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Hilton Garden Inn Houston NW/Willowbrook

#24 of 481 Hotels in Houston
Certificate of Excellence
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7979 Willowchase Boulevard, Houston, TX 77070
1 room 1 adult
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Hilton Garden Inn Houston NW\/Willowbrook
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534 Reviews from our TripAdvisor Community

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mexico city, Mexico
1 review
2 of 5 stars Reviewed 1 week ago

House keeper is not what you might call a custoemr oriented one. Drag their feet to satisfy your requests, and despite you escaleate nothing happens. we called to front desk, housekeeping amd housekeeper manager. Too much dependency on room maids and their willingness to solve issues.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Jorge Enrique F
Houhn_gm, General Manager at Hilton Garden Inn Houston NW/Willowbrook, responded to this review

Please accept my apologies for your experience with the housekeeping team. From our room attendants to our supervisors, and managers they work tirelessly to make sure each and every guest has a clean, comfortable, and problem free experience. It seems we were not able to accomplish this during your visit. I am happy to speak with you regarding your experience,... More 

Mitchellville, United States
1 review
5 of 5 stars Reviewed 1 week ago

As usual, I received excellent service in a very clean, accommodating hotel. The staff was friendly and efficient. It has a great lobby, too. Even the bartender created a special drink according to what I like!

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Rebecca H
Houston, Texas
1 review
4 of 5 stars Reviewed 1 week ago

The hotel is hidden in a most awkward location; however it's interior is aesthetically pleasing and provides the customer service of a four star hotel. This is not the first time I've visited this location and had the pleasure of being assisted by some of the same employees, in particular, Mrs. Carmen Campos. Though her demeanor presents as one who... More 

Helpful?
Thank Natasha R
Houhn_gm, General Manager at Hilton Garden Inn Houston NW/Willowbrook, responded to this review

So nice to see Carmen get recognition for her outstanding performance. Thank you! She is a gem and is willing and able to assist to ensure a successful meeting and/or event. Until next time, safe travels. More 

Lake Mary, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

First time guest of Hilton Garden Inn! Was impressed with quality and service; I would highly recommend their establishment to everyone. Room was exceptionally clean, breakfast was freshly made and to order.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Shirley G
Houhn_gm, General Manager at Hilton Garden Inn Houston NW/Willowbrook, responded to this review

Welcome to the Garden Experience! It seems you enjoyed your stay and I hope we have earned your loyalty. Appreciate the kind words and hope to welcome you back when traveling to the area. More 

Boise
Level Contributor
4 reviews
4 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

Very clean hotel, comfortable room, wonderful breakfast, and friendly service. This hotel was close to the business I was visiting, and had multiple restaurants, stores and gas stations nearby. Great location.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank K R
Houhn_gm, General Manager at Hilton Garden Inn Houston NW/Willowbrook, responded to this review

Thank you for taking the time and providing feedback from your recent stay. We work extremely hard to make sure the hotel is always looking exceptional, a big thank you to the housekeeping team for making this happen daily. As you mentioned the location we are fortunate to have offers many options to our guests and is very convenient. Thank... More 

Singapore, Singapore
1 review
4 of 5 stars Reviewed 3 weeks ago

Good, satisfactory, can improve more on the complimentary amenities, breakfast spread can be improved, more variety is needed, shuttle service is too limited, can increase frequency and wifi strength must be improved

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Xian Bo C
Houhn_gm, General Manager at Hilton Garden Inn Houston NW/Willowbrook, responded to this review

Thank you for taking the time to provide us with feedback from your recent stay. I would like to get further details from you regarding the additional amenities, and food items you would like to see. Please contact me at houhn_gm@hilton.com at your convenience. We are in the process of increasing our bandwidth, which in turn will improve the wifi... More 

Elkhart, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

This hotel delivered far more than expected for a great, affordable price. The staff was helpful and always positive, the rooms were roomy, clean and comfortable, and the lobby area gave us a good place to visit or work. The 'extras' that made the stay even better were the amazing food at the breakfast buffet and a complimentary shuttle to... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Sandra P
Houhn_gm, General Manager at Hilton Garden Inn Houston NW/Willowbrook, responded to this review

It is our pleasure! We take great pride in delivering an exceptional experience and it seems we delivered. Thank you for the feedback and we hope to welcome you back soon. More 

Norfolk, Nebraska
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The hotel staff did a fantastic job of making my stay a positive one. The front desk staff (Jake especially), the shuttle drivers, and restaurant personnel demonstrated through their work and actions that they enjoyed their jobs. The housekeeping staff actually paid attention to the "do not disturb" sign on the door which was greatly appreciated.

Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank SteveS_2004
Houhn_gm, General Manager at Hilton Garden Inn Houston NW/Willowbrook, responded to this review

What fantastic feedback! Jake has been a tremendous addition to the team, thank you for recognizing him and mentioning other areas that exceeded your expectations. Until next time, safe travels. More 

Denton, Texas
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Very nice hotel and close to HP Houston offices. Clean rooms and friendly staff. Very well stocked bar and good food services with room service. I didn't use the gym but it looked very nice and the business service area was well taken care of.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Troy C
Houhn_gm, General Manager at Hilton Garden Inn Houston NW/Willowbrook, responded to this review

Thank you for choosing to stay with us during your recent visit to the Willowbrook area in Northwest Houston. I greatly appreciate your feedback as it will be used to continue to motivate the team to continue to exceed guest expectations. We look forward to welcoming you back in the future. More 

2 reviews
4 of 5 stars Reviewed 4 weeks ago via mobile

Very nice accommodation's, room was extremely clean & well kept. Staff very friendly and the breakfast is freshly made, no microwave heat it up or pop it in a toaster, it's the real deal and everything was fresh. I defiantly recommend this hotel ! Great job !

Helpful?
Thank RWPip
Houhn_gm, General Manager at Hilton Garden Inn Houston NW/Willowbrook, responded to this review

Thank you for the feedback and review. I am thrilled you noticed the attention to detail the team strives to deliver. More 

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