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DoubleTree by Hilton Hotel & Suites Houston by the Galleria

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5353 Westheimer Rd Across from the Galleria Mall, Houston, TX 77056-5474
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Traveler (381)
Room & Suite (218)
Videos (2)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 12/10/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from DoubleTree by Hilton Hotel & Suites Houston by the Galleria
Updated 12/10/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#97 of 605 in Houston
Location
4.5
Cleanliness
4.1
Service
3.9
Value
3.7
GreenLeaders GreenPartner
Welcome to DoubleTree by Hilton Hotel & Suites Houston by the Galleria, just 30-45 minutes from Hobby Airport and George Bush Intercontinental Airport. Relax in our family-friendly Houston hotel, offering outstanding service, helpful multilingual staff, and our signature warm DoubleTree chocolate chip cookie. Our contemporary hotel near the Houston Galleria provides huge, residential-style suites, perfect for accommodating the entire family or for business travelers in need of extra space to work and relax. Some of our suites have balconies, and all feature high-speed wireless internet access and full kitchens, including a microwave, dishwasher and refrigerator. Upgrade to an even more spacious and luxurious Executive Level suite, giving access to the Executive Lounge, which offers breakfast Monday-Friday, evening appetizers Sunday-Thursday, and complimentary access to a computer, printer and fax machine.
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Property amenities
Valet parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Paid wifi
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Banquet room
Meeting rooms
Baggage storage
Convenience store
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Kitchenette
Microwave
Flatscreen TV
Refrigerator
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Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Family
Languages Spoken
English, Spanish
Hotel links
Special Offer:Price Match Guarantee
1502Reviews21Q+A100Room tips
Traveler rating
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Popular mentions
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Most Recent
maria wrote a review Jun 20
Boston, Massachusetts3 contributions
First my reservation was cancelled which later I find out it was the hotel error. This is after I stayed with JetBlue vacations on the phone for over 3 hours trying to figure out what happened. The attendant on the phone was very rude and unprofessional. @100 degrees this hotel pool was closed on a Sunday because someone threw a glass bottle in the pool… today is Monday very hot day and the pool is not ready.. It’s Houston and it’s very hot. You would think that management could have a second plan in place for its guests!!!
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Date of stay: June 2022Trip type: Traveled
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Response from B P, General Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria
Responded 1 week ago
Greetings, It was a pleasure to welcome you to Houston and we thank you again for sharing your review. We apologize once more for any delays in having you settled. On occasion, the automated systems which connect to travel agencies and airlines have isolated errors and we regret that this occurred on your reservation. Your added feedback regarding the pool is received with our full appreciation and while we fully understand the inconvenience this caused, the safety and well-being of our guests is a top priority and considerable efforts must be undergone in such a situation. While it does take time to execute these safety precautions, we hope you take comfort in knowing that we were working as quickly as possible to make our pool available once again and we appreciate your continued patience. We thank you once more and we look forward to you enjoying relaxing afternoons beside our pool the next time you join us. Until then. Warm regards, William Venegas General Manager
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Hristo wrote a review Aug 2021
Plano, Texas25 contributions
Hotel's Favorite
We were very pleased with our stay. This hotel has spacious rooms with nice view. Great location. We were impressed by Sarah Evangelista at the front desk! She provided us with outstanding customer service answering all of our questions. Thank you Sarah!
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Date of stay: August 2021Trip type: Traveled
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Response from B P, Other at DoubleTree by Hilton Hotel & Suites Houston by the Galleria
Responded Aug 23, 2021
Dear hrishmo, Sarah is a gem, one of many on our team, and we are elated to read that she made such a lasting impression. We will be sure to share and celebrate your kind words with her and the rest of our team. We welcome you to our extended DoubleTree Houston Galleria family and we look forward to hosting you again one day soon. Warm regards, William Venegas General Manager
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salahahmed2018 wrote a review Jun 16
Houston, Texas2 contributions1 helpful vote
Am staying at the hotel since last year , and I really appreciate the the full support and care I always have when ever I have an issue from the front desk team Sara and Auadulupe , they are very professional
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Date of stay: June 2022Trip type: Traveled
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Response from B P, General Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria
Responded 1 week ago
Dear salahahmed2018, We appreciate your DoubleTree loyalty, and we trust that by now you have enrolled in our Hilton Honors program. If not, please let Sara or Guadalupe know the next time you join us, and we will be happy to provide those details. Your stellar review is most appreciated, and we look forward to spoiling you again, hopefully, one day soon. Warm regards, William Venegas General Manager
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Shicole wrote a review May 2022
2 contributions
this location is in a nice area next to the galleria Everything is in walking distance . The hotel is very nice the room and views All staff is very nice 😊 The food and breakfast manager very nice as well
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Date of stay: May 2022Trip type: Traveled
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Response from B P, General Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria
Responded May 16, 2022
Dear Scorpio866, We have always believed there is lots to love about our hotel and reading your review further affirms that sentiment. What stands out most though, are your kind words regarding our team and the warm welcome they provided. We thank you for sharing your praises and we invite you to join us again one day soon. Warm regards, William Venegas General Manager
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Kristoffer J wrote a review May 2022
Haugesund, Norway1 contribution
Nice location. Clean rooms and good service. Always parking available. Good aircondition. Good laundry facilities. Excellent high quality restaurants nearby. Reasonable distance to airport and relevant meetings. Safe neighbourhood.
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Date of stay: May 2022Trip type: Traveled
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Response from B P, General Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria
Responded May 13, 2022
Dear 54kristofferj, With business travelers back on the road again, we are thrilled to welcome those visiting the area for meetings, conference and more. As you discovered, we take great pride in offering the many amenities corporate travelers would expect and we hope ours is a hotel you will turn to time and again for many years to come. Warm regards, William Venegas General Manager
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Mike wrote a review May 2022
1 contribution
This hotel went above and beyond to accommodate our decently-sized group, and did a great job answering questions. Sarah at the front desk was especially helpful. Good service all around from the shuttle driver to the staff. Good buffet breakfast.
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Date of stay: May 2022
Location
Cleanliness
Service
Trip type: Traveled
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Response from B P, Other at DoubleTree by Hilton Hotel & Suites Houston by the Galleria
Responded May 9, 2022
Dear C1162VXmikes, It was a pleasure to welcome you and yours and we appreciate the kind words regarding Sarah and the rest of our DoubleTree colleagues. We are fortunate to have many gems on our team and learning that their efforts made such a lasting impression leaves us beaming with pride. We thank you once more and we trust we will soon have the pleasure of welcoming you again. Kind regards, William Venegas General Manager
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RonB4610 wrote a review May 2022
New Castle, Delaware956 contributions150 helpful votes
Stayed here for 2 days and then on to Galveston for a cruise. I ended up on an earlier flight and got to the hotel very early but they let me in to my room. Got to hotel and Galveston by Uber. There is buffet Breakfast available for a cost and a lobby bar with a menu for food. Very nice outdoor swimming pool. Location is convenient to Galeria mall which also has restaurants. Walgreens in walking distance. It was a positive experience.
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Date of stay: May 2022Trip type: Traveled
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Response from B P, Other at DoubleTree by Hilton Hotel & Suites Houston by the Galleria
Responded May 9, 2022
Dear RonB4610, What a treat! We trust your cruise was enjoyed just as much as your time in Houston and we applaud you for spending a couple of days exploring our Galleria neighborhood before setting sail. Our leadership team appreciates you letting us know that the efforts of our team left a lasting impression, and we trust we will soon be greeting you again in the months and years ahead. All the best, William Venegas General Manager
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Jayant P wrote a review May 2022
Norwalk, Connecticut5 contributions
Treated to an amazing front-desk expedite despite arriving way earlier than check-in time. Susan at the front-desk was awesome and took care of us despite each of us arriving at various times. We were on a group booking and coming from diff parts of country. She made sure we were well taken care of and had us checked in much before standard time and we were able to continue our work day with minimal disruption. Thank you Susan and rest of staff
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Date of stay: May 2022Trip type: Traveled
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Response from B P, Other at DoubleTree by Hilton Hotel & Suites Houston by the Galleria
Responded May 9, 2022
Dear JayP17, It was a pleasure to serve as your home-away-from-home and we thank you for taking the time to share such a thoughtful review. While our ability to offer an early check-in is often quite limited, there are times, especially mid-week, when we can provide the added benefit. We are delighted to read that Susan took such care in having you and yours settled into your rooms as quickly as she could, and we trust our pool deck served as a relaxing spot from which to relax and recharge. We appreciate you letting us that your Galleria visit was so wonderfully enjoyed and we hope your treasured experience soon has you joining us again. If we can ever assist in planning your return, we invite you to be in touch. Warm regards, William Venegas General Manager
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Blaker777 wrote a review Apr 2022
San Diego, California22 contributions40 helpful votes
Hotel in need of major up grade, antiquated furnishings, restaraunt closes at 9:30 for bkfst, no lunch. Needs help in all areas. We were upgraded to a larger room which was nice but the room itself was old, seemed like it hadn't been used in a while
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Review collected in partnership with DoubleTree by Hilton
Date of stay: April 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled
1 Helpful vote
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Response from B P, Other at DoubleTree by Hilton Hotel & Suites Houston by the Galleria
Responded May 2, 2022
Dear Blaker777, Greetings from Houston and thank you for sharing your review. We are warmed to read that a suite upgrade was provided, and we hope the city and Galleria views captured your attention. We extend our apologies for any disappointment related to our restaurant hours, though we hope you had fun exploring the many eateries found in our iconic Galleria neighborhood. We appreciate your added feedback and we hope to shine brighter the next time we see you. All the best, William Venegas General Manager
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Paul C wrote a review Apr 2022
1 contribution
From the valet to my check in everything was EXCELLENT!! Guadalupe Ibarra was friendly, courteous, knowledgeable and made my check in wonderful. She provides top notch customer service!! She made my stay worth a return visit on her own.
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Date of stay: April 2022Trip type: Traveled
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Response from B P, Other at DoubleTree by Hilton Hotel & Suites Houston by the Galleria
Responded Apr 19, 2022
Dear paulcJ1647ZH, Guadalupe is a gem, one of many on our team, and we appreciate you letting us know that her efforts were shining brightly. We will be sure to celebrate your kind words with her, as well as her colleagues in Valet and throughout the hotel. We have long believed that it is the genuine hospitality provided by our team which brings guests back time and again and reviews like yours further support that notion. Until next time. Warm regards, William Venegas General Manager
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PRICE RANGE
$124 - $179 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
doubletree suites by hilton houston by the galleria hotel houston, doubletree hotel houston, doubletree houston
LOCATION
United StatesTexasTexas Gulf CoastHoustonGreat Uptown
NUMBER OF ROOMS
476
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Frequently Asked Questions about DoubleTree by Hilton Hotel & Suites Houston by the Galleria
Which popular attractions are close to DoubleTree by Hilton Hotel & Suites Houston by the Galleria?
Nearby attractions include The Escape Game Houston (0.4 miles), Gerald D. Hines Waterwall Park (0.5 miles), and The Galleria (0.3 miles).
What are some of the property amenities at DoubleTree by Hilton Hotel & Suites Houston by the Galleria?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at DoubleTree by Hilton Hotel & Suites Houston by the Galleria?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at DoubleTree by Hilton Hotel & Suites Houston by the Galleria?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at DoubleTree by Hilton Hotel & Suites Houston by the Galleria?
Yes, a parking garage and valet parking are available to guests.
What are some restaurants close to DoubleTree by Hilton Hotel & Suites Houston by the Galleria?
Conveniently located restaurants include Truluck's Ocean's Finest Seafood and Crab, The Capital Grille, and Kenny & Ziggy's New York Deli.
Are there opportunities to exercise at DoubleTree by Hilton Hotel & Suites Houston by the Galleria?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at DoubleTree by Hilton Hotel & Suites Houston by the Galleria?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at DoubleTree by Hilton Hotel & Suites Houston by the Galleria?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does DoubleTree by Hilton Hotel & Suites Houston by the Galleria offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at DoubleTree by Hilton Hotel & Suites Houston by the Galleria?
The staff speaks multiple languages, including English and Spanish.