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Courtyard by Marriott Houston Brookhollow

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Courtyard by Marriott Houston Brookhollow
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144 Reviews from our TripAdvisor Community

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Showing 139: English reviews
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Houston, Texas
Reviewed 5 days ago NEW

Every staff member was incredibly friendly and helpful! Simply the best hotel stay I have ever had. Every issue I had was addressed with a smile, trouble with the wifi?? Fixed, leaky faucet?? Fixed, quickly and with attention to detail. The Bistro was especially excellent, they made me feel like it was the next best thing to being at home.

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Helpful?
Thank mroberts2017
Dumaguete City, Philippines
Reviewed 6 days ago NEW

Flew into Houston about 11 pm from Taipei and we had made reservations at the Courtyard hotel. They had no problem sending their complementary shuttle bus to promptly transport us to the hotel, the shuttle was roomy and offered us free bottled water and snacks. The trip took about 10 minutes as the hotel is not on the airport property,...

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Helpful?
Thank JReece
Reviewed 4 weeks ago via mobile

If you're a stickler for manners and professionalism, this may not be the place for you. The young lady that checked me in was way too unprofessional and there was no acknowledgment of my Marriott loyalty. Then she promptly proceeded to tell me that I could not check out late, even though I did not ask, and even though it...

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Helpful?
Thank Cidee
CYBrookhollowGM, General Manager at Courtyard by Marriott Houston Brookhollow, responded to this review

I am very sorry that your experience in our hotel was not what you, or I, would expect in terms of service. We do train our team members to offer the 4 PM late checkout to all Platinum Marriott Rewards Members, and retraining on this and the do not disturb sign issue has been conducted. While you can only judge...

Dallas, Texas
Reviewed 4 weeks ago

Nice location with plenty of restaurants around, my room was clean, service was friendly, check-in & out were smooth... My room also had a small fridge. Breakfast was not included, but the on-site bistro was great.

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Helpful?
Thank elturcogrande
Beverly, Massachusetts
Reviewed 4 weeks ago

The rooms are very neat and tidy. Staff super friendly. We stayed for two days while house hunting. Very convenient location for the entire Houston North area. Great restaurants at every turn. The pool was the bomb!

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Helpful?
Thank Robert G
Raleigh, NC
Reviewed January 18, 2017

Nice stay. The room was basic, but clean and comfortable. I only stayed for one night, so I didn't use most of the amenities, but I did eat in the cafe area for breakfast, and it was very good. The service throughout was excellent. Everyone was very kind and friendly.

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Helpful?
Thank NC2NYC
San Antonio, Texas
Reviewed January 17, 2017 via mobile

Place was good for the right price. Looks clean and staff was helpful. They have the usual accomodations like small refrigerator, tv and free wifi...They have swimming pool and fitness center. In house American Restaurant is open at 7:30 am for breakfast till 11pm and opens again at 5pm to 10 pm I think for dinner. Plenty of restaurants nearby...

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Helpful?
Thank Runningnurse71
CYBrookhollowGM, General Manager at Courtyard by Marriott Houston Brookhollow, responded to this review

Thank you for your review, and the compliments on cleanliness and our staff! We appreciate your business, and look forward to hosting you on future trips to Houston. Chris Pomilla, General Manager

Spring Branch, Texas
Reviewed January 15, 2017

Everyone that works at the hotel, front desk both at check in and check out, staff in the Starbucks coffee bar and snack bar were so friendly. Always a smile and always ready to answer questions or help in any and every way!!

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Helpful?
Thank Melissa V
CYBrookhollowGM, General Manager at Courtyard by Marriott Houston Brookhollow, responded to this review

Thank you for your compliments on our friendly staff! We know that our people make the difference, and we truly enjoy taking care of our guests. We hope to see you soon on future trips to Houston. Chris Pomilla, General Manager

Palmerton, Pennsylvania
Reviewed January 8, 2017

I don't usually patronize a Courtyard because everything costs money including breakfast but we thought as Platinum members, we might get some perks. Not so, but no matter because it was close to the place we wanted to go that evening. The hotel was clean and upscale as most Courtyards are.

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Helpful?
Thank babs12858
Akron, Ohio
Reviewed December 28, 2016

Checked in for three nights and had two rooms. I am a gold member and requested additional towels and toiletries. Request was not met. Was here for a wedding and needed to take multiple showers. One room had a horrible blood stain. When I reported, the front desk said it was hair dye. Even if it had been, would you...

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Helpful?
Thank Judith K
CYBrookhollowGM, General Manager at Courtyard by Marriott Houston Brookhollow, responded to this review

Thank you for taking the time to complete your review. The issues you experienced are not what your, or our expectation of service and product are, and we have already taken steps to insure correction. Prior to your arrival, carpet has been secured for replacement but has not yet been received. We have reviewed our processes and where we failed...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Conference Facilities
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
The new state-of-the-art lobby at Courtyard by Marriott Houston Brookhollow provides flexibility and choices for our guests. We offer a new lobby with inviting spaces to work or relax in, complimentary Wi-Fi and easy access to the latest news, weather and airport conditions via our GoBoard, or individual media pods. Eating space meets meeting space at The Bistro - Eat. Drink. Connect; with a variety of fresh, made-to-order breakfast, dinner, and beverage selections, including 24-Hour Starbucks coffee and specialty beverages. Recharge in our Fitness Room and tropical outdoor pool & patio. The Business Center and The Market are available 24 hours. We are conveniently located to easily reach all Houston has to offer, including The Galleria and Downtown Houston. ... more   less 

Additional Information about Courtyard by Marriott Houston Brookhollow

Address: 2504 North Loop West, Houston, TX 77092-8901 (Formerly Courtyard Houston Brookhollow)
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range: $81 - $227 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard by Marriott Houston Brookhollow 3*
Number of rooms: 197
Reservation Options:
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Also Known As:
Courtyard By Marriott Houston Brookhollow Hotel Houston
Houston Courtyard
Houston Marriott
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Questions & Answers

Here's what travelers have asked, with answers from Courtyard by Marriott Houston Brookhollow staff and other travelers.
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Questions? Get answers from Courtyard by Marriott Houston Brookhollow staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“ask for a room facing the courtyard/pool, away from 610”
 of 5 bubbles StefanTC, Dec 7, 2016 | Read review
“We had a first floor room with easy access from "F" entrance and no road noise”
 of 5 bubbles mattcH5228EQ, Sep 3, 2016 | Read review
“Backside is less noisy but those rooms do have road noise too.”
 of 5 bubbles TeacherDoris, Jul 27, 2016 | Read review
“Rooms on the north face T C Jester, a busy surface street. Generally quiet, loud vehicles can be heard.”
 of 5 bubbles The_Real_Birdcatcher, Jul 23, 2016 | Read review
“Don't stay here”
 of 5 bubbles JimP32778, May 19, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question