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Hilton Garden Inn Houston NW America Plaza

Overview
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14919 Northwest Fwy, Houston, TX 77040-4024 See on map
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3.5 Star accommodation
Additional information
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Offers from Hilton Garden Inn Houston NW America Plaza
Special Offer:Double Points, Every Stay
Hotel deals
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Rooms
Dec 23Dec 24
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (870)
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829 results
Traveler rating
642
125
37
11
14
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LanguageEnglish
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642
125
37
11
14
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All reviews front desk road construction fire pit great hotel restaurant staff excellent customer service hotel stay the entire staff i highly recommend this hotel excellent stay business center fitness center business trip convenient location free breakfast hgi
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1 - 5 of 829 reviews
Reviewed 3 days ago

Clean organized rooms and very good food. Friendly courteous staff. Room thermostat would not regulate room temperature to personal desired setting for winter conditions.Otherwise would have gave it a excellent rating.

Review collected in partnership with Hilton Garden Inn
Date of stay: December 2018
Thank Texas6shooter
Hotel's Favorite
Reviewed November 5, 2018 via mobile

I stayed at this location last week, was on the fifth floor. I found the stuff to be exceptionally friendly and accommodating with any request. The buffet hot breakfast was very tasty, the staff were amazing Special thanks to Miss Karen who worked the fifth...More

Date of stay: November 2018
Thank James M
Response from Chad S, General Manager at Hilton Garden Inn Houston NW America PlazaResponded 4 weeks ago

Thanks so much for staying with us James, and for taking the time to share your experience. We hope to get the chance to take care of you again, and I am looking forward to passing your great comments onto Karen today.

Reviewed 1 week ago

Clogged bath tube drain and bad smell in the sink. At least 2 exterior access doors were not working. Fridge started to unfrost during the night with door closed, leakage over electrical wires identified and reported, which was addressed in the same day by staff.

Review collected in partnership with Hilton Garden Inn
Date of stay: December 2018
Thank luizr358
Reviewed 1 week ago

We had to spend a night in Houston, and went the budget route and picked the lowest cost hotel in the Hilton Honors program. Having had good experience with Garden Inn in the past, we picked this one at a rate of $75.00 for the...More

Date of stay: November 2018
Thank 504roadtrips
Response from Chad S, General Manager at Hilton Garden Inn Houston NW America PlazaResponded 1 week ago

Thank you very much for the detailed recap of your experience! We greatly appreciate that you chose to stay with us, and love the great review!

Reviewed 2 weeks ago

Stayed during Thanksgiving holiday. There were very few guests in the hotel. I'm a gold member but was given the worst rooms in the hotel. Had to be assertive to get them changed. Hotel location difficult to get to off/on the freeway. Price was good...More

Review collected in partnership with Hilton Garden Inn
Date of stay: November 2018
Thank 974freddief
Response from Chad S, General Manager at Hilton Garden Inn Houston NW America PlazaResponded 2 weeks ago

Thank you very much for staying with us over Thanksgiving, and for taking the time to share your experience. I am very sorry to read about the rooms to which you were initially assigned. We are working with our front office team to make sure...More

View more reviews
About
Description
Enjoy the great location of the Hilton Garden Inn Houston Northwest American Plaza, just minutes away from downtown Houston, the Energy Corridor, and the Galleria. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Pool
Free Parking
Fitness Center with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Air Conditioning
Banquet Room
Breakfast Available
Business Center with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting Rooms
Microwave
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Refrigerator in room
Self-Serve Laundry
Wheelchair access
Beachfront
Breakfast included
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Business
,
Romantic
Room types
Suites, Non-Smoking Rooms, Family Rooms
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Contact Information
Hotel Style
Business
,
Romantic
Room types
Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
172
Price range
$93 - $205 (Based on Average Rates for a Standard Room)
Location
United States > Texas > Texas Gulf Coast > Houston
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Contact Information
Hotel Style
Business
,
Romantic
Room types
Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
172
Price range
$93 - $205 (Based on Average Rates for a Standard Room)
Location
United States > Texas > Texas Gulf Coast > Houston
Photos
Traveler (97)
Room & Suite (173)
Pool & Beach (21)
Dining (19)
Amenities (46)
Business Center & Event Rooms (13)
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Questions & Answers
Ask a question
trisha s
May 22, 2017|
AnswerShow all 3 answers
Response from joycelync2017 | Reviewed this property |
GBHI is at least an hour away (modest traffic conditions). Recommend the HGI at airport or HGI in Spring, TX (North Houston).
1
Vote
Neverstopb
July 8, 2016|
AnswerShow all 3 answers
Response from Luis_F_HGI | Property representative |
Hello, Thank you for your question. We unfortunately don't have pay per view here at the hotel. Thank you,
0
Votes
Neverstopb
July 8, 2016|
AnswerShow all 3 answers
Response from Steve K | Property representative |
We do not have pay per view movies. We have Direct TV and offer a large selection of channels.
0
Votes
Room Tips
"Top floor away from the elevators."
504roadtrips
1 week ago
Read review
"Get a Freeway facing room for lovely sunrises and sunsets"
444AllyS
Aug 8, 2018
Read review
"Stay on the backside of the hotel - major construction on the freeway on the front side of the hotel."
990wew
May 22, 2018
Read review
"Can recommend the Jr Suite for extra room and place to work."
AisleSeat01
Apr 4, 2018
Read review
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