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Extended Stay America - Houston - NASA - Johnson Space Center

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Extended Stay America - Houston - NASA - Johnson Space Center
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102 Reviews from our TripAdvisor Community

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Showing 94: English reviews
Montgomery, Texas, USA
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed July 20, 2016

Hello, We recently stayed at Extended Stay on Nasa Rd 1. Though the service staff was friendlly and somewhat accomodating overall the facility is very dated and worn. There is no pool at this location. Though we had reserved 3 non-smoking rooms via Priceline Express deal (listed as 3.5 star a very generous ranking in my opinion) for 44 dollars... More 

Helpful?
2 Thank StewsReview
Manager_11525, Manager at Extended Stay America - Houston - NASA - Johnson Space Center, responded to this review

Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future. Again, thank you for... More 

Antwerp
Level Contributor
59 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed July 6, 2016 via mobile

If NASA was not across the street, I would have opted for any other hotel. Needs a serious room renovation. Luckily they are achieved for the first one in 24 years staring in October. The fact that the manager knew my exact room issues and has done nothing to fix them is a reflection of the cheap brand. Spend the... More 

Helpful?
2 Thank Time4Pizza
Manager_11525, Manager at Extended Stay America - Houston - NASA - Johnson Space Center, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that our property wasn’t up to your standards, but I am grateful for the feedback you provided so we are able to continually improve our hotel. If you would like to discuss this further, please do not hesitate to contact me... More 

Longview, Texas
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed June 8, 2016 via mobile

Stayed in a non-smoking room that was surrounded by smoking rooms so the hall, elevator, and room smelled like cigarette smoke. Couldn't switch rooms. Carpet and bathroom floors were stained/dirty. Blanket had holes. Bathroom door handle broken. Ceiling stained/ripped. Looked nothing like pictures online. Wifi didn't work. Front desk staff away from desk frequently. Maybe a 1/2 to 1 star... More 

Helpful?
1 Thank clary_tc
Auckland
Level Contributor
56 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed May 30, 2016

Great place to stay if you need to be by the Space centre. It's just across the road and there is a Starbucks within a stones throw of the place. A clean and comfortable accommodation option when you really want something for location rather than anything else.

Helpful?
Thank Brenette
Manager_11525, General Manager at Extended Stay America - Houston - NASA - Johnson Space Center, responded to this review

Thank you for your feedback about your recent stay at our hotel. I’m thrilled to read that you had a wonderful stay and enjoyed our comfortable accommodations! I’m glad that we were able to accommodate your needs with our convenient location. The staff and I would like to thank you again for posting your review. We look forward to welcoming... More 

1 review
5 of 5 stars Reviewed February 13, 2016 via mobile

I was working in the Houston/nasa rd area on Valentines weekend most everything was booked. I had booked via Hotwire online. Long story short ...Hotwire messed up my reservation and I was having trouble resolving the issue. Crisitie Wiley a manger at the NASA Rd extended stay assured me that she would do anything she could on the end of... More 

Helpful?
Thank brazosjack
Manager_11525, General Manager at Extended Stay America - Houston - NASA - Johnson Space Center, responded to this review

Thank you for taking the time to write a review of your stay. I’m so pleased to read that we were able to accommodate your needs with exceptional customer service! The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future! More 

Hurst, Texas
Level Contributor
2 reviews
1 of 5 stars Reviewed February 10, 2016

The problems we had were: •The room had a strong urine smell. •The room had a strong cigarette smell (we requested a no smoking room). •The covers are so slick they slide off the bed all night long. •The window was open halfway, hidden by the drape; it was a very cold day, so the room was icy cold. •The... More 

Helpful?
Thank delma h
Manager_11525, General Manager at Extended Stay America - Houston - NASA - Johnson Space Center, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The situation you described is unacceptable, and I sincerely apologize for your experience. To uphold our company’s high standards, I will make sure we are implementing deep cleaning and preventative maintenance procedures. Additionally, I will coach our staff to ensure we are providing each... More 

Level Contributor
36 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
1 of 5 stars Reviewed January 18, 2016 via mobile

We came for 4 days of staying in Houston and we had the bad idea of coming here. The cleaning room is not made until you leave. Hole on the blanket. Dirty room with mites. Calcified valves. The lift broke down. They gave us a smoking room in spite a free smoking room. Carpet smelled pee. WiFi in super slow.... More 

Helpful?
Thank worldwp
Manager_11525, General Manager at Extended Stay America - Houston - NASA - Johnson Space Center, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals as well as reviewing our room inspection procedures. Thanks to your feedback,... More 

Stonewall, Texas
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed December 30, 2015 via mobile

We checked in late in the evening and were not told upon registering that we needed to "order" things we needed, i.e. hair dryer (which only worked on lower setting), coffee, coffee pot (which I had to clean before using), a pot to boil water (had food burned on the inside bottom of pan), cups, and spoons. It was a... More 

Helpful?
Thank Patti U
Manager_11525, General Manager at Extended Stay America - Houston - NASA - Johnson Space Center, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that we failed to meet your expectations. While we no longer keep dishes in guest rooms, these items are available upon request at the front desk. In response to your feedback, I will make sure we are clearly communicating our amenities... More 

Dallas, Texas
Level Contributor
77 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 stars Reviewed November 1, 2015

The hotel is right opposite to the Space Center and you cannot beat the location! Room was clean and the hotel had lots of parking space. There is a Starbucks next door which is needed since the "free breakfast" is nothing but coffee, energy bars, apples and those crummy plasticky muffins which taste like mud. All said, there are a... More 

Helpful?
Thank sraghura
Manager_11525, General Manager at Extended Stay America - Houston - NASA - Johnson Space Center, responded to this review

I want to thank you for taking the time to post a review of your stay. We appreciate you letting us know that our grab-and-go breakfast was not to your expectations. We are sorry for this issue, but are happy to read that we provided you with a great stay overall. I’m glad you enjoyed our convenient location. Thank you... More 

Houston, Texas
Level Contributor
25 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed October 12, 2015 via mobile

If you are ever in Houston Texas, please stay at the Extended Stay America Hotel on NASA 1. This hotel is very well managed by Ms. Olga and her staff (Ms Christy for example) and they are very, very accommodating. In addition, the maid service and breakfast are unbelievably awesome. At a prior Extended Stay, within the first half hour,... More 

Helpful?
1 Thank lonestardocs
Manager_11525, General Manager at Extended Stay America - Houston - NASA - Johnson Space Center, responded to this review

Thank you so much for posting a review of our property. I’m so pleased to read that you had a great stay at our hotel! I truly appreciate your kind comments regarding our convenient location, friendly staff and comfortable rooms. Once more, thank you for posting your review. We look forward to having you visit with us again in the... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Self-Serve Laundry
  • Free Parking
  • Free Breakfast

Additional Information about Extended Stay America - Houston - NASA - Johnson Space Center

Address: 1410 Nasa Pkwy # 1, Houston, TX 77058-3115
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range: $72 - $89 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Houston - NASA - Johnson Space Center 2.5*
Number of rooms: 122
Reservation Options:
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Also Known As:
Extended Stayamerica Houston-Johnson Space Hotel Clear Lake City
Extended Stay Clear Lake City
Clear Lake City Extended Stay
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