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Homewood Suites by Hilton HOU Intercontinental Airport

Traveler (49)
Room & Suite (39)
Dining (6)

About

#162 of 547 hotels in Houston
Location
Cleanliness
Service
Value
Nestled in the hub of the Greater Greenspoint Corporate District the Homewood Suites Houston Airport Hotel is the ideal accommodations option for anyone traveling to Houston on business or for pleasure. Our hotel is located 5.9 miles from Houston George Bush Intercontinental (IAH) Airport. All guests can enjoy our free internet WiFi, daily complimentary Suite Start Hot Breakfast and the Welcome Home evening reception, featuring a complimentary meal and beverages including beer and wine, Monday through Thursday evenings (subject to state and local laws). Studio, one- and two-bedroom suites feature separate living and sleeping areas with a full-sized refrigerator, microwave and coffeemaker. Feel at home in suites featuring a separate living area, full-sized sofabed, a comfortable chair, high-speed internet access and two 42-inch flat screen televisions with cable and movie channels.Our well appointed Homewood Suites hotel is an upscale, all suites hotel with 64 suites, ideal for extended stay. Make Yourself at Home!® with our Services and Amenities.
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Property amenities
Pool
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Breakfast included
Airport transportation
Business Center with Internet Access
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Outdoor pool
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Wheelchair access
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Room features
Air conditioning
Microwave
Family Rooms
Kitchenette
Non-smoking rooms
Suites
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Location

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Contact
1340 N Sam Houston Pkwy E, Houston, TX 77032-2932
Getting there
George Bush Intercontinental Airport4 mi
Hobby Airport21 mi
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454Reviews
4Q+A
42Room tips
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Popular mentions
The room was outdated, smelled bad and need a deep cleaning. It was by far the worst Homewood Suites that I have stayed at and I would not recommend it to anyone. On the positive side, the people that worked there seemed nice and the hotel is in a convenient location for the Airport.
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Review collected in partnership with Homewood Suites by Hilton
Response from Dave P, General Manager at Homewood Suites by Hilton HOU Intercontinental Airport
Responded 2 days ago
Dear Guest, Thank you very much for letting us know the details of your recent stay with us. We apologize that we did not meet your expectations. I am going to inspect the room with my maintenance manager/housekeeping manager. Once again, we are sorry that we did not meet your expectations in the case, but rest assured, we are working hard each day to make our guest experience an enjoyable and memorable one. Best Regards Dave Parasher General Manager Homewood Suites -IAH.
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Hotel's Favorite
We were stranded at Houston Airport, so we ended up staying here for the night. Shuttle transported us. The hotel was clean. The suite set up worked well for our family and was reasonably priced. The breakfast opens later on the weekends, but we were able to get some food before we left.
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The hotel was nice and clean and the bed was comfortable. You need to call for the shuttle or it won't come get you. Once it does, it's a quick ride. We were only there overnight and didn't venture out, but we never felt unsafe where we were.
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Review collected in partnership with Homewood Suites by Hilton
This is the worst experience I have ever had with a Hilton Property. The staff is unprofessional, disrespectful and dishonest, to include the Property Manager. Do not waste your time reserving a room here. Your reservation will be modified at the last minute, without your knowledge and you will not discover this until after you check-in. I reserved a particular room type 3 months in advance, received confirmation several times prior to my arrival and my room was still modified dishonestly. When I addressed the issue with the Front Desk Clerk, Esmerelda I was rudely told I had to deal with it and there was nothing that could be done to accommodate my family and I. The property manager, David [-] even refused to converse with me pertaining to the matter. After escalating my issues to the Hilton Corporate Office, I was able to receive proper compensation for the horrible experience. The entire hotel staff, including the property manager need to invest in professionalism and hospitality courses. I will never attempt to stay at this location again; I suggest other guests take heed and follow suit.
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Response from Dave P, General Manager at Homewood Suites by Hilton HOU Intercontinental Airport
Responded 2 weeks ago
Dear Guest, Thank you very much for letting us know the details of your recent stay with us. We apologize that we did not meet your expectations. I will personally investigate the front desk issue you have mentioned. In addition, I have never received any correspondence from you, so I am unclear of how you would expect a response from me, but you mentioned my name on the survey. If you read all of our guest comments (both good and not so good), you will see a willingness on our (my) part to deal with guest issues as well as compliments in a timely and professional manner. Dave Parasher General Manager Homewood Suites-IAH AIRPORT.
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This property is old and tired, although undergoing some renovations. Coffee in the am was served at room temp, at 7:30a. Staff is completely unmotivated to greet or help. TV reception is poor and sets old.
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Review collected in partnership with Homewood Suites by Hilton
Response from Dave P, General Manager at Homewood Suites by Hilton HOU Intercontinental Airport
Responded 4 weeks ago
Dear Guest, Thank you for your review of our hotel. We appreciate your feedback, and I can assure you that will be looking into your comment regarding the beverage (Coffee), as well as the staff experience you encountered during your stay with us. We appreciate that you stayed with us, and we would be pleased to have you back to give us another chance to serve you. Best Regards Dave Parasher Co-Regional Manager of Operations Homewood Suites -IAH.
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PRICE RANGE
$79 - $141 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
homewood suites by hilton hou intercontinental airport hotel houstonhomewood suites houstonhomewood houstonhouston homewood suites
LOCATION
United StatesTexasTexas Gulf CoastHouston
NUMBER OF ROOMS
64
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