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Crowne Plaza Houston Galleria Area

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#74 of 489 Hotels in Houston
Certificate of Excellence
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Crowne Plaza Houston Galleria Area
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322 Reviews from our TripAdvisor Community

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Showing 298: English reviews
San Antonio, Texas
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I want to thank Elias Roman and JaviervGutierrez for giving me top notch service while I was in this hotel for 6 days. Their service made it worth my stay and assure my return. The hotel was clean, AC worked great and low sound. Thanks. Ruben Corvalan

Helpful?
Thank Ruben C
Tom M, General Manager at Crowne Plaza Houston Galleria Area, responded to this review

Thank you for all of your positive comments and for mentioning two of our outstanding team members - I will be sure and let them know there superior service was appreciated! More 

5 of 5 stars Reviewed 1 week ago

We had a late check in and Josh was so kind and helpful. He made sure we got the best rate and was even accommodating with some unique requests. Josh and the others at the front desk have all beenextremely helpful.

Helpful?
Thank Alex R
Austin, Texas
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

It's a nice hotel. The location is very convenient as it's easy access to everything without being inside the beltways where traffic is even worse. (It's Houston.) The rooms are nice and the beds are very comfortable. And the wi-fi worked just fine for me and was free. But man, I got little to no sleep whatsoever. Forgot my earplugs... More 

Helpful?
Thank Mark K
Tom M, General Manager at Crowne Plaza Houston Galleria Area, responded to this review

Thank you for your review and the positive comments on our staff and service! We will be reviewing all of your comments and I thank you for taking the time to help us improve our hotel. More 

Rockport, Texas
5 of 5 stars Reviewed 1 week ago via mobile

Have been in the hotel for 3 nights and it has been very pleasant. The hotel is in a good location, close enough to the Galleria that I have been able to shop and eat over there in the evenings, but not so close that the traffic is a mess. Hotel staff have all been really nice and my room... More 

Helpful?
Thank Travel4fun1978
Tom M, General Manager at Crowne Plaza Houston Galleria Area, responded to this review

Thanks for the great review - we appreciate the positive comments on our guest service and friendless! More 

Hixson, Tennessee
Level Contributor
78 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed 2 weeks ago

To be honest, the rest of the hotel was fine. The front desk staff was helpful, the restaurant bar area was good as well however the cleaning staff really drove me crazy. The first day of cleaning, they didn't restock the towels - ok, one towel and one wash cloth - nothing else. We obtained some more from the front... More 

Helpful?
Thank BynaWV52
Tom M, General Manager at Crowne Plaza Houston Galleria Area, responded to this review

Thank you for taking the time to write your review - I do apologize we did have some problems with the vendor that was supplying our towels - that has been resolved - but we should have been able to provide you with everything you needed to make your stay exceptional. I will discuss the cleaning issues with our Dir.... More 

Sydney, Australia
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We stayed 2 days at the end of July and another early August. Was a bit concerned over the location right by the freeway but it is not an issue. Breakfast was included and it was excellent with plenty of options. The rooms were large and clean and well appointed. The staff were friendly even when we had an issue... More 

Helpful?
Thank AKLM26162
Tom M, General Manager at Crowne Plaza Houston Galleria Area, responded to this review

Thank you for your comments and the great review! I appreciate you mentioning our great breakfast offerings and friendly staff. I hope you will stay with us again when your travels bring you back to Houston! More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

This evening I drove from Dallas to Houston with a two hour delay, including an hour of standstill traffic and arrived at about 2 AM. I was exhausted. When I walked in through the door of the Crowne Plaza, I was greeted by Josh, working overnight at the front desk, who already knew my name. He was polite, friendly, and... More 

Helpful?
1 Thank Rosario J
Tom M, General Manager at Crowne Plaza Houston Galleria Area, responded to this review

I am glad we were able to make you comfortable after your long trip - Josh is a great team member and I appreciate you mentioning him. Thank you for taking the time to write a review and please come back and be our guest again real soon! More 

1 review
1 of 5 stars Reviewed 3 weeks ago via mobile

I checked in to the Crowne Plaza yesterday 31 July 2016. It said on the location that it was near the Galleria. It's not, the galleria is miles away and on a different highway then where we are. My son had a accident in the room where the bedside table, lamp and phone fell on top of him. I tried... More 

Helpful?
Thank Megan D
Tom M, General Manager at Crowne Plaza Houston Galleria Area, responded to this review

Thank you for your review and bringing these things to our attention - I am very sorry that we were not able to immediately take care of the problems in your room. I am reviewing all of your concerns with our department managers and they will be addressed. More 

London, United Kingdom
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

We decided to spend Christmas in Texas and at the Crowne plaza. The hotel was beautiful, the staff - even on Christmas Day - we so helpful and an absolute delight. Sitting at the poolside then at night around the fire outside truly made it an experience to remember Wouldn't hesitate to stay here again

Helpful?
Thank BernieBrown
Tom M, General Manager at Crowne Plaza Houston Galleria Area, responded to this review

Thanks for the great review and I am pleased that we were able to be part of your holiday fun in Houston! Having a heated pool and fire pit area is a nice amenity for our guests and I am glad you enjoyed them! More 

Chandler, Arizona
Level Contributor
3 reviews
4 of 5 stars Reviewed 5 weeks ago

I stayed 3 nights on business. The front desk staff, Elizabeth, RJ and Yesenia, were great! Friendly, Professional and Very Helpful. Proof great customer service still exists. I would stay here again.

Helpful?
Thank LisaLisa480
Tom M, General Manager at Crowne Plaza Houston Galleria Area, responded to this review

Thank you for mentioning the team members who provider you with excellent service! It is our trademark to exceed expectations of our guests and I am glad we were able to show you that excellent service does exists! More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Conference Facilities
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
Perfectly located near The Galleria Mall, The Marq*E Entertainment Center, and Memorial City Mall - the Crowne Plaza® Houston Galleria Area offers guests a convenient central location right at the I-10/610 interchange close to the Houston First Baptist Church. With over 12,000 square feet of unique meeting space, your "single point of contact" via the Crowne Meetings Director, a two-hour RFP response guarantee and a Daily Meeting Debrief, we are "The Place to Meet" among hotels in Houston.Spend the day in the Houston Museum District, shopping at The Galleria or Memorial City Mall, or visiting the Houston Zoo.Reliant Stadium, home of the Houston Texans is just minutes from our hotel. From the Crowne Plaza Sleep Advantage® program to the 24-hour Fitness and Business Centers, Outdoor Oasis pool, The Red Oak Room Restaurant and Bar, plus free scheduled shuttle service within 3 miles, we provide upscale amenities to pamper our guests.IHG Rewards Members can enjoy the best "Members Only" IHG Rewards Lounge on the 6th Floor. We provide complimentary snacks and beverages throughout the day, and Happy Hour Monday through Thursday from 5:00 PM - 7:00 PM with a full service bar and Hors d'Oeuvres. Becoming a IHG Rewards Member is free and easy to do at check-in. We look forward to showing you a warm Texas welcome! ... more   less 

Additional Information about Crowne Plaza Houston Galleria Area

Address: 7611 Katy Fwy, Houston, TX 77024-2001
Location: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Price Range: $89 - $220 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Houston Galleria Area 3.5*
Number of rooms: 207
Reservation Options:
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Hotel Style:
#107 Business Hotel in Houston
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