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Holiday Inn Express Hotel & Suites Houston Medical Center

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8080 S Main Street, Houston, TX 77025
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Holiday Inn Express Hotel & Suites Houston Medical Center
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123 Reviews from our TripAdvisor Community

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Baton Rouge, Louisiana, United States
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 5 weeks ago

Upon arrival we immediately asked for a new room because there idea is a suite is below standard of any i have stayed . It was December 30 2015 and limited availability so we didnt have another choice. There was a refrigerator and cabinet type area with nothing in the cabinets. We are a family of 4 and reserved for... More 

Helpful?
1 Thank ShaneNRenee
Donald S, General Manager at Holiday Inn Express Hotel & Suites Houston Medical Center, responded to this review

Dear ShaneNRenee, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.... More 

Houston, Texas
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed December 19, 2015

Although this property received below-average reviews, I was pleasantly surprised by most aspects of my stay there. The lobby was nice, the sleeping room was well-appointed, including a large bathroom with good lighting and high ceilings, and the usual range of toiletries for a mid-range hotel. The beds and linens were comfortable and clean, the desk had adequate power outlets... More 

Helpful?
1 Thank Ken_Dwight
Donald S, General Manager at Holiday Inn Express Hotel & Suites Houston Medical Center, responded to this review

Dear Ken_Dwight, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Donald Santee General Manager More 

Jackson, Mississippi
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed November 20, 2015

We have stayed here at least twice a year for the past 5 years. This hotel has gone downhill fast. We have had to ask for switch rooms our last 3 visits. The rooms are musty, baseboards and shelves need dusted.The bathroom was missing tiles and the walls were dented and scratched. Overall dated and not being kept up. It's... More 

Helpful?
1 Thank BrookeJones
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Houston Medical Center, responded to this review

Dear BrookeJones, Thank you for taking the time to review our property. We work diligently to ensure our facilities are well maintained and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. It seems that we were not able to execute an exemplary hotel stay experience with regard to room cleanliness, bathroom fixtures... More 

Lafayette, Louisiana
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed October 22, 2015

- poor cleaning throughout facility - dated, looks like I walked into the 1980's - room smelled like a huge urinal cake, trying to cover up a smell? - stains on carpet in my room looked like a dog or person? Dragged their a-- on the carpet. - one bed was soft and the other hard like a rock -... More 

Helpful?
1 Thank jd1760
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Houston Medical Center, responded to this review

Dear jd1760, Thank you for posting a candid feedback from your recent stay with us. I was concerned to see that you were not impressed with our property particularly with the overall condition of our rooms and air conditioning in our fitness center just to name a few. I would like to apologize for any inconvenience these issues may have... More 

Harlingen,TX
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed September 2, 2015

When we first entered the room, dirty bed linens had been left on the floor. Upon further examination, there was peeling wallpaper, dinged and dented furniture with finishes scraping off. We've stayed at this hotel several times in the past when my husband had to go to MD Anderson, and it wasn't this bad. On the plus side, we were... More 

Helpful?
1 Thank simbasmom32
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Houston Medical Center, responded to this review

Dear Simbasmom32, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about our front desk and breakfast. However, we’re sorry we fell below your expectation regarding housekeeping and the room condition. We will address this concern. We take all reviews positive and negative... More 

Baton Rouge, Louisiana
Level Contributor
72 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
1 of 5 stars Reviewed July 14, 2015

Find another hotel. Nasty, is the adjective I would use to describe the hotel, it smelled strongly of mold in the hallways and in the hotel room, there were water spots on the walls and the furniture is old and scratched and looks like something you would find in a very low end hotel. The hotel lobby decor is bizarre,... More 

Helpful?
1 Thank girllovestotravel
Donald S, General Manager at Holiday Inn Express Hotel & Suites Houston Medical Center, responded to this review

Dear Girllovestotravel, Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for your experience during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely, Donald Santee General Manager More 

Nashville, Tennessee, United States
Level Contributor
29 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
2 of 5 stars Reviewed June 14, 2015 via mobile

I flew into Houston for business and needed a place to stay near the Medical Plaza (Houston Methodist). For some reason every Hotel was packed and the only rooms available were at this Holiday Inn Express. This hotel is not maintained well and the housekeeping is a joke. Although my bed was remade for me, housekeeping forgot (everyday) to restock... More 

Helpful?
2 Thank MarthaRossYall
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Houston Medical Center, responded to this review

Dear MarthaRossYall. Thank you so much for your review of our hotel. We work diligently to ensure our facilities are well maintained and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. I am very disappointed to hear that we failed short of goal due to the several problems you encountered. Your candid... More 

Houston, Texas
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed June 12, 2015

As the others stated, location near the Med Center is great, plus there is free parking, and free WiFi... but that doesn't make up for the fact that this is a dumpy place. It's surprising - we've stayed at terrific Holiday Inn Express locations. This is not one of them. It's the kind of place where the ceiling is patched... More 

Helpful?
1 Thank goodgolly01
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Houston Medical Center, responded to this review

Public acknowledgement: Dear goodgolly01, Thank you for taking the time to write your review. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. It is nice to read you found the location of the property a close proximity to the Medical Center. However, it is regrettable if... More 

Beaumont, Texas
Level Contributor
47 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed May 27, 2015

We stayed in two rooms, due to appointment at Anderson Medical Center, which was about 7-8 minutes from hospital. The rooms had king size bed and was nicely appointed. Upon check in there was warm chocolate chip cookies, which just hit the spot. Also complimentary breakfast which opened at 6:30 am and not a minute before. The breakfast had a... More 

Helpful?
Thank staandjo
Donald S, General Manager at Holiday Inn Express Hotel & Suites Houston Medical Center, responded to this review

Dear staandjo, Thank you for reviewing our hotel. I will share this review with my associates and let them know that you enjoyed your stay. I look forward to the honor of hosting your next stay. Once again, thank you for reviewing our hotel. Donald Santee General Manager More 

Pavia, Italy
Level Contributor
61 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed May 22, 2015

This hotel is very good for its position: NRG Center is at walking distance and it is ideal when attending to Offshore Conference. They also offer free wifi which is perfectly working in all places of the hotel. The room was big, even if not new: there is room for improvement in some piece of forniture, but all in all... More 

Helpful?
Thank Elisabetta S
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Houston Medical Center, responded to this review

Dear Elisabetta S, Thank you for writing a review on our hotel. Our goal is to deliver exceptional service and comfortable accommodation to all of our guest. We are delighted to read that despite the long line up in the restaurant and the condition of the vending machine, you were still able to enjoy your stay. We apologize for the... More 

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