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Four Points by Sheraton Houston Greenway Plaza

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Four Points by Sheraton Houston Greenway Plaza
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230 Reviews from our TripAdvisor Community

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Showing 213: English reviews
Kensington, California
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago

So, your life has not gone as you had planned and hoped, and you have to spend a few days in Houston, Texas. Do not despair: The Sheraton is a fine place to stay. It's located about four miles southwest of downtown Houston next to the Highway 59 Freeway. Staff is friendly, rooms are comfortable, and even the hotel restaurant... More 

Helpful?
1 Thank rjsquist
Dan W, General Manager at Four Points by Sheraton Houston Greenway Plaza, responded to this review

Dear rjsquist, Thank you for providing us with feedback regarding a recent stay at the Four Points by Sheraton Greenway Plaza. We are pleased to hear that you enjoyed the location of our hotel as well as the service you received, the cleanliness of the room and our in-house restaurant, Upper Kirby Tap Room. We thank you for the business,... More 

Woodlawn, Tennessee
Level Contributor
26 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 week ago via mobile

We were in Houston for a family emergency then funeral. The hotel staff was very sympathetic and caring, even to the point of leaving a sympathy card in our room. The room was clean, beds were very comfortable, and the breakfast was good. We ate in the hotel restaurant one evening and was pleasantly surprised. If I ever return to... More 

Helpful?
Thank Trrhperry
Dan W, General Manager at Four Points by Sheraton Houston Greenway Plaza, responded to this review

Dear Trrhperry, On behalf of our entire Four Points by Sheraton Greenway Plaza team, our thoughts are with you and your family during this time of loss. We are pleased to read that you had a good experience at our hotel during this time. We thank you for providing us with this feedback. Warm Regards, Dan Williams General Manager More 

Playa del Carmen, Mexico
Level Contributor
81 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 2 weeks ago

This was our first trip to Houston as we had business in Greenway Plaza. We arrived well before check in time and Deborah was kind enough to get us into a room right away. She also took time to help us navigate Houston. She was very helpful. This Four Points hotel has some "age" on it, but it is evident... More 

Helpful?
Thank Bill P
Dan W, General Manager at Four Points by Sheraton Houston Greenway Plaza, responded to this review

Dear Bill P, Thank you for sharing your Four Points by Sheraton Greenway Plaza experience with us. We appreciate the feedback and your business. Thank you for your kind words in recognizing Deborah. Deborah is a valuable member of our team and we appreciate the acknowledgement of her service. I would like to personally apologize for the challenge our guests... More 

Stockholm, Sverige
Level Contributor
74 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 3 weeks ago

Just stayed here one night but had a comfortable experience. The reception with the nice staff and fairly modern look is a good first impression, the rest of the hotels is less charming but well functioning. Comfortable bed and spacious enough. The area surrounding the hotel is a bit dull, but the location is good if you are planning on... More 

Helpful?
Thank karolina_x
Dan W, General Manager at Four Points by Sheraton Houston Greenway Plaza, responded to this review

Dear Karolina_x, Thank you for taking the time to share feedback regarding a recent stay at the Four Points by Sheraton Greenway Plaza. We are pleased to hear that you enjoyed your overall stay with us including the service you received while a guest of ours. Sorry to hear that you felt the overall hotel was not very charming and... More 

1 review
Reviewed 3 weeks ago via mobile

excellent service 5 star helped by Wellington, friendly environment, elegant hotel, ask for wellington best hoster, hotel is close to everything, buffet delicious, rooms so clean and elegant I ll come back for sure

Helpful?
Thank Eliane R
Dan W, General Manager at Four Points by Sheraton Houston Greenway Plaza, responded to this review

Dear Eliane R, Thank you for being a guest of the Four Points by Sheraton Greenway Plaza recently while in town for an Adele concert. We hope you enjoyed the concert as much as you seemed to enjoy our hotel and the service you received in particular from Wellington. Wellington is a very important member of our team who does... More 

Spring
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 weeks ago

This is a relatively old property in this area of Houston. I was here in the early 70's and it was a hot spot. However, now it is a little run down although they have redone the rooms with new paint. I was there for only 1 night so I didn't have to drive so far the next morning to... More 

Helpful?
Thank EdS486
Dan W, General Manager at Four Points by Sheraton Houston Greenway Plaza, responded to this review

Dear EdS486, Thank you for recently being our guest and for providing such valuable feedback regarding your stay. I'm sorry to hear that you were not satisfied and had some concerns about your experience. For any future visits to the area, I wanted to make you aware that should you book the Medical Center Rate at our hotel, this rate... More 

Houston, Texas
1 review
Reviewed 3 weeks ago

The rooms are clean and comfortable with nice amenities and direct TV. But even better, the staff are outstanding. They are very helpful and accommodating. From the front desk staff (Deborah, Liana & many others) to the restaurant staff (Earl, Anna and Irene - not her name but that is what I call her. :-/ ) AND the housekeeping staff... More 

Helpful?
Thank megfrantz
Dan W, General Manager at Four Points by Sheraton Houston Greenway Plaza, responded to this review

Dear megfrantz, Thank you for being our guest and providing us with this feedback. It will be a pleasure to share your kind words with our entire team and in particular with those team members you mentioned specifically (Deborah, Liana, Earl, Anna, Peter and Travis). Those team members you mentioned and the entire team work very hard to ensure every... More 

Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 3 weeks ago via mobile

Location is good and clean. Room was always clean. Though at times noise from highway can be heard in room. Front desk & shuttle drivers gave excellent customer service. The in-hotel resturant was adequate however the breakfast buffet needs improvement for $14pp; hot food is a must & a better food variety. Hotel is in walking distance from other restaurants.... More 

Helpful?
1 Thank She6She
Dan W, General Manager at Four Points by Sheraton Houston Greenway Plaza, responded to this review

Dear She6She, Thank you for taking the time to provide some valuable feedback regarding a recent visit to the area and stay at the Four Points by Sheraton Greenway Plaza. We are very pleased to read that you enjoyed the service, cleanliness and location of our hotel. We are currently looking at ways to improve the breakfast buffet selection and... More 

Toronto, Canada
1 review
Reviewed 4 weeks ago via mobile

Had very bad experience there. Rooms are too small and dirty ( no fridge , no microwave..). In the morning when I was looking for a microwave to warm up baby food, I was offered to use one in the staff kitchen , but when I was coming out to get back to my room I was approach by another... More 

Helpful?
Thank lynes111
Dan W, General Manager at Four Points by Sheraton Houston Greenway Plaza, responded to this review

Dear Lynes111, Thank you for choosing to stay with us and for providing some valuable feedback. I would like to personally apologize for what you experienced recently at the Four Points by Sheraton Greenway Plaza. What you encountered is completely unacceptable and I expect all issues you mentioned to be a learning lesson for us to ensure this does not... More 

Level Contributor
3 reviews
Reviewed 4 weeks ago via mobile

I enjoyed my stay at this hotel, I got checked in around 7/8ish pm, it was fast and Deborah was sweet. I ordered dinner for myself the Cajun chicken breasts with a BBQ vinaigrette salad that comes along with it, I didn't care for the salad. The dessert was tasty! Brownie with ice cream! Comfy bed hot water & clean... More 

Helpful?
Thank Amelia D
Dan W, General Manager at Four Points by Sheraton Houston Greenway Plaza, responded to this review

Dear Amelia D, Thank you for being a guest of the Four Points by Sheraton Greenway Plaza and for sharing feedback regarding your experience. We are very happy to hear that you enjoyed your overall stay including service you received in particular from Deborah (a valuable member of our Hotel Team) as well as the food and comfortable bed and... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
Official Description (provided by the hotel)
The Four Points by Sheraton Houston Southwest is centrally located between downtown and the Galleria, with easy access via U.S. 59 at Kirby. The rooms are well-appointed and feature upscale amenities. ... more   less 

Additional Information about Four Points by Sheraton Houston Greenway Plaza

Address: 2828 Southwest Freeway, Houston, TX 77098-4502
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range: $77 - $144 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Four Points by Sheraton Houston Greenway Plaza 3*
Number of rooms: 216
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Starwood, Travelocity, Hotels.com, Odigeo, Priceline and Orbitz so you can book your Four Points by Sheraton Houston Greenway Plaza reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Four Points By Sheraton Houston Southwest Hotel Houston
4 Points By Sheraton Houston Southwest
Four Points Houston Southwest
Houston Four Points
Houston Sheraton
Hotel Style:
#28 Best Value Hotel in Houston
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Questions & Answers

Here's what travelers have asked, with answers from Four Points by Sheraton Houston Greenway Plaza staff and other travelers.
5 questions
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Frisco
1 month ago
Orange Park, Florida
3 months ago
Frisco
1 month ago

See all questions (5)

Questions? Get answers from Four Points by Sheraton Houston Greenway Plaza staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“If possible, ask for a room on the side of the hotel facing away from the highway. It's a little noisy.”
 of 5 bubbles 625billp, 2 weeks ago | Read review
“I've not had a bad room at all where outside noise is a problem. Corner rooms could be a bit tight for more than one person.”
 of 5 bubbles megfrantz, 3 weeks ago | Read review
“ask for rooms near elevator or end of halls - but most rooms are all good”
 of 5 bubbles , 4 weeks ago | Read review
“Good value”
 of 5 bubbles 191lauriea, 4 weeks ago | Read review
“All rooms here are great, comfortable & quiet.”
 of 5 bubbles iiexperts, Oct 26, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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