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DoubleTree by Hilton Hotel & Suites Houston by the Galleria

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DoubleTree by Hilton Hotel & Suites Houston by the Galleria
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317 Reviews from our TripAdvisor Community

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Showing 298: English reviews
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stillwater, United States
Reviewed 2 days ago NEW

We were charged $24 to park per day in the hotel garage. I believe this is a little high in this area of town. Our room was not make up even though we told the front desk and had to ask twice for fresh towels.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Michael D
Sinton, Texas
HOTEL’S FAVORITE REVIEW
Reviewed January 2, 2017

I have stayed here over the past 18 years. It is near any and everything you need. Pet friendly🐾🐾. Excellent vallet service. Great breakfast. In room dining is awesome. The rooms are very spacious. The suites are like being in an apartment.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank CindyKayCravey
About Hotel's Favorite Review
Blake H, Guest Relations Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, responded to this review

Thank you for continuing to choose DoubleTree Houston Galleria for your accommodations in Houston, CindyKayCravey. We're proud to know that the consistency of excellent experiences has led you to staying with us time and time again. We look forward to your next visit and accommodating you and your furry friend(s) once again!

Reviewed 5 days ago NEWvia mobile

Stayed about a week no complaints except it's not the one right by the mall so we booked it not knowing based on the name "double tree by the galleria" but they did provide shuttle service to the mall so we stayed and was very comfortable.

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Helpful?
Thank shebre09
Blake H, Guest Relations Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, responded to this review

Hi shebre09, Thank you for taking the time to share your feedback on your recent visit to Houston. Due to your comments, we are curious if you stayed at our property or the other area DoubleTree hotel. Regardless, we are happy to hear that you enjoyed an excellent experience and were able to take advantage of the local shuttle. We...

Boynton Beach, Florida
Reviewed 6 days ago NEW

Nice hotel, and couldn't beat the location. Near the Galleria, restaurants, and with easy access to the highways. Room was nothing special, but was more than adequate, with a comfortable bed and enough space to not seem claustrophobic. Shower was a little weak; otherwise well maintained. Staff was friendly and reasonable efficient. I would certainly consider staying there again.

Review collected in partnership with DoubleTree by Hilton
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Thank Eliot O
Blake H, Guest Relations Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, responded to this review

Hi Eliot O, Thank you for staying with us on your recent visit to uptown Houston. We're happy to hear that our central location was perfect for exploring the local dining, entertainment, and countless shopping options at The Galleria. On your next visit, please feel free to reach out to one of our associates if you would like to review...

Reviewed 1 week ago

The hotel is in the heart of Houston, 5 minutes walk to the Galleria, a huge shopping complex with a variety of shops and food courts. Reception is very welcoming breakfast is great and the rooms are spacious.

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Helpful?
Thank Fatme F
Blake H, Guest Relations Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, responded to this review

Thank you for taking the time to share your feedback of your stay with us in Houston, Fatme F. Your comments on our close proximity to all the local shopping, dining, and entertainment are valuable to our future guests and we look forward to continuing to be your go-to when travel brings you to the area. Travel safely and join...

Jasper, Texas
Reviewed 1 week ago

My family and stayed at this hotel and it was fabulous and we don't want to stay anywhere else when we are in Houston Texas. The service was great, rooms suits where big enough for cooking, dinning and sleeping..

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank 106shannaj
Blake H, Guest Relations Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, responded to this review

Hi 106shannaj, Thanks for choosing DoubleTree Houston Galleria on your recent visit to uptown. We see you enjoyed one of our spacious suites during your stay and we appreciate the feedback on our team's service quality. We're proud to read that you plan on staying with us on all your future visits and wish you the best in your upcoming...

Stavanger, Norway
Reviewed 1 week ago

If yo uget the right check in staff then the stay is very good as the rest of the staff are excellent. Had an unfortunate experience of a member of staff not able to check us in correctly. The hotel is clean, breakfast had everything I wanted and drinks at the bar were well catered for.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Ian A
Blake H, Guest Relations Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, responded to this review

Thank you for choosing accommodations with us on your recent visit to Houston, Ian A. We appreciate your patience during the check-in process and are happy to hear that you received excellent service from our team members. We're glad you had the opportunity to take advantage of our breakfast offerings and bar. Your feedback is valuable to our future guests...

Keller, United States
Reviewed 1 week ago

The staff at this hotel did not make me feel like a Hilton Honors member. They were not as welcoming, accomodating and friendly as I am used to when staying at other Hilton Hotels like the Hilton, Embassy Suites or Hampton Hotel.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Jeanine B
Blake H, Guest Relations Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, responded to this review

Hi Jeanine B, Thank you for taking the time to share your feedback regarding your recent stay with us in Houston. We're surprised to read that the service you received was below your expectations. This is certainly not the standard we hold ourselves to as a Hilton property and we have followed up with our team to ensure all of...

Deerfield Beach, Florida
Reviewed 1 week ago

I go to Houston every three months and I stay at the Doubletree every trip! The location is less than a block walk from the Galleria Mall. The staff are friendly & helpful. The rooms are nice sized and very clean. And the shuttle service is very helpful!. I would not think of staying anywhere else in Houston. See you...

Review collected in partnership with DoubleTree by Hilton
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1Thank Deb B
Virginia
Reviewed 1 week ago via mobile

There are many hotel choices in the Galleria area, and I'm not sure this one ranks high on my list. Rooms were fine but a bit dated. Small bar/restaurant area, although the food was quite good. Parking was confusing and a bit of a hassle (no elevator to be found). Walking distance to many restaurants and the Galleria Mall.

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Helpful?
Thank KWLV
Blake H, Guest Relations Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, responded to this review

Hi KWLV, Thanks for choosing DoubleTree Houston Galleria on your recent visit to Houston. We're surprised at your comments regarding the condition of your guest room. We recently renovated the entire hotel and usually receive compliments on our efforts. However, we are happy to hear that our location was the perfect base for exploring the local shopping and dining in...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
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About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
The DoubleTree by Hilton Hotel and Suites Houston by the Galleria welcomes you to Houston, Texas. Our hotel offers travelers an unmatched experience with premier comfort and service. We are located in the heart of the Uptown/Galleria area, famous for world-class shopping, dining, and entertainment. We are steps from the landmark Galleria Mall, featuring over 400 upscale shopping and dining outlets for your pleasure. Guests at our Houston hotel enjoy spacious, residential-sized suites, a swimming pool, and a convenient location near many of Houston's most exciting attractions. Business travelers will also enjoy a quick commute to the Central Business District, Hobby Airport, and George Bush Intercontinental Airport, all of which are just minutes away. In addition to our central location and legendary DoubleTree service, our Houston hotel features thoughtfully designed, spacious Suites and Deluxe Rooms and a wide variety of exceptional services. Relax with all the comforts of home and be close to all that Houston has to offer. ... more   less 

Additional Information about DoubleTree by Hilton Hotel & Suites Houston by the Galleria

Address: 5353 Westheimer Rd, Houston, TX 77056-5474
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range: $123 - $254 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — DoubleTree by Hilton Hotel & Suites Houston by the Galleria 4*
Number of rooms: 476
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hilton Hotels Direct, Priceline, Hotels.com, Booking.com and HotelsforEveryone so you can book your DoubleTree by Hilton Hotel & Suites Houston by the Galleria reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree Suites By Hilton Houston By The Galleria Hotel Houston
Doubletree Hotel Houston
Doubletree Houston
Hotel Style:
#25 Luxury Hotel in Houston
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Questions & Answers

Here's what travelers have asked, with answers from DoubleTree by Hilton Hotel & Suites Houston by the Galleria staff and other travelers.
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Questions? Get answers from DoubleTree by Hilton Hotel & Suites Houston by the Galleria staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Avoid rooms facing the freeway as they are a bit noisy.”
 of 5 bubbles captakalra, 4 weeks ago | Read review
“Ask to be away from elevators as the noise keeps you awake at night”
 of 5 bubbles pandimurphy, 4 weeks ago | Read review
“Great location”
 of 5 bubbles chrisnS5435NO, 4 weeks ago | Read review
“Quieter Floors are higher floors”
 of 5 bubbles lakeishaj2014, 4 weeks ago | Read review
“A suite if you can afford it.”
  • The lounge of the suite
 of 5 bubbles robertpD2422TZ, Dec 14, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question