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Hilton Garden Inn Houston NW America Plaza

14919 Northwest Fwy, Houston, TX 77040-4024
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Apr 9 Apr 10
1 room, 2 adults, 0 children
SAVE $41 $200*$159*
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Traveler (77)
Room & Suite (37)
Dining (16)
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04/09/2017 04/10/2017
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    Overview

    • Excellent77%
    • Very good15%
    • Average4%
    • Poor1%
    • Terrible1%
    Travelers talk about
    “front desk” (90 reviews)
    “great hotel” (48 reviews)
    Free Wifi
    Free Parking
    Pool
    Restaurant
    Room Service
    Bar/Lounge
    Fitness center
    3.5 Star Hotel
    All hotel details
    Offers from Hilton Garden Inn Houston NW America Plaza
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    Rooms
    04/09/2017 04/10/2017
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    04/09/2017 04/10/2017
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    Traveler rating
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    All reviews front desk road construction great hotel fire pit restaurant staff would highly recommend this hotel excellent customer service great stay breakfast buffet fitness center business center definitely stay here again hgi beltway treadmills
    Reviewed May 18, 2016

    The staff was polite and greeted the hotel guess. The maintenance department and the response to in room safety concerns need to be readdressed. Typically this means a retraining update session.Gogp000

    Review collected in partnership with Hilton Garden Inn
    Helpful?
    Reviewed May 17, 2016

    A nice hotel at an ok area. For business trips a relatively good location, easy access to main highways. But, for the morning jogging/walk not that nice area. A Rudy's BBQ 10 min walk away, nice place for a casual BBQ. The price have increased...More

    Review collected in partnership with Hilton Garden Inn
    Helpful?
    Response from Steve K, General Manager at Hilton Garden Inn Houston NW America Plaza

    We appreciate your review and your feedback. Our hotel is centrally located and it is our goal to provide both quality accommodations and service. We appreciate your continued patronage of the Hilton Family of Hotels. Steve Kalbaugh, General Manager

    Reviewed May 17, 2016 via mobile

    First time staying at the Northwest America Plaza Houston address. Very good location love the help and the staff. Especially what to leave kudos to Fernando at the bar for his service. Very helpful giving advice on local restaurants and very attentive for service at...More

    Helpful?
    Response from Steve K, General Manager at Hilton Garden Inn Houston NW America Plaza

    Thank you for your review and your commendation of Fernando, one of our team members. We are glad that you enjoyed your stay with us. Thank you for your business and we hope that you can visit us again very soon. Steve Kalbaugh, General Manager

    Reviewed May 14, 2016

    Awesome customer service as I check in and check out job ladies. Some of the staff that was clearing tables for breakfast could've been much nicer. Breakfast station and menu you could've been better not everyone eats pork.More

    Review collected in partnership with Hilton Garden Inn
    Helpful?
    Response from Steve K, General Manager at Hilton Garden Inn Houston NW America Plaza

    We appreciate your review. Thank you for your commendation of the front desk agents. I apologize for your experience with breakfast. We are addressing the service issue and we also agree with you about not having vegetarian and other options available and will address this,...More

    Reviewed May 12, 2016

    Besides the expected cleanliness and amenities, the staff was very helpful and considerate. I wish to particularly comment Fernando as our server at the restaurant. In many different ways he made our meal enjoyable and went far beyond the call in anticipating and responding to...More

    Review collected in partnership with Hilton Garden Inn
    Helpful?
    Response from Steve K, General Manager at Hilton Garden Inn Houston NW America Plaza

    We appreciate your review. We thank you for your wonderful comments about our hotel and your recognition of Fernando in the restaurant. We greatly appreciate your business and your continued patronage of our Hilton Family of Hotels! Steve Kalbaugh, General Manager

    About
    Amenities
    • Top amenities
    • Pool
    • Free Parking
    • Fitness Center with Gym / Workout Room
    • Room Service
    • Restaurant
    • Bar/Lounge
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Free Parking
    • Room Service
    • Dry Cleaning
    • Meeting Rooms
    • Business Center with Internet Access
    • Laundry Service
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Self-Serve Laundry
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Microwave
    • Things to do
    • Pool
    • Fitness Center with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Hot Tub
    Photos
    Traveler (77)
    Room & Suite (37)
    Dining (16)
    Pool & Beach (5)
    Nearby
    Nearby Restaurants
    Whataburger
    9 reviews
    1.15 miles away
    Rudy's
    270 reviews
    .51 miles away
    Fajita Willie's
    16 reviews
    .12 miles away
    Railroad Crossing BBQ
    6 reviews
    .43 miles away
    Nearby Attractions
    Sam Houston Race Park
    41 reviews
    4.57 miles away
    Traders Village Marketplace
    50 reviews
    3.96 miles away
    Houston Underground
    16 reviews
    3.81 miles away
    Bear Creek War Monument
    10 reviews
    4.93 miles away
    Questions & AnswersAsk a question
    Neverstopb
    No answer to my PPV question... Thank you!!
    July 8, 2016|
    Answer Show all 3 answers
    Response from Luis_F_HGI | Property representative |
    Hello, Thank you for your question. We unfortunately don't have pay per view here at the hotel. Thank you,
    0
    Votes
    Neverstopb
    I am planning to stay July 9-10th. Please let me know if you offer pay per view. Thank you :)
    July 8, 2016|
    Answer Show all 3 answers
    Response from Steve K | Property representative |
    We do not have pay per view movies. We have Direct TV and offer a large selection of channels.
    0
    Votes
    Azucar100
    This will be our first visit to Houston for a cruise. Do you have free parking for a rental car, and do you know of a good service from airport to cruise terminal?
    June 5, 2016|
    Answer Show all 3 answers
    Response from angel T | Property representative |
    Yes we have free everything
    0
    Votes
    Room Tips
    "Be prepared for Chic Fil A type customer service..."
    pastorcareybarnes, 6 days agoRead review
    "East side rooms face freeway, but I never heard any noise."
    Victor C, 4 months agoRead review
    "No real tips only stayed once - our room was great"
    Meaghan D, 7 months agoRead review
    "All the rooms at this hotel are nice."
    Ralph K, 8 months agoRead review
    "If you need reliable access to the internet you may want to consider an alternative hotel"
    ISO8000, 9 months agoRead review
    "quiet floors - but the only view is the interstate and the office park"
    janieboyland, 9 months agoRead review
    "Book early, its fills up during the week. and its very conveinant with all the traffic and road constructions..."
    arclight45, 10 months agoRead review
    "I like rooms on a lower floor, which has seldom been a problem. All rooms are quiet."
    MontanaCraig, 10 months agoRead review
    "Higher floors have the most square feet."
    RoyalHeir, 10 months agoRead review
    "Hotel is new and clean."
    Senad D, 10 months agoRead review
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