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Staybridge Suites Houston-Willowbrook

#173 of 488 Hotels in Houston
Certificate of Excellence
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Staybridge Suites Houston-Willowbrook
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61 Reviews from our TripAdvisor Community

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Showing 55: English reviews
McAllen, Texas
Level Contributor
150 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 stars Reviewed 1 week ago

Kevin did a great job at the front desk. Room was nice and the air worked well. Was in a safe neighborhood and the breakfast was great with a good selection. There were eggs,sausage,waffles, muffins etc a

Thank jmia
1 review
5 of 5 stars Reviewed June 8, 2016 via mobile

The stay is always great good food friendly people and the staff is extremely well. If y'all are traveling Staybridge Suites is a great place. You can apply for rewards card to get points for free nights. I don't have to say but if you stay there you be happy with it. And for business people ask about the if... More 

Thank Perry B
Flint, Texas, United States
Level Contributor
3 reviews
5 of 5 stars Reviewed June 1, 2016

Need room to spread out while traveling? This is it. TX could be bigger but I was working anyway. Full kitchen, Couch and great bed. These guys did a great job on this property for what they charge. Lots of light and away from all the traffic but close to everything in Houston.

Thank Bobby P
Crosby, Texas
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed May 30, 2016

Nice suite near the horse track. The room came with a kitchenette. We stayed two nights for an average of $109 a night. Hot breakfast included. Worth the money. There were a number of places to dine close to the hotel.

Thank W3202IRrichardd
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed May 12, 2016

I was in town for one night with my GF on some business nearby. The location is not the greatest if you're looking to explore Houston, but it was perfect for us. We did not book this hotel directly through IHG, but my platinum status was recognized anyways and I was still given a complimentary upgrade! We got to stay... More 

Thank 480stephenv
San Antonio, Texas
2 reviews
2 of 5 stars Reviewed April 2, 2016 via mobile

I called the day prior and day of my arrival to confirm my reservation and to confirm i was able to have a late check in. I traveled 4 hours to get there and excited about the weekend. Get to the hotel and they had canceled my reservation!! Why?! I never stated i wanted to cancel. I spoke with two... More 

Thank Leakea T
IHGService, Guest Relations Manager at Staybridge Suites Houston-Willowbrook, responded to this review

Dear Leakea T, First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us, especially with your reservation. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor... More 

Williamsport, Pennsylvania
Level Contributor
50 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed March 28, 2016

My husband and I stayed here for two nights in March, 2016. We had little interaction with the hotel staff, preferring to skip housekeeping services and reuse the room towels. The complimentary shampoo, conditioner, and lotion was large enough in size for two days' usage. The room was clean, with a kitchenette, complete with dishes and cooking supplies. If I... More 

Thank girlygirl243
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed March 21, 2016

Let me just say first that I am NOT by nature a complainer, but I do believe that when I pay for something I should get it! I Booked a room for two adults and two kids through a third party site. When I arrived at night, was told that there is a problem that they don't have the room... More 

1 Thank Copious J
IHGService, Guest Relations Manager at Staybridge Suites Houston-Willowbrook, responded to this review

Dear Copious J, Thank you for taking time to review our hotel. It is truly regrettable that some of our amenities and services did not live up to your expectations. We take comments such as these very seriously and would like to follow-up with you. I have sent you a private message in an effort to obtain additional information. I... More 

Houma, Louisiana
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 7, 2016

Once again my wife and I have stayed at the Staybridge Suites in North Houston at Willowbrook. Again we were wonderfully delighted with the accommodations and the Staff. Our suite was perfect, even though we were using points for two rewards nights. The staff were most helpful and totally polite. The cleanliness of our suite met with my wife's approval... More 

Thank EBergeron B
Level Contributor
36 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
3 of 5 stars Reviewed February 14, 2016 via mobile

Although we appreciated the layout of this room, I wouldn't stay here again if I wanted to actually sleep. This hotel is not soundproof! I could hear highway traffic all night and to make it worse, the disrespectful motorcycle guests came in at 2 am with engines revving and music blaring. NOT A RESTFUL NIGHT... The hotel is cheaply out... More 

Thank ReneeLikesTheBeach
IHGService, Guest Relations Manager at Staybridge Suites Houston-Willowbrook, responded to this review

Dear ReneeLikesTheBeach, Thank you for submitting your review. We are always happy to provide a consistently clean, comfortable and courteous place for our guests. It is truly regrettable to hear that your stay was negatively affected because of the poor sound insulation in our facility as well as the limited breakfast selection. I understand how excessive noise can be disruptive... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Dining (9)
Room/Suite (28)
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Management photos: Courtesy of the property manager

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Hotel & Grounds (4)
Room/Suite (7)
Dining (3)
Pool/Beach Area (2)
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  • Free Breakfast
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Free Breakfast
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Staybridge Suites Houston NW-Willowbrook is an all suite hotel in popular Northwest Houston that caters to guests looking for upscale accommodations. Whether relocating to the area, on a project assignment, in town for training, or here for short-term business, the Staybridge Suites is ideal. Our hotel is located on Heron Lakes Golf Course in the heart of the Willowbrook and Sam Houston Parkway business areas. Conveniently situated between Highway 249 and Highway 290 we are easily accessible to many large companies, and also close to Bush Intercontinental Airport. From Sam Houston Race Park to Willowbrook Mall, and several other surrounding venues there is something for everyone! Bring your golf clubs as the Heron Lakes Golf Course is right out our back door. This property offers 3 spacious, fully equipped and fully furnished suite options: studio, one bedroom and two bedroom/two bath suites. Exercise in our extensive fitness center, take a dip in our sparkling heated pool, or relax in our garden courtyard and BBQ pavilion area, overlooking the greens and waterhole of Heron Lakes Golf Course. Complimentary wireless high-speed Internet is available throughout the hotel. ... more   less 

Additional Information about Staybridge Suites Houston-Willowbrook

Address: 10750 N Gessner Rd, Houston, TX 77064
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range: $77 - $171 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Staybridge Suites Houston-Willowbrook 3*
Number of rooms: 114
Reservation Options:
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Also Known As:
Staybridge Suites Houston-Willowbrook Hotel Houston
Hotel Style:
#59 Family Hotel in Houston
#99 Business Hotel in Houston
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