NUMBER OF ROOMS
The hotel offer a wake up service and that never happend, also the shuttle took me from the airport to the hotel and they said that they hotel has a shuttle back to the airport but the shuttle never show up, almost miss my flight.
First trip was in first week of May. After check in - room not as advertised. Hotel needs serious renovation All cold water and bath tub had no working close for the drain. When ask at front desk- they said water heater was out. I cancelled a second reservation I made for 25 days later, but was charged despite the cancellation. They said I had two reservations. No help with Hotels.com nor Choice Hotel chain.. Had to get my credit card involved. Lots of properties close by. Over priced for Motel 6 quality. Unethical business.
The staff at Comfort Inn was very friendly and attentive. The location had easy access to the freeway which was very nice. Breakfast was good. Also, my husband and I enjoyed the pool. We also appreciated Jason and Ashley's at the desk suggestions for dinner and the fact that they took out time to give us personal directions. The price was not bad either, fair for a Comfort Inn. I would stay here again.
Hotel seemed clean, staff was responsive and helped us with directions to the hotel, breakfast was good with lots of choices. Waffles were very good. Our room had 2 beds. Room was clean. We had no problems.
I have been dealing with hotels for pretty much 30 years, and I have never written a negative review like this. I am so livid at this hotel's lack of assistance with me that I am driven to post a negative review. I booked this hotel over 2 weeks ago, and was happy with my selection given the distance from my event in Houston. Also, I like a free breakfast, and I have never had problems with Comfort Inns.....until now. We had a family emergency that changed our plans. We are not able to travel to Houston, and I messaged the hotel 24 hours before our stay, but received no response. I booked the hotel through Orbitz, and so the day of the reservation, I called Orbitz to see if there was anything they could do to help me. The lady with Orbitz contacted the hotel, and after 15 minutes on hold, she returned to inform me that the hotel would not budge on not refunding the charges. She said they would be willing to change the reservation to another night. Now, it is a Comfort Inn, it was only $59 for the night, but for goodness sakes, when there is a family emergency, most hotels are much more accommodating. Speaking of, we had reservations at Crown Plaza and they GLADLY refunded the money for our night's stay because of our family emergency. The Orbitz lady said that she was surprised, too, because hotels are usually willing to accommodate family emergencies. I asked her if I had to have a date in mind now to change our reservations to, or if they would give me a hotel credit of sorts. She said she would talk to them again and see. Twenty minutes later, she returned to me on the phone and said that the manager was still being very firm in no refund, and in fact, he decided that he would NOT allow me to choose another date because they will not be able to resell the room at this late time. Well, I can tell you, in my future trips to Houston, this hotel will be off my list of considerations. $59 is not much for a hotel, but the principle behind him not refunding my money is rediculous. Now, my other booking was through Expedia, and this one was through Orbitz. Yes, I did pay the lower price for the room because of the "no refund" but to me, there should still be some compassion when corporate people are dealing with the public. Believe me, I will be contacting Comfort Inn's home office to complain to them as well. This hotel may be a nice property, but I will never know. Instead of working with me and even compromising on offering me another night, this hotel stood by their "policy" over having compassion for someone whose father is ill and in the hospital. Again, $59 is not much, but customer service is everything.…