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Courtyard Houston NW/290 Corridor

Traveler (46)
Room & Suite (14)
Dining (11)
Certificate of Excellence

About

#82 of 549 hotels in Houston
Location
Cleanliness
Service
Value
Certificate of Excellence
The new "Next Gen" room design is game-changing and in sync with the business lobby. The restrained, tone-on-tone decor with subtle color accents differentiates the relaxation areas from the rejuvenation areas. The sculptural design of the furniture provides a rich, sophisticated aesthetic, despite the lack of traditional artwork. The integrated and impactful lighting further enhance it all.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Business Center with Internet Access
Conference facilities
Gift shop
Parking
Free internet
Wifi
Internet
Restaurant
Snack bar
Meeting rooms
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Non-smoking rooms
Suites
Family rooms
Housekeeping
Room service
Safe
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Modern
Hotel links
Visit hotel website
Offers & Announcements:2K Every day at Courtyard
Hotel deals
137Reviews
0Q+A
17Room tips
Traveler rating
  • 97
  • 24
  • 5
  • 8
  • 3
Time of year
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Popular mentions
I’m not the first one to mention great service about this particular Marriott Courtyard, Gretta, Karen and Robert are great. They are personable, which is hard to find when you travel, and they care about their patrons. Here’s an example. I missed the 9:30 am cutoff for breakfast. When I asked to get a coffee, they were super pleasant and accommodating. These people deserve a real pat on the back from hotel management. It’s why I stay at Marriott properties.
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Late night check-in I was greeted by Ms Leslie with a pleasant attitude. After a hectic day she ended my night with delight. Needless to say I slept peaceful. Thanks to Ms Leslie TripAdvisor wants ooo
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Very friendly staff, Leslie always welcomed me back each day with a smile!! clean rooms, Location easy access to Hwy. This location is on the quiet side which is great for outside seating/swings and fire place.
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Response from LeticiaG1724, General Manager at Courtyard Houston NW/290 Corridor
Responded 4 days ago
Dear specialkandme, Thank you for your wonderful feedback! I appreciate you giving us your fantastic feedback regarding the team during your recent stay! We are absolutely thrilled to have someone like Ms. Leslie representing our hotel and our most grateful for the genuine care and service our staff provides our guests. Please keep us in mind the next time you are in the area. We appreciate your patronage to the Courtyard by Marriott - Houston NW/290. Sincerely, Leticia Garza General Manager lgarza@vhghotels.com
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The hotel looks like it’s a nice place to stay but after hearing the way management talks and treats their employees I can only imagine the customer service that is offered there. I was one of the paramedics that came to a call from an employee and the way Leticia Garza was talking and carrying on with the employer was so unacceptable and disgusting. I was very embarrassed for the employer the way she was talking to her and dismissing her issues while she’s pregnant, which makes it very upsetting for me. Like I mentioned it’s a nice hotel but I won’t be doing any business here and there are disrespectful managers running that hotel.
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Response from LeticiaG1724, General Manager at Courtyard Houston NW/290 Corridor
Responded 1 week ago
Dear Amanda P., Thank you for your feedback regarding your recent experience and I apologize for any inconvenience this may have caused you. We appreciate your prompt attention to the associate and ensuring our staff member was given the proper care. Rest assured we are equally concerned about all of our associates' well-being. Our leadership team and associates are dedicated and committed to provide the highest level of service in the industry. With over 1000 Courtyards Worldwide, the Courtyard NW/290 Hotel is proud to be at the top 10% of the brand on Staff Service Overall. We would not be able to achieve such accolades, if it was not for the priority and utmost respect we have for our guests and associates. I regret you were not a guest at the hotel to truly experience the level of service we pride ourselves on as the scenario does not reflect our true culture and sincerely apologize for that. Hope you give us an opportunity to take care of you in the future. Sincerely, Leticia Garza General Manager lgarza@vhghotels.com
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+1
I’ll Start Here I Recently Stayed At This Location So That I Can Write This Review. I Used The Bonvoy App To Book My Stay , After I Arrived My Card Was Swiped So I Get All Checked & Went Up To My Room Shortly After Opening The Door My Bank Call Me Letting Me Know That I Was Charged Multiple Times So I Go Back Downstairs To Speak With The Lady At The Front Deal She Insured That Things Would Be Rectified But They Weren’t So I Kinda Say I’ll Give It A Few Hours. So I Go Back To My Room & Notice That The Lights Don’t Work Anymore But I Brought It To The Staffs’ Attention & They Were Able To Fix It. Overall I Enjoyed The Stay But The Experience Wasn’t Worth The Time
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Response from LeticiaG1724, General Manager at Courtyard Houston NW/290 Corridor
Responded 1 week ago
Dear TheTrueTraveler, Thank you for your candid feedback regarding your recent stay at the Courtyard by Marriott NW/290. We appreciate you giving us an opportunity to assist you. I understand the Front Office Manager is working with you to address the concern you may have with your account. In the event, the credit card authorizations are not released from your credit account within 30 days, please give us a call and we can work with your credit card provider. I apologize for any inconvenience this may have caused you and appreciate your patience. Sincerely, Leticia Garza General Manager lgarza@vhghotels.com
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PRICE RANGE
$78 - $814 (Based on Average Rates for a Standard Room)
LOCATION
United StatesTexasTexas Gulf CoastHouston
NUMBER OF ROOMS
112
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