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Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd

Traveler (32)
Room & Suite (36)
Dining (4)

About

#344 of 546 hotels in Houston
Location
Cleanliness
Service
Value
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
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Property amenities
Free parking
Pool
Fitness Center with Gym / Workout Room
Breakfast included
Free High Speed Internet (WiFi)
Non-smoking hotel
Outdoor pool
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
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Room features
Air conditioning
Microwave
Non-smoking rooms
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Location

Full view
54Somewhat walkable
Grade: 54 out of 100
42Restaurantswithin 0.75 miles
0Attractionswithin 0.75 miles
Contact
1301 Braeswood Blvd, Houston, TX 77030-4601
Getting there
Hobby Airport8 mi
George Bush Intercontinental Airport20 mi
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260Reviews
1Q+A
47Room tips
Traveler rating
  • 64
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  • 44
  • 62
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Popular mentions
The worse hotel we have ever stayed at. Rooms are in poor shape, not clean, stained and smelly. Repairs have not been made with many items broken. Trash is allowed to collect in hallway room causing nasty odor. The hall carpets and room carpets are not vacuumed. Absolutely disgusting. We chose this hotel because of the close proximity to MD Anderson. Would NEVER stay again!!
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Response from 00esa, Manager at Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd
Responded 3 weeks ago
Larry, Thank you for taking the time to review your stay with us. We are sorry about your experience and have brought this to the attention of our housekeeping for review and action. Your concerns regarding the stove have been shared with the maintenance team to fix it immediately. We hope you will consider and give us another chance in the future to make it up to you. Sincerely, Hotel Management
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Hotel's Favorite
We were very pleased with the room we were given. It was spacious, very very clean. It was very quiet. The staff were very friendly and helpful. Brittany was very pleasant. We will definitely be back to stay when we return to Houston
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Response from 00esa, Manager at Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd
Responded Jul 23, 2018
Judy, thank you for taking the time to review our hotel. We love knowing that the attentive service provided by Brittany went a long way in making your stay so memorable. Reviews like yours mean the world to our associates, and we will share your comments with her. We look forward to your next stay at Extended Stay America. Thanks again. Sincerely, Hotel Management
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I chose this hotel because of the price, it was by far the cheaper in the area, and of course you get what you pay. The "breakfast" was ridiculous, just coffee, prepackaged muffin and honey bars. My room was never cleaned during the 4 days I stayed there. In fact, it must have been a while since someone cleaned, because I found a pair of jeans under the bed, probably from a previous guest. Plus, check-in lady was not very happy to see me at 11pm, not one word of welcome. The location is awful (unless you need to use the hospitals nearby), but that is not their fault.
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Response from 00esa, Manager at Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd
Responded May 12, 2019
Rodrigo, First and foremost, we would like to offer you our apologies for the inconveniences that you experienced during your stay with us. Your concerns have been immediately brought to the attention of our housekeeping for review and action. We are also sorry if our housekeeping policy was not shared with you at the time of your check-in. This service is done on a weekly basis to respect the privacy of our long-term guests so as to offer minimal intrusion. We will make note of your feedback as we plan our breakfast offerings. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
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We chose this place because it was close to MD Anderson, the price, it had a fitness center, kitchen and offered continental breakfast. Upon arrival, their signage suggested if we need something to "just ask." The kitchen had nothing in it to prepare food or to eat with. Every cabinet was empty. When I asked for a teapot or sauce pan I was told there were none left. They were all checked out. The next morning I went down for breakfast to find coffee and prepackaged oat and honey bars. Starving. I had to buy groceries to have breakfast only to be told again, all the pots and pans were gone. When I told the manager that both Expedia and hotels.com said they provided a continental breakfast, he said he would call them. No apology or attempt to make it right. The fitness Center was s joke. There is no place to hook your headphones into the elipticle so the TV volume had to be ridiculously loud to be overheard by the creaking of the machine. The layout of the room is odd. The TV is in the middle but does swivel enough to be see clearly on the sofa or the bed. The towels are thin. There is only shampoo and no conditioner. Our little friend Bear liked the pillows. That was the highlight. The fitness cen
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Response from 00esa, Manager at Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd
Responded May 4, 2019
Please accept our sincere apologies for the issues you encountered and regret the inconvenience it caused. We are sorry for not meeting all of your expectations, and please be assured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks for your feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
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The location is close to the Houston Medical Center. The hotel has a small pool and a micro gym packed with vending machines. Internet OK, cable TV good. The rooms have a good size and are generally clean. Grab and go breakfast means granola bars and coffee (pots often empty). They only have small cups which don't fit the car cup-holders: more or less useless. The big problem is the housekeeping service. Totally unreliable, unpredictable, when (if) they come grumpy and you have to leave the room for at least half an hour. No flexibility at all to adjust their schedule... All in all a good hotel for the price. Management of breakfast and housekeeping in particular needs TLC.
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Response from 00esa, Manager at Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd
Responded Apr 30, 2019
Robert, Thank you for evaluating your stay. We are glad to read you liked the spaciousness of your room and our location was perfect for your needs. However, we are sorry for any issue you had during your stay. Your feedback has been shared with the team so appropriate measures can be taken to keep such mistakes from happening again. We hope to have the opportunity to welcome you back again soon. Sincerely, Hotel Management
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Previous
PRICE RANGE
$89 - $119 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
extended stay deluxe houston-medical center braeswood hotel houston, houston extended stay, extended stay houston
FORMERLY KNOWN AS
Extended Stay Deluxe - Houston - Med. Ctr. - Reliant Pk. - Braeswood Blvd.
LOCATION
United StatesTexasTexas Gulf CoastHouston
NUMBER OF ROOMS
130
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