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Residence Inn Houston-West University

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Residence Inn Houston-West University
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129 Reviews from our TripAdvisor Community

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Showing 123: English reviews
Tulsa, Oklahoma
Level Contributor
182 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I had a business/ sales trip to attend in Houston. We had an event around the corner so I opted to stay with the Marriot Chain. I ended up with a large, large room for the regular rate. It was a small 2 bedroom apartment. Super nice and tons of room for once business traveler! The staff was incredibly nice... More 

Helpful?
Thank JeramieOK
Management response:

Hello, Thank you for taking the time for giving us feedback about your hotel stay. I'm am pleased to hear that our staff took care of you and we hope to the opportunity to serve you next time your travels bring you back to Houston, Diana Fernandez Front Office Manager Residence Inn Houston West University More 

Newton, Massachusetts
Level Contributor
23 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed July 23, 2016 via mobile

The hotel is well situated, and the staff is very friendly. But overall the property is a bit dated, and the room itself was mediocre. It had that musty smell of an old hotel room that desperately needs to be aired out. The bed was loud and creaky. We were there for only one night so it wasn't worth changing... More 

Helpful?
Thank crimsonpal
Management response:

Hello, Thank you for taking the time for giving us feedback about your hotel stay. I am very sorry that we did not exceed your expectations. I can assure you we will be working very hard to correct this and hopefully you will give us another opportunity if your travels bring you back to Houston. At your service, Diana Fernandez... More 

1 review
5 of 5 stars Reviewed July 13, 2016 via mobile

It was our first time bringing our kids to houston & also their first time in a hotel. They loved the breakfast (was too much to choose from...lol), & the pools. The 1 bedroom suite was perfect for us, as the kids had the sofa bed to sleep. The hotel is situated perfectly for a family trip to houston. The... More 

Helpful?
Thank Brannon H
Boston, Massachusetts
Level Contributor
104 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed June 30, 2016

We spent three nights at the Residence Inn and were quite satisfied. The 2-room suite was spacious, though we would have preferred a king to a queen-sized bed. The kitchen was well-equipped if you plan to eat in. The AC was a bit noisy but performed adequately. The entire place was clean and bright. There is a small but adequate... More 

Helpful?
Thank Edward H
Nashville, TN
Level Contributor
52 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
3 of 5 stars Reviewed June 19, 2016 via mobile

The hotel was okay until I found a dead roach on the bath room floor. It was the last night of my stay. Check in was quick and the friendly staff. The hotel was in a good location to restaurants. The pool area was nice, wish they had bigger towels in the pool area.

Helpful?
1 Thank SoleSurvivor_14
Yoyo P, General Manager at Residence Inn Houston-West University, responded to this review

Hello SoleSurvivor_14, Thank you for making us aware of the issue that you have encountered during your stay. We have taken the liberty of sharing this review with our team so we can learn from it. Please allow us another chance to earn your business that next you are in town. More 

Boston, Massachusetts
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 11, 2016

When I moved to Boston to Houston, I stayed in this hotel for 30+ days which was sponsored by my employer for initial days to settle down in Houston. In summary, I liked this place for its location, very very friendly front desk staff, general manager, good breakfast, nice shuttle service. Twice hotel GM dropped me at my office when... More 

Helpful?
Thank Mohan J
Yoyo P, General Manager at Residence Inn Houston-West University, responded to this review

Hello Mohan J, Thank you for the music to our ears! Great to see the review and we have shared it with our team! We hope to earn your business again when you are back! More 

Jenerette
2 reviews
5 of 5 stars Reviewed May 9, 2016

We enjoyed staying here. The location was perfect since everything we needed and wanted to do was not very far. The staff were very friendly and always eager to assist. Also, the rooms were clean and not too cold or too hot. I would stay here again when in the area.

Helpful?
Thank Rosalind B
Yoyo P, General Manager at Residence Inn Houston-West University, responded to this review

Thank you so much for the kind words and review! Please come back and see us again! More 

Boston, Massachusetts
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 7, 2016

excellent location, friendly staff who goes above and beyond to help. I stayed here with my 3 yrs old son, the hotel staff were helpful beyond words,MY son really loves the front desk people,Jasmine ,who calls my son My baby ,Abby,James, ,Gorothy and few others whose name I missed to take,they were very accommodating,they readily print pictures for my son... More 

Helpful?
Thank Rohini S
Yoyo P, General Manager at Residence Inn Houston-West University, responded to this review

Hello! Hope all is well with your new home! we all miss you! come back and visit us when you have a chance! All of us would love to see you again! More 

houston
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed April 25, 2016

We always enjoy staying at this location or the Courtyard in the same parking lot. It is walking distance (less than 1 mile) to the Rice Village and numerous restaurants and stores. The renovations have made this hotel even better. The room was arranged well and very comfortable.The staff was very friendly and welcoming and was eager to answer any... More 

Helpful?
Thank ccaaa
Yoyo P, General Manager at Residence Inn Houston-West University, responded to this review

Hello ccaaa, Thank you for the wonderful review! Glad to see that you have enjoyed our newly-renovated rooms at Residence Inn Houston West University! Come back and see us again! More 

Frederick, Maryland
Level Contributor
92 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
2 of 5 stars Reviewed April 18, 2016

I stayed here for 15 days for work recently. The staff is very friendly. However, the motel is not well maintained. During my stay... 1) Upon check-in, I noticed that a previous guest had missed the trash can under the sink with a full cup of coffee. There was coffee spilled and dried all over. I thought the cleaning staff... More 

Helpful?
Thank Kathryn H
Yoyo P, General Manager at Residence Inn Houston-West University, responded to this review

Hello Kathryn, Please accept my sincere apologies for the inconvenience. I have taken the liberty of addressing each issue with our team as well. We understand the experience is not up to your expectations. Please allow us to properly address each issue with each team member. I hope we can earn your business again in the future. Sincerely, Yoyo Pan More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Free Parking
GreenPartner Learn More
About the property
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry
  • Free Parking
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Make yourself at home at the brand new Residence Inn by Marriott Houston West University. The hotel allows quick access to the world renowned Texas Medical Center, home to MD Anderson Cancer Center, where we offer complimentary shuttle service daily. The hotel is centrally located in the Greenway Plaza - West University area, minutes away from Lakewood Church, Reliant Park, Galleria, world class Museum district, Downtown Houston, Rice University and a variety of upscale restaurants and nightlife. On-site amenities include complimentary hot breakfast daily, Social Hour, outdoor pool/whirlpool, exercise room, library with books, Sportscourt and complimentary high speed internet access in all suites. The hotel is conveniently located 1 mile from the Metro light rail. You can count on Residence Inn by Marriott West University to exceed your expectations. ... more   less 

Additional Information about Residence Inn Houston-West University

Address: 2939 Westpark Dr, Houston, TX 77005-4222
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range: $108 - $220 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Houston-West University 3*
Number of rooms: 120
Reservation Options:
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Also Known As:
Residence Inn Houston West University Hotel Houston
Houston Residence Inn
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