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Hotel ICON, Autograph Collection

Traveler (489)
Room & Suite (219)
Dining (37)
Certificate of Excellence

About

#28 of 541 hotels in Houston
Location
Cleanliness
Service
Value
Certificate of Excellence
Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Free shuttle or taxi services
Business Center with Internet Access
Conference facilities
Parking
Free internet
Wifi
Internet
Restaurant
Breakfast buffet
Special diet menus
Shuttle bus service
Banquet room
Meeting rooms
Fax / photocopying
Baggage storage
Concierge
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Facilities for disabled guests
Wheelchair access
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Room features
Non-smoking rooms
Suites
Family rooms
Allergy-free room
Air conditioning
Housekeeping
Refrigerator
Flatscreen TV
Soundproof rooms
Room service
Safe
VIP room facilities
Iron
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Good to know
HOTEL CLASS
HOTEL STYLE
Art Deco Style
Historic Hotel
Languages Spoken
English, French, Spanish, German
Hotel links
Visit hotel website
Offers & Announcements:Unlock Member Rates!
Hotel deals

Location

Full view
100Great for walkers
Grade: 100 out of 100
89Restaurantswithin 0.3 miles
24Attractionswithin 0.3 miles
1,398Reviews
11Q+A
100Room tips
Traveler rating
  • 859
  • 344
  • 109
  • 42
  • 44
Time of year
Traveler type
Language
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  • English
Popular mentions
The worst experience ever. Me, my wife and our 4-year old checked in the hotel around 4:30 p.m. As soon as we get to our floor, we realized we were given the room very next to the elevator. My little one has very light sleep so my wife asked if I could go down and ask if we can
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Response from HoteliconHouston, Manager at Hotel ICON, Autograph Collection
Responded 4 days ago
Thank you for taking the time to leave us a review. I am so sorry to hear about the experience that you had during our stay. There are no excuses for this type of behavior and this will be addressed. Again thank you for taking the time to leave us your feedback and I do hope that you will give us another chance on your next trip to Houston.
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This review is focused more on the staff, their professionalism and helpfulness during a recent event held at the hotel. We were bringing in many additional items to setup/decorate and the staff hopped in and assisted without hesitation. Gilberto(Ruiz) was our beverage captain
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Response from HoteliconHouston, Front Office Manager at Hotel ICON, Autograph Collection
Responded 2 weeks ago
Thank you so much for your review! We are so glad to hear that you enjoyed everything and that your event went very well. These employees will definitely get recognized because of this so thank you so very much. We hope to be able to serve you again on your next trip to Houston!
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One of the worst hotel experiences I have had. Basic amenities such as soap and shampoo not in the room. Took the staff 11 hours to bring the basic items that should have been in the room. The mini fridge in the room broken and full of standing water. Discussed the issue with
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Response from HoteliconHouston, Manager at Hotel ICON, Autograph Collection
Responded 2 weeks ago
Thank you for choosing the Hotel ICON, Houston for your accommodation needs. While it upsets us that we were not able to exceed your expectations, we appreciate being advised of our shortcomings so that we have an opportunity to correct them. Please accept our apologies for your experience. I can only imagine the frustration and apprehension you experienced when you had to wait so long for the basic amenities . I have shared your experiences with our Director of Housekeeping and have asked for their immediate corrective actions to ensure your experience is not duplicated. We pride ourselves in our ability to provide excellent experiences, but in this case it appears we have failed. For this we are truly sorry! Once again , thank you for your business. When your plans take you back to the Houston Area, we hope you will give us an opportunity to regain your trust. We wish you all the best in your travels.
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+1
My spouse and I love to do weekends in Houston, and the Hotel Icon is one of our 3 favorite places to stay. The location is the best--in the heart of Downtown's action and right next to the Metro Rail for easy access to the Museum District and Hermann Park. In a city known for
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Response from HoteliconHouston, Front Office Manager at Hotel ICON, Autograph Collection
Responded 2 weeks ago
Thank you so much for your review! We are so happy to hear that you enjoyed your stay with us! These staff members will be recognized because of your comment so thank you so very much! We hope to be able to serve you again on your next trip to Houston!
Read more
We spent two nights over Easter weekend. Great location, quiet,excellent staff help,especially Driss in the restaurant! We loved the spacious bath room with large/great shower. Our first stay in Houston to visit granddaughter who took us to The Grove restaurant in downtown
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Response from HoteliconHouston, Front Office Manager at Hotel ICON, Autograph Collection
Responded 4 weeks ago
I am so glad to hear that you enjoyed your stay with us! Thank you so much for your review! We hope to be able to serve you again on your next trip to Houston!
Read more
Previous
PRICE RANGE
$201 - $429 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
icon hotel houston
LOCATION
United StatesTexasTexas Gulf CoastHoustonDowntown
NUMBER OF ROOMS
135
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