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Residence Inn Houston Northwest/Willowbrook

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Traveler (38)
Room & Suite (30)
Dining (2)
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Overview
  • Excellent58%
  • Very good24%
  • Average11%
  • Poor4%
  • Terrible3%
Travelers talk about
“full kitchen”(8 reviews)
“hand weights”(2 reviews)
“fire pit”(4 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness center
3 Star Hotel
All hotel details
Additional information
Offers from Residence Inn Houston Northwest/Willowbrook
Special Offer: Member Rates
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Offers from Residence Inn Houston Northwest/Willowbrook
Special Offer: Member Rates
Hotel deals
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Reviews (114)
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57
26
11
5
4
Show reviews that mention
All reviewsfull kitchenhand weightsfire pitmorning breakfast isone bedroom suitethe general managersmall kitchenlong stayvery clean hotelextended staydesk staffliving areahot tubyogurtwonderful hotelbed was comfortablegreat place to stay
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1 - 5 of 103 reviews
Reviewed May 3, 2018

I have stayed here on several occasions and finally need to write a review. First off, the staff is superb. They honestly cannot be any better and very accommodating. However, the hotel itself is not only older, but poorly maintained as well. I've stayed in...More

Thank mikestevens79
Response from Diana D, General Manager at Residence Inn Houston Northwest/WillowbrookResponded May 4, 2018

Dear Guest, Thank you for your comments on all my staff members. As we try very hard to give the best service we can. In reference to the condition of the hotel, i am happy to inform you we will be going through a full...More

Reviewed February 9, 2018

This is an extended stay review, I am sure one night stays will love this place. Yes, the hotel has comfortable beds, clean bathrooms and a staff which can smile and provide the corporate policy answer. The hotel has two distinct atmospheres. During Monday thru...More

Thank airdronepilot
Response from Diana D, General Manager at Residence Inn Houston Northwest/WillowbrookResponded February 11, 2018

Dear Guest, I apologize you did not enjoy your stay. All of our rooms have fully equipped kitchens with stoves; only corner units have ovens. I am happy to announce that we will have a full renovation this August. Hopefully, you can visit us again...More

Reviewed January 25, 2018

I absolutely love this place. My kids love the amenities and we love the staff. From the front desk girls to the housekeeping we are always greeted with a smile and wonderful words. The breakfast is always good and love The In The Mix night...More

Thank Carrie R
Response from Diana D, General Manager at Residence Inn Houston Northwest/WillowbrookResponded January 28, 2018

Dear Guest, We are delighted to hear this is your home away from home. We strive everyday to make your experience a great one. We have enjoyed serving you & your family & hope we can continue to do so. Thank you for your loyalty...More

Reviewed December 3, 2017 via mobile

This hotel is long past it’s better days. Furniture was worn and dirty looking. Sticky things on desk. Burn marks on carpet. Stains on couch and bedding. Faux leather peeling off of chair. Dead bug on floor of closet. I didn’t even stay an hour....More

Thank ButchKin
Response from diana d, General Manager at Residence Inn Houston Northwest/WillowbrookResponded December 4, 2017

Dear Guest, Thank you for your comments as they serve to improve our service. We hope we can better serve you next time!

Reviewed October 9, 2017

The hot tub gets really hot, staff is very accommodating and friendly. The constant free meals and beer/wine was very pleasing. I never stay anywhere that I get free meals like that. Being a long stay it was nice having the full kitchen as well...More

Thank Wesley B
Response from Jessica G, General Manager at Residence Inn Houston Northwest/WillowbrookResponded October 10, 2017

Dear Guest, We are delighted you have enjoyed your stay. We hope to be able to serve you again!

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About
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Breakfast included
Hotel Amenities
Free Parking
Breakfast included
Dry Cleaning
Business Center with Internet Access
Laundry Service
Multilingual Staff
Self-Serve Laundry
Meeting Rooms
Room amenities
Microwave
Things to do
Pool
Fitness Center with Gym / Workout Room
Hot Tub
Tennis Court
Indoor pool
Details
Price range
$104 - $153 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
Details
Price range
$104 - $153 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
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Traveler (38)
Room & Suite (30)
Dining (2)
Questions & Answers
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JulesCal
April 26, 2015|
Answer
Response from Abby O | Property representative |
Thank you for your feedback JulesCal. We apologize for the inconvenience that you have experienced with us; All guest feedbacks are very important to us as we take these as learning tool to prevent future guests from... More
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Votes
Room Tips
"Stay on top floor to avoid hotel elephants, even number rooms"
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"Any room really . Id say Front rooms have good view and back rooms not sure on middle. We never stay in..."
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"I stayed on the first floor, laundry was on 2nd."
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"Don't get rooms at the end of the hall way."
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