Before arriving to the hotel, I called to ensure that my room was ready for me as I was arriving a bit earlier than check in time. They told me my room was ready so I proceeded to check in. When arriving at the hotel, the front desk agent asked me if I would be okay with being upgraded to an executive suite and I gladly accepted (not quite sure who would say no). The front desk never asked if I needed any assistance with bags which was a little disappointing and odd if they do not have a bell hop. When I got to my room, I was pleasantly surprised. My room was quite large with a full living room with sectional, a large dining room table, and a coffee bar area with a Nespresso. The bedroom was well appointed with a large king bed, a nice sitting chair, a bed end bench, a large closet (with 2 robes, 1 pair of slippers and a nice stone countertop for placing your bags) and an iPad where you can order room service, request your car from valet and more (unfortunately my iPad was not functioning properly). The bathroom was equipped with a very large soaking tub with a waterfall facet, a giant shower and a double vanity. The room was fairly clean with the exception of some dust on the headboard and on the tv accent pieces. I had access to the Griffin Executive Lounge which is open 24/7 with cookies and granola bars plus soda (Sierra Mist, Coke, and Diet Coke) and bottles of water. A room key is required to get into the griffin lounge with specific rooms and/or status. I went to the griffin lounge for breakfast which was standard. They had Home style potatoes, bacon, sausage, muffins and other pastries. They also have an espresso machine and infused water. One morning, I used the complementary luxury shuttle service and got taken to breakfast in the Tesla Model X the hotel has and I am told they also have a Porsche Cayenne. The driver was nice and professional. This service is available to all guests but it’s best you reserve the car ahead of time because it might be in use when you go to use it. The front desk service was nice when I asked for recommendations on places to eat. When I went to sit at the bar, I unfortunately felt unwelcome by both the bartenders. They immediately asked for my ID (which I understand) but they gave preferential service to people who came in after me. I eventually just shouted out my order as they where not coming over to take my order. When I ordered, they informed me that they where out of one of the ingredients to make my drink. I asked them to make it without and they did. The drink tasted good and the presentation was nice. The bartender, after only having a few sips of my drink, gave me a bar snack mix and a water as if he believed I was maybe already intoxicated. Or maybe he was just being nice. Overall, the hotel was very nice but service was a little spotty. This hotel would be great for a couple looking for a get away or a business person looking for nice place to stay.

We were fortunate to visit the JW Marriott Houston Downtown during our new year's celebration. Upon arriving, everyone was really friendly and went above and beyond to make sure that we were well treated. Even though we had a wait a few hours to get our room ready, the front desk staff provided information through the Marriott Bonvoy application once it was ready. The one-bedroom suite was quite spacious and comfortable, around 500 sq. ft. The bathroom was worth it, where a bathtub enhanced our experience. The concierge lounge is only open for water and soft drinks at this time due to COVID-19. There are a few amenities available, such as the JW Spa with appointment only and the Main Street Restaurant on the first floor for breakfast and dinner/cocktails. If you book a concierge level room or have platinum and above elite status, you can get breakfast vouchers in your stay. On the other hand, even though there were some issues with hot water availability, the hotel's staff was quick to provide service recovery and made sure that our needs were met. One important aspect to highlight about this hotel is the excellent customer service provided by each staff member. We noticed how each one of them were working back to back during new year's eve and the new year, and still provided excellent customer service. Jamille at the Main Restaurant / Oscar, Eoin, and Aleina at the Front Desk / Darlene, Pamela at the JW Spa were great during our entire stay. Special recognition to Steven, Gregory, and Jesus in the Main Restaurant & Bar for going above and beyond every single time we met them, and especially during our New Year's Eve celebration. These individuals and everyone else that is a part of the JW Marriott Houston Downtown certainly make this hotel within the Marriott brand stand out and makes it one of our favorites. We definitely look forward to returning back to this location in the near future and will highly recommend this hotel to anyone wanting to stay in the Downtown Houston area.

Always a pleasure to stay at the JW Marriott Downtown Houston! The rooms and atmosphere of the hotel are the best in the area, and the location is ideal, as it is in such close proximity to several attractions in the downtown area. The service at the 806 Lounge, in particular, is unmatched, especially with Tarsha at the bar. She is the epitome of professionalism and always makes us feel like a part of the Marriott family! We particularly enjoy our stay whenever we have the pleasure of seeing and talking to her.