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Extended Stay America - Houston - Katy Freeway - Energy Corridor

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Extended Stay America - Houston - Katy Freeway - Energy Corridor
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67 Reviews from our TripAdvisor Community

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Showing 65: English reviews
Arlington Heights, Illinois
1 review
1 of 5 stars Reviewed 6 days ago NEW via mobile

Upon check-in, when we inquired where the nearest grocery store was, we were told there are none. Grab & go breakfast was peanut butter granola bars & light roast coffee dark roast was empty & when my husband inquired to the 3 people behind the desk at 7:30, that's it & she turned to talk to the others behind the... More 

Helpful?
Thank gwell248
Katy, Texas
Level Contributor
37 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed August 7, 2016 via mobile

I really wish tripadvisor would update their rating system. I couldn't give this hotel a 3 but don't think it's a 2 either. It's somewhere between average and poor rating (i.e. 2 1/2 stars). It is a decent budget hotel but does have its flaws. Even with the recent renovations it looks a little worn and cheap. Like other reviewers,... More 

Helpful?
Thank Refthimjrttu
Benin City, Nigeria
1 review
4 of 5 stars Reviewed July 29, 2016

I had a nice experience at Extended Stay America. The front Desk, the Manager and staff were very friendly and resourceful. The rooms are spacious. I didnt like the idea of cleaning the rooms (housekeeping) only once a week.

Helpful?
Thank HarryBally
Manager_11525, Manager at Extended Stay America - Houston - Katy Freeway - Energy Corridor, responded to this review

Thank you for taking the time to write a review of your stay. I am pleased to know that were provided excellent customer service. I'm disappointed you didn't like our housekeeping policy; however, it is satisfying to know you found everything else favorable.Thank you again for your review. It would be our pleasure for you to repeat your experience with... More 

Amarillo, Texas
1 review
1 of 5 stars Reviewed July 23, 2016

Moving to the Houston area and stayed June 18 for 5 days while looking at homes for sales. Rooms are in poor conditions and not properly cleaned, requested to move into a different room and it was not much better. Pool area littered with cigarette butts, trash piled up in hallway next to ice machines overnight. On returning home Daughter... More 

Helpful?
Thank Hope494
1 review
4 of 5 stars Reviewed July 10, 2016

I spent the weekend here from July 8th to the 11th to visit with my 6 month old grandson. It was very quiet and the room was average for this price range. I have no complaints. The staff was nice and accommodating.

Helpful?
Thank Lee J
Manager_11525, Manager at Extended Stay America - Houston - Katy Freeway - Energy Corridor, responded to this review

We appreciate you taking the time to write a review. I am glad to read our staff accommodated you so well on your visit to see family. Thank you again for sharing your comments with us. We look forward to hosting you again in the future. More 

Winnsboro, Texas
Level Contributor
32 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed July 9, 2016

As I arrived was greeted with A welcome hello how may I help you By Taij.Was placed in A room that was very clean everything worked perfect was quiet bed slept comfi.Was supprised by room service went the extra mile to keep my room nice nice pool plenty shade to park cars in.The manager Missy checked make sure all was... More 

Helpful?
Thank james s
Manager_11525, Manager at Extended Stay America - Houston - Katy Freeway - Energy Corridor, responded to this review

Thank you so much for sharing your experience with us. I am thrilled to hear that our staff provided you with excellent customer service during your stay. They will be informed of what an excellent job they are doing. Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

Baton Rouge, Louisiana
1 review
5 of 5 stars Reviewed July 6, 2016 via mobile

Excellent customer service and guest accommodation. Front desk was very friendly and courteous. Awesome room with healthy environment. Breakfast to go was always available in the morning. Taj from front desk took care of me. People were all smiles and make your day special.

Helpful?
Thank trumpeffect
Manager_11525, Manager at Extended Stay America - Houston - Katy Freeway - Energy Corridor, responded to this review

I want to thank you for posting a review of our hotel. I am glad that you enjoyed our great staff and our grab-and-go breakfast during your visit with us. Thank you for choosing Extended Stay America. We hope to have the opportunity to provide you with another great stay in the future. More 

Dodge City, Kansas
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed June 29, 2016 via mobile

Rooms are clean and comfortable ,full size refrigerator and nice kitchenette in rooms. staff is helpful..wifi is poor and doesn't work most of the time. Free breakfast is limited..overall not a bad place to stay in Houston.

Helpful?
Thank Trent A
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed October 13, 2015

I traveled here for business - primarily for its location and it was the only hotel open. The hotel is extremely Dirty, filthy, with very outdated furnishings. My room didn't look like it was cleaned. The carpet was dirty. The comforter was soiled and the pillows needed to be thrown away. The room was very smokey smelling (even thought I... More 

Helpful?
1 Thank Alan J
Austin, Texas
Level Contributor
41 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 stars Reviewed August 24, 2015 via mobile

The hotel staff was friendly at first. Their third floor was unavailable due to renovations being done. The hotel asks what kind of dishes you need then brings them to your room. Housekeeping was paid for but the only task that was done was replacing towels and making the bed. Dishes were not washed which was the only thing I... More 

Helpful?
1 Thank A_renee10
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Near Extended Stay America - Houston - Katy Freeway - Energy Corridor

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Breakfast
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Kitchenette
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Self-Serve Laundry
  • Free Parking
  • Meeting Rooms

Additional Information about Extended Stay America - Houston - Katy Freeway - Energy Corridor

Address: 15385 Katy Fwy # I-10, Houston, TX 77094-1801 (Formerly Extended Stay Deluxe)
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range: $61 - $84 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Houston - Katy Freeway - Energy Corridor 2.5*
Number of rooms: 145
Reservation Options:
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Also Known As:
Extended Stay Deluxe Houston - Katy Freeway Hotel Houston
Extended Stay Houston
Houston Extended Stay
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