Shai and Jaime at 1600 Bar and Grill were exceptional in their service. My room was clean and well-appointed, and the lobby was expansive, providing a number of spots to sit and meet colleagues. The location adjacent to the convention center was convenient. I would stay here again when in Houston.
We stayed at Hilton-Americas for Comicpalooza, which we have done several times in the past. Despite the challenges and labor shortages of COVID, the staff were incredibly helpful and friendly. They have surpassed their prior level of excellence. A big shout out to Norma in the 1600 Bar + Grill. She took stellar care of us for breakfast, lunch, and dinner, as well as breakfast the following morning before checking out. Notwithstanding working the full day, she always had a smile on her face and remembered us and greeted us warmly. The food was delicious as well. The hostess also worked all day on that Saturday and remembered us and greeted us warmly each time we came to dine. Although Norma and her colleague at the hostess stand set the pace, the entire staff was amazing as well. Kudos to the entire team and thank you for a great weekend.…
Such a clean, nice smelling hotel! All of the staff were incredibly helpful from the front desk person (when we had booked the wrong days) to the friendly food manager to the kind hostess at 1600 Bar Grill. I would definitely stay here again. Everything was to notch even with a full house.
I stayed two nights for a school conference and it was my first time staying alone without my family. Everyone was super friendly and helpful and I felt very safe. The check in was smooth despite thousands of conference attendees in the area, I never had to wait long for an elevator, the bartenders at Pappasitos were great conversationalists, the concierge was sweet and helpful, the bartender at the hotel bar was so nice, the bellman and the valets were very friendly and helpful. Jarrett M was so kind when helping me with my car both times and even offered me a bottled water while I waited. I highly recommend staying here!
Out stay was awesome. It was my wife’s birthday and I wanted to make it a special one. We ate in 1600 Bar and Grill. Hostess Shia w we by yo her manager, Miguel and told him it was my wife’s birthday. He had the staff prepare a beautiful birthday cake with a candle. The server, Rommel with his melodious voice sang so well. I am forever grateful for these wonderful people and restaurant staff .
Amazing hotel as usual! Beautiful city views, we got a park view room which was helpful to see what was going on in Discovery Green for the day. I love the indoor pool and hot tub! Spa and gym amenities were great as well. My family loves Hilton and we will continue to be loyal Hilton customers.
We visited Houston to visit universities in this area and chose this hotel because of its location. The location is excellent, close to all major attractions. You can also find various restaurants and cuisines at a walking distance. The service was outstanding, from reception to the executive lounge, everyone acts with the spirit of providing best customer experience. The lobby area is very esthetically pleasing, you can relax following a tiring day. Overall, we were very happy with the hotel, the service and its location. We will definitely come back. I will also recommend this hotel for my company’s events. Thanks Hilton- Americas management and personnel for making our stay a great one.
The rep at the check in desk could not answer questions about check out process or how to leave the parking garage after check out for self park. Another rep clarified the process at a later visit to the desk. The room itself was clean and inviting but still had a used coffee pod in its brewer and only decaf but not regular coffee, in the room. Housekeeping delivered regular pods later in the day when asked. Everything else was as expected and proficient. The text messaging from hotel staff during the stay was useful but somewhat intrusive. The valet attendants were less than friendly, clearly put out by the need to explain a self park process rather than use the valet service, and did not allow check in prior to self parking.
Special thank you to the restaurant inside Hilton- Americas Houston. The food and services was outstanding. Our server, Norma went over and beyond the call of duty to make sure our mother's 77th birthday celebration was phenomenal!
Brought my father out for an Astros game and stayed at the Hilton Americas and it was awesome; very friendly front desk staff, the rooms were clean with great views, the 1600 restaurant has an excellent selection on breakfast buffet with a very helpful friendly staff. Definitely returning to this hotel on my next trip to Houston. Go Astros!