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Best Western Plus Downtown Inn & Suites

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915 W Dallas St, Houston, TX 77019-4739
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (56)
Room & Suite (139)
Pool & Beach (22)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 11/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 11/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#10 of 581 hotels in Houston
Location
Cleanliness
Service
Value
Travelers' Choice
Downtown Hotel, close to Convention Center, Theaters, Ball Park, Toyota Center, Restaurants, Museums, Parks and Medical Center. Free Onsite Parking, Free Full Hot Breakfast, Large Rooms, Fast Wifi, Weekday Shuttle for a Drop off and Pickup around Downtown. Rooms include a Microwave and Refrigerator, Bottled Water and over 100 TV cable channel. Small Hotel so we can provide you the best service!
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Bicycle rental
Kids stay free
Free shuttle or taxi services
Parking
Wifi
Hot tub
Outdoor pool
Breakfast available
Breakfast buffet
Vending machine
Shuttle bus service
Business Center with Internet Access
Conference facilities
Meeting rooms
Baggage storage
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
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Room features
Air conditioning
Desk
Housekeeping
Safe
Coffee / tea maker
Microwave
Flatscreen TV
Bath / shower
Seating area
Sofa
Telephone
Iron
Wake-up service / alarm clock
Refrigerator
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Quiet
Languages Spoken
English
634Reviews9Q+A48Room tips
Traveler rating
  • 447
  • 155
  • 22
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Popular mentions
hotlgmjason wrote a review Nov 16
2 contributions1 helpful vote
Room are immaculate,staff is professional, parking lot has security to make sure you and your vehicles stay safe and protected. Hotel is convenient to downtown and other local venues. Will only stay here when visiting Houston.
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Review collected in partnership with Best Western
Date of stay: November 2020
Value
Rooms
Location
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1 Helpful vote
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Allen M wrote a review Dec 2019
3 contributions1 helpful vote
Hotel's Favorite
Great rooms, good service, and convenient location in Houston. During our stay the hotel was under renovation but the work was well planned to minimize the inconvenience to guests. The rooms were large and the staff kept it well supplied. The breakfast was nice with a large choice of items. The hotel is located within walking distance of the downtown area with access to the underground passages.
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Review collected in partnership with Best Western
Date of stay: December 2019
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
1 Helpful vote
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SB S wrote a review Nov 1
Dallas, Texas102 contributions12 helpful votes
Not as advertised. See pictures, see rooms. Location nearness good, but not area. Our disability room was a very poor attempt at renovation for the disabled. Bath not good for showering, and room moldy. Is there a BW rep that looks over this area? Arrival to personable, helpful clerk. Thank you for this! Room awful. Check out was with a clerk who evidently did not want to be there and showed it. Did not ask for anything or complain, just got the heck out of there. Good to be gone. NOT the Best Western I have known and used. Other rooms must be wonderful to get such a high rating! Can't recommend. Houston has better places to stay.
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Date of stay: October 2020
Rooms
Service
Sleep Quality
Room Tip: Go else where.
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Response from Erica Gonzalez, Guest Services / Front Office at Best Western Plus Downtown Inn & Suites
Responded 3 weeks ago
Dear SB S, Thank you so much for visiting and your review of our hotel. We are glad to hear that you liked the location of our hotel in the city. We apologize for your room experience, this is not what we typically hear and are researching the accessible room types on property to ensure they are all correctly draining and set for each guest to enjoy in comfort. It is our pleasure to have made you feel welcome with a front desk agent that was personable and helpful, on behalf of our entire team we apologize if you encountered any team member that was anything less than that during your visit and we agree this is NOT the Best Western standard that we hold ourselves to. We hope that you will again come visit our hotel so that we may have another chance to exceed your expectations. If you have any questions or if I can be of further assistance, please reach out to me directly (713) 571-7733. Best Regards, Erica Gonzalez GM
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Anna wrote a review May 2020
Houston, Texas1 contribution1 helpful vote
We stayed in this hotel in March during our app was renovated after flooding. I would give 5* for everything. Location: Next to Downtown (what is extremely convenient for business trips and tourists). In walking distance from the hotel you can find some bars and café. Hotel has a private free parking for guests. Which is very important for Houston, where the cheapiest parking spot is 5$ per hour. Rooms are spacious, fresh and clean. You have a comfortable king size bed, tv (about600 channels), free high speed wi-fi, individual air conditioner, safe, coffee machine, microwave, beverage set, mini bar, bath amenities. Restaurant: There is a restaurant on the first floor where you can get breakfast. Eggs, potato cakes, taco, pancakes, w waffles, fruits, yogurt, cakes, cereal, lemonade, tea, coffee etc. Facility: There is a small gym, laundry, game place on the first floor, outdoor swimming pool and jacuzzi. The staff was super friendly and kind. We have warm memory about this place. They have a special atmosphere. You feel like home. I would say special thanks to Erica. She was very helpful and nice. I hope to meet with them again. We strongly recommend Best Western Plus Downtown Inn & Suites hotel!
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Date of stay: March 2020
2 Helpful votes
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Kimberlyavar wrote a review Mar 2020
San Antonio, Texas3 contributions
Location is right outside the city, very close to local bars/clubs, which led to a very loud, noisy wake up calls at 2am. You can very clearly hear your neighbors. Parking was right outside your window so we heard every car rev their engine. Breakfast area was small so it made it kind of difficult to avoid sitting near the very same people. The front desk (around 4pm) didn’t seem to happy or welcoming.. the hotel itself is in great shape. The rooms were great & clean, the cleaning lady was so nice & sweet.. location is the main reason for the issues. Also I am not from Houston so it would have been nice to be told of the non working ice machine, as well as the water issues before hand.
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Review collected in partnership with Best Western
Date of stay: March 2020
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Response from ericagzzs, General Manager at Best Western Plus Downtown Inn & Suites
Responded Mar 5, 2020
Dear Kimberlyavar, Thank you for choosing our hotel for your visit this weekend. My sincerest apologies for the disturbance by noisy neighbors and the City of Houston main water break that affected the entire city, I hope the desk was able to help you with the ice we prepared for guests as we heeded the boil water advisory by the mayor. It is safe to say this was not a typical weekend at our hotel except for our great and clean rooms with friendly housekeepers/front desk team that are always here and ready to serve. We all hope to see you again the next time your travels bring you to Houston so that we have another opportunity to provide an exceptional stay for you and your family.
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PRICE RANGE
$121 - $217 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western downtown inn & suites houston hotel houston, best western downtown inn and suites houston, best western houston, houston best western
LOCATION
United StatesTexasTexas Gulf CoastHoustonDowntown
NUMBER OF ROOMS
76
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Frequently Asked Questions about Best Western Plus Downtown Inn & Suites
Which popular attractions are close to Best Western Plus Downtown Inn & Suites?
Nearby attractions include Escape Hunt (0.3 miles), Hobby Center for the Performing Arts (0.6 miles), and Theatre Under The Stars (0.6 miles).
What are some of the property amenities at Best Western Plus Downtown Inn & Suites?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Best Western Plus Downtown Inn & Suites?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Best Western Plus Downtown Inn & Suites?
Guests can enjoy free breakfast during their stay.
Is parking available at Best Western Plus Downtown Inn & Suites?
Yes, free parking is available to guests.
What are some restaurants close to Best Western Plus Downtown Inn & Suites?
Conveniently located restaurants include B & B Butcher & Restaurant - Houston, Barnaby's Cafe, and Lankford Grocery & Market.
Are there opportunities to exercise at Best Western Plus Downtown Inn & Suites?
Yes, guests have access to a pool and a fitness center during their stay.
Is Best Western Plus Downtown Inn & Suites located near the city center?
Yes, it is 1.0 miles away from the center of Houston.
Are any cleaning services offered at Best Western Plus Downtown Inn & Suites?
Yes, dry cleaning and laundry service are offered to guests.
Does Best Western Plus Downtown Inn & Suites offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and conference facilities.
Are there any historical sites close to Best Western Plus Downtown Inn & Suites?
Many travelers enjoy visiting Bayou Bend Collection and Gardens (2.6 miles), Buffalo Bayou Park Cistern (0.3 miles), and Sam Houston Park (0.4 miles).