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JW Marriott Houston Downtown

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Room & Suite (160)
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About

#27 of 607 hotels in Houston
Location
4.6
Cleanliness
4.9
Service
4.6
Value
4.4
Travelers' Choice
Infused with an edgy, contemporary style - a reinterpretation of what luxury should be - the 328-hotel allows guests to experience an undeniable sense of place. It is the Heart of Houston, beating to the pulse of the city's commercial, cultural and entertainment epicenter. This is the JW Marriott Houston Downtown. Engaging the soul in the heart of Houston. Guests will discover an inspired SPA concept that favors simplicity over complex treatments and surroundings. All of our treatments are organized by four distinct benefits: renew, calm, invigorate, and indulge. And whether you’re fatigued from a long journey, or simply desire a well-deserved retreat, we offer a personalized spa experience that is as effortless as it is rewarding. The chefs and craft bartenders of Main Kitchen Restaurant draw inspiration from the local flavors and ingredients of Houston and Texas to present American comfort.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Kids stay free
Pets Allowed ( Dog / Pet Friendly )
Free shuttle or taxi services
Business Center with Internet Access
Wifi
Paid internet
Restaurant
Breakfast available
Breakfast buffet
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
Baggage storage
Concierge
Non-smoking hotel
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Air conditioning
Housekeeping
Room service
Safe
Refrigerator
Flatscreen TV
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Non-smoking rooms
Suites
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  • Five Diamond Traveler
    Pittsburgh, Pennsylvania268 contributions
    Beautiful suites
    Before arriving to the hotel, I called to ensure that my room was ready for me as I was arriving a bit earlier than check in time. They told me my room was ready so I proceeded to check in. When arriving at the hotel, the front desk agent asked me if I would be okay with being upgraded to an executive suite and I gladly accepted (not quite sure who would say no). The front desk never asked if I needed any assistance with bags which was a little disappointing and odd if they do not have a bell hop. When I got to my room, I was pleasantly surprised. My room was quite large with a full living room with sectional, a large dining room table, and a coffee bar area with a Nespresso. The bedroom was well appointed with a large king bed, a nice sitting chair, a bed end bench, a large closet (with 2 robes, 1 pair of slippers and a nice stone countertop for placing your bags) and an iPad where you can order room service, request your car from valet and more (unfortunately my iPad was not functioning properly). The bathroom was equipped with a very large soaking tub with a waterfall facet, a giant shower and a double vanity. The room was fairly clean with the exception of some dust on the headboard and on the tv accent pieces. I had access to the Griffin Executive Lounge which is open 24/7 with cookies and granola bars plus soda (Sierra Mist, Coke, and Diet Coke) and bottles of water. A room key is required to get into the griffin lounge with specific rooms and/or status. I went to the griffin lounge for breakfast which was standard. They had Home style potatoes, bacon, sausage, muffins and other pastries. They also have an espresso machine and infused water. One morning, I used the complementary luxury shuttle service and got taken to breakfast in the Tesla Model X the hotel has and I am told they also have a Porsche Cayenne. The driver was nice and professional. This service is available to all guests but it’s best you reserve the car ahead of time because it might be in use when you go to use it. The front desk service was nice when I asked for recommendations on places to eat. When I went to sit at the bar, I unfortunately felt unwelcome by both the bartenders. They immediately asked for my ID (which I understand) but they gave preferential service to people who came in after me. I eventually just shouted out my order as they where not coming over to take my order. When I ordered, they informed me that they where out of one of the ingredients to make my drink. I asked them to make it without and they did. The drink tasted good and the presentation was nice. The bartender, after only having a few sips of my drink, gave me a bar snack mix and a water as if he believed I was maybe already intoxicated. Or maybe he was just being nice. Overall, the hotel was very nice but service was a little spotty. This hotel would be great for a couple looking for a get away or a business person looking for nice place to stay.
    5DiamondTraveler, Thank you ever so much for your review. We appreciate your feedback and are happy to hear that you enjoyed your stay with us and enjoyed all that we have to offer- from our Executive Lounge to our Tesla! It is our priority to make each stay a unique experience and to provide our guests with the best service. Again, thank you very much for your honest review, and we are looking forward to your next stay-cation with us Our Warmest Regards, Ashley
    Written January 27, 2020
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Date of stay: January 2020
    Traveled solo
    Written January 26, 2020
  • Boris E
    Staunton, Virginia828 contributions
    Great Experience at the JW Marriott Houston Downtown
    We were fortunate to visit the JW Marriott Houston Downtown during our new year's celebration. Upon arriving, everyone was really friendly and went above and beyond to make sure that we were well treated. Even though we had a wait a few hours to get our room ready, the front desk staff provided information through the Marriott Bonvoy application once it was ready. The one-bedroom suite was quite spacious and comfortable, around 500 sq. ft. The bathroom was worth it, where a bathtub enhanced our experience. The concierge lounge is only open for water and soft drinks at this time due to COVID-19. There are a few amenities available, such as the JW Spa with appointment only and the Main Street Restaurant on the first floor for breakfast and dinner/cocktails. If you book a concierge level room or have platinum and above elite status, you can get breakfast vouchers in your stay. On the other hand, even though there were some issues with hot water availability, the hotel's staff was quick to provide service recovery and made sure that our needs were met. One important aspect to highlight about this hotel is the excellent customer service provided by each staff member. We noticed how each one of them were working back to back during new year's eve and the new year, and still provided excellent customer service. Jamille at the Main Restaurant / Oscar, Eoin, and Aleina at the Front Desk / Darlene, Pamela at the JW Spa were great during our entire stay. Special recognition to Steven, Gregory, and Jesus in the Main Restaurant & Bar for going above and beyond every single time we met them, and especially during our New Year's Eve celebration. These individuals and everyone else that is a part of the JW Marriott Houston Downtown certainly make this hotel within the Marriott brand stand out and makes it one of our favorites. We definitely look forward to returning back to this location in the near future and will highly recommend this hotel to anyone wanting to stay in the Downtown Houston area.
    besca001, Thank you for being our guest and for the amazing review above. We are thrilled to hear that you enjoyed your stay and appreciate your communication with us while onsite regarding opportunities, so our staff were able to remedy these for you. The team work hard everyday to deliver an exceptional experience and we appreciate you taking the time to highlight their efforts-and by name! We have shared your review internally so everyone is able to see how their efforts directly impact our guests experiences. We look forward to welcoming you back to the hotel soon! Be Well, Jelle Vandenbroucke General Manager
    Written January 4, 2021
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Date of stay: December 2020
    Traveled as a couple
    Written January 3, 2021
  • Brett
    1 contribution
    Excellent Stay and Service
    Always a pleasure to stay at the JW Marriott Downtown Houston! The rooms and atmosphere of the hotel are the best in the area, and the location is ideal, as it is in such close proximity to several attractions in the downtown area. The service at the 806 Lounge, in particular, is unmatched, especially with Tarsha at the bar. She is the epitome of professionalism and always makes us feel like a part of the Marriott family! We particularly enjoy our stay whenever we have the pleasure of seeing and talking to her.
    Thank you for staying at the JW Marriott Houston Downtown and for your wonderful review! Isn't Tarsha fantastic? While I'm not surprised, I'm thrilled to hear that she continues to take great care of you during your time with us. We'll make sure that we pass your kind words along to her. We look forward to welcoming you back soon. Warm Regards, Jelle Vandenbroucke General Manager
    Written September 20, 2021
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Date of stay: September 2021
    Traveled as a couple
    Written September 19, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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nmringo wrote a review Sep 24
Washington DC, District of Columbia1 contribution
Fantastic hotel. I work remotely for a company in Houston and this is my “home away from home”. Great place to relax after a workday, particularly with the soaking tubs. The lounge has great breakfast and is also a nice place to relax at the end of the day. Can’t recommend the JW enough!
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Date of stay: June 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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glenn c wrote a review Sep 11
Cincinnati, Ohio96 contributions27 helpful votes
Fantastic hotel. A special call out to Megan, who checked us in. She is the manager and has been there for 6 months. After hearing that we came from a funeral, she upgraded us to the VP suite, which gave us access to the concierge floor. She also called to see how things were going and offered to assist in any way possible. The suite was unbelievable. It had a dining room, full kitchen with Miele appliances, living room, sitting room, king bed, hall bath and main bathroom with shower and separate bath tub. The fridge was filled with water. Ice was stored in prefilled bags in the hallway. The room was very nicely decorated. The breakfast in the lounge was great. Included smoked salmon, eggs, bacon, fresh juices, fresh fruit, oatmeal, bagels, and pastries. Alcoholic drinks are available at night during the week. We had access to soft drinks and coffee/tea at night. Best hotel gym that I have ever seen for Nautilus equipment. Also had plenty of cardio equipment and any accessory you could ask for. Restaurant offered a complete breakfast menu. We ate there for lunch. Valet is 50 dollars with in/out privileges. You can get to underground tunnels from the lobby. We were unable to go there since it was closed on Sunday.
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Date of stay: September 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Misty King, Marketing at JW Marriott Houston Downtown
Responded 1 week ago
Thank you for staying at the JW Marriott Houston Downtown and for your amazing review. We're thrilled to hear that Megan made such a positive impression during check-in and that you enjoyed our executive lounge, fitness center, and restaurant. We sincerely appreciate your feedback, and we hope that your stay provided you with the comfort and relaxation you needed during this challenging time.  Best Regards Jelle Vandenbroucke General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Robyn B wrote a review Sep 10
1 contribution
I have never written a Trip Advisor review before, but I decided my recent stay at the hotel definitely warrants one. Let me start by saying I am a loyal Marriott gal, and have been part of both their vacation club and Bonvoy program for many years. From the time I was greeted by Manuel as we approached the front desk, I immediately knew this experience was going to be different for me. His kindness, approach, expressed gratitude for us choosing to stay with them was evident not only upon our arrival, but every single time he saw us coming through the lobby he would make a concerted effort to approach us by name and ask us how our stay was going. I wish every Marriott hotel had a Manuel (or at least put him in charge of training their employees on customer service)! I cannot say enough good things about him. Additionally, the executive lounge was the nicest I have ever e experienced at a Marriott in my life. It is huge, the breakfast is fantastic (the gal that Mashed the omelets to order every morning made the best omelette I’ve ever had). The bellman at the front door are friendly and always helpful. And the location in downtown Houston is centralized and within easy walking distance to many restaurants. I highly recommend this hotel if you are going to Houston!
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Date of stay: September 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Misty King, Marketing at JW Marriott Houston Downtown
Responded 2 weeks ago
Thank you for staying at the JW Marriott Houston Downtown and for your wonderful review. We appreciate you taking the time to share your comments of the amazing service provided by Manuel. Providing exceptional service is at the heart of what we do, and we're thrilled to learn that Manuel went above and beyond to make your stay memorable. We also loved hearing that you had a great experience in our Executive Lounge, and you enjoyed the amenities provided. We are truly grateful for your feedback, and we hope to have the opportunity to welcoming you back in the near future! Best regards, Jelle Vandenbroucke General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
West Coast Cat Dad wrote a review Sep 4
Seattle, Washington187 contributions111 helpful votes
Most frequent travelers know that North American properties often aren't that special in contrast to International ones. So this JWM surprised me when I arrived. Great service throughout, there was also turn down service if you needed. I don't remember meeting a single staff member that was bad. Lounge service and quality was also quite good in terms of North American properties. In terms of rooms, very clean and modern, felt like the rooms were still brand new (maybe recently renovated? Unsure). But definitely no complaints. Location wise very convenient. Lots of Uber/Lyft's nearby, Starbucks across the street if needed. I stayed here for another 4 nights the week after my first stay for the reasons above.
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Date of stay: August 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Misty King, Marketing at JW Marriott Houston Downtown
Responded 3 weeks ago
Thank you for staying at the JW Marriott Houston Downtown and for your amazing review. We are thrilled to hear about your fantastic experience during your stay with us. It’s our goal to provide our guest with exceptional service and a memorable stay, and it warms our heart to know that we succeeded in making your visit special. Once again, thank you for choosing us, and we can’t wait to have the pleasure to serving you again. Warm Regards, Jelle Vandenbroucke General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Martez H wrote a review Aug 2023
1 contribution
This hotel is beautiful. However, a “random” guest was allowed to charge a $100+ ticket from the restaurant to our room. This “random” guest had access to our personal information because she signed the ticket with our room number and last name. The operations manager Megan lack sympathy for the breach and instead presented very accusatory when this conversation initiated. The charge happened when we were away from the hotel and was carried out by a “random guest” that was unbeknownst to us. Front desk manager Manuel showed me a still photo from LP of the “random guest” that charged this to our room. The lady appeared to be Caucasian; we are African American. After speaking with Megan, she said the woman isn’t white. The photo was very clear. Instead, she wanted to insinuate that we weren’t seeing the same photo as her. “She’s not white.”, Megan said. Ultimately, she’s not OUR guest so how did she get our room number and last name? My brother and I are successful black men with strong personalities. Megan used that to her advantage and said she “felt attacked” and she had no reason to. We spoke to several associates and none of them had the same account. Megan then bribed us saying that if she refunded the points used for the stay and agreed to not submit a survey, would this be settled? Absolutely not. We are still submitting a survey giving this hotel and staff a ZERO! I’m also writing an email to Hotel management. Resist the urge to stay at this property. There’s so much more I could write but I’ll save that for Marriott Corporate.
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Date of stay: August 2023
Value
Location
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Misty King, Marketing at JW Marriott Houston Downtown
Responded 3 weeks ago
Thank you for taking the time to share your feedback about your recent stay at our hotel. We truly value the opinions of our guests, as it helps us continually improve our services. Please know that providing a comfortable environment for our guests is our top priority. Rest assured, if there were any lapses in our procedures, we will address them promptly. Thank you once again for your feedback. Warm Regards, Jelle Vandenbroucke General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
William B wrote a review Aug 2023
Kingwood, United States2 contributions
Fantastic stay and superior customer service! I would like to recognize Lisa Reyna for going above and beyond in providing a great experience for our room accommodations as well as making my wife feel special on her birthday getaway. The room was spacious, clean, and surprisingly quite from road noise for a downtown hotel building. The valet staff was excellent and Logan was extremely helpful in setting up transportation using hotel services for our outing to the Houston Astros game. The concierge lounge is well appointed and is laid out in a way that creates an intimate but open floor plan feel. Overall, the entire stay was perfect and we will definitely be marking this hotel down as one of our favorites in the downtown area. Highly recommend to business travelers or for family stays. Will B
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Date of stay: August 2023
Value
Location
Service
Trip type: Traveled with family
Room Tip: Valet parking was easy and recommend based on where hotel is located.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Misty King, Marketing at JW Marriott Houston Downtown
Responded 4 weeks ago
Thank you for staying at the JW Marriott Houston Downtown and for your incredibly kind review! We are delighted to read that your wife had an amazing birthday getaway with a visit to Minute Maid Park. It is also great to read that you enjoyed our convenient location, comfortable accommodations and generous valet service.  Also, thank you for pointing out our Griffin Lounge, it is definetly one of our favorite spots! It was a pleasure hosting your stay and we hope to have the opportunity to welcome you and your wife again for another amazing stay. Warm Regards, Jelle Vandenbroucke General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jesse S wrote a review Aug 2023
1 contribution
I took my son for his 10th birthday to Texans and Dolphins joint training camp. We stayed in the Marriott Downtown (hoping the dolphins would be there - they weren’t). It was my first time in Houston and I had no idea where to go. Megan was super helpful and within the first moments of my call with her, she had sent me a list of fun places to take my son. She was very patient and pleasant to speak with. She gave me all the time I needed to figure out how to plan my days. When we got the room, there was a birthday card and cookies waiting for my son. After the first day, Megan and he crew made sure to give us all the little details we needed (especially sharpies) to make our experience better. She curated a personalized experience for us, kind of like having a personal travel secretary. It felt great knowing someone was working to make our trip the best experience possible.
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Date of stay: August 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Misty King, Marketing at JW Marriott Houston Downtown
Responded Aug 21, 2023
Thank you for staying at JW Marriott Downtown Houston and for your wonderful review. We're happy to hear that we were able to make your son's 10th birthday celebration a memorable one. Our associates are passionate about providing a unique experience for each of our guests and we're glad that they exceeded your expectations during your stay. It was such a pleasure hosting you and we look forward to welcoming you soon for another amazing stay. Warm regards, Jelle Vandenbroucke General Manager 
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
trangkvuong wrote a review Aug 2023
Tyler, Texas5 contributions1 helpful vote
I've been a member of SPG/Bonvoy for 23 years. Out of all our family travels, both domestic and international, our recent stay at the JW Marriott Houston Downtown will stand out as one of the most remarkable experiences. A couple of days before our trip, I reached out to the JW's front desk to gather ideas for surprising my daughter on her 13th birthday. What started as a simple inquiry turned into an absolutely unforgettable weekend. From an amazing room upgrade to unexpected desserts, Megan Smith orchestrated every detail. We were blown away when we checked in and Lisa at the front desk knew it was my daughter’s birthday. Later that day, our driver Logan extended birthday wishes to Chloe and tended to our travel to and from Minute Maid Park, weaving through the crowds and traffic ahead of an Astros ball game. Upon check-out, numerous front desk and concierge lounge staff members were somehow aware of our celebratory weekend. Beyond all that, what truly stands out is the extent to which Megan went to inform her team about our stay. No request was an inconvenience. I can't speak highly enough about JW Houston Downtown—its personalized service, beautifully appointed rooms- you will not be disappointed and will leave there devising your next opportunity to visit Houston, simply to stay at the JW Houston Downtown. Although I didn't get the chance to meet Megan in person during our stay, she managed to fulfill her promise of "I will take care of it for you," even on her day off. Megan, my daughter and I are immensely grateful to you and your team for crafting these lasting memories for us. Your extra efforts made me feel like I was the birthday girl throughout the entire weekend.
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Date of stay: August 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Misty King, Marketing at JW Marriott Houston Downtown
Responded Aug 18, 2023
What an amazing review to read! First and foremost, thank you for choosing the JW Marriott Houston Downtown and for all the wonderful comments about our hotel. It was a pleasure being part of your daughter's 13th birthday celebration. We are delighted that our courteous service enhanced your stay with us, and we were able to make this celebration a memorable one. Our convenient location in the heart of Downtown is a guest favorite, and we are glad it was perfect for your visit to Minute Maid Park. It was an honor serving you and we look forward to welcoming you again for another enriching experience with us. Warm Regards, Jelle Vandenbroucke General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
S Perry Founder of PerryPerks wrote a review Aug 2023
Houston, Texas44 contributions12 helpful votes
Where do I began, oh I know, how about I just start from the very beginning. Get your reading glasses out because this review, I hope will get you to change your mind about staying any where else when in Houston and at minimum give the JW Marriot Downtown Houston an Opportunity to wow you like they did me. I had a friend that wanted to celebrate my birthday and he was going to treat me to a stay at the Neighboring Aloft hotel, which is one of my favorite select service brands, but stick around and let me tell you how a 2 day Birthday stay - turned into a full on 9 day - STAYCATION! I knew that I was going to love the property from the moment I called and did just a polite schmooze to see if they could accommodate, myself and two friends for my birthday with Suite upgrades. Not only did they accommodate one upgrade, they upgraded both rooms and sent me two birthday amenities on each night of my stay. I was simply over the moon with the accommodations and efforts to help me achieve status of being knockout host to my friends, before i even set foot on the property. I owe a special thanks to Carina, forgive me if I misspell any names, and Joyce for being so accommodating they are front desk superstars. The property, to my eye was spic and span, please guys when staying at hotels, give grace for the fact that the hotel is inundated with us as travelers 24/7 and there can be a towel that is left out of place. But in the JW's case that was not the situation. The Concierge lounge is a sanctuary for the most Novice of traveler all the way to the most experienced Road Warrior. The lounge has to be about 2,000 sqft. One place for improvement just to give constructive feedback is please have the omelet station on the weekend as well as during the week. Their is a Boardroom that I know seats up to minimum of 12 guests in the lounge area, for any of the meeting planners who read reviews. One of the reason, I wanted a suite upgrade was to host a small group of friends at the property for a game night. Well once I laid eyes on the Concierge lounge, I just took a chance and carved out a little section for my self and friends, and what do you know the Hotel was overly accommodating. They allowed us to have a couple ice buckets and didn't mind that we ordered take out to the Lounge. As other guest came to the lounge we were able to make several friends and offered to have them join in the fun that was Left, Right Center. The food was amazing at the property. I had the pleasure of trying the MK burger, which was the JW's take on a smash burger it was to die for and the only thing could have complemented it more was a Milkshake! I loved breakfast, as that is my favorite meal of the day, so whether you have breakfast in the Lounge, Restaurant or in room dining you will be pleased. The Lounge is also, open 24/7 and I am sure most who stay with this brand know the evening social hours can get mundane, but the JW DT Houston knocks the nightly social hour out the park. One night I devoured a helping of nachos and the next night there was a spread complete with Salad, shrimp cocktail, wings and full size finger sandwiches. If you have ever had the opportunity to travel to Asia, they give the Asian properties a run for their money. When it came time for me to check out after my second night, I just couldn't do it and the friendly staff, made it more than easy to rest another night, which turned out to be an additional 6 nights, because I work in DT and the ease of the commute is phenomenal. The Houston Downtown Tunnel system, connects you to over 100 restaurants for Lunch, and then their are countless avenues to reach your building that I am sure you will have business or work the next day, which run right under the hotel. The cities transit, as a native Houstonian, I am not wild about, but as far as navigating the downtown area, the light rail is simply footsteps out side the front door, and they have a Shuttle that operates within a 3 - 5 mile radius, don't quote me on the 4th and 5th mile but i am for certain on 3 miles. For now, there is not a pool, at the property, however if you want the upscale feel of the JW, but want to partake in a TEXAS sized pool you can get discounted spa day passes to go to the Marriott Marquis for $60 by being a registered guest. However, stay tuned the property, I believe has a pool in the works for their guest in the near future. I for one would love to try it out for another night or two once it is in full swing. As far as the rooms, I had the pleasure of staying in 3 or 4 different room types, the Vice President Suite, an Executive King Suite, a Corner suite, and a Concierge Suite. Of course as you can imagine the VP suite took the cake and i was ever so grateful for the front desk staff allowing me to experience it. Pros about each suite are, the VP suite, has a Kitchen that is fit for a king, the Executive King suite has a Bathtub that can accommodate 2 adults of any size, the Corner suite is quaint size wise but as all of the suites at the JW the view from the bathroom especially on a high floor will make any Anniversary night unforgettable. Lastly, the Concierge king has an open hotel room feel but the tub has a glass partition that can be draped for privacy and is also romantic for couples when suites are not available. Lastly, I must give the most sincere thank you to every single staff member who helped me make my birthday amazing and staff phenomenal. I didn't have the pleasure of meeting the GM of the property but as a former Associate of Mr. Marriott, in the early years his motto was Take care of the Associate and the Associate will take care of the guest. It is more than evident that the Hospitality is at every level of the organization at this property. Special thanks to Alexis, Joyce, Kierra, Apree, Manuel, Macarena, Patrick, Carina, Gracie, Dawn, and Alex. The entire Staff is once again all stellar individuals, but these are all people who personally impacted my stay and make me want to make it a tradition to make the JW a home away from home at least once a year.
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Date of stay: July 2023
Value
Location
Service
Trip type: Traveled with friends
Room Tip: Be uber nice when asking for anything, common courtesy, will go along way!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Misty King, Marketing at JW Marriott Houston Downtown
Responded Aug 14, 2023
Your review truly made our day! First and foremost, we want to thank you for the inspiring feedback regarding our hotel, the JW Marriott Houston Downtown. It genuinely brings a smile to our face to learn that we exceeded your expectations. We are further thrilled that your experience was perfect from beginning to end, and that we were part of making your birthday a memorable one. Thank you for highlighting our ideal location, well-kept accommodations, executive lounge, restaurant, and the amazing food! Also, thank you for your kind words about our friendly, knowledgeable, and professional hotel associates, which to us is the biggest compliment as we pride ourselves on providing the most attentive and genuine service. It truly was a pleasure hosting your birthday staycation.  Please do let me know when you return so I can personally introduce myself since I wasn’t able to meet you during this visit.  We look forward to welcoming you back! Warm Regards, Jelle Vandenbroucke General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nicholas P wrote a review Aug 2023
1 contribution
Really great hotel. The service at the Main Kitchen restaurant is top notch! Specifically, waitress Tarsha went above and beyond as a server. I stayed at this hotel for a business conference, and Tarsha gave me excellent recommendations for local activities. Hospitality team members like her are truly what make this hotel shine!
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Date of stay: July 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Misty King, Marketing at JW Marriott Houston Downtown
Responded Aug 10, 2023
Thank you for staying at the JW Marriott Houston Downtown and for your amazing review. We are glad to hear that our hotel and restaurant exceeded your expectations! It was also a pleasure reading about the excellent service you received from Tarsha. We appreciate you taking the time to share your experience and look forward to seeing you again soon. Warm Regards, Jelle Vandenbroucke General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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123456
Not the right property for you?
There are more places to choose from in the Houston area.
PRICE RANGE
$285 - $505 (Based on Average Rates for a Standard Room)
LOCATION
United StatesTexasTexas Gulf CoastHoustonDowntown
NUMBER OF ROOMS
328
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JW MARRIOTT HOUSTON DOWNTOWN - Updated 2023 Prices & Hotel Reviews (TX)

Frequently Asked Questions about JW Marriott Houston Downtown
Which popular attractions are close to JW Marriott Houston Downtown?
Nearby attractions include Magic, Music, & Mayhem (0.3 miles), Houston Symphony (0.2 miles), and Pete's Dueling Piano Bar (0.3 miles).
What are some of the property amenities at JW Marriott Houston Downtown?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at JW Marriott Houston Downtown?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at JW Marriott Houston Downtown?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at JW Marriott Houston Downtown?
Yes, parking is available to guests.
What are some restaurants close to JW Marriott Houston Downtown?
Conveniently located restaurants include Pappas Bros. Steakhouse, Flying Saucer, and Frank's Pizza.
Are there opportunities to exercise at JW Marriott Houston Downtown?
Yes, guests have access to a fitness center during their stay.
Is JW Marriott Houston Downtown located near the city center?
Yes, it is 0.6 miles away from the center of Houston.
Are any cleaning services offered at JW Marriott Houston Downtown?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at JW Marriott Houston Downtown?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does JW Marriott Houston Downtown offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.