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Country Inn & Suites by Carlson Houston Northwest

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146 Reviews from our TripAdvisor Community

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Showing 140: English reviews
Fort Worth, Texas, USA
Level Contributor
37 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Hotel located right off Hwy 290 - plenty of restaurants with in easy driving distance of the property. As for the property - staff upon check in was very pleasant - weekend staff not as friendly when we checked in on Friday. While pleasant - not at the same level as the Friday afternoon ladies. Using our names on Friday... More 

Helpful?
Thank jjervin
Dawna D, Front Office Manager at Country Inn & Suites by Carlson Houston Northwest, responded to this review

Greetings jjervin, Thank you for taking the time to provide us with feedback from your recent stay with us. I deeply regret that you were inconvenienced by having to wait over 30 minutes to access our elevator. We appreciate the patience and understanding you afforded us during our renovation as we are working to provide our guest with a newer... More 

Wimberley, Texas
Level Contributor
34 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed June 4, 2016 via mobile

We were attending a graduation ceremony and stayed at this hotel because it was close to family. I booked through Bank of America rewards program. I used reward points PLUS paid addition monies to stay at this particular site. The hotel is being renovated which is good - it needs it. I'm irritated that we paid top dollar and yet... More 

Helpful?
Thank 2wheel-navigator
IHGService, Guest Relations Manager at Country Inn & Suites by Carlson Houston Northwest, responded to this review

Dear 2wheel-navigator, Thank you for your feedback regarding your stay at Holiday Inn Express Houston-NW (Highway 290 and FM 1960), TX. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about our staff. However, we’re sorry we fell below your expectation regarding the pool and the television. We... More 

Denver
Level Contributor
48 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed May 6, 2016 via mobile

I loved this Holiday Inn. It is definitely in a strange place and my google maps didn't get me here, but it's a newer hotel and comfy to stay in. The lobby is modern and bright, breakfast was same ol' same ol' as far as free breakfasts, and my room was clean and comfortable. I stayed 3 nights and would... More 

Helpful?
Thank sunytrvler
Dawna D, Front Office Manager at Country Inn & Suites by Carlson Houston Northwest, responded to this review

We are pleased to know that we provided a clean and comfortable stay for your 3 nights in Houston. Please be sure to visit us again if you should find yourself in Houston again! More 

Houston, Texas
Level Contributor
420 reviews
252 hotel reviews
common_n_hotel_reviews_1bd8 374 helpful votes
2 of 5 stars Reviewed April 21, 2016

I stayed at this hotel for one night while in the area on business. As a IHG Gold Rewards Member, there was no mention of status, allotted bonus points, etc. While check in was friendly, usually there is some mention of IHG Rewards. This hotel feels welcoming across the board, but the rooms seem like they had a light refresh,... More 

Helpful?
Thank pcsanity
Dawna D, Front Office Manager at Country Inn & Suites by Carlson Houston Northwest, responded to this review

Greetings pcsanity, Thank you for taking time to provide us with feedback from your recent stay with us. The information you have provided will be used to make improvements. We are currently renovating to address some of the concerns you have raised. If you should find yourself in Houston again we hope that you will give us a chance to... More 

Louisiana
Level Contributor
39 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed April 10, 2016 via mobile

The hotel overall is nice in appearance. The banister in entry staircase is a bit wobbly, be warned. The girl at the front desk when we checked in was very friendly. We were late arriving and ready for our room, she had us on our way in no time. The breakfast is a typical breakfast. It was enough for my... More 

Helpful?
Thank harrissix
IHGService, Guest Relations Manager at Country Inn & Suites by Carlson Houston Northwest, responded to this review

Dear harrissix, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. we appreciate your nice comment about our staff and breakfast. However, we’re sorry we fell below your expectation regarding the air conditioning. We will address these concern. We take all reviews positive and negative very seriously, and... More 

Athens, Georgia
Level Contributor
11 reviews
6 hotel reviews
4 of 5 stars Reviewed January 15, 2016

This is a good HIE under relatively new management. It is conveniently located, has a breakfast buffet and offered both an IHG and military discount. The breakfast buffet was adequate for a HIE. I have stayed here several times over the past 3-4 years and would stay again.

Helpful?
Thank Robert E
Dawna D, Front Office Manager at Country Inn & Suites by Carlson Houston Northwest, responded to this review

Dear Robert E, Thank you for taking the time to write your review of our property. We are really grateful that you continue to come back through the years and are glad to continue to provide you with positive experiences. We look forward to your next visit! Warmest Regards, Dawna More 

San Antonio
Level Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed November 18, 2015

I have not stayed at any of the Holiday Inn properties in quite some time. No paticular reason, other than pricing. This time they had the best rate and I was pleasantly surprised! The greeting at the front desk was most welcoming. An unusual plus was that every employee said hello or made some short conversation, initiated by them. Not... More 

Helpful?
Thank B L
Bob P, General Manager at Country Inn & Suites by Carlson Houston Northwest, responded to this review

Dear 553barbaral, We would like to thank you for taking the time to provide us with such a wonderful review. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. We are ecstatic and honored to know that your stay with us was a wonderful... More 

Allentown, Pennsylvania
Level Contributor
145 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
2 of 5 stars Reviewed November 18, 2015

I was dropped off here by a business associate for a one night stay. The property looked fine when I arrived with my reservation. The front desk person Ashley was very friendly and the lobby was bright and appeared clean. I got up to my room and although it looked old it seemed passable. I sat down and started working.... More 

Helpful?
Thank Dtravis814
Bob P, General Manager at Country Inn & Suites by Carlson Houston Northwest, responded to this review

Dear Dtravis814, Thank you for taking the time to review your recent stay at our hotel. I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I am... More 

Euless, Texas, United States
Level Contributor
84 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed September 9, 2015

I didn't spend much time in hotel other than sleeping and showering. I found service to great from front desk to those helping with small breakfeast.The rooms were a good size and plenty of towels for us.

Helpful?
Thank Jaime C
David D, Guest Relations Manager at Country Inn & Suites by Carlson Houston Northwest, responded to this review

Thank you for taking time to tell us about your stay. I will certainly share your kind comments with the staff and we hope to see you again in the near future. More 

Pierre Part, Louisiana
Level Contributor
89 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed July 2, 2015

Very clean and quiet room. The breakfast was really good! We had a very large room with a microwave and a refrigerator. The only thing bad was I never got my wifi to work. I slept like a baby all night.

Helpful?
Thank sl111359
Belinda M, Front Office Manager at Country Inn & Suites by Carlson Houston Northwest, responded to this review

S|111359: Thank you for taking the time to review our hotel, we appreciate your feedback. I'm delighted you enjoyed your stay with us and hope to serve you again in the future. Kind Regards, Belinda Miller More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Meeting Rooms
  • Free Parking
  • Dry Cleaning
  • Business Center with Internet Access
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
At Country Inn & Suites Houston-NW we offer luxurious comfort, quality and value to business and leisure travelers. Located off Hwy 290/FM1960 corridor leaves us easy to find and close to many area attractions and amenities, such as Willowbrook Mall, movie theaters, Sam Houston Race Track, Traders Village, Blackhorse Golf Course, Jersey Meadows Golf Course, Premium Outlet Mall and other points of interest. Not to mention we are conveniently located close to one of the areas top hospitals. Local colleges in the area include Cy-Fair Community College and Prairie View A&M. Whether you want low key dining or a corporate dinner, the area has many places to choose from. Area restaurants include Johnny Carino's, Bluewater Seafood, Rico's, Texas Roadhouse, Chili's, Denny's, Luby's and Applebee's. ... more   less 

Additional Information about Country Inn & Suites by Carlson Houston Northwest

Address: 12915 FM 1960, Houston, TX 77065-4010 (Formerly Holiday Inn Express Houston-NW (Highway 290 and FM 1960))
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range: $92 - $124 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Country Inn & Suites by Carlson Houston Northwest 2.5*
Number of rooms: 65
Reservation Options:
TripAdvisor is proud to partner with Carlson, Booking.com, IHG, Hotels.com, Odigeo, Priceline, Expedia, Travelocity, Cheap Tickets and Hotwire so you can book your Country Inn & Suites by Carlson Houston Northwest reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Houston-Nw (Highway 290 And Fm 1960) Hotel Houston
Holiday Inn Houston
Hotel Style:
#38 Best Value Hotel in Houston
#60 Family Hotel in Houston
#68 Business Hotel in Houston
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