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Extended Stay America - Houston - NASA - Johnson Space Center

Booking.com$76*
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06/04/2017 06/05/2017
1 room 2 adults 0 children
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Extended Stay America - Houston - NASA - Johnson Space Center
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113 Reviews from our TripAdvisor Community

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Showing 103: English reviews
Start your review of Extended Stay America - Houston - NASA - Johnson Space Center
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Reviewed 2 weeks ago via mobile

The amenities we thought we were getting didn't happen. There is no pool, no business center, not even ice. The breakfast was coffee granola bars and prepackaged muffins. If all you need is a bed to sleep on then it's great.

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Helpful?
Thank Kathy W
00esa, General Manager at Extended Stay America - Houston - NASA - Johnson Space Center, responded to this review

Kathy, thank you for being a guest at our hotel. We apologize our hotel did not have a pool you were expecting, and we will take this opportunity to ensure our website is clear and our front desk staff offers clear communications about our offerings. We do not have ice machines on our property, as we have fully equipped kitchens...

Los Angeles, California
HOTEL’S FAVORITE REVIEW
Reviewed April 8, 2017

We were here on a mission and wanted somewhere clean, good, of great amenities and most importantly quiet. This hotel has it all and more. Our first meeting with the reception was completely warm and relaxing as receptionist gave us all the information we needed with a warm and friendly smile which made us relax and at ease. This was...

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Helpful?
Thank twilight464
About Hotel's Favorite Review
Reviewed March 24, 2017 via mobile

This place smells like day old fish..the lady at front desk was rude. We booked a room with 2 beds. Received a room with 1 queen. We asked for a roll away for our daughter. The lady was real hateful and said if your husband comes down and pays $10.00 I'll give him a roll away and HE can take...

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Helpful?
2Thank Baby2u
tyler
Reviewed March 21, 2017

Room was nice a seemed to remolded. Beds were a little hard but it was a nice hotel. The continental breakfast was simple but good. The compliant i have is the lady who checked us was not very pleasant and my husband and had to wait 15 minutes for her to show up but other than it was a nice...

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Helpful?
Thank amyuco
Manager_11525, Manager at Extended Stay America - Houston - NASA - Johnson Space Center, responded to this review

Thank you for sharing your comments regarding your stay. We are pleased to read that you had a great stay at our hotel. However, it is disappointing to see that one of our staff members was not helpful. The proper customer service and communication shall be addressed to make sure this does not happen again. Once more, thank you for...

Reviewed February 15, 2017 via mobile

Beds were comfy, room was clean, our AC was probably on its last leg and needed to be replaced but it cooled enough for our stay. Staff was extremely helpful and assisted me with all needs I went to them about. Most important to me is the cleanliness and space in the rooms and they were great! Only flaw in...

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Helpful?
Thank Lady M
Manager_11525, Manager at Extended Stay America - Houston - NASA - Johnson Space Center, responded to this review

Your feedback is important. Thank you for sharing. It is great to see you enjoyed your clean, comfortable room and the customer service provided by our staff. We will also have our maintenance engineer fix the A/C unit. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back...

Bay Area Houston, Texas
Reviewed January 23, 2017

Asst mgr Kristyn & front desk Anh were so helpful. Gave extra time & directions of places & the surrounding area. Marshall upon arrival brought all needed amenites The hotel was in excellent shape. Well kept up rooms & lobby.

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Helpful?
Thank kge575
Manager_11525, Manager at Extended Stay America - Houston - NASA - Johnson Space Center, responded to this review

The team and I appreciate your remarks. It is pleasing to read you were well accommodated by our staff. They will be informed on the excellent job they are doing assisting guests. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!

Reviewed November 23, 2016 via mobile

Great place to stay been here off and on for over two years. The staff especially Kristyn the team lead who is always courteous and helpful!!! The place is always clean. Vilma the housekeeper who has been here since I've been here does an excellent job with my room!! There are plenty of places to eat and shop within close...

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Helpful?
Thank Phillip R
Manager_11525, Manager at Extended Stay America - Houston - NASA - Johnson Space Center, responded to this review

It is so rewarding to read how well your stay went at our hotel. Your positive comments about our staff, especially Kristyn and Vilma, and how well you enjoyed your experience is truly satisfying. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.

Hawaii
Reviewed October 22, 2016

I had a good opinion about Extended Stay America. Room not worth the price paid. Free breakfast is farce. Coffee, tea, muffins, pies and energy bar - is this breakfast? kidding.Don't get fooled. Looks like this chains in Houston is different. My friends family paid $15 more (2 queen beds) for ESA in Bay area which was remodeled had the...

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Helpful?
Thank USValib
Manager_11525, Manager at Extended Stay America - Houston - NASA - Johnson Space Center, responded to this review

We appreciate you taking the time to write a review of your experience with us. I am sorry to hear that your stay with us wasn't up to your standards. I am grateful for the feedback you provided so we are able to continually improve our hotel. If you have any additional feedback, please reach out to me at jsc@extendedstay.com....

Montgomery, Texas, USA
Reviewed July 20, 2016

Hello, We recently stayed at Extended Stay on Nasa Rd 1. Though the service staff was friendlly and somewhat accomodating overall the facility is very dated and worn. There is no pool at this location. Though we had reserved 3 non-smoking rooms via Priceline Express deal (listed as 3.5 star a very generous ranking in my opinion) for 44 dollars...

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Helpful?
2Thank StewsReview
Manager_11525, Manager at Extended Stay America - Houston - NASA - Johnson Space Center, responded to this review

Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future. Again, thank you for...

Reviewed July 9, 2016 via mobile

My life currently requires I spend a decent amount of time in hotel rooms in the Nasa Space Center area. I have stayed at numerous in the area and even another location of Extended Stay in the Area. This property is nice, clean, has easy access to Clear lake, the Gulf Freeway, Kemah Boardwalk, it is located near many great...

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Helpful?
Thank CactusNaomi
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06/04/2017 06/05/2017
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Breakfast included

Additional Information about Extended Stay America - Houston - NASA - Johnson Space Center

Address: 1410 Nasa Pkwy # 1, Houston, TX 77058-3115
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range: $73 - $100 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Houston - NASA - Johnson Space Center 2.5*
Number of rooms: 122
Reservation Options:
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Also Known As:
Extended Stayamerica Houston-Johnson Space Hotel Clear Lake City
Extended Stay Clear Lake City
Clear Lake City Extended Stay
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Questions & Answers

Questions? Get answers from Extended Stay America - Houston - NASA - Johnson Space Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Budget hotel”
amyuco, Mar 21, 2017 | Read review
“Ask the staff, they will help.”
kge575, Jan 23, 2017 | Read review
“Do not recommend.”
USValib, Oct 22, 2016 | Read review
“All the rooms of the 3rd floor are smoking”
StewsReview, Jul 20, 2016 | Read review
“No views other than the street and parking lot. Just smell the room before you accept it. Ours smelled terrible.”
  • Refrigerator door (mildew and rust)
  • The freezer door on the refrigerator (mildew and rust)
  • Ashtray in a no-smoking room
  • Rusted / slimy bathroom drain
  • Dirty, corroded bathroom faucet
887delmah, Feb 10, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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