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Residence Inn Houston Northwest/Willowbrook

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Residence Inn Houston Northwest\/Willowbrook
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98 Reviews from our TripAdvisor Community

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Showing 90: English reviews
Fargo, North Dakota
Level Contributor
40 reviews
4 hotel reviews
Reviewed 5 days ago NEW

I like this Residence Inn as all of the rooms are accessible from an inside hallway. This property is a little bit dated, but it is clean. The rates are reasonable for this area. I really enjoy the king suite room as there are two different living areas.

Helpful?
Thank Harwood-AT
Stavanger, Norway
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago via mobile

Stayed for 15 nights on business. Nice spacious suite with full size appliances wich was perfect as most my days started early before breakfast was served (breakfast served from 6:30). Close proximity to willowbrook mall, and plenty of restaurants. Welcoming staff, very serviceminded and polite. Would stay again.

Helpful?
Thank Kristian T
Fontainebleau, France
Level Contributor
271 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed 2 weeks ago

We ended up staying an extended period of time in Houston at the Residence Inn Willowbrook. It is a basic but sufficient hotel. Rooms are one or two bedroom suites, indoor pool and hot tub, "mixers" Monday-Wednesday night (free food and beverages), tennis court and basketball goal. The staff was friendly and helpful. The hotel is next to Willowbrook Mall... More 

Helpful?
Thank Delnor N
Joseph S, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this review

Dear valued guest, Thank you for taking time to share about your recent stay at our hotel. I am delighted to here that we were able to meet your needs at a reasonable rate. I agree having an indoor pool and hot tube are defiantly a plus for our hotel. Also the sports court too and being located near stores... More 

Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 2 weeks ago

Recently in town for a wedding and needed a place to stay in this area. The location was perfect for us and it is easy access to highways in the area. The property can be a challenge to get out of based on traffic on Greens Rd., but that Houston! The room was clean, lobby in good shape, bed comfortable,... More 

Helpful?
Thank FrankTheTank-CO
Joseph S, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this review

On behalf of the entire team here at the Residence Inn Willowbrook, I would like to personally thank you for choosing to stay at our property and also taking the time out to provide feedback to our team. It is greatly appreciated! I am happy to hear we were able to provide you with a memorable experience during your stay... More 

Phoenix, AZ
Level Contributor
60 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 3 weeks ago

The property is outdated. I think all the furniture needs to be replaced. I found the queen bed to be way too soft and uncomfortable. The staff however is great, very friendly and helpful. Breakfast is pretty much average. I won't say that it's a bad hotel, but it does need some work. Good location and close to lots of... More 

Helpful?
Thank Domhan-Taistealai
Joseph S, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this review

Thank you for choosing to stay with the Residence Inn Willowbrook during your trip to Houston. My name is Joseph Sherfield and I am the new General Manager of this hotel. We certainly appreciate your time to share your feedback. We are deeply committed to providing outstanding service and quality accommodations. However, we do understand that we have failed in... More 

Cairo, Egypt
1 review
Reviewed 4 weeks ago

This hotel was excellent , The rooms were very clean. Aim regular visiting Houston for Business my wife wish we had stayed long The front desk young lady her name was Kat, She assisted me and my wife during check inn and on a daily basis with answering questions support for shopping area etc. ,honestly it was great service Aim... More 

Helpful?
Thank nadiaaref
Joseph S, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this review

On behalf of the entire staff, I would like to say thank you for taking the time to share about your recent stay at our hotel. We are delighted to hear that you and your wife enjoyed our hotel. I am not surprised to hear that Kat took great care of you all and was able to assist you with... More 

Fort Worth, Texas
Level Contributor
166 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
Reviewed September 27, 2016

Stayed a night on business this past week. Location is ok, right off of 249 and Greens Road, close to Willowbrook Mall. Property is dated and could use an update. Rugs are worn, bathroom (toilet) has a funky odor and furniture needs replaced. Staff upon check-in was very friendly as was the staff in the morning.

Helpful?
Thank mike h
Joseph S, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this review

Thank you for choosing to stay with the Residence Inn Willowbrook during your trip to Houston. We certainly appreciate your time in responding to our request for feedback. We are deeply committed to providing outstanding service and quality accommodations. However, we do understand that we have failed in this instance and appreciate you bringing this to our attention. Please accept... More 

New York City, New York
Level Contributor
52 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed August 30, 2016 via mobile

My husband's sister lives in Spring, TX and she was having a party for her 50th birthday. My husband and I as well as several of her friends from out of town stayed here. The front desk staff was very friendly. We were happy with the hotel and our room. The room has a fridge, cook top, pots and dishware... More 

Helpful?
Thank luv2travl08
Joseph S, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this review

On behalf of the entire team here at the Residence Inn Willowbrook, I would like to personally thank you for choosing to stay at our property and also taking the time out to provide feedback to our team. It is greatly appreciated! I would like to extend special thanks for your compliments and taking the time out to recognize our... More 

1 review
Reviewed July 7, 2016 via mobile

Was here on business and my elderly mother came along. Great location and the rooms were very clean. The front desk lady I believe her name was Phylis, She assisted my mother on a daily basis with answering questions to finding her places to eat. She made our trip feel like being right at home.

Helpful?
Thank erwilson30
Abby O, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this review

Dear erwilson30, Thank you so much for taking your time in sharing your feedback regarding your recent stay with us! We are delighted to hear that you and your mother enjoyed your stay here at Residence Inn Willowbrook. We truly appreciate your feedback! We hope to see you again the next time your travel takes you back to Houston. Kind... More 

JOPLIN
Level Contributor
61 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed May 16, 2016 via mobile

We stayed here while visiting nearby family. The hotel is very convenient to HWY 249 and nearby tollway. The hotel is just 1 block off the highway but setting is more like being in a neighborhood. Rooms are extremely spacious with nice fully equipped kitchens. They offer a happy hour during midweek which we were not there for but daily... More 

Helpful?
Thank MOTRAVELERJoplin
Abby O, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this review

Dear MOTRAVELERJoplin, Thank you very much for taking the time to share your feedback regarding your most recent stay here with us at Residence Inn Willowbrook. We take pride in our daily tasks to ensure that all our guests enjoy the services and amenities we have to offer - to which we are delighted to hear that we have met... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Dry Cleaning
  • Business Center with Internet Access
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Residence Inn Houston Northwest/Willowbrook

Address: 7311 W Greens Rd, Houston, TX 77064-1137
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range: $108 - $190 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Houston Northwest/Willowbrook 3*
Number of rooms: 96
Reservation Options:
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Also Known As:
Residence Inn Houston Northwest/Willowbrook Hotel Houston
Houston Residence Inn
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Questions & Answers

Here's what travelers have asked, with answers from Residence Inn Houston Northwest/Willowbrook staff and other travelers.
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Questions? Get answers from Residence Inn Houston Northwest/Willowbrook staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Just know there seems to be a difference between 'studio' and 'suite'”
 of 5 bubbles Harwood-AT, 5 days ago | Read review
“Get a high floor”
 of 5 bubbles Janie4359, Jun 29, 2015 | Read review
“Top floor with view of creek.”
 of 5 bubbles txlineman, Mar 17, 2015 | Read review
“Make sure room with towel in it before day staff leave. 確保室內用毛巾在它之前一天的工作人員離開”
 of 5 bubbles ZhangWSamsung, Jul 30, 2014 | Read review
“Choose a room on the back side of the hotel to have a better view and less noise. Not that there was much noise to begin with.”
 of 5 bubbles 181bjd, Jun 17, 2014 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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