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Crowne Plaza Houston Galleria Area

#73 of 488 Hotels in Houston
Certificate of Excellence
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Crowne Plaza Houston Galleria Area
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315 Reviews from our TripAdvisor Community

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Showing 291: English reviews
London, United Kingdom
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

We decided to spend Christmas in Texas and at the Crowne plaza. The hotel was beautiful, the staff - even on Christmas Day - we so helpful and an absolute delight. Sitting at the poolside then at night around the fire outside truly made it an experience to remember Wouldn't hesitate to stay here again

Helpful?
Thank BernieBrown
Tom M, General Manager at Crowne Plaza Houston Galleria Area, responded to this review

Thanks for the great review and I am pleased that we were able to be part of your holiday fun in Houston! Having a heated pool and fire pit area is a nice amenity for our guests and I am glad you enjoyed them! More 

Chandler, Arizona
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

I stayed 3 nights on business. The front desk staff, Elizabeth, RJ and Yesenia, were great! Friendly, Professional and Very Helpful. Proof great customer service still exists. I would stay here again.

Helpful?
Thank LisaLisa480
Tom M, General Manager at Crowne Plaza Houston Galleria Area, responded to this review

Thank you for mentioning the team members who provider you with excellent service! It is our trademark to exceed expectations of our guests and I am glad we were able to show you that excellent service does exists! More 

UK
Level Contributor
35 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel has great sized rooms, helpful staff, comfy beds and does a great breakfast. The only criticism would be the location, given that it is right next to the Katy Freeway and there isn´t much to do locally.

Helpful?
Thank Fin_tastic_Flyer
Tom M, General Manager at Crowne Plaza Houston Galleria Area, responded to this review

Thank you for your great review and your positive comments on our Team members. I am glad you enjoyed our breakfast and our helpful staff. Please come back when your travels being you to Houston! More 

A TripAdvisor Member
5 of 5 stars Reviewed 1 week ago via mobile

It has been an absolute pleasurable the past couple weekends staying at this hotel. My new buddy, Reid, always goes out of his way to provide THE best customer experience. Definitely, my favorite place to stay when I visit the Houston Galleria area.

Helpful?
Thank A TripAdvisor Member
Tom M, General Manager at Crowne Plaza Houston Galleria Area, responded to this review

Thank you for the great review - I hope you come back and stay with us the next time your travels bring you to Houston! More 

1 review
5 of 5 stars Reviewed 2 weeks ago

Elizabeth at the front desk went beyond the call of duty to ensure we had an excellent stay. I would recommend to everyone just for her way of exceeding expectations. The hotel itself was nice, though the breakfast buffet could use some work (the egg omelette we got literally tasted like plastic). But overall, it was a pleasant stay.

Helpful?
Thank Justin M
Tom M, General Manager at Crowne Plaza Houston Galleria Area, responded to this review

Elizabeth is a great team member and I will be sure to let her know how much you appreciated her attention to detail and great service! Thank you for being our guest and I hope you will continue to stay with us! More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

First off let me say that the manager Mr. Reid House is the most professional, friendliest, outstanding manager I have ever had an encounter with. I have stayed at several crowne plaza hotels and by far this location gets a round of applause from me. It was clean, elegant style, happy staff members, and the drinks were great! This is... More 

Helpful?
Thank Bre' A
Tom M, General Manager at Crowne Plaza Houston Galleria Area, responded to this review

Thank you for your comments on Reid - he is a great team member and I am glad he was able to make such a positive impression on you. I appreciate all your positive comments and for being our guest! More 

Austin, Texas
1 review
5 of 5 stars Reviewed 4 weeks ago

Had a wonderful visit to Houston this weekend and the entire staff at the hotel made it a wonderful experience. Sho at the front desk was very helpful, kind, and efficient. George and Mary Ann in the restaurant are pros at their job and make you feel like you are the only one in there even though the restaurant might... More 

Helpful?
Thank Codyrm
Tom M, General Manager at Crowne Plaza Houston Galleria Area, responded to this review

Thank you for your comments on Mary Ann and George, they are great team employees and I really appreciate all they do to make our guest feel so welcomed! Please come back and see us! More 

1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

I been here twice and both times I got excellent service and was checked in quickly and hassle free. The rooms are clean and comfortable I will continue to visit!!! The front desk attendants are very courteous and respectful. Another cool thing is they remember your name the manager house is always smiling and has his head up to the... More 

Helpful?
Thank Berry T
Tom M, General Manager at Crowne Plaza Houston Galleria Area, responded to this review

Wow - thank for all the great comments - we try very hard to deliver excellent guest service and I am pleased we exceeded your expectations! Thank you for being our guest and I hope you will stay with us the next time your travels bring you to Houston! More 

Level Contributor
47 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 5 weeks ago via mobile

I chose this hotel because of its central location to most of my business meetings. Will definitely stay here again. Really liked that I could have dinner on site and the food was quite good. Full bar with plenty of televisions located throughout the comfy setting. My room was clean and nicely decorated. Hotel is close to interstate 10 and... More 

Helpful?
Thank TerriT2
Tom M, General Manager at Crowne Plaza Houston Galleria Area, responded to this review

Glad you enjoyed our central location and the food and beverage options we offer at the hotel. Appreciate you comments of how clean our rooms are and I hope you will come back and stay with us again! More 

Cary, North Carolina
Level Contributor
171 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed June 20, 2016

This ended up being a good choice. It was very close to the freeway. The way they do the frontage roads in Texas freaks me out a little every time until I get used to them. I was happy to arrive midday about 1:30pm since the traffic was light. They were able to let me check in early and were... More 

Helpful?
Thank Northwomn
Tom M, General Manager at Crowne Plaza Houston Galleria Area, responded to this review

I am glad we were a "good choice" for you and your family and thank you for being our guest. Thank you for comments on towels in your room - I will review with our Dir. of Housekeeping! I hope we will be you new home in Houston if your travels bring you back to us! More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
Perfectly located near The Galleria Mall, The Marq*E Entertainment Center, and Memorial City Mall - the Crowne Plaza® Houston Galleria Area offers guests a convenient central location right at the I-10/610 interchange close to the Houston First Baptist Church. With over 12,000 square feet of unique meeting space, your "single point of contact" via the Crowne Meetings Director, a two-hour RFP response guarantee and a Daily Meeting Debrief, we are "The Place to Meet" among hotels in Houston.Spend the day in the Houston Museum District, shopping at The Galleria or Memorial City Mall, or visiting the Houston Zoo.Reliant Stadium, home of the Houston Texans is just minutes from our hotel. From the Crowne Plaza Sleep Advantage® program to the 24-hour Fitness and Business Centers, Outdoor Oasis pool, The Red Oak Room Restaurant and Bar, plus free scheduled shuttle service within 3 miles, we provide upscale amenities to pamper our guests.IHG Rewards Members can enjoy the best "Members Only" IHG Rewards Lounge on the 6th Floor. We provide complimentary snacks and beverages throughout the day, and Happy Hour Monday through Thursday from 5:00 PM - 7:00 PM with a full service bar and Hors d'Oeuvres. Becoming a IHG Rewards Member is free and easy to do at check-in. We look forward to showing you a warm Texas welcome! ... more   less 

Additional Information about Crowne Plaza Houston Galleria Area

Address: 7611 Katy Freeway, Houston, TX 77024
Location: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Price Range: $98 - $210 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Houston Galleria Area 3.5*
Number of rooms: 207
Reservation Options:
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Hotel Style:
#107 Business Hotel in Houston
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