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Hilton Garden Inn Houston NW/Willowbrook

#14 of 489 Hotels in Houston
Certificate of Excellence
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Hilton Garden Inn Houston NW\/Willowbrook
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612 Reviews from our TripAdvisor Community

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Showing 581: English reviews
Nassau Bay, Texas
1 review
5 of 5 stars Reviewed yesterday NEW

The stuff is going to welcoming polite and just easy to work with. No matter whether you're coming in the pursuit of relaxation or in business like I was the staff is more than willing to help you achieve your goals!

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank alexsH697BJ
1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

Kayla does a great job taking care of customers. I've been to Houston many times and now my hotel of choice is HGI Willowbrook. Food is great as well. Convenient location to local Houston attractions. Great personality and always quick with dinner recommendations.

Helpful?
Thank Bill S
Houhn_gm, General Manager at Hilton Garden Inn Houston NW/Willowbrook, responded to this review

Spectacular! Thank you very much for taking the time and providing feedback. We feel very fortunate to have Makayla on the team- she has been a tremendous addition. Look forward to welcoming you back and thank you for your loyalty. More 

5 of 5 stars Reviewed 3 days ago NEW

We enjoyed a wonderful family reunion. A good time was had by all. The location of the hotel was close to the airport. There were restaurant nearby. We especially enjoyed the ITZ all you can eat buffet, game room, ride and bowling alley. We would visit this hotel again for a future family reunion if the family agrees. Everything was... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank 92rubyl
Houhn_gm, General Manager at Hilton Garden Inn Houston NW/Willowbrook, responded to this review

We enjoyed hosting your family as much as it seems you enjoyed the property. Thank you for choosing us and we look forward to hosting many, many more reunions to come. More 

Fort Worth Texas, United States
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Hotel location is fine. The hotel is in good condition. The staff is friendly. They have a bar, but it only opens after 5pm, FYI. Maybe it was just our luck, but house keeping barged into the room at 8am (on a sunday) then later went down and knocked on all the doors, I guess to see if they could... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Christopher B
Houhn_gm, General Manager at Hilton Garden Inn Houston NW/Willowbrook, responded to this review

Thank you for sharing feedback from your recent experience. I am terribly sorry about the housekeeper who knocked on your door. Your feedback helps drive changes and improvements for you as well as our associates. We look forward to welcoming you back. More 

Level Contributor
5 reviews
4 hotel reviews
4 of 5 stars Reviewed 5 days ago NEW

I stayed at this property during my visit during october 2015 at a very discounted rate. Although the price was cheap but it did not compromise on their service and atmosphere. It was quiet and peaceful. The pool area was not properly maintained or it was not in good shape when i was there. I would summarize my stay as... More 

Helpful?
Thank Huzefa R
Houhn_gm, General Manager at Hilton Garden Inn Houston NW/Willowbrook, responded to this review

Thank you for taking the time and sharing your feedback from your experience. I am thrilled to see we gained yet another loyal guest, but am concerned about the pool feedback- we will be sure to focus on that area to ensure it is looking exceptional at all times- we are sorry to disappoint. More 

Texas
Level Contributor
81 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed 1 week ago NEW via mobile

I would have given a 5 but for the shower. Restaurant is good, bar is good although the bar help on this night was so so. For such a nice hotel, the shower head sucked. Rooms are nice and clean. There wasn't anyone at the front desk when I checked in at 7:30 pm. Overall I would stay here again.

Helpful?
Thank G0Pirates
Houhn_gm, General Manager at Hilton Garden Inn Houston NW/Willowbrook, responded to this review

Appreciate the kind words as well as feedback regarding the shower head. We will look into the issue and address accordingly- We hope to welcome you back in the future. More 

Lewisville, Texas
1 of 5 stars Reviewed 1 week ago

Hotel website very misleading. Its portrayed to be very updated but it is not. I also expected to have the handheld shower available but only to be informed that that amenity is only available in the king bed rooms although the website only shows you the bathroom with this feature. And to add to the problem my dads vehicle was... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Jashun C
Houhn_gm, General Manager at Hilton Garden Inn Houston NW/Willowbrook, responded to this review

I am sorry you did not enjoy your stay with us. We do everything possible to accommodate our guests and make them feel welcomed, I am sorry that we fell short on expectations. We will utilize your feedback to help improve our service and review our websites. We do offer multiple handheld options in our suites and ADA rooms- I... More 

Richards, Texas
1 review
5 of 5 stars Reviewed 2 weeks ago

My daughter reserved a block of rooms for her wedding at a reduced rate. My husband and I stayed Friday and Saturday nights and thoroughly enjoyed the hotel. The breakfast was amazing! It was ordinarily $12.95 but was complimentary for up to 4 people per room.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Jerry W
Houhn_gm, General Manager at Hilton Garden Inn Houston NW/Willowbrook, responded to this review

Congratulations! We were thrilled to be host to your friends and family and thoroughly enjoyed reading your feedback. Thank you for taking the time and sharing. More 

1 review
4 of 5 stars Reviewed 3 weeks ago

I stay here often on business trips. For me, the location is perfect and the rooms are comfortable, but the staff is what does the trick! Great vibe! Thank you guys for making the difference. We'll be back!

Helpful?
Thank Nex Q
Houhn_gm, General Manager at Hilton Garden Inn Houston NW/Willowbrook, responded to this review

I have to agree with you- the heartbeat of the establishment is definitely the people, I feel very fortunate to work such a fantastic team. Appreciate your feedback and thank you for recognizing their efforts. More 

Glenwood, Illinois
1 review
5 of 5 stars Reviewed 4 weeks ago

The hotel was very beautiful and we throughly enjoyed the accomodations and the amenities. The hotel was also within walking distance of my favorite stores! My family's family reunion was a great success!

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank O2482XBmarieb
Questions? Get answers from hotel staff and past guests. Ask a question

78 photos of this hotel

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Stay at the Hilton Garden Inn Houston NW/Willowbrook hotel, steps from shops, restaurants and corporate offices. Nearby attractions include Willowbrook Mall, Vintage Park Plaza, Gleannloch Farms Golf Club and the Sam Houston Race Park. Hewlett Packard Invent corporate offices are a three-minute drive from the hotel, and George Bush Intercontinental Airport is 25 minutes away. Take advantage of our complimentary shuttle that provides service within a 5-mile radius. The hotel is located at the intersection of FM 1960 and State Highway 249, and offers easy access to US Highways 290 and 45. Relax and stay connected while traveling with complimentary high-speed internet access in all of our Newly renovated guest rooms and public areas. The hotel boasts 3,000 sq. ft. of function space that is ideal for business meetings, social events and weddings. Allow our professional meeting planners to assist you with your next corporate or social event. Work out in our on-site fitness facility, and with complimentary access to Lifetime Fitness with a pass from the front desk. Purchase snacks, drinks, ice cream and sundries at the Pavilion Pantry or chillout at the Bar for some much needed relaxation. Happy Hour specials Monday-Friday and Nightly specials offered. ... more   less 

Additional Information about Hilton Garden Inn Houston NW/Willowbrook

Address: 7979 Willow Chase Blvd, Houston, TX 77070-5743
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range: $97 - $251 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Houston NW/Willowbrook 3*
Number of rooms: 171
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Booking.com, Expedia, Priceline, Hotels.com, Hotwire, Odigeo, Orbitz, Travelocity and Cheap Tickets so you can book your Hilton Garden Inn Houston NW/Willowbrook reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Houston Northwest Hotel Houston
Hilton Houston
Houston Hilton
Hotel Style:
#8 Family Hotel in Houston
#24 Business Hotel in Houston
#28 Romantic Hotel in Houston
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