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Crowne Plaza Houston Galleria Area

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#80 of 501 Hotels in Houston
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Crowne Plaza Houston Galleria Area
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368 Reviews from our TripAdvisor Community

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Showing 343: English reviews
Bristol, United Kingdom
Reviewed March 22, 2016 via mobile

What really makes this hotel stand out is the staff. I have never come across such a helpful and friendly group. We were looking for somewhere to play golf nearby so the front desk staff got on to the internet and started searching.... even the General Manager Tom Mathews got involved! Within Ten minutes they has decided which course was...

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Helpful?
Thank Laurie W
Tom M, General Manager at Crowne Plaza Houston Galleria Area, responded to this review

It was a pleasure to assist you during your stay and thank you for the positive comments! We look forward to having you as our guest again soon. Glad you enjoyed the gold experience.

Lubbock, Texas
Reviewed March 21, 2016

Wonderful place to stay. It is in a great location to food, shops and fun. The hotel is really nice with update rooms and decor. It is located just miles from the Galleria, with easy access to the freeways. You have everything you need at the hotel if you don't want to leave. The rooms are comfortable and spacious and...

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Helpful?
Thank vmoody
Tom M, General Manager at Crowne Plaza Houston Galleria Area, responded to this review

Thank you for the great review and your comments on the hotel! We are glad we were able to add to your Spring break experience!

London, United Kingdom
Reviewed March 19, 2016

I stayed there over Christmas and i have to say the staff were very friendly, helpful and accommodating - felt as if nothing was too much for them Sitting by the pool christmas eve with a glass of wine certainly made the trip!

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Helpful?
Thank BernieBrown
Tom M, General Manager at Crowne Plaza Houston Galleria Area, responded to this review

I am glad we were able to help make your holidays special - our heated pool and fire pit are very nice to relax around! Thank you for your great comments!

Portsmouth, United Kingdom
Reviewed March 15, 2016

Although location wise the hotel is not the best in the Houston area, it is more than made up for by the friendly, excellent service from all of the staff. Nothing is too much trouble for them, and they are all active in ensuring that your stay is comfortable and trouble free. the hotel is modern and clean, the rooms...

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Helpful?
Thank Steveroundtheworld
Tom M, General Manager at Crowne Plaza Houston Galleria Area, responded to this review

Thank you for the great review and for being our guest - our team is dedicated to providing excellent customer service and I am glad you enjoyed your stay.

Houston, Texas
Reviewed March 15, 2016

2 night stay, very comfortable room. Nice facilities. Staff exceptionally helpful and friendly. There were a number of minor technical problems with the elevators which were handled quickly and effectively by the staff. In short, they owned the problem and were quick and decisive in sorting it out. Thank you.

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Helpful?
Thank dr7772016
Tom M, General Manager at Crowne Plaza Houston Galleria Area, responded to this review

Wow - thanks for the great review and for recognizing that even though something may go wrong every now and then - we are committed to making it right and exceeding your expectations! Hope you will stay with us again when your travels bring you to Houston.

Victoria, Texas, United States
Reviewed March 15, 2016

The hotel is pretty good and plenty comfortable. A good business hotel. Now the best part is the service in the restaurant. In the morning there is a waitress named Mary Ann. If I was a restaurantuer I would hire her away in a New York second. Talk about someone who loves people and loves her job Mary Ann does....

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Helpful?
Thank DrBudLee
Tom M, Front Office Manager at Crowne Plaza Houston Galleria Area, responded to this review

Thank you for your comments on Mary Ann - she is a great team member and I will make sure she is recognized for the great job she does every day. Thank you for your positive comments!

Reviewed March 11, 2016

This hotel is part of the Crowne Plaza group, but the staff and general customer experience is far from being the normal or just very good. Without exception, the staff seem to be excellent. Nothing is too much trouble. They are always welcoming, cheerful and nothing is too much trouble. In particular Tom the general manager leads from the front...

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Helpful?
Thank Greg S
Tom M, General Manager at Crowne Plaza Houston Galleria Area, responded to this review

Thank you for mentioning me in your review - I am proud to lead such a great team that really understands what delivering great customer service is all about! Thank you for being our guest and I hope you will stay with us again the next time your travels bring you back to Houston.

Portsmouth, United Kingdom
Reviewed March 11, 2016

The management here must be doing something right - staff have gone out of their way to be helpful to us. We feel like honoured guests, not customers. Noticeably different to other hotels when it comes to service, a very pleasant place to stay.

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Helpful?
Thank jl2291
Tom M, General Manager at Crowne Plaza Houston Galleria Area, responded to this review

We always try to make all our guests feel special and I am pleased that you noticed! Thank you for taking the time to write a review and for being our guests!

Dallas, Texas
Reviewed March 10, 2016

After spending a night recently, I almost feel like writing two separate reviews; one for the hotel and the other for the restaurant. The hotel is reasonably located (a little tough to go north or west, but easy enough to find your way around....especially with google maps, etc.), and there's plenty of nearby food and entertainment. If you're in shape,...

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Helpful?
Thank Lee W
Tom M, General Manager at Crowne Plaza Houston Galleria Area, responded to this review

Thank you for the feedback and for being our guest. I apologize that the service in our restaurant did not exceed your expectations - I will discuss the areas of concerned you mentioned with our F&B team. Thanks again for taking the time to share your expierence and I hope you will give us another try the next time your...

London, United Kingdom
Reviewed March 9, 2016

Stayed at the Crowne Plaza during a short trip to Houston (3 days) and was pleasantly surprised. The service was impeccable, the staff couldn't help enough. Plus we were given a spacious and comfortable room. The decor was fine (clean & tidy but unspectacular) and the free wifi was good. The location (on a freeway) is somewhat lacking and the...

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Helpful?
Thank Freekmaster
Tom M, General Manager at Crowne Plaza Houston Galleria Area, responded to this review

Wow - thank you for the great review - we have a great team here at the hotel and I am pleased you enjoyed your stay! Hope to see you the next time your travels bring you to Houston.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Fitness Center with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Perfectly located near The Galleria Mall, The Marq*E Entertainment Center, and Memorial City Mall - the Crowne Plaza® Houston Galleria Area offers guests a convenient central location right at the I-10/610 interchange close to the Houston First Baptist Church. With over 12,000 square feet of unique meeting space, your "single point of contact" via the Crowne Meetings Director, a two-hour RFP response guarantee and a Daily Meeting Debrief, we are "The Place to Meet" among hotels in Houston.Spend the day in the Houston Museum District, shopping at The Galleria or Memorial City Mall, or visiting the Houston Zoo.Reliant Stadium, home of the Houston Texans is just minutes from our hotel. From the Crowne Plaza Sleep Advantage® program to the 24-hour Fitness and Business Centers, Outdoor Oasis pool, The Red Oak Room Restaurant and Bar, plus free scheduled shuttle service within 3 miles, we provide upscale amenities to pamper our guests.IHG Rewards Members can enjoy the best "Members Only" IHG Rewards Lounge on the 6th Floor. We provide complimentary snacks and beverages throughout the day, and Happy Hour Monday through Thursday from 5:00 PM - 7:00 PM with a full service bar and Hors d'Oeuvres. Becoming a IHG Rewards Member is free and easy to do at check-in. We look forward to showing you a warm Texas welcome! ... more   less 

Additional Information about Crowne Plaza Houston Galleria Area

Address: 7611 Katy Fwy, Houston, TX 77024-2001
Location: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Price Range: $102 - $186 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Houston Galleria Area 3.5*
Number of rooms: 207
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Hotel Style:
#107 Business Hotel in Houston
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Questions & Answers

Here's what travelers have asked, with answers from Crowne Plaza Houston Galleria Area staff and other travelers.
8 questions
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Berkhamsted, United Kingdom
10 months ago
14 days ago
11 months ago

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Questions? Get answers from Crowne Plaza Houston Galleria Area staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Look for Steve P. and Yassim (he works Fri, Sat and Sun.)”
 of 5 bubbles 676hermanc, 4 weeks ago | Read review
“I am not sure, but the staff will help you to choose a good one!”
 of 5 bubbles 432asan, Feb 7, 2017 | Read review
“There are several meeting rooms on the 2nd floor. If you would like to avoid the traffic, ask different floor.”
 of 5 bubbles cocobeans88, Jan 22, 2017 | Read review
“if you need quiet like i do, make a note of that when making a reservation”
 of 5 bubbles nhvcinc, Nov 11, 2016 | Read review
“If you have to stay here be sure to get a room on the back side of the hotel to avoid the freeway noise.”
 of 5 bubbles 800hillaryh, Oct 24, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question