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Hilton Garden Inn Houston / Bush Intercontinental Airport

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Hilton Garden Inn Houston \/ Bush Intercontinental Airport
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432 Reviews from our TripAdvisor Community

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Showing 406: English reviews
Dallas, TX
Reviewed 2 days ago NEW

Even if I overlook the construction in the lobby, I cannot recommend this hotel, as the staff (cook) was extremely loud with complaints and cursing. Extremely unprofessional, even when reprimanded. The rate was more than I anticipated and definitely did not represent the experience, nor amenities.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank 888janal
Chicago, United States
Reviewed 1 week ago NEW

My one-night stay at this hotel was pleasant. I would stay there again. The location close to Houston airport was convenient. Staff service ranged from very good to excellent. Food (I had a cheeseburger) was about an 8, nicely prepared and graciously served. The room was very clean, the king bed was comfortable.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank danieldG2476MN
Saca S, General Manager at Hilton Garden Inn Houston / Bush Intercontinental Airport, responded to this review

Dear danieldG2476MN, Thank you for sharing your experience during your recent visit to the Hilton Garden Inn IAH. I am glad to hear you enjoyed our friendly staff, great food, clean room and comfortable bed. We hope to see you during your next visit to Houston. Thank you,

Saint Charles, Illinois
Reviewed 1 week ago

Nice hotel and friendly staff. They were in the middle of a renovation, but it didn't really negatively affect my stay. Angela in the restaurant is very friendly, and took great care of us. Would come back.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Roger B
Saca S, General Manager at Hilton Garden Inn Houston / Bush Intercontinental Airport, responded to this review

Dear Roger B, Thank you for taking the time to share your experience during your recent visit to Hilton Garden Inn IAH. I am glad to hear you enjoyed your stay and our friendly staff; especially Angela. We hope to see you during your next visit to Houston. Thank you,

Efland, North Carolina, United States
Reviewed 1 week ago

I am a Hilton loyalist and love staying at Hilton Garden Inns. This place was below the level of almost every other location I have been at in this portfolio. The lobby is under construction so hard to say if that will turn out nice. Just an ok place close to the airport.

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Helpful?
Thank Mike P
Saca S, General Manager at Hilton Garden Inn Houston / Bush Intercontinental Airport, responded to this review

Dear Mike P, Thank you for sharing your experience during your recent visit. I am sorry it was less than enjoyable. Our lobby and Front Desk are under renovation and should be completed in the next few days. We hope to see you during your next visit to Houston. Thank you,

Toledo, Ohio
Reviewed 2 weeks ago via mobile

Chose this hotel for a quick economic stay using the Hilton Mobile App. Good rate but there are reasons for that. It slightly further from the airport but that's minor. Its a decent hotel but on the low average for a Hilton property. Not a very convenient location for Restaurant options. Not walking distance to any nice Bar and Grill...

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Helpful?
Thank 60morrism
Saca S, General Manager at Hilton Garden Inn Houston / Bush Intercontinental Airport, responded to this review

Dear 60morrism, Thank you for sharing your experience during your recent visit. I am sorry to hear we fell below your expectations. I am glad to hear my staff was very accommodating in lieu of calling a nearby hotel for shuttle assistance. We hope to see you during your next visit to Houston. Thank you,

Somerset, NJ
Reviewed 2 weeks ago

The hotel is under renovation at this time so had an odor an some construction, my biggest complaint was a glass of KJ which cost well over the cost of a bottle. So beware the wine could cost you more then the room....

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank GWtravel
Saca S, General Manager at Hilton Garden Inn Houston / Bush Intercontinental Airport, responded to this review

Dear GWtravel, Thank you for sharing your experience during your recent visit. I am sorry we fell below your expectations. I will follow up with our F&B Manager in regards to the wine prices. We hope you will give us another opportunity during your next visit to Houston. Thank you,

Nacogdoches, Texas
Reviewed 2 weeks ago

Good thing it's close to IAH, but other than that lower quality of service than other Hilton Graden hotels I've visited. Breakfasy terrible, all items old, from previous day if not older. Staff very friendly.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank danielsF3670PC
Saca S, General Manager at Hilton Garden Inn Houston / Bush Intercontinental Airport, responded to this review

Dear danielsF3670PC, Thank you for taking the time to share your experience during your recent stay with us. I am sorry to hear we fell below your expectations. I will share your comments with our F&B Manager for follow up. Thank you,

Denver, Colorado
Reviewed 3 weeks ago

Front desk was under construction and restaurant was closed. Shuttle driver didn't show up for work and had to wait for neighboring hotel shuttle. Location is close to airport and nothing else. Beds were very uncomfortable.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank 126keltons
Saca S, General Manager at Hilton Garden Inn Houston / Bush Intercontinental Airport, responded to this review

Dear 126keltons, Thank you for sharing your feedback during your recent stay. I am sorry to hear we fell below expectations. We are under construction but anticipate to be finished in the next couple of weeks and are excited to see the final product. Additionally, we did get some assistance from our neighboring hotel for transportation. We hope to see...

Portland, Oregon
Reviewed 4 weeks ago

Due to winter storms, we were 4 hours late getting into Houston, and we did not have our replacement flight until the next night. We just needed a bed and a late checkout, or even day room. We got LUCKY with this property. Great condition. Very friendly and helpful staff. Even REALLY GOOD FOOD in their restaurant at dinner. To...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank cestfiu
Saca S, General Manager at Hilton Garden Inn Houston / Bush Intercontinental Airport, responded to this review

Dear cestfiu, Thank you for sharing your experience during your recent visit to the Hilton Garden Inn IAH. I am glad to hear you enjoyed your stay, friendly and helpful staff, good food and late check-out. We hope to see you in the future during your next visit to Houston. Thank you,

Roselle, Illinois
Reviewed 4 weeks ago

My stay here was very welcome. The staff was excellent (Check-in) Young lady had to deal with two very tired sales people who were mostly talking to themselves with inside jokes about the day, she was professional and helpful. A maid noticed my confused look upon exiting the elevator (I had come from my room to the lobby floor,) smiled...

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Helpful?
Thank Brett W
Saca S, General Manager at Hilton Garden Inn Houston / Bush Intercontinental Airport, responded to this review

Dear Brett W, Thank you for sharing your experience during your recent visit to the Hilton Garden Inn IAH. I am glad to hear you had a great time during your stay from beginning to end. I will share your comments with my staff during our next meeting. We hope to see you during your next visit to Houston. Thank...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Meeting Rooms
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Hilton Garden Inn Houston/Bush Intercontinental Airport hotel, located two miles south of the airport at the World Houston Business Center on John F. Kennedy Blvd. Our welcoming hotel is situated near prominent businesses including; Siemens, GE Oil & Gas, United Airlines, downtown Houston and the George R. Brown Convention Center. The Reliant Center and the Galleria Mall are all within easy reach of the hotel via major highways and tollways. ... more   less 

Additional Information about Hilton Garden Inn Houston / Bush Intercontinental Airport

Address: 15400 John F Kennedy Blvd, Houston, TX 77032-2310
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range: $100 - $251 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Houston / Bush Intercontinental Airport 3*
Number of rooms: 182
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Expedia, Priceline, Hotels.com and Travelocity so you can book your Hilton Garden Inn Houston / Bush Intercontinental Airport reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Houston / Bush Intercontinental Airport Hotel Houston
Hilton Houston
Hotel Style:
#71 Family Hotel in Houston
#117 Business Hotel in Houston
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Questions & Answers

Here's what travelers have asked, with answers from Hilton Garden Inn Houston / Bush Intercontinental Airport staff and other travelers.
5 questions
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Questions? Get answers from Hilton Garden Inn Houston / Bush Intercontinental Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Avoid the ground floor”
 of 5 bubbles JohnEO, Dec 12, 2016 | Read review
“ask for a room on the second floor or higher; first floor is under renovation plus it is where the meetings rooms are located.”
 of 5 bubbles 114irac, Dec 8, 2016 | Read review
“The king size beds are awesome”
 of 5 bubbles hectormN78YJ, Oct 18, 2016 | Read review
“The hotel was very quite and friendly.”
 of 5 bubbles TerryR356, Jul 27, 2016 | Read review
“Check that the A/C works before heading to sleep”
 of 5 bubbles Brian-IFlyAlot, Jan 17, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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