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Houston

Comfort Inn & Suites

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6687 Southwest Fwy, Houston, TX 77074-2209
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Traveler (24)
Room & Suite (38)
Dining (8)

About

#310 of 568 hotels in Houston
Location
Cleanliness
Service
Value
Just minutes from the world famous Galleria Shopping Mall and a diverse variety of elegant cuisines. 11 Miles from downtown Houston, 18 Miles from William P. Hobby Airport (HOU), and 30 Miles from George W. Bush Intercontinental Airport (IAH). We are located at the Hillcroft exit on Hwy 59 South in between Beltway 8 West and 610 West.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Pool
Free breakfast
Kids stay free
Children's television networks
Business Center with Internet Access
Parking
Free internet
Wifi
Free wifi in the business center
Internet
Outdoor pool
Fence around pool
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Complimentary tea
Complimentary welcome drink
Vending machine
Highchairs available
Meeting rooms
Fax / photocopying
Photo copier / fax In business center
Newspaper
Non-smoking hotel
Sun umbrellas
24-hour front desk
Clothes dryer
Self-serve laundry
Washing machine
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Good to know
HOTEL CLASS
2 stars
Languages Spoken
English, Spanish
HOTEL STYLE
Classic
NUMBER OF ROOMS
112
108Reviews4Q+A21Room tips
Traveler rating
  • 28
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  • 15
  • 17
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Popular mentions
The hotel offer a wake up service and that never happend, also the shuttle took me from the airport to the hotel and they said that they hotel has a shuttle back to the airport but the shuttle never show up, almost miss my flight.
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First trip was in first week of May. After check in - room not as advertised. Hotel needs serious renovation All cold water and bath tub had no working close for the drain. When ask at front desk- they said water heater was out. I cancelled a second reservation I made for 25 days later, but was charged despite the cancellation. They said I had two reservations. No help with Hotels.com nor Choice Hotel chain.. Had to get my credit card involved. Lots of properties close by. Over priced for Motel 6 quality. Unethical business.
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Response from Kareem S, General Manager at Comfort Inn & Suites
Responded Jun 9, 2019
Thank you for taking the time to share your comments with us. We apologize for the inconvenience you were caused due to no hot water and a cancelled reservation. This is certainly an exception and not the rule that our loyal guests have come to expect at our hotel. We have addressed the no hot water issue with our Chief Engineer and feel confident this will never happen again. We would like more information in reference to the cancellation issue with your reservation. Please contact the hotel directly so we can assist in a resolution for you. We hope to have another opportunity to serve you in the near future.
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The staff at Comfort Inn was very friendly and attentive. The location had easy access to the freeway which was very nice. Breakfast was good. Also, my husband and I enjoyed the pool. We also appreciated Jason and Ashley's at the desk suggestions for dinner and the fact that they took out time to give us personal directions. The price was not bad either, fair for a Comfort Inn. I would stay here again.
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Response from Kareem S, General Manager at Comfort Inn & Suites
Responded Jun 9, 2019
Thank you for taking the time to share your comments with us. We are happy to hear of such an enjoyable stay. We look forward to becoming your hotel of choice when visiting the Houston area.
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Hotel seemed clean, staff was responsive and helped us with directions to the hotel, breakfast was good with lots of choices. Waffles were very good. Our room had 2 beds. Room was clean. We had no problems.
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Response from Kareem S, Manager at Comfort Inn & Suites
Responded Jun 4, 2019
Thank You!
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I have been dealing with hotels for pretty much 30 years, and I have never written a negative review like this. I am so livid at this hotel's lack of assistance with me that I am driven to post a negative review. I booked this hotel over 2 weeks ago, and was happy with my selection given the distance from my event in Houston. Also, I like a free breakfast, and I have never had problems with Comfort Inns.....until now. We had a family emergency that changed our plans. We are not able to travel to Houston, and I messaged the hotel 24 hours before our stay, but received no response. I booked the hotel through Orbitz, and so the day of the reservation, I called Orbitz to see if there was anything they could do to help me. The lady with Orbitz contacted the hotel, and after 15 minutes on hold, she returned to inform me that the hotel would not budge on not refunding the charges. She said they would be willing to change the reservation to another night. Now, it is a Comfort Inn, it was only $59 for the night, but for goodness sakes, when there is a family emergency, most hotels are much more accommodating. Speaking of, we had reservations at Crown Plaza and they GLADLY refunded the money for our night's stay because of our family emergency. The Orbitz lady said that she was surprised, too, because hotels are usually willing to accommodate family emergencies. I asked her if I had to have a date in mind now to change our reservations to, or if they would give me a hotel credit of sorts. She said she would talk to them again and see. Twenty minutes later, she returned to me on the phone and said that the manager was still being very firm in no refund, and in fact, he decided that he would NOT allow me to choose another date because they will not be able to resell the room at this late time. Well, I can tell you, in my future trips to Houston, this hotel will be off my list of considerations. $59 is not much for a hotel, but the principle behind him not refunding my money is rediculous. Now, my other booking was through Expedia, and this one was through Orbitz. Yes, I did pay the lower price for the room because of the "no refund" but to me, there should still be some compassion when corporate people are dealing with the public. Believe me, I will be contacting Comfort Inn's home office to complain to them as well. This hotel may be a nice property, but I will never know. Instead of working with me and even compromising on offering me another night, this hotel stood by their "policy" over having compassion for someone whose father is ill and in the hospital. Again, $59 is not much, but customer service is everything.
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Response from Al M, General Manager at Comfort Inn & Suites
Responded Mar 12, 2019
Thank you for taking the time to share your comments with us. The hotel is now under new management. We apologize for the inconvenience you were caused due to your family emergency and the hotel not doing the right thing. We hope you give this property another chance. We hope to have an opportunity to serve you in the future.
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Previous
PRICE RANGE
$71 - $107 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express hotel and suites houston hwy 59s/hillcroft, holiday inn houston
LOCATION
United StatesTexasTexas Gulf CoastHouston
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Frequently Asked Questions about Comfort Inn & Suites
Which popular attractions are close to Comfort Inn & Suites?
Nearby attractions include Escape Zone (0.4 miles), Zuma Fun Center South Houston (0.2 miles), and The Olympic Center (0.1 miles).
What are some of the property amenities at Comfort Inn & Suites?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Comfort Inn & Suites?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Comfort Inn & Suites?
Guests can enjoy free breakfast, complimentary tea, and free instant coffee during their stay.
Is parking available at Comfort Inn & Suites?
Yes, free parking is available to guests.
What are some restaurants close to Comfort Inn & Suites?
Conveniently located restaurants include Lucy's Ethiopian Restaurant and Lounge, London Sizzler Tandoori Bar & Grill, and Afghan Village.
Are there opportunities to exercise at Comfort Inn & Suites?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at Comfort Inn & Suites?
Yes, self serve laundry and a clothes dryer are offered to guests.
Does Comfort Inn & Suites offer any business services?
Yes, guests have access to a business center and meeting rooms during their stay.
Which languages are spoken by the staff at Comfort Inn & Suites?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Comfort Inn & Suites?
Many travelers enjoy visiting Bayou Bend Collection and Gardens (5.6 miles), Buffalo Bayou Park Cistern (8.1 miles), and Sam Houston Park (8.3 miles).