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Holiday Inn Express - Houston

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Holiday Inn Express - Houston
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20 Reviews from our TripAdvisor Community

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Showing 20: English reviews
1 review
4 of 5 stars Reviewed 3 weeks ago via mobile

Went for the weekend to visit my brother. Staff was super friendly, quick check in, nice room and pool. The only complaint was the pancake machine wasn't working normally. Other then that it was a pretty good experience. I really liked that there was a taco stand within walking distance too.

Helpful?
Thank Mayra V
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed April 24, 2016 via mobile

We came to Houston for 3 days to go to Johnson space centre. We didn't have a car and organised a super shuttle from the airport, which dropped us off at the wrong holiday inn. We waited over half an hour for a cab which never came and then a lovely lady on the front desk at holiday inn Houston... More 

Helpful?
Thank cinti63
IHGService, Guest Relations Manager at Holiday Inn Express - Houston, responded to this review

Dear cinti63, Thank you for submitting your review of our hotel. I am pleased to note that you liked the clean rooms. Our hotel is committed to providing our guests with the highest quality services and facilities. I am sorry that you encountered a couple of issues particularly with the shuttle service. It is certainly not our intent to cause... More 

San Jose, California
Level Contributor
76 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
5 of 5 stars Reviewed January 18, 2016

I had a two-night stay here during a recent business trip and was blown away about the excellent customer service here. The front desk agent, Asian gal, was polite, efficient, recognized my Elite status and basicaly did everything textbook-perfect. What blown me away is the fact she called my room 10 min after I checked in, to see if everything... More 

Helpful?
Thank knowmyhotels
Daniel S, General Manager at Holiday Inn Express - Houston, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. More 

Cedar Park, Texas
Level Contributor
24 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed November 13, 2015

We arrived at 2 and were told our room wouldn't be ready for another 30 minutes . Posted check-in time is 3:00 pm so we know its always a chance when we arrive early. Every thing about the room was as expected . it is quiet and comfortable. A nice happy hour in the evening with wine and cookies and... More 

Helpful?
Thank austinbiker
Daniel S, General Manager at Holiday Inn Express - Houston, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Daniel S. General Manager More 

Dallas, Texas
Level Contributor
61 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed September 21, 2015

this was a great pick for our 1-night stay in town for a wedding nearby. The staff was very friendly and accommodating. The room was clean and kept up. There was an issue with the elevator, but it didn't really make a huge impact on us. the breakfast was hot and tasty in the morning. it is a little hard... More 

Helpful?
1 Thank Carlie D
Daniel S, General Manager at Holiday Inn Express - Houston, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Daniel S. General Manager More 

Moore, Oklahoma
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed September 18, 2015

This stay would have been 5 stars had it not been for one thing. The A/C stopped working in our room on our 3rd night here. When the maintenance guy came to look at it he just said it froze up and would have to switch it out in the morning. The lady at the front counter was super friendly... More 

Helpful?
Thank Doug G
Daniel S, General Manager at Holiday Inn Express - Houston, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Daniel S. General Manager More 

Austin
Level Contributor
35 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed September 9, 2015

We needed to stay in a hotel at a moment's notice so we checked in this hotel without reservation. The rate was very affordable and they have everything you need. It was a family stay with 2 adults and 2 children, and we stayed in a King Size room that had a sleeper sofa. we asked for an additional rollaway... More 

Helpful?
Thank Rock Z
Daniel S, General Manager at Holiday Inn Express - Houston, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Daniel S. General Manager More 

Texas
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed August 6, 2015

From the minute we walked into this place, our impression was positive. It smelled very clean--lemony, even. :) The staff was very polite, even though we were checking in late on a Saturday night. Ashley and Angela (hope I have their names right!) were very welcoming. After having a hard time finding their property, it was great to encounter such... More 

Helpful?
Thank readergirl1228
Windham, New Hampshire
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 27, 2015

My sister & I stayed here for 3 nights while attending a funeral. Property was very clean, beds were comfortable and everyone at the front desk was very helpful. The breakfast was much more than we expected - eggs, sausage, biscuits, gravy, fruit, pancakes, yogurt, cereal, breakfast pastries, coffee and juices - something for everyone and it was fresh and... More 

Helpful?
Thank Nancy P
Dallas, Texas
Level Contributor
1 review
1 of 5 stars Reviewed April 10, 2015

Due to a family emergency, we were unable to make it to Houston for the stay we had reserved at this hotel. I called well over 24 hours in advance to try to cancel or reschedule. The hotel staff was insensitive, and not at all helpful. They would not let me change my reservation to another or cancel it without... More 

Helpful?
Thank JodiCheyenne
IHGCare, Guest Relations Manager at Holiday Inn Express - Houston, responded to this review

Dear JodiCheyenne, Thank you for leaving us a feedback. Providing excellent customer service is one of the things we pride ourselves in and we are sorry to read that in this case you feel we have fallen short of your expectations. We would love to regain your faith in our hotel and would welcome the opportunity to discuss your stay... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free Breakfast
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Business Center with Internet Access
  • Meeting Rooms
  • Shuttle Bus Service
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
We're located on FM-1960 in the Champions Area of North Houston, Texas, and our hotel's ambiance matches our upscale address. Linger in our inviting lobby for an evening movie or casual conversation. ... more   less 

Additional Information about Holiday Inn Express - Houston

Address: 4434 FM 1960 Road West, Houston, TX 77068
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range: $101 - $136 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express - Houston 2.5*
Number of rooms: 70
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