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Courtyard by Marriott Houston Brookhollow

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About
Location
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Service
Value
The new state-of-the-art lobby at Courtyard by Marriott Houston Brookhollow provides flexibility and choices for our guests. We offer a new lobby with inviting spaces to work or relax in, complimentary Wi-Fi and easy access to the latest news, weather and airport conditions via our GoBoard, or individual media pods. Eating space meets meeting space at The Bistro - Eat. Drink. Connect; with a variety of fresh, made-to-order breakfast, dinner, and beverage selections, including 24-Hour Starbucks coffee and specialty beverages. Recharge in our Fitness Room and tropical outdoor pool & patio. The Business Center and The Market are available 24 hours. We are conveniently located to easily reach all Houston has to offer, including The Galleria and Downtown Houston.
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Property amenities
Free High Speed Internet (WiFi)
Pool
Free Parking
Wheelchair access
Fitness Center with Gym / Workout Room
Public Wifi
Meeting Rooms
Business Center with Internet Access
Laundry Service
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Non-Smoking Hotel
Outdoor pool
Restaurant
Bar/Lounge
Dry Cleaning
Banquet Room
Breakfast Available
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Room features
Non-Smoking Rooms
Air Conditioning
Refrigerator in room
Suites
Family Rooms
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Location
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Getting there
George Bush Intercontinental Airport14 mi
Hobby Airport15 mi
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Reviews & more
169Reviews
72Photos
1Q+A
25Room tips
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We needed a hotel after a household emergency so after a good experience 3 years ago when we put our wedding guests here I thought of this place. I'm a member of Marriotts reward program so a great rate $75/nt + tax. On arrival we found major upgrades since before. room far impro
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Response from Jeremiah D, General Manager at Courtyard by Marriott Houston Brookhollow
Responded 2 weeks ago
Thank you for your feedback. Sorry to hear you didn't enjoy the location of your room and for your household emergency. I am glad to hear you enjoyed everything nice about your stay.
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We stayed here, and you could see some of the hotel is outdated and needs some sprucing up. Our room was clean and comfortable and we have no complaints about it. The staff were very nice and friendly.

We did get a drink at the Bistro and the prices were pretty standard for any
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Response from Jeremiah D, General Manager at Courtyard by Marriott Houston Brookhollow
Responded Nov 7, 2018
Thank you for your nice feedback about the staff and cleanliness. Sincerely, Jeremiah Drummond General Manager
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This hotel has security on location. My car was still broken into in broad daylight at 5 p.m.. I couldn't get security to help me and the front desk thought it was funny. There was no concern shown at all! In addition, I had roaches in my room! I'll never return. Don't do it!!!
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Response from Jeremiah D, General Manager at Courtyard by Marriott Houston Brookhollow
Responded Oct 19, 2018
Thank you for your review. Sorry to hear about your experience. When you have a chance please contact at the hotel at 713-1688-7711 to help us better understand what happen. Sincerely, Jeremiah Drummond
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This is a dated hotel. The folks at the reception are very nice but breakfast is a mess. While breakfast was included in my room rate, it is not a buffet. Be prepared to wait in line for a-la-carte orders for a long time. Definitely not suitable for business travelers.
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Response from Jeremiah D, General Manager at Courtyard by Marriott Houston Brookhollow
Responded Sep 28, 2018
Dear DeeSund, Thank you for your feedback and I sorry to hear you didn't enjoy your stay. As a Courtyard brand we love our Bistro option for breakfast as this give all our business travelers so many great options from the style of eggs they want, or the option of pancakes or a breakfast sandwiches over a buffet which limits the amount of choices. The bistro offers over 20 different styles of breakfasts. Our standrad is to have every order from time it is taken to the time it is delivered to our guests within 3 to 7 minutes depending on the item ordred. I am sorry if the time took longer than that and I will share your feedback with the team. The hotel was renovated in 2013 and will be going through another renovation in the next 15 months. Thank you for the kind words about the Front Desk. I am very lucky to have an amazing team here. I do hope the next time your travels bring you to Houston you will give us another try! Warm Regards, Jeremiah Drummond General Manager
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Marriott hotels are divided into economy lodgings, that usually include breakfast and internet, and fancier lodgings that do not. Courtyards such as this one seem out of place because they do not have the amenities of the nicer hotels, but they do not provide the free services of
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Response from Jeremiah D, General Manager at Courtyard by Marriott Houston Brookhollow
Responded Jul 20, 2018
Thank you for your staying with us and your feedback. We offer the same amenities and standards that all Courtyard by Marriotts do in the United States of America. We look forward to your next stay with us!
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Hello. We were looking forward to staying here (we have a reservation), but then I saw the latest reviews, and now I'm worried. There are no recent positive reviews. The good reviews are several months old. Also, the photos worry me (although the professional photos look lovely, I've learned not to trust those). The guest photos tell a very different story and show a different-looking room from the professional photos. So what will our double-bed room really look like? Also, what will the bathroom look like, and specifically, the tile in the shower?
The rooms were all renovated last year with new carpet, paint, window treatments, furniture and lighting. I can assure you that the professional pictures are an accurate representation of our hotel. Being an older building, the most common complaint about our bathrooms is that they are smaller than those built in hotels currently. The tile mentioned in the picture was from one of our accessible rooms, and is not in any other room. And, that room tile has been replaced since the picture was taken. I can understand your question about reviews, but it is the nature of reviews that negative reviewers are more likely to post their experiences and opinions. Since completion of our renovation, our guest service scores are up over 20% year over year. We should solicit more reviews to insure the good outweigh the bad reviews, so thank you for bringing this to my attention. If there is anything else that you would like to know, or if I may be of further assistance, please feel free to contact me directly at 713-688-5001. Thank you for your question! Chris Pomilla, General Manager
0 votes
"ask for quiet room away from highway"
"ask for a room facing the courtyard/pool, away from 610"
"We had a first floor room with easy access from "F" entrance and no road noise"
"Backside is less noisy but those rooms do have road noise too."
"Rooms on the north face T C Jester, a busy surface street. Generally quiet, loud vehicles can be heard."
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PRICE RANGE
$92 - $161 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
courtyard by marriott houston brookhollow hotel houstonhouston marriotthouston courtyard
FORMERLY KNOWN AS
Courtyard Houston Brookhollow
LOCATION
United StatesTexasTexas Gulf CoastHouston
NUMBER OF ROOMS
197
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