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Royal Sonesta Houston Galleria

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2222 West Loop S, Houston, TX 77027-3502
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (389)
Room & Suite (386)
Videos (1)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
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Updated 07/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Royal Sonesta Houston Galleria
Updated 07/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#23 of 584 hotels in Houston
Location
Cleanliness
Service
Value
Travelers' Choice
Casual sophistication with modern appeal are what you’ll find at Royal Sonesta Houston. Our AAA-rated Four Diamond property is at the heart of it all with dining and entertainment all within close reach. A recipient of AAA Best of Housekeeping 2020 and a premier destination among area hotels, Houston Galleria is yours to explore when you stay with us. Settle into our Galleria hotel in any one of the 485 freshly revamped guest rooms and suites—all thoughtfully appointed with your comfort in mind. Host a meeting, throw a gala or say “I do” with over 50,000 flexible square feet to choose from—an ideal spot for hotels near the Galleria in Houston, TX. Wind down with a cocktail at Axis Lounge or indulge in the globally inspired, locally wired fare at ARA restaurant. From the laid-back atmosphere and state of the art amenities to fine dining and location, our hotel in Houston Galleria is the perfect place to work, gather, rest or retreat. It’s all here at Royal Sonesta Houston.
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Room & Suite (386)386
Full view
Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Free shuttle or taxi services
Business Center with Internet Access
Parking garage
Wifi
Hot tub
Outdoor pool
Heated pool
Restaurant
Breakfast buffet
Breakfast in the room
Snack bar
Special diet menus
Shuttle bus service
Car hire
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
Shared lounge / TV area
Shops
ATM on site
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
VIP room facilities
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Modern
Languages Spoken
English, French, Spanish, Chinese and 2 more
Hotel links
Special Offer:Breakfast for $1
1,654Reviews39Q+A100Room tips
Traveler rating
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Popular mentions
JimmeeB1 wrote a review Nov 2020
Bend, Oregon2 contributions
We just stayed at this hotel for a couple of nights, and had a delightful experience. In these strange days of COVID, we found ourselves almost alone at this wonderful property. From check-in to check-out, everyone at this hotel was awesome. While services were reduced, i.e. no bellman, concierge or valet parking, they still had a restaurant and bar open for business, and we found all the employees very attentive. Our room was extremely clean, as was the entire property including the on-site gym facility. Special shout-outs to Tugkan and Michael who staffed the bar for great drinks and conversation, and Rosie in the Cafe for going the extra mile in accommodating special dietary needs on the fly. As our son just relocated to Houston, we will definitely be back and will be staying at this property!
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Date of stay: November 2020
Value
Location
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Response from B P, Other at Royal Sonesta Houston Galleria
Responded 5 days ago
Dear JimmeeB1, We are always thankful when guests share their favorite Royal Sonesta stories and we appreciate you taking the time to pass along your thoughtful review. Our Stay Safe with Sonesta program was designed with the well-being of both our guests and colleagues in mind and it warms us to learn when our extra efforts resulted in an added layer of comfort. We appreciate the kind words regarding the attention to detail provided by our Royal Sonesta housekeeping team and we will be sure to celebrate the details of your review with them. Your added feedback regarding Tugkan and Michael in Axis Lounge has also captured our attention and when sharing your review with them, they asked that we pass along their gratitude as well as their warm wishes. We thank you again for joining us and we look forward to serving as your home-away-from-home each time you visit your son. Until next time. Warm regards, Peter Schreurs Director of Operations
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ladybugtx76 wrote a review Aug 2020
Beaumont, Texas451 contributions107 helpful votes
Hotel's Favorite
As Hurricane Laura pushed us westward, we found an incredible place to hunker down and stay. The front desk staff was so pleasant as well as caring. We did not want for anything during our “Hurrication”. Their total can do spirit and willingness to listen and then take care of our needs and wants. The hotel is beautiful and so inviting. We shall return during a more pleasurable time! Below is a photo of our hosts for our time there— thanks so much!!
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Date of stay: August 2020Trip type: Traveled with family
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Response from B P, Other at Royal Sonesta Houston Galleria
Responded Sep 11, 2020
Dear Ladybugtx76, First and foremost, we hope things at home are well following the hurricane and we trust you found our team happy to jump to the rescue in serving as the host of your Houston “Hurrication”. We have always believed that with so many hotels for travelers to choose from, it is really the gracious hospitality provided by our team which brings guests back time and again and your kind comments further affirm that belief. While we hope the reason for your next visit is just a relaxing staycation, we want you to know that we would be thrilled to see you again. Until then. Warm regards, Peter Schreurs Director of Operations
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Brittney wrote a review Nov 2020
2 contributions1 helpful vote
When we got to our room, the strongest marijuana smell you can imagine seeped through the walls. Couch was torn. Terrible service at the front desk with a clueless man when we complained. Would not come back.
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Date of stay: November 2020Trip type: Traveled as a couple
1 Helpful vote
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Response from B P, Other at Royal Sonesta Houston Galleria
Responded 1 week ago
Dear Beetravels1234, Greetings from all of us in Houston and thank you for allowing our Galleria hotel to serve as your home-away-from-home. While we hope our location served you well, we are sorry to learn of the condition of your room and we hope you can accept our sincerest of apologies. We thank you for expressing your concerns while at the hotel and we regret to learn that your comments were not better resolved. Should your time allow, I would welcome the chance to speak by phone so that a more personal apology can be extended and so that I may learn a little bit more so that the proper coaching can take place. With that goal in mind, my email address is provided below which I encourage you to use in forwarding your own information and a convenient time that I may give you a call. Once more, we thank you for your feedback and I look forward to speaking with you in the days ahead. Warm regards Peter Schreurs Director of Operations pschreurs@sonesta.com
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paulina_lip wrote a review Sep 2020
Irvine, California71 contributions33 helpful votes
Come on! Where are all the good reviews coming from? We are in a pandemic. I checked into the room and what do I see when I open the door- a crumpled up blanket near the TV and a bathroom totally and completely not cleaned up from the previous person complete with gross smudges and toothpaste on the countertops and trash in the basket. When I went back to the desk, the person assured me that the hotel “would never do such a thing on purpose” although I don’t see how this makes it any better. The second room was marginally better, although I still saw gross black hair clump in the shower. Even for Houston, the standard is simply too low. Don’t waste your time at S(tain)esta!
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Date of stay: September 2020
1 Helpful vote
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Response from B P, Other at Royal Sonesta Houston Galleria
Responded Sep 11, 2020
Dear Paulina_lip, Greetings from all of us in the Galleria and thank you for joining us during your recent Houston visit. As your comments note, our best effort was not on display and we apologize again for this isolated incident. Regrettably, a data entry error within our computer systems led our front desk team to believe that the room you were assigned was prepared to greet an arriving guest and we fully agree that this was not the case. We thank you for allowing us to provide a personal apology, though we are sorry to find that the gestures provided by our management team did not result in us winning your seal of approval. On behalf of all of us, we thank you again for joining us and we look forward to impressing even more the next time we see you. All the best, Peter Schreurs Director of Operations
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Las Vegas, Nevada66 contributions42 helpful votes
Royal Sonesta Houston is an outstanding hotel. its clean and the environment is very serene and friendly. The staff here go above and beyond to make you feel special. Their hospitality services are top notch. I had one of the best hotel experiences and I will definitely come back to these place next time I'm around. 5*****!!
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Date of stay: August 2020
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Response from B P, Other at Royal Sonesta Houston Galleria
Responded Sep 11, 2020
Greetings Sara, Your review leaves us humbled and we thank you for taking the time to share. As you discovered, our Sonesta colleagues are dedicated to the well-being and comfort of each of our guests and we are delighted to read that our Stay Safe with Sonesta Program made you feel so at home. We will be sure to celebrate your kind words with our Housekeeping team and your added feedback regarding the gracious hospitality provided by our team in the lobby has not gone unnoticed. On behalf of all of us, the joy was ours and we look forward to you visiting time and again for many years to come. All the best, Peter Schreurs Director of Operations
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PRICE RANGE
$115 - $221 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
intercontinental houston hotel houston, houston intercontinental
LOCATION
United StatesTexasTexas Gulf CoastHoustonGreat Uptown
NUMBER OF ROOMS
485
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Frequently Asked Questions about Royal Sonesta Houston Galleria
Which popular attractions are close to Royal Sonesta Houston Galleria?
Nearby attractions include Ice at the Galleria (0.2 miles), Off The Wall Gallery (0.3 miles), and Gifts of Texas (0.3 miles).
What are some of the property amenities at Royal Sonesta Houston Galleria?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Royal Sonesta Houston Galleria?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Royal Sonesta Houston Galleria?
Guests can enjoy an on-site restaurant, a lounge, and a snack bar during their stay.
Is parking available at Royal Sonesta Houston Galleria?
Yes, a parking garage and paid public parking on-site are available to guests.
What are some restaurants close to Royal Sonesta Houston Galleria?
Conveniently located restaurants include Caracol Mexican Coastal Kitchen, Steak 48, and Kenny & Ziggy's New York Deli.
Are there opportunities to exercise at Royal Sonesta Houston Galleria?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at Royal Sonesta Houston Galleria?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Royal Sonesta Houston Galleria?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Royal Sonesta Houston Galleria offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Royal Sonesta Houston Galleria?
The staff speaks multiple languages, including English, Spanish, French, German, Chinese, and Korean.