTree by Hilton Hotel & Suites Houston by the Galleria
Special Offer: Double Points, Every Stay
Hotel deals
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Rooms
Jun 3Jun 4
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1 room, 2 adults, 0 children
Standard Room
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Reviews (757)
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722 results
Traveler rating
410
134
77
56
45
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LanguageEnglish
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410
134
77
56
45
Show reviews that mention
All reviewsdouble treefront deskfull kitchenupgraded to a suiteexecutive loungebusiness staylobby barroom servicegreat customer servicehome away from homeper dayvalet parkingfitness centerpinkyrenovationcheckinhousekeeping
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1 - 5 of 722 reviews
Reviewed yesterday

I am a consultant who travels every week, and I have been staying at this property since Nov 2017. I know almost everyone at the front desk, the bar and the restaurant and all of them are awesome folks who go the extra mile to...More

Thank Shuvamoy S
Response from hotel_mgmt_team_365, Manager at DoubleTree by Hilton Hotel & Suites Houston by the GalleriaResponded today

Hello Shuvamoy, We have always believed that it is the gracious hospitality provided by our team which brings guests back time and again and reviews like yours help reconfirm that. Thank you for promptly alerting our team to resolve your needs, we are pleased that...More

Hotel's Favorite
Reviewed 1 week ago

My stay at this Double Tree was very comfortable. I was upgrade to a suite which was a pleasant surprise. The breakfast buffet was generous and offered a variety of items. The hotel staff, breakfast service staff and the bar staff were all kind and...More

Review collected in partnership with DoubleTree by Hilton
Thank Audie M
Response from Blake H, Guest Relations Manager at DoubleTree by Hilton Hotel & Suites Houston by the GalleriaResponded 1 week ago

Hi Audie M, Thank you for sharing your review of your experience with us at DoubleTree Houston Galleria. We appreciate your comments on the upgrade you received and see you received extraordinary service from our team members. We're glad you had the opportunity to sample...More

Reviewed yesterday via mobile

I was greeted outstandingly and was treated The Hilton Way!! Valet Team were great my husband is disabled and they were great at helping me out especially with me holding on to every suit case. Front Desk made my day when he checked my room...More

Thank Jessy R
Response from hotel_mgmt_team_365, Manager at DoubleTree by Hilton Hotel & Suites Houston by the GalleriaResponded today

Hi Jessy, Daniel and our team thank you for visiting and extend our appreciation of your kind words. Our guest’s comfort is always a priority for us, and we were happy to be able to assist you in finding the room that best suited your...More

Reviewed yesterday via mobile

Stayed for a weekend trip to Houston. Kyrus greeted us at the front desk and made sure our stay was special. I had a other brief interactions with him, and he always made sure my requests were addressed promptly and pleasantly. In general, all staff...More

Thank Elli G
Response from hotel_mgmt_team_365, Manager at DoubleTree by Hilton Hotel & Suites Houston by the GalleriaResponded today

Hi Elli, We are pleased that our welcoming spirit, comfortable rooms, and culinary delights were highlights of your weekend in Houston. Thank you for noting Kyrus and his generous hospitality, he and his colleges appreciate the accolades and are thrilled that you enjoyed your visit....More

Reviewed 2 days ago via mobile

Nice stay just to get away from home #cookies omg the service from Joshua in room dining was phenomenal ! Ask for Joshua ! The food was excellent and my hubby is a picky eater ! Yes to the staycation #livedandloveditMore

Thank Ashley B
Response from hotel_mgmt_team_365, Manager at DoubleTree by Hilton Hotel & Suites Houston by the GalleriaResponded today

Hi Ashley, It is always a treat to provide our friends and neighbors with an opportunity to relax and enjoy a different side of Houston while on “staycation.” We shared your rave review with Joshua and our culinary team, they were beaming with pride and...More

View more reviews
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About
Awards & Recognition
GreenPartner
Amenities
Top amenities
Pool
Restaurant
Fitness Center with Gym / Workout Room
Room Service
Bar/Lounge
Hotel Amenities
Business Center with Internet Access
Room Service
Shuttle Bus Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Outdoor pool
Details
Price range
$114 - $212 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#23 Luxury Hotel in Houston
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
$114 - $212 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#23 Luxury Hotel in Houston
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveler (154)
Room & Suite (90)
Dining (10)
Pool & Beach (5)
Business Center & Event Rooms (16)
Questions & Answers
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JESSE G
March 11, 2017|
AnswerShow all 4 answers
Response from 5353HOU | Property representative |
relatively convenient- it is about 8 miles - 15 - 20 minutes by car.
0
Votes
lunchpie
Short story: Omg, I was walking from the front desk trying to get token for a wash. The Manager thought I was off the street and the manager called the police to put me out the Hotel. Long story: December 3, 2016. About 2pm The Manager On Duty ( and 3 other employees called the Houston Police to have me extracted from the hotel. Even thou I made it clear to them that I am and have been a guest in the hotel many time before. These 4 employees followed me about the hotel. One of them followed me into the men's room while I was sitting on the toilet. This went on for 20 - 30 mins then houston police showed up. Omg they called HPD! In the Lobby in front of guests the 4 of them and the police surround me in a attempt to subdue fashion. (at one point the office threatened to put hand cuffs on me) Finally the valet person who parked my car name Mrs. Treasure (African American woman) walked over close enough for me to see her. I then pointed to her for help. I spoke out "help me please, tell them you parked my car" Treasure assured them I was a guest. Just when I thought it was over the (MOD) Guest manager asked the officer to be sure I was a guest and escort me to my room. (My Laundry was still in the washer on the 2nd floor awaiting to be washed) when me and the officer got to the room I knocked on the door after 3mins or so my wife woke out of her sleep and opened the door. she was frightened when she saw me standing with the officer. We were so upset with what happened we cut our stay short and checked out. ‎OMG, I left my laundry in the washroom at the Doubletree. Class Action.
December 11, 2016|
AnswerShow all 3 answers
Response from 5353HOU | Property representative |
Dear Sir, What you describe is indeed an unfortunate sequence of events. In thoroughly reviewing this with the team you mention I can share that this scenario was a result of your refusal to share your name and room # when... More
1
Vote
Room Tips
"CIty view is fantastic"
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"North side rooms face a busy street, and are not sound-proofed adequately."
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"Ask for top floor room with a view..."
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"High floors, one bedroom King suites with balcony"
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