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Doubletree Hotel Houston Downtown

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400 Dallas Street, Houston, TX 77002-4777
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Doubletree Hotel Houston Downtown
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781 Reviews from our TripAdvisor Community

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Coldspring, Texas
Level Contributor
44 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Located just 6 short blocks from the theatre district, this excellent hotel choice for a short getaway. We stayed on a Friday night coupled with dinner and a play at the Alley Theatre. This is a full service hotel with all the facilities. The staff gave us fantastic service, and we had a very nice clean room on a low... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Tuturea
Kimberly G, Manager at Doubletree Hotel Houston Downtown, responded to this review

Thank you for sharing your recent experience with us. Here at the DoubleTree by Hilton Houston Downtown we always aim to show how much we Care. I am happy to hear that you thoroughly enjoyed your stay. We hope you will keep us in mind if travel takes you back to Downtown Houston. We hope to see you soon! More 

Bartlesville, United States
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 1 week ago

The cookie was nice but I was disappointed that the room we booked on line was not provided for our recent stay, also on check out there was excess charges on the bill for Valet parking. The fitness center was very lacking with 2 elliptical, 2 thread mills, one rower and 1 work out bench.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Shivanand S
Kimberly G, Manager at Doubletree Hotel Houston Downtown, responded to this review

Firstly I would like to thank you for taking the time to write this review. I am saddened to hear that we did not meet your expectations, please know that it is our aim to go above and beyond for every guest. We are always upgrading and appreciate your points about our fitness center. Should travel take you back to... More 

Tyler, Texas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago via mobile

The staff was not very attentive to your needs. The valet staff stood around and made you wait when you pulled up In your car. We came in and out a couple of times that night and it was the same thing every time nor did they say welcome back to the Double Tree. Had to go the bar to... More 

Helpful?
Thank mike p
Kimberly G, Manager at Doubletree Hotel Houston Downtown, responded to this review

Firstly I would like to apologize for not meeting your expectations. Here at the DoubleTree by Hilton Houston Downtown we always aim to show how much we Care and it is evident that you did not feel this on your trip. We hope that you will give us another chance to Make It Right. More 

Oklahoma City, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Very nice, upscale property, that is extremely convenient to downtown Houston offices. The staff is well trained and courteous. They accommodated every request with a smile. I would definitely recommend this hotel to the business traveler to the Houston downtown area.

Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Frank L
Kimberly G, Manager at Doubletree Hotel Houston Downtown, responded to this review

Thank you for sharing your recent experience with us. We will pass on your comments to our staff. We hope you will keep us in mind if travel takes you back to Downtown Houston. We hope to see you soon! More 

Kansas City, Missouri
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

MY EXPERIENCE: I was scheduled to stay here for four nights this past week. I switched to a different hotel after the first night because the service and overall experience was so bad. If you are looking to stay in downtown Houston, don't bother with the Doubletree. Consider staying at the Magnolia. I used the Hilton Honors app to reserve... More 

Helpful?
2 Thank LSTraveler81
michael w, General Manager at Doubletree Hotel Houston Downtown, responded to this review

Let me start out by first apologizing for not meeting your expectations and also thanking you for taking the time to write such a detailed review. There is no excuse for your requests to have not been immediately honored and an apology and upgrade offered for your inconvenience. I am happy to hear that you were offered these things the... More 

Houston
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I had a very great stay at this hotel. The room was clean and I had a beautiful view of the City at night. Hotel is within walking distance of restaurants. Hotel has a cross walk if you are meeting with other businesses in the area. Staff is friendly and very helpful.

Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Kimberly R
Kimberly G, Manager at Doubletree Hotel Houston Downtown, responded to this review

Thank you for sharing your recent experience with us. We are happy to hear that your enjoyed your view and stay with us. We hope you will keep us in mind if travel takes you back to Downtown Houston. We hope to see you soon! More 

El Paso, United States
Level Contributor
5 reviews
5 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

I stayed at this property during the Houston Marathon. Good location If you need to be downtown. Clean and staff helpful I would stay here again. The price was much cheaper than the other hotels in the area.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Paula D
Kimberly G, Manager at Doubletree Hotel Houston Downtown, responded to this review

Thank you for sharing your recent experience with us. We hope you will keep us in mind if travel takes you back to Downtown Houston. We hope to see you soon! More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Very comfortable place! Loved its juxtaposition to Sam Houston Park which afforded us a bit of Texas history and a great space to take good outdoors walks, both there and the Bayou trail adjacent to it all.

Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Z1321VTnancyp
Kimberly G, Manager at Doubletree Hotel Houston Downtown, responded to this review

Thank you for sharing your recent experience with us.We hope you will keep us in mind if travel takes you back to Downtown Houston .We hope to see you soon! More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

The appearance and staff of the hotel were great and the rooms we clean. The only issues we had were the functioning of the shower/tub (although maintenance did come right away to fix the problem) and the TV was terrible. $30/day for valet wouldn't be that big of a deal if it weren't the only option, so you definitely have... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank lehandback
Kimberly G, Manager at Doubletree Hotel Houston Downtown, responded to this review

Thank you for sharing your recent experience with us. I am happy to hear that our engineering team was able to Make it Right in regards to your shower. As with any hotel located downtown, parking is limited but we do stay very competitive with our pricing. I am not sure why you would need to bring your own pillows.... More 

Belfast, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My daughter and I came from Ireland over Christmas and New Year to stay at Doubletree Downtown. The staff were fabulous and always friendly and courteous. I have to give a special thanks to Jason Dickens he was superb. He greeted us on our first night and honestly was fantastic. He made our stay so enjoyable. Every day we discussed... More 

Helpful?
2 Thank Wendy C
michael w, General Manager at Doubletree Hotel Houston Downtown, responded to this review

Thank you for making us a part of your holiday vacation! I am extremely pleased to hear that Jason and Jordan exceeded your expectations. This is the service we strive to deliver to each and every guest, each and every day. Guests don't' always take the time to recognize individual team members, so it is extra special when I receive... More 

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