HOTEL ICON, AUTOGRAPH COLLECTION $189 ($̶2̶2̶3̶) - Updated 2019 Prices & Reviews - Houston, TX

This review is focused more on the staff, their professionalism and helpfulness during a recent event held at the hotel. We were bringing in many additional items to setup/decorate and the staff hopped in and assisted without hesitation. Gilberto(Ruiz) was our beverage captain…

Date of stay: May 2019

Thank you so much for your review! We are so glad to hear that you enjoyed everything and that your event went very well. These employees will definitely get recognized because of this so thank you so very much. We hope to be able to serve you again on your next trip to Houston!

Worst Hotel experience

One of the worst hotel experiences I have had. Basic amenities such as soap and shampoo not in the room. Took the staff 11 hours to bring the basic items that should have been in the room. The mini fridge in the room broken and full of standing water. Discussed the issue with…

Date of stay: May 2019

Thank you for choosing the Hotel ICON, Houston for your accommodation needs. While it upsets us that we were not able to exceed your expectations, we appreciate being advised of our shortcomings so that we have an opportunity to correct them. Please accept our apologies for your experience. I can only imagine the frustration and apprehension you experienced when you had to wait so long for the basic amenities . I have shared your experiences with our Director of Housekeeping and have asked for their immediate corrective actions to ensure your experience is not duplicated. We pride ourselves in our ability to provide excellent experiences, but in this case it appears we have failed. For this we are truly sorry! Once again , thank you for your business. When your plans take you back to the Houston Area, we hope you will give us an opportunity to regain your trust. We wish you all the best in your travels.

+1

A Pool Away from Being Perfect

My spouse and I love to do weekends in Houston, and the Hotel Icon is one of our 3 favorite places to stay. The location is the best--in the heart of Downtown's action and right next to the Metro Rail for easy access to the Museum District and Hermann Park. In a city known for…

Date of stay: May 2019

Thank you so much for your review! We are so happy to hear that you enjoyed your stay with us! These staff members will be recognized because of your comment so thank you so very much! We hope to be able to serve you again on your next trip to Houston!

Wonderful find

We spent two nights over Easter weekend. Great location, quiet,excellent staff help,especially Driss in the restaurant! We loved the spacious bath room with large/great shower. Our first stay in Houston to visit granddaughter who took us to The Grove restaurant in downtown…

Date of stay: April 2019

I am so glad to hear that you enjoyed your stay with us! Thank you so much for your review! We hope to be able to serve you again on your next trip to Houston!

Hotel Icon

This is a cool place in downtown Houston. It's a great location and has a lot of character. It was a bank and they still have the vault behind the check in desk. We had a meeting and it was a good venue. My only complaint was the bed - not very comfortable and the pillows…

Date of stay: April 2019

Thank you so much for your review! I am glad to hear that you enjoyed your stay and meeting with us. We hope to be able to serve you again on your next trip to Houston

PreviousNext

12 3 4 5 6…276

PRICE RANGE

$201 - $428 (Based on Average Rates for a Standard Room)

ALSO KNOWN AS

icon hotel houston

LOCATION

United StatesTexasTexas Gulf CoastHoustonDowntown

NUMBER OF ROOMS

135

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

Hotel ICON, Autograph Collection, Houston

Hotel ICON, Autograph Collection

About

Location

Reviews