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All reviewsfull kitchenhand weightsfire pitmorning breakfast isone bedroom suitethe general managersmall kitchenlong stayvery clean hotelextended staydesk staffliving areahot tubyogurtwonderful hotelbed was comfortablegreat place to stay
I have stayed here on several occasions and finally need to write a review. First off, the staff is superb. They honestly cannot be any better and very accommodating.
However, the hotel itself is not only older, but poorly maintained as well. I've stayed in...More
Response from Diana D, General Manager at Residence Inn Houston Northwest/WillowbrookResponded May 4, 2018
Thank you for your comments on all my staff members. As we try very hard to give the best service we can. In reference to the condition of the hotel, i am happy to inform you we will be going through a full...More
This is an extended stay review, I am sure one night stays will love this place. Yes, the hotel has comfortable beds, clean bathrooms and a staff which can smile and provide the corporate policy answer. The hotel has two distinct atmospheres. During Monday thru...More
Response from Diana D, General Manager at Residence Inn Houston Northwest/WillowbrookResponded February 11, 2018
I apologize you did not enjoy your stay. All of our rooms have fully equipped kitchens with stoves; only corner units have ovens. I am happy to announce that we will have a full renovation this August. Hopefully, you can visit us again...More
I absolutely love this place. My kids love the amenities and we love the staff. From the front desk girls to the housekeeping we are always greeted with a smile and wonderful words. The breakfast is always good and love The In The Mix night...More
Thank Carrie R
Response from Diana D, General Manager at Residence Inn Houston Northwest/WillowbrookResponded January 28, 2018
We are delighted to hear this is your home away from home. We strive everyday to make your experience a great one. We have enjoyed serving you & your family & hope we can continue to do so.
Thank you for your loyalty...More
This hotel is long past it’s better days. Furniture was worn and dirty looking. Sticky things on desk. Burn marks on carpet. Stains on couch and bedding. Faux leather peeling off of chair. Dead bug on floor of closet.
I didn’t even stay an hour....More
Response from diana d, General Manager at Residence Inn Houston Northwest/WillowbrookResponded December 4, 2017
Thank you for your comments as they serve to improve our service. We hope we can better serve you next time!
The hot tub gets really hot, staff is very accommodating and friendly. The constant free meals and beer/wine was very pleasing. I never stay anywhere that I get free meals like that. Being a long stay it was nice having the full kitchen as well...More
Thank Wesley B
Response from Jessica G, General Manager at Residence Inn Houston Northwest/WillowbrookResponded October 10, 2017
We are delighted you have enjoyed your stay. We hope to be able to serve you again!
Thank you for your feedback JulesCal. We apologize for the inconvenience that you have experienced with us; All guest feedbacks are very important to us as we take these as learning tool to prevent future guests from... More
Thank you for your feedback JulesCal. We apologize for the inconvenience that you have experienced with us; All guest feedbacks are very important to us as we take these as learning tool to prevent future guests from experiencing an unsatisfatory stay. Once again thank you for your time in sharing the feedback. Have a great week!
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"Stay on top floor to avoid hotel elephants, even number rooms"