This hotel provided 5-star service to their guests each of the 5 days I stayed during Houston's snow storm last week. The hotel never lost power, despite the city of Houston and state of Texas didn't have any. They had water throughout our stay, and provided generous amounts of bottled water to guests when the city was under a boil water notice. Each day their Chef cooked a yummy, hot breakfast and a culinary feast for dinner- food was not to be found anywhere in the city but The Westin Houston Downtown came through like no one else could! I also had 2 dogs staying at the hotel, as did most other guests. As one of the few dog-friendly hotels, it was so heartwarming that this property welcomed dogs. The hotel GM was consistently in the hotel lobby, greeting guests by name and offering any assistance. The only way you can go wrong is by not choosing to stay at this hotel!…
Everyone was spectacular during a weather crisis and when the hotel was packed. Brian the General Manager could not have been more empathic and tried EVERY DAY to make sure we were ok. This kind of human kindness is rare in this day...Thank you
We lost power at our house during the recent winter storm and booked a room at the Westin DT. GM Brian Sciberras greeted us when we walked in. We had a nice, clean, well appointed room- and settled in. When the neighbors in the next room got too loud for us to handle, I called the front desk. Brian personally went with Security to get the situation under control. He was there with his staff all night and we saw him again the next morning. We had an outstanding experience, and Brian is a true professional. I was a Corporate road warrior and I never experienced service like this...
I visited the Westin Valentines Day weekend. After getting to my room I realize the heat doesn’t work. So the head maintenance man comes up, and does a few test and realizes it can’t be fixed. They quickly get me to another room of equal value. Then the bar in the lobby was amazing Sophia was an amazing bartender. They even had Lous XIII available along with a couple of V-Day signature cocktails. I thoroughly enjoyed my 3 day stay at this hotel. I will definitely be back......
Everything about this hotel was wonderful. It was beautiful and we'll appointed. Staff was wonderful! Wendy was our concierge and she was amazing!!! The bartender, Sophia was so friendly and willing to make any drink you asked for. Overall we really enjoyed our stay and will definitely stay here every time we go to Houston.
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